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Campanile Hotel Basildon East London

Traveler (118)
Room & Suite (29)
Dining (1)

About

#7 of 7 hotels in Basildon
Location
Cleanliness
Service
Value
Campanile Hotel Basildon East London is an excellent choice for travelers visiting Basildon, offering a budget friendly environment alongside many helpful amenities designed to enhance your stay. Rooms at Campanile Hotel provide a flat screen TV, a seating area, and a desk, and guests can stay connected with wifi. In addition, while staying at Campanile Hotel Basildon East London guests have access to a 24 hour front desk, express check-in and check-out, and newspaper. You can also enjoy an on-site restaurant. Need a place to park? Free parking is available at Campanile Hotel. During your visit, be sure to check out one of Basildon's popular burritos restaurants such as Chiquito - Basildon and Taco Bell, all a short distance from Campanile Hotel Basildon East London. If you’re looking for something to do, Foxes Farm Produce (0.4 mi) is a nice way to spend some time, and it is within walking distance of Campanile Hotel Basildon East London. Enjoy your stay in Basildon!
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Property amenities
Restaurant
Free parking
Bar/Lounge
Non-smoking hotel
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Room features
Non-smoking rooms
Good to know
HOTEL CLASS

Location

Full view
48Car recommended
Grade: 48 out of 100
320Restaurantswithin 5 miles
59Attractionswithin 5 miles
432Reviews
3Q+A
100Room tips
Traveler rating
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Popular mentions
I stayed at this hotel last night and paid £89.00 when I arrived via the card machine. This morning I got a notification from my bank to say that I had spent £5.95 at 07:06 am. (Keep in mind that I bank with Starling and get instant notifications of when something is charged to my card). I went down to reception and was advised I've been charged for a glass of Merlot. I said that I hadn't ordered anything this morning and the person at the desk said it could have been from last night which is impossible since I would have received the notification last night from my bank. I advised that I didn't order any drinks last night and the person at reception said that it would be refunded to my card. The money has still not been refunded, I had to lock my card all day and have only just been able to contact my bank to cancel and send a new one out. They didn't have my card details as I paid by the card machine so only explanation is that they used a card skimmer. As I said luckily for me I get instant notifications when something is spent on my card but if you have a high street bank where you can't see transactions straight away please check later. Apart from the above I would have rated this hotel as 'good' for the room. Couldn't complain really. Didn't have any of the food / drinks. To the Campanile chain... You need to check this hotel to see what is going on and review camera footage if you have any.
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£85 a night not including breakfast which was £10 per person extra. Like stepping back in time to Butlins. Walls paper thin. Outdated fittings. No towels. Bath very stained. Would not recommend and would not stay again. For the prices they charge expected a lot better.
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Response from Campanile B, Manager at Campanile Hotel Basildon East London
Responded 2 days ago
Thank you bridgeythediver for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. Your feedback is very valuable to us and we will work to improve the area mentioned. We are priced very competitively in the area. We sincerely hope that you will give us another opportunity to better serve you in the future.
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Poor room quality overall. The room was noise, shower did not work properly. Front door was difficult to shut. The towel was small and stained. Plus lots of road noise. Service from the staff was generally very good.
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Review collected in partnership with Campanile.com - Louvre Hotels Group
Response from Campanile B, General Manager at Campanile Hotel Basildon East London
Responded 2 weeks ago
Thank you Departure42007762831 for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. Your feedback is very valuable to us. We sincerely hope that you will give us another opportunity to better serve you in the future.
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Negative: Matresses a bit thin and lumpy. Coffee cups in room not replaced after 2nd night and the hotel ran out of coffee sachets for the second consecutive month. Clothes hangers often broken. White towels often have marks that don't seem to come out in the wash. Expensive for the quality level. Positive: The gardens have been improved over the last year and there are fewer potholes in the parking area. Personnel friendly.
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Review collected in partnership with Campanile.com - Louvre Hotels Group
Response from Campanile B, General Manager at Campanile Hotel Basildon East London
Responded 2 weeks ago
Thank you PLA92 for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. We have coffee sachets available and all our clothes hangers have been replaced. Should you experience similar challenges in the future, please kindly contact our Reception team and we will endeavour to assist with the challenges in order to make your stay more enjoyable. Once again, our sincerest apologies and we hope you will give us another opportunity to better serve you in the future.
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Well to start with I paid for a room with three beds and the room given only had two. I had to traipse back to reception for towels as there weren't any given to begin with, there was also only two sockets in the whole room in inconvenient places and no where near a mirror or the bathroom. Including the bathroom there were two working lights in the whole room and although some aspects were clean it was overall very dusty, cobwebby and there was a large blood stain on the toilet roll holder. On the other hand I have never stayed in a hotel with such a prominent and well labeled bottle opener on the wall so at least they have their priorities in order! All the reception staff were friendly and helpful so that made up for it all a bit but this was not a cheap stay and definitely not worth the money
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Review collected in partnership with Campanile.com - Louvre Hotels Group
Response from Campanile B, General Manager at Campanile Hotel Basildon East London
Responded 3 weeks ago
Thank you Curiosity27816331243 for your feedback. Please accept our sincerest apologies that your expectations were not met during your stay. Your feedback is very valuable to us and please be assured that we will be working on the issues highlighted. I'm glad that our reception team has made a positive impact with your stay. We sincerely hope that you will give us another opportunity to better serve you in the future.
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PRICE RANGE
$46 - $98 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
campanile hotel basildon
LOCATION
United KingdomEnglandBasildon
NUMBER OF ROOMS
97
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