If you’re looking for a romantic hotel in Lymington, look no further than Passford House.
For those interested in checking out popular landmarks while visiting Lymington, Passford House Hotel is located a short distance from Knightwood Oak Tree (1.7 mi) and Goodall's Strawberry Farm (2.4 mi).
Passford House Hotel is a romantic hotel offering a flat screen TV in the rooms, and it is easy to stay connected during your stay as free internet access is offered to guests.
The hotel features a 24 hour front desk, room service, and baggage storage. Plus, guests can enjoy a pool and free breakfast, which have made this a popular choice among travelers visiting Lymington. For guests with a vehicle, free parking is available.
During your visit, be sure to check out one of Lymington's popular crab restaurants such as The Monkey House, The Red Lion Boldre, and Fleur De Lys, all a short distance from Passford House Hotel.
If you’re looking for something to do, Buckland Rings (1.0 mi) is a nice way to spend some time, and it is within walking distance of Passford Hotel.
The staff at Passford House looks forward to serving you during your upcoming visit.
We booked a 3 night stay as a couple with one child for a short break during half term. The hotel lived up to the reviews we’d read in most ways. We initially thought it odd to be asked to pay for our full stay on arrival - usually only asked to leave holding card details. The room we given was spacious and had views over the front of the hotel. It was spacious with a sofa bed for our 12 year old son. On the first night we were woken at 5am by delivery trucks and the sound of large delivery trolleys being pushed into the kitchen directly beneath us, with the kitchen then coming to life at 6am. Our primary reason for coming away is for a rest and we requested if it was possible to be moved to an alternative room. The reception staff were very personable and when they asked which room we were in and we said 148, they were very accommodating (clearly this was not the first time they’d been asked for a mice from this room!), saying they had arrivals today and would see if they could move things around. It was half term and we returned after a day out to be told they had been unable to accommodate the move as the hotel was full. The following two nights were no better… on the last evening we attempted an early night in preparation for a 6 hour drive home the following day. The kitchen noise (incredibly loud from the pot washing machine, staff chatter, pots and pans etc) did not quieten until 11.30. The staff were doing nothing wrong - our view is just the room should not be let for £230 a night. On the last morning we asked to speak with the manager as felt our experience should be noted, to ensure future travellers experience is better. The manager/ owner was not available prior to our leaving and we were asked to pay our outstanding bill for drinks, food etc (which we promptly did) and the manager would telephone us later in the day. No phone call was received - I called them the next day, to be told they still had not had opportunity to speak to the manager / owner and assured me this was high on their list to do and I would receive a call. Well 11 days later I still await!! We went for a restful break, left feeling sleep deprived and exhausted. The hotel cost £690 and we paid £140 for drinks abs a meal. No call, no apology, we can only assume they’ve got their money really don’t care about their customers experience. If you look at other reviews I have put on TA they are all incredibly positive and this is the first negative review I have ever made. I do wish to warn future travellers though - If you travel to this hotel AVOID ROOM 148!!!!!!!!!! …
Have just returned from 2 night stay. On check-in we were allocated a room but we preferred a change due to it’s close proximity to the stairs and possibly too much noise for us as light sleepers. Hotel reception was helpful and changed room at end of a corridor which met our needs, all good. Then after an afternoon out we popped back to the hotel to have a quick bath and freshen up before we heading out for dinner. This is where it went wrong. My wife noticed a dark scum line around the bath and when she tried to wipe with a towel found it to be greasy and sticky! She was shocked to see this, especially for a room that was £180 per night. I called reception who apologised and said it would be attended to in a few minutes. We waited 45 mins and in the end had to simply wash at the sink and leave to get to our dinner booking. On passing reception on the way out I explained the situation to the duty manager and he advised another room issue was being dealt with before ours but it would be dealt with shortly. Obviously too late for our preparation to go out and so asked for some sort of adjustment to the room rate as a gesture of good will. He said nothing he could do but to write to the owner to deal with the matter. This I did in some detail later that evening to try and help explain our reasoning. The following day we went out for the day and returned to the hotel about 4.30. I checked my email and no response from owner, so I asked reception if he was in as I wanted to resolve matters before checking out the following morning. Was advised I had just missed him but he would be available about 9am. This was fine for me as I knew I could discuss the following morning after breakfast. I returned to our room and got a call a few minutes later, saying the proprietor will see you now! So I came back down and told to wait in the lounge, he’ll be with you in 5 minutes. It wasn’t actually long, but his manner and style for an owner was terrible. I’m not a youngster anymore, but this guy was arrogant, trying to apportion blame on me and making reference he was 75 several times and was being disturbed from his dinner…….I didn’t even ask to see him at that time! This is a service industry and he had been in it for many years, aged 75 or not he should be customer focused. He even asked if I wanted to check out. Then he asked what I wanted as compensation, and quoted 50p, or a £1. He was even concerned that I changed room at check in, to which I explained we were fine, no issue, just wanted to be away from stairs. Something he could not comprehend. It was just one of those conversations you couldn’t believe was happening, especially as we had every right to complain about the bath cleanliness. Who wouldn’t be concerned about cleaning with COVID to consider. Basically I suggested 10% refund on the first night, a modest £18 for the inconvenience, but he wouldn’t have it and thought we had overreacted. Then went on to say was the car park ok, was the check in ok etc. Yes, all ok, but not our bath! I’m sure the hotel will probably write and deny much of this if they respond because that’s how he reacted, but my complaint and actions are 100% factual. Upon reading other low score reviews, the management crops up with regard to attitude. So this is a word of advice. If everything is fine, I’m sure you will have a great time, if you need to deal with a problem and the Proprietor gets involved, you will be treated poorly and with a terrible attitude and customer service understanding. The hotel is old, and certain aspects like cracks in ceiling and a cobweb here and there aren’t disasters in there own right, and was happy to look paste all this, but to be treated this way by a hotel owner was beyond belief. It’s his place and he can run it as he pleases, I guess, but we would never return based my experience with him. The reason I am writing this is because he was in denial and I expect he will try and apportion blame on me. I know what happened and was treated with no respect or as a hotel guest. Terrible.…
Faculty of five. Older children but saw lots of young children there too. Large rooms all well equipped. Great full breakfasts Every single member of staff was friendly, polite, and lovely. It’s a five minute drive to the beach and your in the new forest. Perfect!!
The staff are all lovely but service was incredibly slow, even just for a cup of tea. Restaurant meal on the first night was mediocre at high end prices. We paid the extra fee to take our dogs and the room wasn’t hoovered for the whole four days. The king size bed was on castors on a laminate floor so consequently moved around the room whenever we leant on breathed near it.... Just overall left feeling disappointed 😞
The Passford House has many things going for it including its beautiful gardens, the excellent leisure centre (good gym, indoor pool, outdoor pool, tennis court, etc etc). Add to this the very friendly service (the team at the reception is marvellous) and the decent breakfast and you seem to have a winner. So why the only average rating: the hotel looks very tired, the under-the-roof room (115) had the size of Harry Potter’s broom closet, the bed was far too small and of very poor quality and the cheap electric water heating device didn’t result in a good shower. And this would be fine for around £100 per night but certainly not for the £190 per room paid ... and this was without breakfast (add another £15 per person - excluding the cappuccino of course)!