Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel
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Courtyard Marriott London Road, Milton Keynes MK16 0JA England
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 02/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel
More questions?
Updated 02/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 6 in Newport Pagnell
Location
4.2
Cleanliness
4.1
Service
4.1
Value
3.8
The Holiday Inn Milton Keynes-East M1, Jct. 14 hotel is situated in a rural location with views over open countryside and within easy reach of the M1 and central Milton Keynes. Blending Georgian elegance with modern comfort the Holiday Inn Milton Keynes - East M1, Jct. 14 provides relaxed surroundings for business or pleasure. The ideal meeting location for the M1 corridor, the hotel is located just 1/2 mile from the M1 on the A509 towards Newport Pagnell. Meet with friends or colleagues in the congenial atmosphere of the lounge bar. New for 2008, outdoor area ideal for event days, teambuilding activities including motorised events and company fun days. The Holiday Inn Milton Keynes - East M1, Jct.14 has long been established as a premier wedding. A DREAM WEDDING FOR A DREAM PRICE…2021!!. Our wedding package includes all the following features...• Dedicated wedding coordinator to help you every step of the way• your very own personalised website to share information with your guests• The services of our master of ceremonies• Arrival drinks and a 3 course wedding breakfast for 40 guests• Wine to compliment your chosen meal• Sparkling wine for the toast• Table linen, cake stand and knife hire• Evening buffet for 70 guests• Resident DJ• A complimentary bedroom the night prior, for either the bride or groom• Complimentary overnight accommodation for the happy couple • Special overnight rates for your guests.
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Property amenities
Free parking
Public wifi
Fitness Center with Gym / Workout Room
Coffee shop
Conference facilities
Banquet room
Baggage storage
Newspaper
Electric vehicle charging station
Parking
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Wine / champagne
Meeting rooms
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
Walk-in shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Polish
Location
Full view
Contact
Courtyard Marriott London Road, Milton Keynes MK16 0JA England
Getting there
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548Reviews5Q+A100Room tips
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We held our wedding here in May 2022. We and a large number of our guests stayed Friday and Saturday night. The service was personable and excellent throughout. Our guests were all very happy with their rooms. The breakfast buffet was delicious with a great choice (one of the best we have seen). Nothing was too much for the staff and we were made to feel very welcome. Jess our wedding planner was excellent throughout the whole planning of our wedding, even making the effort to check in with us on the big day. Tiron, Molly and all of the team over the weekend were fantastic. We would definitely recommend the hotel as a wedding venue.
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Date of stay: May 2022
Location
Cleanliness
Service
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Nice hotel, stayed with family and had 2 rooms booked. Rooms were bit small, dinner and breakfast otpions were good. Location and parking is good. We visited during covid times hence lot of limitations on things. however overall is good
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Date of stay: September 2021
Value
Service
Sleep Quality
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Check in was a shambles and queued for around 45 minutes with only about 5 people in front of us. 2 staff "working" at reception - one doing the check-in and the other watching. Room - Bathroom excellent and the rest good except no sockets/charging points by the bed! Breakfast - to say it was a shambles would be generous. A total insult with food from the previous day reheated. Noone organising arrivals to the restaurant so an informal queue built up in a corridor. The breakfast restaurant wasn't even marked/signed! Just a tatty room with unclean tables full of people sat down confused as to where the staff are! One person who was doing her best was cleaning tables so in the end we cleaned our own. If you had paid extra for this rather than it been included in your room deal I'd imagine you'd be very angry. Complained by the online post visit feedback and got no offer of compensation. First and probably last time I will stay at a holiday inn now I know how low their standards are.…
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Date of stay: February 2022Trip type: Traveled
Helpful
Response from IHG Service, Owner at Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel
Responded Mar 18, 2022
Hi Stephen W, Thank you for making us part of your visit. We strive to offer quality service and I understand that your recent experience was not as satisfactory as expected. I am sorry you found our staff inefficient and the level of service lacking. Our team would like to assure you that your thoughts about our service lapses are heard. We would like to gather more details to communicate this with the relevant teams. I sent you a private message and hope you respond soon. Pleasure once again to host your visit and we hope you will give us another chance to show you that your unsatisfactory stay was an exception. All the best, Alice P Case Manager IHGService
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Liked - The room and breakfast was good. The shower was great and the added addition of the bath robes was a nice touch. Good selection of both hot and cold breakfast options. Disliked · The sheer lack of staff and the knock on effect of this. I attended a wedding and to put it bluntly the bar was a joke, poor standard of beer, lack of draft beers with the Guinness , IPA and bitter all running out early on in the evening, clean glasses were also a problem. Prices are also extremely high compared to your normal, this would be more palatable if the service matched the cost. Only three staff covering two bars all evening with a party of well over 100 thirsty people. Ice ran out and the staff really struggled to keep things going. I must note that this wasn't the fault of the hard working staff and they done their best to cope with a terrible situation, holiday inn management need to take a close look at their current practices, they need to staff and stock big events accordingly.…
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Date of stay: January 2022
Helpful
Response from Guest Experience Manager HI Milton Keynes, Guest Services / Front Office at Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel
Responded Jan 26, 2022
Dear Croxy1973, Thank you for your lovely comments about the room and breakfast I am happy you enjoyed them both. We also appreciate the comments made about our hardworking team. We are very sorry you felt the drinks on offer didn't meet your expectations. We are making every effort to actively recruit more staff. We appreciate all your feedback and will take your comments onboard.
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My wife and I decided to have a meal here so headed out. Arriving at around 18:45, the parking area was relatively quiet given the size of the hotel. It's many years since I have been in this hotel so we had a slight problem finding the reception. We finally discovered it and on entering, asked the receptionist if the restaurant was serving meals to non residents. Yes it was and after tapping in my car registration, she directed us round the corridors, advising us that the bar was being used for a wedding party, hence the reason a lot of children were running around. Well! There certainly was a group in the bar but wandering around completely deserted corridors, which echoed to our footsteps, finding no sign of a restaurant was almost scary. Absolutely no-one to be seen. No guests, no staff, no likey! Back and forth we went but no sign of what we were looking for then out of the blue, a member of staff appeared and we pounced (on a mission - so no time to spend actually taking us to the location we were looking for). More directions so we retraced our steps and found a room adjacent to the bar with the wedding party (we had passed it twice before) . The tables had wine glasses and cutlery but no menu, waiting staff, reception desk even - simply a square room with doors open into the wedding party. Was this the public restaurant or where the wedding party would be eating? Head to the bar next door where 3 members of staff were having a chat would be able to help - wouldn't they?. Interupting their conversation brought little joy. Simply advised me that we needed to order our food by using the QR code on the tables. Unfortunately neither my wife or I even SAW a QR code and since we would be the only life in the room, decided enough was enough. Well that was the last straw - exit stage left and goodby Courtyard Marriott.…
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Date of stay: November 2021
Value
Cleanliness
Service
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Response from Guest Experience Manager HI Milton Keynes, Guest Services / Front Office at Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel
Responded Nov 21, 2021
Dear Tartnjohn, I am deeply disapointed to hear about your experance with us, please except my sincere apoloiges. Yor feedback is greatly appreciated and will be passed on your the appropriate departments. I am happy to discuss this matter with you further. Once again my sincerest apoloiges.
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As we often visit our daughter we have stayed at a number of nearby hotels. Agree we should have been warned our executive room was above a late night very noisy event on Friday. Raised it with, I believe to be Gabriel. She offered a room change as Saturday she told us was a wedding. It did prove louder. We declined but instead kindly offered free breakfast for our daughter. However Sunday Gabriel was not at work and no one was told. Breakfast was terrible. Two waitresses trying their best in a packed dining room that spilled over to the bar. Ordered eggs and veg sausages. Despite a gentle reminder nothing arrived, gave up after 45 mins. In the end checked out despite promise of a free breakfast and paying for ours in advance. We left the hotel. Staff were lovely but expecting 2 to cater for so many. More than disappointing. Our search continues for a decent hotel for our frequent visits.…
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Date of stay: September 2021Trip type: Traveled
Helpful
Response from Guest Experience Manager HI Milton Keynes, Guest Services / Front Office at Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel
Responded Sep 22, 2021
Hi Kateema, sorry to hear that your stay was not perfect. Our status as a wedding venue is listed on our website, IHG webiste, app and also on online travel agent websites. Unfortunately, our breakfast buffet is open from 6:30 until 10, but on this occasion the majority of our guests chose to arrive for breakfast in the last 20 mins of the service, we had 4 staff on duty in the dining room to assist with this but we did have to use the bar for additional seating in order to prevent queuing for tables. Please accept our apologies for the inconvenience. We hope that you will give our property another chance.
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First impression was OK, but having to order food online whilst sitting in the dining room because the written menu was out of date was rather poor. Then came ... "THE FRIDAY NIGHT EXPERIENCE"............... MUSIC !.... VERY, VERY LOUD MUSIC.... until 1 am !.... No prior warning ! The gentleman at the desk who eventually appeared said that we should have been made aware it was happening ............... WE WERE NOT ! We were your paying guests, but no consideration given to us at all ! Are we so worthless to you ?
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Date of stay: August 2021
Location
Service
Sleep Quality
Room Tip: As far away from the music room as possible ie the car park !
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Helpful
Response from Guest Experience Manager HI Milton Keynes, Guest Services / Front Office at Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel
Responded Sep 17, 2021
Sorry to hear that you did not enjoy your stay. Although our written menus were in the process of being updated, the QR code contactless ordering from each table is correct and we encourage the use of contactless ordering wherever possible. As a wedding venue, like many across the UK, we face a large backlog of weddings and events postponed during the pandemic. In token of this, we have placed an announcement on our website, on IHG booking channels, on the IHG app and also in our hotel policies on third party online travel agency websites. At no point would we ever consider any guest to be worthless, and our staff will receive further training to ensure that guests staying with us during functions are assured of attentive service
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Stayed here overnight when visiting family. From booking in until departure staff helpful and nothing too much trouble. Breakfast served by a delightful lady called Lilly who chatted to us as well as taking order. Bar area spacious and clean. Room clean, airy and overlooked the garden square. Definitely our hotel of choice when next visiting family in the area . 👍 All round.
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Date of stay: July 2021Trip type: Traveled
Room Tip: Huge car park, quiet location and easy access to motorway.
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1 Helpful vote
Helpful
Response from Guest Experience Manager HI Milton Keynes, Guest Services / Front Office at Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel
Responded Sep 17, 2021
Thank you for taking the time to review our hotel. We are very glad that you enjoyed your stay
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I had to jump through hoops just to get my invoice for my stay! I expect a receipt on departure to check any outstanding bills. This is the second time this has happened. I just cant get though by phone to the front desk. They are impossible to get hold of! the receptionist gave the same excuse that their system was down and would send it on to my email address. This never happens. Very poor customer service.
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Date of stay: July 2021Trip type: Traveled
Value
Rooms
Service
Helpful
Reception management were awful. Refused to help with a mix up regarding late check out, we offered to pay the full nights stay just to have the room for an hour extra, they refused to help. An overly assertive reception manager called my room to berate me for offending his staff, when I questioned what I had done to cause such acute upset he stated “you told her you won’t come back to this hotel” this is both feedback and a fact we will never be back to this hotel and will actively avoid IHG hotels. This all occurred on the morning of my wedding, the reception manager knew this as he checked me into the hotel himself and commented on the fact that I was carrying my wedding dress. Their refusal to help with what was a genuine error meant we had to move all the bridal party, hair and make up artists to my fathers room for the sake of 15 minutes. I work within the travel and tourism sector and was appalled that someone would call me to intentionally cause upset and accuse me of upsetting staff by giving genuine feedback. Members of my family are still staying in this hotel and are seeking out a higher manager to discuss this with. There was a lovely member of staff who coordinates weddings at this particular venue who apologised on his behalf, she had tried to reason with him by offering simple solutions, for this I am very grateful. Up until a few days prior to my stay I had the room booked for 3 nights, the hotel car park was virtually empty and we seen very few other guests - I don’t understand why it was such a big deal to them.…
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Date of stay: June 2021Trip type: Traveled
1 Helpful vote
Helpful
PRICE RANGE
$78 - $207 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn milton keynes - east m1, jct. 14 hotel milton keynes, holiday inn newport pagnell, newport pagnell holiday inn, milton keynes holiday inn
LOCATION
United KingdomEnglandBuckinghamshireMilton KeynesNewport Pagnell
NUMBER OF ROOMS
53
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Claim Your Listing Frequently Asked Questions about Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel
Which popular attractions are close to Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel?
Nearby attractions include Simply Race (2.6 miles), Big Rock Bond (4.0 miles), and Locked In A Room (2.6 miles).
What are some of the property amenities at Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel?
Some of the more popular amenities offered include an on-site restaurant, a fitness center, and free parking.
Which room amenities are available at Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a walk-in shower.
What food & drink options are available at Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel?
Conveniently located restaurants include Bistro Live MK, Marhabar By Olive Tree, and A Pizza This.
Are there opportunities to exercise at Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Holiday Inn Milton Keynes East M1, Jct.14, an IHG hotel?
Many travelers enjoy visiting Victorian Brick Kilns (1.5 miles).