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Eden House Hotel

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250 Reviews from our TripAdvisor Community

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Showing 250: English reviews
Reviewed 1 week ago

What an amazing hotel. Warm comfortable friendly. Good Food. Nothing was to much trouble for the staff to give for the customer. Very helpfull meeting my needs where met as soon as I arrived. Well done keep up the good work.

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Helpful?
1Thank John H
Chris D, Owner at Eden House Hotel, responded to this review

Dear John Thankyou for your kind and positive review. we are very happy to learn that you enjoyed your stay and that service and ambience was to your liking. we hope to see you again soon . take care Best Regards Chris Duggan Owner

Leicestershire
Reviewed 1 week ago

Just had an Afternoon Tea with Prosecco on a Groupon Deal at this hotel. We have had a few "Afternoon Tea" deals but have to say this was one of the best. Staff very pleasant, nice lounge to sit in although we had our "Tea" in the restaurant but had prosecco in Lounge.the choice of sandwiches was very good, cakes...

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Helpful?
Thank rogjen
Chris D, Owner at Eden House Hotel, responded to this review

Thank you for your kind review,we are pleased you enjoyed your afternoon tea as this is a popular and very good service. If we have delivered a high quality tea with good service and a nice ambient . We hope to see you again soon. Kind regards Chris Duggan Owner

Grantham, United Kingdom
Reviewed 1 week ago

My husband & i had dinner in the restaurant yesterday evening. The food was excellent , hot and very well cooked and presented.All the staff were courteous and very helpful. We will certainly be dining there again.

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Helpful?
Thank MarilynCT T
Chris D, Owner at Eden House Hotel, responded to this review

Thank you for your kind review. We are all pleased that you enjoyed the food and service whilst you were with us We do work hard to deliver a quality service and look forward to looking after you again soon. Once again thank you and take care . Regards Chris Duggan Owner

Barkston, United Kingdom
Reviewed 2 weeks ago

Recently won a gift voucher for a meal at this hotel and was very sceptical having heard mixed reviews on the place. Four of us decided to try a Sunday lunch and were rather worried being the only four people in the bar and finding only one other couple eating in the restaurant. All I can say is do not...

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Helpful?
1Thank hellgilbert
Chris D, Owner at Eden House Hotel, responded to this review

Dear sir Thank you for your kind and informative review . We are pleased the food and the service was to your liking. This time of year can be rather hit and miss in terms of bookings but we do have an excellent reputation for our Sunday lunch. We hope to see you again soon . Take care Chris Duggan...

PETERBOROUGH, United Kingdom
Reviewed 3 weeks ago

This is an very good hotel, room was very clean and a very generous size. Staff were excellent. I would highly recommend this as a place to stay and will be using it again. Thank you Eden House for making our stay so pleasant.

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Helpful?
Thank paulsU8287KH
Chris D, Owner at Eden House Hotel, responded to this review

Dear Paul &Jane Thank you for your kind review. We are pleased you enjoyed your stay.we always try to give good service with a smile ! We hope to see you again soon . Happy New Year to you both . Regards Chris Duggan

East Midlands, United Kingdom
Reviewed 4 weeks ago

we went to party to a party last nite .well what can i say bad nothing at all megga nite out food .service bar spot on no problems at all .well looked after by all the staff man front of house could have not been any more helpful many thanks for looking after us all .ladys on bar service very...

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Helpful?
1Thank nottscouple123456
Chris D, Owner at Eden House Hotel, responded to this review

Hello There Thank you for your lovely review . It is good to know that we delivered to your expectation not always easy to do at Xmas but we always try our best . We hope to see you again soon . Take care ,happy new year. Chris Duggan Owner

Las Vegas, Nevada
Reviewed 5 weeks ago

The initial look of the hotel is very nice but the rooms are dated and could do with a spruce. The furniture is old along with the wall paper. The bathroom is clean but old and in our room the sink was in the bedroom but the shower and toilet were in the bathroom. This has the potential of a...

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Helpful?
Thank debbio11
Chris D, Owner at Eden House Hotel, responded to this review

Hi Thank you for your review. We acknowledge that the room you stayed in is yet to be updated. We are undertaking a full refurbishment and have only 6 of the 22 bedrooms to go before we will have revamped all the rooms and the whole downstairs area bars and restaurants. We are pleased the team ,service and ambient of...

Reviewed December 17, 2016

Nice place and very good staff could not fault them , but the food was a different matter starter. Nice apart from the little roll could not cut it had to use fingers so hard , main meal the veg was very very hard carrots cauliflower broccoli was way under cooked & one dish for 8 people !!!! You should...

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Helpful?
Thank BARROWBYBOY
Chris D, Owner at Eden House Hotel, responded to this review

Hello There Thank you for your review. We are so sorry you did not feel the food was not up to standard. As you can see we have had great feedback about the food and the services rom many other parties. Our policy is to serve extra vegetables and gravy on request and to ensure each table has more than...

Reviewed December 17, 2016 via mobile

This was my second stay, taking my big fluffy pooch too. He was unsure first time but this time he went trotting in, the staff made a fuss of him and he bounded up the stairs and was relaxed. People say it needs updating and its true the rooms are not high glossy spec but they are very clean comfy...

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Helpful?
Thank JanandGriffin
Chris D, Owner at Eden House Hotel, responded to this review

Hello Thank you for your kind review we enjoy looking after you and your well behaved dog. We are pleased you find the whole experience to your liking . We hope to see you again soon. Happy Christmas to you and all the family. Regards Chris Duggan Owner

Reviewed December 11, 2016 via mobile

Had a private dining Xmas party event Sunday 11th December in the Library. The room & ambience was excellent. Food was delicious & very tasty. Roberto was very professional & attentive without intruding, nothing was too much trouble for him & waiting staff. Would highly recommend. Maybe offer this service in the future? Many thanks to Sophie on Events for...

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Helpful?
1Thank dmarie07
Chris D, Owner at Eden House Hotel, responded to this review

Hi There Thank you for your comments and review. We all enjoyed looking after you and the team are touched that you took the time to send your thoughts. Robert is a gem and the whole team are energised by your comments . Take care Best wishes Chris Duggan Owner

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The newly refurbished Eden House Hotel was originally a prestigious Hunting Lodge to the North of Grantham called Hotel Diana. It was extended and transformed into the Kings Hotel and stood unchanged for decades until 2014. The new owners, Chris and Theresa Duggan, have worked their magic to bring the original spirit of finesse, comfort and style coupled with the highest standards of dining back to this historic Hotel. Renamed the Eden House Hotel it offers a choice of two main restaurants, the brasserie and fine dining Victoria room. ... more   less 

Additional Information about Eden House Hotel

Address: 130 North Parade, Grantham NG31 8AU, England (Formerly The King's Hotel)
Location: United Kingdom > England > Lincolnshire > Grantham
Price Range: $64 - $74 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Eden House Hotel 3*
Number of rooms: 21
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Questions & Answers

Here's what travelers have asked, with answers from Eden House Hotel staff and other travelers.
6 questions
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Wimbledon
4 months ago
over a year ago
Holt, United Kingdom

Dear Theresa D

I’m sorry that my Trip Advisor review appears to have hit a nerve.

I assure you that none of our party has any connection with any of your perceived competition. I felt that my review was a well-balanced and accurate description of our evening and I did give you an ‘average’ rating which is considerably better than some you have been receiving. The individual couples in our family eat out regularly and, from fast food joints to Michelin starred restaurants, we know what our expectations are.

We were presented with your £10/£12.95 winter menu on the 2nd November and no mention was made that this was for a limited period only and would not apply to the evening we had booked. The price increase was not the main problem it was the fact that the menu was completely different to the original one and was unappealing to our party.

As for your staff saying there was no pleasing our party…. This is a complete lie. We were more than accommodating in the circumstances. We treated all the disappointments with good grace and humour. We were aware that you had Christmas parties in the function rooms and had no problem with that. In fact when the senior staff member was concerned that the music may disturb us we reassured her that it was no problem and that we were enjoying the music.

The ONLY inaccuracy in my review was that I got the number of lagers available wrong; you had three not one (Cider is not a beer and the cask ale was off on the night we visited).

If you read my other 60 Trip Advisor reviews you will see that I am always fair and honest and I have given honest feedback in the review and the comments above.

I wish you every success for the future.

Yours sincerely – WhineAndDine2

over a year ago

See all questions (6)

Questions? Get answers from Eden House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“some rooms with stairs to climb”
 of 5 bubbles G8474AOjohnh, 1 week ago | Read review
“We stayed in 206 faced the road but didn't notice noise, very big room if you value size.”
 of 5 bubbles paulsU8287KH, 3 weeks ago | Read review
“There are stairs to all floors; no lift. So you might want to choose the ground floor.”
 of 5 bubbles michaelsF1135WP, Nov 20, 2016 | Read review
“We did not stay, only had a meal.”
 of 5 bubbles martiandcolin, Nov 6, 2016 | Read review
“There are no lifts so ensure to book ground floor if you have mobility problems”
 of 5 bubbles juliewalker35, Oct 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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