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The Cross Keys

Traveler (31)
Room & Suite (3)
About
Location
Cleanliness
Service
Value
The Cross Keys is an 18th century traditional inn, in the pretty market town of Knutsford in Cheshire. We offer a variety of rooms, free Wi-Fi and a friendly atmosphere. Make the Cross Keys the Pub and Hotel of your choice in Knutsford.
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Property amenities
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast Available
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Room features
Non-Smoking Rooms
Good to know
HOTEL STYLE
Centrally Located
Mid-range
Location
Full view
79Somewhat walkable
Grade: 79 out of 100
68Restaurantswithin 0.25 miles
11Attractionswithin 0.25 miles
Reviews & more
198Reviews
31Photos
2Q+A
35Room tips
Traveler rating
  • 31
  • 51
  • 37
  • 36
  • 43
Time of year
Traveler type
Language
  • Filter
  • English
Popular mentions
+7
I've emailed to complain to management about my recent stay at the hotel but having not had a response I have had to review on here. I stayed in room 7. This room is in desperate need of some TLC - bathroom mouldy, shower curtain stuck with mould, dirty walls by the bed, dirty
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Really upped its game this place has recently, probably due to the change in management. Clean, friendly and a nice place to enjoy a drink or food during the day on the bottom street of Knutsford. I was passing and enjoyed the really good January offer on the Amstel and Fosters,
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I only stayed one night thank god, OK free parking is good when you find it however for the £67 per night fee the room I got was no more than a cell with only small windows high up. Had to pay up front and not as you check out. Room if anything was clean but very sparse and in
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Came in for a couple of drinks and a casual meal. The drinks were flat but replaced with bottled drinks without charge which was good. Ordered a couple of burgers, cold, overdone chips and stale bread. I didn't eat mine bar a couple of mouthfuls of fatty burger. The guy asked if
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Response from Sarah R, General Manager at The Cross Keys
Responded Nov 25, 2018
Good Morning, I want to apologise that you did not receive the service you should have with us when you visited. We aim to have every guest leave happy and therefore the issues you had, should have been dealt with on your visit in a much more satisfactory way. I really do hope you will visit again and give us a chance to show you we do value our guests. I have relayed your views to the team so we can learn from this.
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Two day business trip to Knutsford and stayed at The Cross Keys pub/hotel. Plain and simple, but with everything that you would need. The room was clean and tidy with all that you would need. Staff were friendly and very accommodating and it was great that everyone spoke to
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Response from Sarah R, General Manager at The Cross Keys
Responded Nov 25, 2018
Good Morning, I just want to thank you for the kind review and we look forward to seeing you again in the future.
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Previous
Album Categories
All photosTravelerRoom & Suite
mmmmm comfy bed
What time can you go into your rooms
Check-in is from 2pm.
0 votes
Are the rooms clean
"Go somewhere else."
"buy a tent"
"Would not wish to comment"
"Probably better in the extension at the back."
"Not the annex rooms--- No Wi fi"
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PRICE RANGE
$86 - $115 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandKnutsford
NUMBER OF ROOMS
13
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