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Rutland Caravan and Camping

Traveler (45)
Room & Suite (8)

About

#3 of 10 Specialty lodging in Oakham
Location
Cleanliness
Service
Value
Property amenities
Free parking
Paid wifi
Internet
Pool
Indoor pool
Heated pool
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Good to know
HOTEL CLASS
HOTEL STYLE
Family
172Reviews
3Q+A
13Room tips
Traveler rating
  • 90
  • 48
  • 14
  • 10
  • 10
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Popular mentions
Stayed in Yew lodge for a week in July. The standard of accommodation, fixtures and fittings is of a very high order indeed. Immaculately clean perfectly describes it. The landscaping around each lodge is an absolute delight. The Reception staff dealt with any issues most promptly. Locally, lots to see and do.
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Booked a late deal in Beech Lodge for a long weekend.Didnt know what to expect but was more than pleasantly surprised on arrival , staff very welcoming and was shown around the lodge even though we arrived quite late fri evening. Bottle of prosecco, loaf of bread,eggs and chocolates were laid on the table and music from hifi added to the ambience. The lodge itself was very impressive, clean and spascious. Hot tub,sauna were both excellent. And the little cafe on sight was fantastic. Would certainly recommend and will be back again
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Lovely site, very clean, staff was very welcoming and even to point of keeping in touch with you if you was going to be slightly late. The wash facilities was tidy and even played music while you had a shower. The site is very close to Rutland waters and local villages which is really handy if you wanted to to Oakham. Also the site is really close to A1 so easy to get to off the motorway. I would definitely stay here again
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Nice site apart from a couple of things. Bins in the wrong place. They are right next to caravan pitches and are so noisey at night when people with no respect empty glass bottles into the bin - like 00.30! Ideally they should be out near office so away from those pitches. Secondly, first staff on shift when arrived absolutely lovely, couldnt be nicer. However the staff currently on have no customer service skills whatsoever. Different staff had made mistake booking us in for a private swim session and booked wrong day. On checking the next day the Woman's response was "nothing i can do about it, fully booked and I didn't book it". No apology, nothing. Said had kids now upset and she didn't give two monkeys. All they kept saying was that they just come on shift. I know mistakes are made but my biggest issue was that the current staff seemed to think any issues caused by the other shift staff wasn't their problem! They are all running the same site! She also accused me of snatching my refund from her! 2 star due to customer service. Been a few times never had an issue but not so sure I would return. Shame.
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We’ve stayed here on two previous occasions and absolutely loved the site. The facilities and staff are fantastic. Sadly on this visit after an evening of what we thought were bbq fires we discovered the site electricity is now run off a bio mass incinerator which meant our van smelt like a bonfire for the duration of our stay. Hopefully the site will resolve the issue by fitting a taller stack to take the smoke higher, we wouldn’t return if this wasn’t resolved which has just knocked this park off of our all time favourites.
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LOCATION
United KingdomEnglandOakham
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