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Thistle Express Luton

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Guildford Street The Mall, Luton LU1 2TR England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$53
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Traveler (89)
Room & Suite (24)
Dining (6)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 05/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Thistle Express Luton
Updated 05/24/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 29 hotels in Luton
Location
Cleanliness
Service
Value
Welcome to the next generation of Thistle hotels, Thistle Express. Get amazing value. Think 40” flat screen TVs and super fast Wi-Fi. Think free breakfast and coffee and tea on tap. Think modern rooms and clever design. And with no check out, simply drop your keys and get going! Find handy travel tips below: By car, please use the postcode, LU1 2PA Coming from: M1 Nottingham Take Exit 11 from M1, At Junction 11 Take A505 exit to Luton/Dunstable, continue on to Dunstable Road. At the roundabout, take 3rd Exit onto Chaul End Lane. At the roundabout take the 1st exit to Hatters way/ A505. At the roundabout take the 1st exit onto Telford Way/A6. Turn right to Hucklesby/A6, then turn right onto Guildford street and follow Guildford street for 300 yards hotel will be on your left Coming from: M1 London Take Exit 10. At the roundabout take the 2nd exit for New Airport Way/A1081. At the next roundabout take the 1st exit onto Gipsy lane/B653. At the roundabout continue straight onto Windmill Road/A505. At the roundabout take 2nd exit to St Mary’s road, continue to Church street, turn left from traffic light to Hucklesby way continue forward, from next traffic lights turn left onto A6 and follow Guildford street and after 300 yards hotel will be on your left and follow the ramp to get into hotel car park. On foot From Luton Station to the hotel Walk south, pass the Starbucks coffee then turn left towards Bute St. Turn right onto Guildford street, after 200 yards, then turn left onto hotel car park ramp. When coming from the Mall to the hotel Follow the sign for TK MAXX, then exit the Mall and walk straight ahead. The hotel will be directly on your left.
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Vending machine
Baggage storage
Non-smoking hotel
24-hour front desk
Room features
Desk
Housekeeping
Iron
Laptop safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
269Reviews8Q+A14Room tips
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Popular mentions
cherrygirl2015 wrote a review Jun 22
Gravesend, United Kingdom31 contributions13 helpful votes
Fortunately my stay was for only one night and I'll be giving it a wide berth in future. It is impossible to find (I ended up having to call the hotel after driving around fruitlessly). I had to walk miles from my car. Parking is chargeable (£10 for overnight!! Why???) My key card didn't work and both times reception implied I wasn't using it correctly. My room was hot and stuffy. The air con unit turned on but did nothing. I called reception who said hilariously "we don't offer that service." I don't regard this hotel as any kind of service at all. Avoid. Premier Inns are SO much better than this.
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Date of stay: June 2021Trip type: Traveled on business
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Response from Mathieu Dengremont, Owner at Thistle Express Luton
Responded 2 days ago
Dear Cherrygirl2015, Thank you for your recent stay and for taking the time to share your experience with us. I am very sorry to hear that on this instance we could not met our expectations. We have installed sign post around the hotel but it seems they were insufficient. I will make sure to review how we can make the arriving experience smoother. Our car park as the car park in the area is chargeable at the rate of £10. Alternatives are available such as free on street car park between 6pm and 8am. I am sorry that you experiences inconvenience due to our door mechanism. I will personally look into it to address it immediately. I an sorry as well that the temperature in the room was not ideal. We do not have room with air conditioning in the hotel but fans are available in the room. In spite of this, I sincerely hope to see you back in our hotel for a second try. Feel free to contact me should you wish to do so Mathieu
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Nick R wrote a review Jun 14
1 contribution
My stay at the Thistle Hotel in Luton was wonderful. I do agree with a couple of other reviewers, the hotel is a little harder to find, especially if you’re arriving later in the evening, especially if you’re not familiar with the area. Booking in was easy and the staff were helpful, professional and friendly. After booking and reading some of the comments, I have to admit to being a little worried about my stay. However after arrival at the hotel, these concerns were short-lived, I have to question some of the negative points I have read as personally I found the hotel to be very well decorated, clean and well presented. The staff couldn’t have been more welcoming, they were professional and friendly. On the whole they were very hospitable, which made me feel completely at ease and very comfortable in and around the hotel. It has to be noted that it is a town center location and therefore, as with any town or city center, you have to have be aware of safety, when out and about late at night. Unlike a couple of other remarks, in the 5 days I stayed at the hotel, I didn’t come across any dubious characters around the hotel and I felt safe at all times. Being a smoker I stood outside the hotel on many occasions during my visit, the hotel staff were frequently cleaning the area and checking on the vehicles in the car park. The public areas, lifts and hallway were all very clean and well decorated. The room I stayed in was just perfect; it was fresh, clean and well maintained. The bathroom was in good order, a lovely cast iron bath and shower, with plenty of room for all your toiletries. Bath and shower gel are provided and are of a good quality. There was a shaver point and even one for the toothbrush. There were extras in the room, that aren’t always provided by some, an Iron, Ironing board and hairdryer for example and even a safe. The bedding was crisp and clean, my only issue was the lack of pillows (only one), saying that, a simple call or visit to reception and extras were gladly provided. I’m not sure if it was due to Covid19, but during my stay 4 day there was no room service, so things like change of towels, the making of the bed and emptying the bin wasn’t done. I can only assume that these can be requested and I doubt there would have been any problems asking. There was a very efficient radiator in the room, and the towels were dry by the evening anyway. With the coronavirus restrictions breakfast was collected at reception in a bag. There was a lovely bacon bap, pastries, croissants, butter and jam and a bag of fresh fruit. On the first day it included a cartoon of fruit juice, it would have been nice every day. Everything was very fresh and the bacon was wonderful, excellent quality. Tea and coffee are always available at reception, you do have to ask each time, but it’s always served with a smile. I will definitely be staying again. Thanks
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Date of stay: May 2021
Value
Cleanliness
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Response from Mathieu Dengremont, Owner at Thistle Express Luton
Responded 2 days ago
Dear nickrH877BQ, Thank you very much for your amazing review. I believe it summarise exactly what the hotel can offer. We are working very closely with the local authorities to keep the surrounding of the hotel as enjoyable as Luton can offer.With the covid restrictions, our housekeeping will only clean the room on request. I am sorry this was not explain at the check in time. I am glade to see as well that you were well looked after by our fantastic team who has really stepped up during this unprecedented time. Once more thank you and I hope to see you back soon Mathieu
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Nadia wrote a review Jun 5
1 contribution
I had to stay there a week for my self-isolation period. The team was nice and helpful with bringing breakfast to the room and with the info I needed. Well done to Monica and Ainni for their kind attitude. The room was comfy, simple but modern - stylish, although useless chair with wide legs, impossible to fit a narrow gap between heavy table and bed. So if you want to use a table, you have to sit on the edge of the bed. Great value for money you pay, good breakfast with free coffee from the machine at any time.
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Date of stay: April 2021
Rooms
Cleanliness
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Response from Mathieu Dengremont, Owner at Thistle Express Luton
Responded 2 weeks ago
Dear mydavarinmidbar, Thank you for taking the time to provide us with valuable feedback and for choosing our hotel for your isolation period. I am sure this was a difficult time and I am glade we could make it a better experience for you. I took into account your feedback for the chair and will look into what can be done to improve comfort. I hope to welcome you back soon Kind regards Mathieu
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theparadizeisaway wrote a review May 2021
13 contributions11 helpful votes
Stayed there on Saturday for quick and easy gataway. No WiFi but I was warned on arrival which was great from the team. I was ok with it. Breakfast was very fast. Team has been so much of an asset. They were so busy but still polite and smiling. I really felt for them. Well done to Matthew who went above and beyond.
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Date of stay: May 2021Trip type: Traveled as a couple
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Response from Mathieu Dengremont, Owner at Thistle Express Luton
Responded 3 weeks ago
Dear paradize is away, Thank you very much for your kind words. Be reassure that our wifi is back and running as fast as ever. We look forward to welcome you back soon
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Susan wrote a review Dec 2020
1 contribution1 helpful vote
First of all The receptionist was very rude didn’t even great when coming to reception got given the wrong room had to change rooms at 10pm and pack everything up:/ hotels looks depressing not clean the hotel gave me a rash on my face didn’t even use their towels, bed not really comfy water pressure is rubbish water didn’t even get warm to have a nice shower shower wasn’t cleaned properly no antibacterial soap I can go on horrible will never go back
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Date of stay: December 2020Trip type: Traveled with friends
1 Helpful vote
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Response from Mathieu Dengremont, Owner at Thistle Express Luton
Responded Jan 3, 2021
Dear Williams0704, Thank you for staying at the thistle express Luton. I am deeply sorry to read your disappointment with the hotel services. Such feedback are really unusual and I will personally look into every points mentioned. Our room are thoroughly clean and sanitised between each guest to ensure maximum safety to all our guests. I would love to discuss further your feedback. If you are happy to do so my email address is mathieu.dengremont@thistle-express.com. I look forward to hear from you Kind regards Mathieu
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PRICE RANGE
$54 - $94 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandBedfordshireLuton
NUMBER OF ROOMS
152
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Frequently Asked Questions about Thistle Express Luton
Which popular attractions are close to Thistle Express Luton?
Nearby attractions include The Bear Club (0.1 miles), The Hat Factory (0.08 miles), and Luton War Memorial (0.1 miles).
What are some of the property amenities at Thistle Express Luton?
Some of the more popular amenities offered include free wifi, free breakfast, and reduced mobility rooms.
What food & drink options are available at Thistle Express Luton?
Guests can enjoy free breakfast during their stay.
Is parking available at Thistle Express Luton?
Yes, paid public parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to Thistle Express Luton?
Conveniently located restaurants include Monna Lisa, La Trattoria, and Villa Ada.
Is Thistle Express Luton located near the city center?
Yes, it is 0.07 miles away from the center of Luton.
Are there any historical sites close to Thistle Express Luton?
Many travelers enjoy visiting Wrest Park (8.9 miles), St Albans South Signal Box (9.9 miles), and Shaw's Corner (7.1 miles).
Is Thistle Express Luton accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.