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Chiltern Hotel

Expedia.com$57*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Chiltern Hotel
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373 Reviews from our TripAdvisor Community

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Showing 364: English reviews
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Grimsby, United Kingdom
Reviewed 6 days ago NEW

took a party of 53 people to Windsor for the weekend stayed at the Chiltern hotel on the Saturday night on arrival the check in was very quick our room was large a little tired but bed linen and towels very good the evening meal excellent as was the breakfast bar prices ok the staff very good would have no...

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Thank password17
Reviewed 1 week ago via mobile

Arrived here having been booked by others but having seen the dirty run down room left as soon as could reserve something acceptable to sleep in. Not usually fussy, but there are limits! Not at all recommended.

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Thank jdboyd
Anil J, Guest Relations Manager at Chiltern Hotel, responded to this review

Dear Reviewer Im very sorry you decided not to stay at our Hotel. We do aim to provide our guests with a good experience and are at the moment doing a refurbishment. If you decide to stay with us on completion of our refurbishment please do not hesitate to contact me personally at pamela.cullinane@chilternhotel.co.uk regards Pamela Cullinane

Hertfordshire, United Kingdom
Reviewed 1 week ago

It's nicely situated I do appreciate that when making special requests that these are never guaranteed, I asked for a room near the elevator as I have trouble walking my allocated room was situated the furthest away from the elevator that you could get, perhaps I should have contacted the hotel after booking to reiterate my request. I found it...

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Thank Ostomate
Reviewed 1 week ago via mobile

Really pleasant staff. Excellent facilities. Clean and welcoming. Event manager Ms Beale was brilliant and accommodating. Had a very large family function. Great sized tables and nicely covered chairs. Would use again.

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Thank Gelafantella
Reviewed 2 weeks ago via mobile

Booked for one night ahead of an early flight out of Luton. The couple of positives were that the hotel had lots of parking, back and front of hotel, and getting to Luton airport the next morning was an easy 10mins drive. The major downside was that the room stank of cigarette smoke. I put up with it as arrived...

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Helpful?
Thank KimberleyBiscuits
Anil J, Guest Relations Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for taking the time to give us your feedback. I am sorry to hear your room was not up to the standard you expect from us . I have personally addressed this matter with the housekeeping and maintenance and taken appropriate steps to ensure this will not happen again. Please feel free to contact me through...

London, United Kingdom
Reviewed 2 weeks ago

The room was a dump. The kettle was not working, the hairdryer was broken and not working. There were stains on the furniture, stains on the carpet, stains on the room chair and stains on the curtain. Even the lift buttons are held on with cellotape. This is the worst hotel I have stayed in within the Uk.

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Helpful?
Thank ronaldawake
Anil J, Guest Relations Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for taking the time to give us your feedback. I am sorry to hear your room was not up to the standard you expect from us . I have personally addressed this matter with the housekeeping and maintenance to ensure this will not happen again. Please feel free to contact me through pamelacullinane@chilternhotel.co.uk if you would...

Watford, United Kingdom
Reviewed 3 weeks ago

I spent 1 night at the chiltern hotel as i had an early flight from the airport next day. It was easy to find (approx a 2-3min drive after leaving the m1 at junction 11) I was told on booking that the hotel offers onsite parking for guests and on arrival there was plenty of available parking spaces. The staff...

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Helpful?
Thank jamiemc195
Anil J, Guest Relations Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your experience with us. Our hotel aims to provide a comfort and convenience experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to...

Aberdeen, Scotland, United Kingdom
Reviewed 3 weeks ago via mobile

Could be a great hotel but shabby bit smelly and no where near what I expected rooms shown on website nothing like what u get holes in wall 1960s hairdryer grout in bathroom disgusting hand soap nothing in it decor mismatched holes in screens shabby at best sorry it's a no from me

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Thank Michelle M
Anil J, Guest Relations Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for taking the time to give us your feedback. I am sorry to hear your room was not up to the standard you expect from us . I have personally addressed this matter with the housekeeping and maintenance to ensure this will not happen again. Please feel free to contact me through pamelacullinane@chilternhotel.co.uk if you would...

Reviewed 4 weeks ago via mobile

We used this hotel the night before flying out of Luton. It's nothing fancy but you get what you pay for. The hotel booked us a taxi as part of the package that came at 5am as requested, also had breakfast made up for us as this was part of the package but too early to have there. All in...

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Helpful?
Thank Claire m
Anil J, Guest Relations Manager at Chiltern Hotel, responded to this review

Dear Reviewer Thank you for taking the time to leave a review . We here are very glad that we met with your expectations . I am sorry you had an early flight and could not sample our buffet breakfast but hope your take away breakfast adequate and you had a good flight. We hope to welcome you back in...

London, United Kingdom
Reviewed 4 weeks ago via mobile

Owners are trying to squeeze a few more drips of 'hotelling' out of this old 70's motel, but they may be flogging a dead horse and I suspect the smell of excavators cannot be far away! Photos of my room make it look quite good but I'll be honest, it appeared that the same person that gave one badly painted...

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1Thank steven2405
Anil J, Guest Relations Manager at Chiltern Hotel, responded to this review

Dear Sir Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve our guest experience. I was disappointed to learn of the shortcomings you experienced and we are currently taking steps to upgrade our bedrooms and some of the bathroom facilities. Regards Pamela...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Chiltern Hotel is a 3 star property with easy access from the M1. This modern business hotel has a friendly and welcoming atmosphere. Situated on the outskirts of Luton town centre, the Chiltern hotel is within close proximity of Luton airport (5 Miles) and London (35 Miles). This property was built in 1965, renovated in 1996 and in 2007. From the moment you arrive at the hotel you can expect to receive the warmest of welcomes from our friendly staff, which will be on hand throughout your stay to guarantee your comfort. ... more   less 

Additional Information about Chiltern Hotel

Address: Waller Avenue, Luton LU4 9RU, England
Location: United Kingdom > England > Bedfordshire > Luton
Price Range: $53 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chiltern Hotel 3*
Number of rooms: 97
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Questions & Answers

Here's what travelers have asked, with answers from Chiltern Hotel staff and other travelers.
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Questions? Get answers from Chiltern Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Go elsewhere”
ronaldawake, 2 weeks ago | Read review
“we had a room next to both lift shats and never heard them, pick one close and you don't have to walk far”
neilc780, Mar 15, 2017 | Read review
“Just avoid the place”
915neile, Feb 9, 2017 | Read review
“Best avoid them all”
MartynD437, Feb 3, 2017 | Read review
“I would think there are no good rooms!”
Brian_C534, Jan 10, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Expedia.com
$57* /night
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Booking.com$65
TripAdvisor$57
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*Disclaimer
Prices are for 1 room, 2 adults
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