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West End Hotel

Certificate of Excellence
14 Main St, Kirkwall KW15 1BU, Scotland
Hotel amenities
1 room 1 adult
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West End Hotel
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207 Reviews from our TripAdvisor Community

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Centerville, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 1, 2015

I came down with a severe migraine headache on our second day in Kirkwall. The medication I had with me did nothing to help. Giffi, one of the owners of the West End Hotel, who happens to be a nurse, made arrangements for me to see at doctor and drove me to the hospital at 9 at night for the... More 

Helpful?
1 Thank Anne R
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 22, 2015 via mobile

Are you looking for value for money? A 5 star Service from the finest proprietors in the Orkney Isles A warm comfortable welcoming immaculate environment in the heart of Kirkwall? I haven't finished. How about a hearty evening meal served in the Hotel bar by a roaring fire..... Still haven't finished... After a quiet restful sleep tuck into a georgeous... More 

Helpful?
3 Thank Eddywilko
Cornwall
Level Contributor
186 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 stars Reviewed October 30, 2015

My second stay and it was even better than the first. Great welcome, service and food (four family members joined me for dinner and we all loved it!). Early departure for flight to Edinburgh but had a great breakfast tray left me overnight. Room well furnished, extremely comfortable bed and all in all a great experience. Giffie and Robert and... More 

Helpful?
Thank Scotuk
Keighley, United Kingdom
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 stars Reviewed October 7, 2015

i booked for 3 nights for myself and 3 colleagues and they managed to book me on the wrong 3 nights. This meant that I arrived to find that we had no accommodation. To be honest, they did find us some bed and breakfast accommodation around the corner but they had cocked up the registration

Helpful?
1 Thank marc s
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 3, 2015 via mobile

Our group was late arriving but hotel got us right up to our rooms. Our 2nd night we had time for a drink or two in the bar then enjoyed our choices of starters, entrees, and desserts we'd requested at breakfast. Rooms were tight but clean. The fact that the hotel doesn't have a lift could have been a problem... More 

Helpful?
Thank Sandy W
Keighley, United Kingdom
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 stars Reviewed September 25, 2015

They completely messed up our booking . We were booked three rooms on Tuesday, weds Thursday and they booked us in for Friday Saturday and Sunday . They did find us another accommodation

Helpful?
3 Thank marc s
Glasgow, United Kingdom
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
1 of 5 stars Reviewed September 19, 2015

Since I was here about a year ago having food, some of the staff have changed and the downstairs restaurant that attracted me in that very night has now stopped being used. Instead I was forced to use the public bar/dining area which is really not my idea of a nice environment for a meal. There were very little seats... More 

Helpful?
4 Thank Hotel-inspector s
Forfar, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed September 16, 2015

Just back from a short stay in Orkney. Giffy and Rob have not changed since I was there last year and still make your stay very enjoyable. Top marks to the Chef who cooked the best fillet steak I have had this year, even better than Mcgonnagles in Inverness which I thought would be hard to beat. Will be going... More 

Helpful?
1 Thank Neil M
Columbia, MD
Level Contributor
152 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed September 10, 2015

This is a small, well maintained hotel. Although the rooms are small, they are nicely decorated, including a Teddy bear on each bed. There’s easy access to the parking lot in back, plus a small garden with a picnic table where we enjoyed eating the lunch we’d purchased at a grocery store. We had dinner in the hotel restaurant. Although... More 

Helpful?
1 Thank Ruth G
orkney
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed September 2, 2015

We have had lovely meals here in evenings but decided to go for lunch yesterday, it was busy with a couple of large tables of diners. We stood at the bar and waited to see if we could get a table which there were empty ones and one waitress came back and fore with orders and she looked at us... More 

Helpful?
7 Thank shona M
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