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Best Western Clifton Hotel

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The Leas, Clifton Gardens, Folkestone CT20 2EB England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (349)
Room & Suite (93)
Dining (44)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 11/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Best Western Clifton Hotel
Updated 11/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 10 hotels in Folkestone
Location
Cleanliness
Service
Value

See why so many travelers make Best Western Clifton Hotel their hotel of choice when visiting Folkestone. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travelers like you.

Close to some of Folkestone's most popular landmarks, such as Folk Stones Mark Wallinger (0.1 mi) and The Leas Bandstand (0.3 mi), Folkestone Best Western is a great destination for tourists.

The rooms offer a flat screen TV, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.

Best Western Folkestone features a 24 hour front desk, room service, and baggage storage. In addition, as a valued Best Western Folkestone guest, you can enjoy a lounge that is available on-site.

While visiting Folkestone, you may want to try some gyros at one of the nearby restaurants, such as The Big Greek Bus.

If you’re looking for something to do, Lower Leas Coastal Park (0.2 mi), The Leas Promenade (0.1 mi), and Folkestone Harbour Arm (0.6 mi) are a nice way to spend some time, and they are all within walking distance of Best Western Clifton Hotel.

At Best Western Clifton Hotel, your comfort and satisfaction come first, and they look forward to welcoming you to Folkestone.

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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Beach
Bicycles available
Children's television networks
Highchairs available
Taxi service
Street parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Bicycle tours
Patio
Board games / puzzles
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Desk
Housekeeping
Room service
Safe
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Seating area
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Business
Languages Spoken
English, Russian, Spanish, Czech and 8 more
957Reviews13Q+A100Room tips
Traveler rating
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Popular mentions
Wander20883035412 wrote a review Jan 7
1 contribution
Booked to stay for 1 night on the Cheers and Chill package and was so impressed that decided to stay another night too. All staff were very friendly and helpful and the meal in the evening was fantastic. Well worth the money. Rooms are a bit old fashioned but its nice that they are kept in character with the building.
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Review collected in partnership with Best Western
Date of stay: January 2022
Value
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Response from neil lomas, Other at Best Western Clifton Hotel
Responded 5 days ago
Dear Wander Thank you for your review and the kind words of support therein, this is really appreciated. The cheers & Chill package is a great deal so I can totally understand you making the most of this by staying an extra night :-) I hope we will have the chance to be of service again on many future occasions Kindest regards Neil
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DianeB wrote a review Dec 2021
1 contribution
I had a very nice room with a sea view and the staff were all very friendly and helpful. The bathroom was functional but dated. I understand that a refurbishment was due but had to be postponed because of the pandemic. The location is great and I would happily stay another time.
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Date of stay: December 2021
Rooms
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Response from neil lomas, Other at Best Western Clifton Hotel
Responded 5 days ago
Dear Guest Thank you for taking the time to give us your feedback following your festive visit and we are so happy you had a nice time. It is true we are starting our delayed refurbishment shortly so I am sure you will not the improvements on any future visits Once again, thank you for your review and the kind words therein Warmest regards Neil
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Monica wrote a review Dec 2021
1 contribution
Together with my partner we came to the Clifton Hotel to spend lovely time but since we arrived it didn't seemed like we actually gonna have a lovely time we wished for. We've had a lovely room with the sea view which we were really happy with but the flush in the toilet wasn't working, lovely Lady from reception swap the room for as without any issues sadly the room we get left us with loads to wish for. We went to the bar waiting for 20 minutes to be served as there was no staff finally we manage to order drinks and some snacks with some issues as the man behind the bar seemed to not understand what we want, while we were eating the same member of staff was burping behind the bar watching the videos on his phone while another member of staff was swearing we felt like we were on the farm such a disappointment. In the evening we were dining at dome and here's a big thank you for the lovely man who served as and made sure we have a lovely evening and the food was amazing. I would recommend this place for dining but definitely not for the overnight stay we've the loved ones.
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Date of stay: December 2021Trip type: Traveled as a couple
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Response from neil lomas, Other at Best Western Clifton Hotel
Responded 5 days ago
Dear MH Thank you for your feedback and the constructive comments therein, these are very much appreciated. I am genuinely sorry your stay was not the happy experience I would have hoped for but I am grateful for you telling me what was wrong. We have had a meeting with the individuals behind the bar and corrective actions have now been taken so any future repetition will be negated. The bedrooms were scheduled for a complete refurbishment beginning in April 2020, however this has been delayed due to various closures and supply issues caused by the pandemic, although we are hoping to get this underway shortly. I am pleased you enjoyed dining in the Dome and I have passed your praise onto all concerned Once again, thank you for your review, it has been really helpful Kind regards Neil
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Parkonian_55 wrote a review Dec 2021
Chigwell, United Kingdom4 contributions3 helpful votes
For the second time I spent Christmas at the Clifton Hotel in Folkestone. I also use the hotel for overnight stays to arrive next morning at the Channel Tunnel. I will happily do so again.What I do object to is being told by this website how much I must write.
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Review collected in partnership with Best Western
Date of stay: December 2021
Value
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Location
Cleanliness
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Sleep Quality
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Response from neil lomas, Other at Best Western Clifton Hotel
Responded 5 days ago
Dear Guest Thank you for your review and I am really pleased you enjoyed another Christmas break with us, it is really nice to welcome back familiar faces each time and I hope we will have the pleasure of being of service n many future occasions, be it for crossing the channel or festive breaks Warmest regards Neil
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Danielle K wrote a review Dec 2021
Brighton and Hove, United Kingdom2 contributions
I wanted to speak with the team prior to writing a review but as Best Western has insisted I will proceed. The front of house guy with dark hair and glasses should NOT be front of house. He has no understanding of customer service or empathy - I dont think he had a soul in all honesty. The rooms are extremely dated - Lots of issues with rooms (Spoke to other guests and they seem to have similar rooms), I love and appreciate historical decor to match these beautiful buildings. This was just not maintained - Nothing worked well and everything was breaking or falling apart. The worst part was when I went to run a bath and found white powder on the glass shelf in the bathroom! I felt embarrassed for them and called down to reception. It was my friend from reception that did the clean up, again just soulless and barely said a word! Just shocking. Cannot believe there was no apology or gesture of good will. I feel a bit annoyed but going forward I will never book a best western again (Its a shame because my favourite hotel in Bournemouth is a Best western but do not want them having another penny of my hard earned money)
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Review collected in partnership with Best Western
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from neil lomas, Other at Best Western Clifton Hotel
Responded 3 weeks ago
Dear Guest Thank you for your review and the feedback therein, this is very much appreciated. I will discuss your feedback regarding the residue on the shelf in the bathroom with the external housekeeping contractors as this is not the standard of hygiene we expect from our suppliers, so please accept my apologies for this. In respect of the receptionist you encountered, I have to politely disagree with your analysis. This employee is a valued member of my team and has on numerous occasions received praise from guests staying with us and has been recognised for going beyond what is expected of him. I am sorry you feel differently however I can assure you what you encountered is not what I & the team experience In regards to the condition of the hotel, yes she is a very old building and was scheduled to have all the bedrooms & bathroom completely refurbished beginning in April 2020, for obvious reasons this was cancelled due to the hotel being forced to close during the pandemic and we are now only just starting to find our feet once more, that said, the owners are planning to start this again very shortly whereupon all the faults you found will be addressed & resolved as part of this. Once again, thank you for your review and perhaps one day you might consider visiting again so you can see what changes and improvements we are implementing as a hotel. All Best Western Hotel's are independently owned and as such they are all independent of each other. Kindest regards & Season's Greetings Neil
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PRICE RANGE
$59 - $133 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western folkestone, folkestone best western
LOCATION
United KingdomEnglandKentFolkestone
NUMBER OF ROOMS
80
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Frequently Asked Questions about Best Western Clifton Hotel
Which popular attractions are close to Best Western Clifton Hotel?
Nearby attractions include Lower Leas Coastal Park (0.2 miles), The Leas Promenade (0.06 miles), and Leas Lift Lockout (0.2 miles).
What are some of the property amenities at Best Western Clifton Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Best Western Clifton Hotel?
Top room amenities include a flat screen TV, a desk, and a seating area.
What food & drink options are available at Best Western Clifton Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Clifton Hotel?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to Best Western Clifton Hotel?
Conveniently located restaurants include Annapurna Nepalese Restaurant, Sotirio's Bar & Restaurant, and Anna's Tea Room & Gin House.
Is Best Western Clifton Hotel located near the city center?
Yes, it is 0.7 miles away from the center of Folkestone.
Are any cleaning services offered at Best Western Clifton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Clifton Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Best Western Clifton Hotel?
The staff speaks multiple languages, including English, Spanish, Russian, Portuguese, Hindi, Romanian, and Czech.
Are there any historical sites close to Best Western Clifton Hotel?
Many travelers enjoy visiting Crypt of St. Leonard (3.8 miles), Saltwood Castle (3.9 miles), and War Memorial 1914-18 - Folkestone (0.3 miles).