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Chiltern Hotel

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Chiltern Hotel
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301 Reviews from our TripAdvisor Community

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Showing 294: English reviews
1 review
4 of 5 stars Reviewed 5 days ago NEW

I've stayed in this hotel before my flight on 18th of July and I really like it. Room clean, reception team were very helpful. Breakfast was very nice. I will be definitely staying here next time for sure.

Helpful?
Thank Agne J
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for taking the time to place a review on Trip Advisor. I am most pleased you enjoyed your experience and hope you will have an opportunity to return Chiltern Hotel, when you can be assured of our personal attention. Your sincerely Donna Hayward Executive Assistant Manager More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

This is the worst hotel I have ever stayed in , I was a coach tour to the making of Harry Potter and stayed here the night before , we arrived after a long very hot day in London , we arrived to a wedding in the reception area and had to stand about waiting for ages to get to... More 

Helpful?
Thank Welcrime1
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer I was very sorry to read your comments on TripAdvisor and may I firstly aplogise for the inconvenience caused and the disappointment you experienced. It is most regrettable that you were not able to highlight your concerns with a member of the Management Team at the time in order that we could address this immediately. Your sincerely Donna... More 

Sheffield, United Kingdom
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

A handy location - only a mile from junction 11 of the M1. That would be the best bit. Otherwise a fairly shabby hotel. I thought the bathroom looked newly refurbed but the shower was hanging off!! The carpet was gritty (detected by bare feet) and the breakfast certainly was not worth £8.95 (£4.95 maybe). Check-in and out was quick... More 

Helpful?
Thank JohnEdwinI
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer The motivation our teams get from positive feedback is crucial to our success and balances any reports which we receive which are not so complimentary. We accept these as part of our duty to improve and know that we don't always get it right. Your sincerely Donna Hayward Executive Assistant Manager More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

We stayed on 16th of July at Chiltern hotel and I really liked it! The room was clean and very nice. The staff of hotel were friendly and helpful. Only request I have for hotel is to provide us some anti allergy pillows. We will be back next week. :)

Helpful?
Thank A TripAdvisor Member
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for taking the time to write a review on Trip Advisor. I am most pleased you enjoyed your experience and we look forward to welcoming you back next week. Your sincerely Donna Hayward Executive Assistant Manager More 

Sheffield,
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Stayed here for one night on a travel style weekend break, got to the hotel around 5.30pm, after a busy day in London . Check in was quick but lady on reception was very abrupt and pushy. The hotel is very dated and in desperate need of some time and money spending on it. Our room was ok apart from... More 

Helpful?
Thank jay-f1980
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer I am disappointed to note your feedback regarding your visit to Chiltern Hotel; I am sorry that you felt the Hotel did not meet with your expectations. Guest feedback of any nature, whether it be negative or positive is essential in monitoring whether our guests expectation are being met. Your sincerely Donna Hayward Executive Assistant Manager More 

Norwich, United Kingdom
Level Contributor
132 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed 1 week ago

I think this place was probably ok 10 years ago. Very dated and stairwells dirty, the carpet was filthy. When i walked in, there was an arguement going on between reception and other guest. It was a bit like an american motel, but i would have pad less over there. My room was ok, big window, quite airy but overlooking... More 

Helpful?
Thank Kelly B
LTN911, Manager at Chiltern Hotel, responded to this review

Dear Reviewer I was very sorry to read your comments on Trip Advisor and may I firstly apologise for the inconvenience caused and the disappointment you experienced. Our normal standards do not reflect the points within your report and we are very sorry to have let both ourselves and you down on this occasion. Your sincerely Donna Hayward Executive Assistant... More 

King's Lynn, United Kingdom
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I don't know why all the bad reviews on here I was very worried before I turned up. We stayed here the night before we were due to fly to Egypt for 3 weeks. We had room 220 and it was very nice bathroom looked like new. The only things we had problem with was the mattress was to soft... More 

Helpful?
Thank joannaHull
Southampton, United Kingdom
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I don’t write bad reviews lightly as I know how damaging they can be, but I’ve tried to be fair and reasonable here. The hotel was probably very nice about 30 years ago, but it looks like it’s not really been loved (or had any money spent on it) in recent years. The décor is very dated and the walls... More 

Helpful?
Thank Janiedoesdallas
Leatherhead, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The best things about this hotel is the friendly staff, nice shower room and convenient location. However, I found the bed too soft and squeaky and my pillows were all lumpy. Despite requesting it with my booking almost a month in advance, they also did not have vegetarian sausages or soya milk.

Helpful?
Thank Karenvdm78
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Pleasantly surprised will admit to being apprehensive after reading some of the reviews, I had a quick easy pleasant check in my room was clean , my bed comfy asked for extra pillows which was not a problem . Had gammon and my partner had steak which was all nicely cooked and presented served by a nice friendly waitress ,... More 

Helpful?
Thank lolaremote
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Chiltern Hotel is a 3 star property with easy access from the M1. This modern business hotel has a friendly and welcoming atmosphere. Situated on the outskirts of Luton town centre, the Chiltern hotel is within close proximity of Luton airport (5 Miles) and London (35 Miles). This property was built in 1965, renovated in 1996 and in 2007. From the moment you arrive at the hotel you can expect to receive the warmest of welcomes from our friendly staff, which will be on hand throughout your stay to guarantee your comfort. ... more   less 

Additional Information about Chiltern Hotel

Address: Waller Avenue, Luton LU4 9RU, England
Location: United Kingdom > England > Bedfordshire > Luton
Price Range: $67 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chiltern Hotel 3*
Number of rooms: 97
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