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Premier Inn Luton Town Centre Hotel

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Regent Street, Luton LU1 5FA England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (66)
Room & Suite (39)
Dining (13)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Premier Inn Luton Town Centre Hotel
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 29 hotels in Luton
Location
Cleanliness
Service
Value
Travelers' Choice
Welcome to our central Luton hotel, featuring our new generation bedrooms with an impressive 40" flat screen and brand new, slumber-inducing, king-size Hypnos bed. The hotel is ideally situated for both business and leisure guests. Luton Town Railway Station is just 0.5 miles away, with connections to the North, and to London and the South. The hotel is just 2 miles from London Luton Airport and within easy reach of the M1 Junction 10. The Arndale Centre provides excellent shopping opportunities, with the Galaxy Leisure Centre offering a multi-screen complex and bowling facilities - all within a 5 minute walk of the hotel.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Restaurant
Meeting rooms
Baggage storage
Non-smoking hotel
Breakfast available
Breakfast buffet
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Room features
Desk
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
Languages Spoken
English
741Reviews25Q+A57Room tips
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Popular mentions
Paul J wrote a review Jun 17
Huddersfield17 contributions5 helpful votes
Unfortunately not the best of stays. As previous reviews have said, broken ventilation system meaning rooms are far too hot for comfort. Lifts do not function correctly. Coffee machine not working in the restaurant. Room smelt of smoke. The staff were friendly enough, but struggled to take a breakfast order and over the 3 days we stayed, we never actually got what we ordered. COVID precautions were not evident. Most staff did not wear masks and most guests didn’t either. A request to Premier Inn to transfer to a different hotel was declined. Not a great experience. I’d recommend looking for a different hotel until this place is sorted out.
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Date of stay: June 2021Trip type: Traveled on business
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Emma H wrote a review Jun 13
3 contributions
We could not stay the night as the room was over 30 degrees, was brought a fan by member of staff but made the room very humid and felt like a swimming pool (some of the other rooms were telling us that they did not receive a fan as their was none left). Guests were outside the building/ wondering around the corridors as the building/ rooms were so warm, paid £80 in total for not staying the night as my boyfriend felt very ill cause of the humanity/ heat and did not get moneys worth for meal deal as would not woken up in time to get it as the closest hotel we could find was around 30mins drive away as it was 1:30- 2am in the morning when we left (not a lot of hotels were answering phone or did not have availability for the night). In regards to the breakfast as you can imagine we were not going to make it back to the premier inn before 10:30am (latest the breakfast was served to) as we were both so tired and just wanted some sleep.
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Review collected in partnership with this hotel
Date of stay: June 2021
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Response from Whitbread Hotels and Restaurants, Other at Premier Inn Luton Town Centre Hotel
Responded 1 week ago
Hi Emma, Thanks for your review. We’re very sorry that you had a disappointing stay with us due to the hot temperature of your room and inability to enjoy your Meal Deals with us. This certainly isn't the experience we would expect. Sadly, not all of our hotels include air conditioning. In hotels which don't, our teams do try to make rooms more comfortable by providing fans and thinner sheets. We apologise if this did not help during your stay. If air conditioning is important when staying with us, we would suggest looking out for air conditioning as a listed facility on the hotel's page on our website before booking. We have ensured this feedback has been logged to the Hotel Manager so that they can look into these issues with the team to try and prevent this experience from being repeated again in the future. Thank you for taking the time to contact us and we hope we can welcome you for a more enjoyable stay in the future. Kind regards, Rebecca
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Ryan P wrote a review Jun 12
2 contributions
Manda and Nads were super accommodating; very polite and welcoming. Explained currently going through air con changes & were a barrel of laughs. Really friendly hotel staff and gave us good advice regarding Costa-del-Luton! Hats off to em'.
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Date of stay: June 2021Trip type: Traveled with friends
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shaunyb1993 wrote a review Jun 11
1 contribution
Staff was so rude Air con was broken was told weren't gonna be fixed for 6 months and if I didn't like it go stay somewhere else I was there for my little brother's funeral so really didn't need that kind of attitude
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Review collected in partnership with this hotel
Date of stay: June 2021
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Response from Whitbread Hotels and Restaurants, Other at Premier Inn Luton Town Centre Hotel
Responded 1 week ago
Hello there, Thanks for your review. We're really sorry to hear about the issues with the air conditioning and the team member service you received. This certainly isn't what we'd expect for our guests nor is it our usual standard. We can confirm there is currently no air conditioning at this hotel which is advised on our website but we do appreciate the upset caused by the service you received. Please be assured all comments will be shared with the Hotel Management Team so they can review this internally and implement the necessary re-training going forward. Thanks for bringing this to our attention and we do hope to have the chance to welcome you back for a much better stay. Kind Regards, Tayler
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Caroline wrote a review Jun 11
Liverpool, United Kingdom2 contributions
The room temperature was 24 degrees with no air conditioning. We were unable to sleep, it caused me a severe heat rash and left me generally unwell. I will not be staying there again really bad experience.
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Review collected in partnership with this hotel
Date of stay: May 2021
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PRICE RANGE
$36 - $70 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandBedfordshireLuton
NUMBER OF ROOMS
120
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Frequently Asked Questions about Premier Inn Luton Town Centre Hotel
Which popular attractions are close to Premier Inn Luton Town Centre Hotel?
Nearby attractions include Grosvenor Casino Luton (0.2 miles), Luton War Memorial (0.2 miles), and Jump Arena (0.3 miles).
What are some of the property amenities at Premier Inn Luton Town Centre Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Premier Inn Luton Town Centre Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Premier Inn Luton Town Centre Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Premier Inn Luton Town Centre Hotel?
Conveniently located restaurants include Nakorn Thai Restaurant, Papa J's Indian Tapas Restaurant & Bar, and Desert's Rose.
Is Premier Inn Luton Town Centre Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Luton.
Are there any historical sites close to Premier Inn Luton Town Centre Hotel?
Many travelers enjoy visiting Wrest Park (9.1 miles), Berkhamsted Castle (9.9 miles), and St Albans South Signal Box (9.7 miles).
Is Premier Inn Luton Town Centre Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.