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Ashford International Hotel

Certificate of Excellence
Simone Weil Avenue, Ashford TN24 8UX, England
Hotel amenities
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Ashford International Hotel
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1,125 Reviews from our TripAdvisor Community

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Showing 1,098: English reviews
uk
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Comfortable clean hotel. Excellent service. Relaxing to stay in. Good Pool, and Gym clean, comfortable, very friendly helpful staff there also. I'd look at this to stay in in the future. Breakfast is usual hotel fare, good service.

Helpful?
Thank colinmary
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

Clean rooms, great breakfast selection, spa with 25m pool. Huge hotel mainly set up for business conferences but very well maintained and friendly staff. Situated just off the main road, not much around the hotel within walking distance.

Helpful?
Thank Michael T
Hastings, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed here with 9 girlfriends on a spa weekend. Found the staff to be very friendly and helpful throughout the hotel. The rooms were spacious and clean. The spa area itself was lovely, as were the staff and treatments. My only issue was regarding the other facilities; the swimming pool is small, for a hotel of this size and the... More 

Helpful?
Thank elfqueen77
Penrith, United Kingdom
Level Contributor
101 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is a very large hotel so expect the usual hen party, birthday party and spa party groups which can mean a lot of noise. Only one of the group were partying hard though. Having said this we had a very enjoyable meal in the restaurant after quite a few emails beforehand trying to sort it out. They did sort... More 

Helpful?
Thank Jane706
Kent, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed for a spa break, really enjoyed our stay, hotel was quiet but quite stylish and modern, spa was lovely had a few treatments each, staff friendly and helpful. The room was modern and comfortable just a few tiny niggles like the remote not working, the plug not staying in the bath and bit of mould on windows but overall... More 

Helpful?
Thank Sian L
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Sian L. Many thanks for reviewing your recent stay at Ashford International Hotel. I’m pleased that you enjoyed your spa treatments and meals in our restaurant. I will ensure the Housekeeping team sort the TV remote and bath plug and thank you for brining these issues to my attention. We look forward to welcoming you again in the near... More 

Biggin Hill, United Kingdom
1 review
2 of 5 stars Reviewed 1 week ago via mobile

Stayed for two nights, had a lovely relaxing couples massage. For a hotel gym it's pretty good and well equipped. Restaurant staff were lovely, particularly Angie who was very warm and went out of her way to provide spectacular service - 5 stars to her. Shame the same can't be said about the reception staff who gave us misleading information... More 

Helpful?
Thank asanglem
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear asanglem. Thank you for your review and I’m sorry to learn of your disappointment on this occasion. I have discussed your feedback with the Front Office Manager who also conveys her apologies on behalf of her team. On a positive note, I’m pleased you enjoyed your couples massage and Angie looked after you well at dinner. I hope you... More 

London
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed on a hot julys day after a wedding. The reception area is very nice and the bar/restaurant looked good. We had breakfast In the restaurant which was very nice with a good selection. The room was also functional and clean if a little basic. However, two things meant that I would probably not stay again. Firstly, we booked... More 

Helpful?
Thank Martin H
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Martin H Thank you for your review of your recent stay. I am sorry to learn of your disappointment on this occasion and that we had allocated your room incorrectly. Many of our rooms are what we term "zip and link" which allow us the flexibility to have twins or doubles depending on demand. We have good quality toppers... More 

Lincolnshire, United Kingdom
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

My boyfriend and I went to the Spa for the day after purchasing a Wowcher, the spa was very modern and clean! The staff were lovely and accommodating on arrival and my boyfriend had a treatment which he said was brilliant! Although we had a lovely relaxing day my only complaint was the Aqua aerobics class that happened at 1.30pm... More 

Helpful?
Thank sophiealice28
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear sophiealice28 Thank you for your review of your spa day. I am so pleased to hear that you were overall pleased with the spa experience, the staff and the quality of the treatments. Thank you for your constructive comments with regard to the Aqua aerobics class and I will discuss your feedback with the Spa and Leisure team. We... More 

Rotherham, United Kingdom
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

So I have stayed here twice both for business reasons once in June 2016 and once in July 2016. This hotel is really really lovely, decor is delightful and staff are friendly, chatty and can't do enough for you. The rooms are spacious and very comfortable and clean to the very highest standard but the food is questionable. On my... More 

Helpful?
Thank Liz P
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Liz P Thank you for your review of your recent stays at Ashford International. Thank you for your lovely comments about the decor, facilities and the team and indeed we are well equipped for the business and conference guest. I am sorry to hear about your disappointment with the dining facilities, food service and quality. The installation of the... More 

Hastings
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here for my boyfriends birthday. Booking the room was a bit of a pain, when you call you get put through to a call centre and they can't really answer any questions, so they put me through to hotel to answer them but then I had to call the centre back to book. Spoke to two different operators within... More 

Helpful?
Thank HotelChick123
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear HotelChick123. Thank you for your review of your recent stay and I am sorry to hear about the booking difficulty,we do have a central Reservations team who do their very best but sometimes we appreciate that a local touch is required and pleased that Emma was helpful. Just on the differing prices point..We sell rooms on many different channels,... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Horizon Restaurant
Horizon Restaurant
Cuisines: Contemporary
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Ashford International Hotel is located close to J9 of the M20 motorway and minutes from the Eurostar terminal, Channel Tunnel and only 36 minutes from London. The hotel boasts 19 state-of-the-art conference rooms and 179 sumptuous bedrooms. The hotel has a contemporary brasserie style restaurant Horizon, Costa Coffee and the more informal sports bar with pool table, Quench. Leisure and Spa facilities feature a 20m indoor pool, Jacuzzi, sauna, steam room, Technogym, relaxation suite and six beauty treatment rooms. ... more   less 

Additional Information about Ashford International Hotel

Address: Simone Weil Avenue, Ashford TN24 8UX, England
Location: United Kingdom > England > Kent > Ashford
Price Range: $104 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ashford International Hotel 4*
Number of rooms: 179
Reservation Options:
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Also Known As:
Ashford Hotel International
Ashford International Hotel Kent
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