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Thistle Express London Luton

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The Mall, Library Road, Luton LU1 2TR England
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Traveler (123)
Room & Suite (27)
Dining (7)

About

#10 of 33 hotels in Luton
Location
3.7
Cleanliness
4.0
Service
3.9
Value
3.7
Welcome to the next generation of Thistle hotels, Thistle Express. Get amazing value. Think 40” flat screen TVs and super fast Wi-Fi. Think free coffee and tea on tap. Think modern rooms and clever design. And with no check out, simply drop your keys and get going! Find handy travel tips below: By car, please use the postcode, LU1 2PA Coming from: M1 Nottingham Take Exit 11 from M1, At Junction 11 Take A505 exit to Luton/Dunstable, continue on to Dunstable Road. At the roundabout, take 3rd Exit onto Chaul End Lane. At the roundabout take the 1st exit to Hatters way/ A505. At the roundabout take the 1st exit onto Telford Way/A6. Turn right to Hucklesby/A6, then turn right onto Guildford street and follow Guildford street for 300 yards hotel will be on your left Coming from: M1 London Take Exit 10. At the roundabout take the 2nd exit for New Airport Way/A1081. At the next roundabout take the 1st exit onto Gipsy lane/B653. At the roundabout continue straight onto Windmill Road/A505. At the roundabout take 2nd exit to St Mary’s road, continue to Church street, turn left from traffic light to Hucklesby way continue forward, from next traffic lights turn left onto A6 and follow Guildford street and after 300 yards hotel will be on your left and follow the ramp to get into hotel car park. On foot From Luton Station to the hotel Walk south, pass the Starbucks coffee then turn left towards Bute St. Turn right onto Guildford street, after 200 yards, then turn left onto hotel car park ramp. When coming from the Mall to the hotel Follow the sign for TK MAXX, then exit the Mall and walk straight ahead. The hotel will be directly on your left.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Wifi
Breakfast available
Breakfast buffet
Baggage storage
Non-smoking hotel
24-hour front desk
Room features
Desk
Housekeeping
Iron
Laptop safe
Flatscreen TV
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
332Reviews10Q+A31Room tips
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Kelly C wrote a review Jan 28
7 contributions1 helpful vote
Very friendly staff.. Monika at breakfast is wonderful and nothing is to much trouble highly recommend Central to everything. There is a real personal touch here which is endearing. Family friendly hotel
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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agberolistc wrote a review Jan 25
Amsterdam, The Netherlands116 contributions37 helpful votes
+1
Thistle Express Luton - worst hotel experience I've ever had. Arrived after long flight at 2.30am and checked in. -2 degrees outside and got into room to find window left open and no heating on. Fixed radiator didn't work, instead, small convector heater left in room which I plugged in, thinking it should heat the room - it didn't. Got up to put my clothes back on and sleep fully dressed under duvet, the room simply did not heat up. The whole hotel is freezing, no radiators are on anywhere, nor is the electric front door open - think Thistle saving on their energy costs at customers expense. I didn't even stay for the free breakfast, I complained and ran at 8am - shockingly bad hotel - I feel for the staff having to work here as well as the customers.
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Date of stay: January 2023Trip type: Traveled on business
Room Tip: Book elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded 4 days ago
Dear Agberolistc, Thank you for your recent stay and for taking the the time to share your experience with us. I am deeply sorry that on this occasion we let you and ourselves down. Let me reassure you that we have no intention to save energy at the expense of our guest. I want to apologies if the radiator in your room was not working and this should have been dealt at the time of check out if not during your stay. Our front door are locked at night until the end of breakfast for your safety and not as an energy saving measure. I will be happy to discuss your experience further with you. You can contact me on mathieu.dengremont@thistle-express.com. I sincerely hope to hear from you soon. Mathieu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Summer J wrote a review Jan 9
5 contributions1 helpful vote
The hotel met my needs. The room was pleasant. Improvements -Outside my room and other parts of the hotel there was a strong smell of cigarettes which w was quite off putting -breakfast was basic but wasn't very fresh -walls were quite thin so could hear a lot of activity in the hotel Other than the above, as it is an express hotel it met my basic needs and i would stay again
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded 5 days ago
Dear 82summerj, Thank you for your recent stay. Whilst I am happy that the hotel met your needs, I am sorry that we could not fully met your expectations. Our hotel is a non smoking hotel. Anyone being caught smoking will be ask to leave the premises immediately. I will review as well our breakfast offer standards, as food should be kept freshly cooked throughout the breakfast service. I look forward to welcome you back Mathieu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Richard M wrote a review Jan 5
2 contributions
Extremely unhelpful reception staff. BE CAREFUL OF THEIR CAR PARK SCAM ! THEY WONT MENTION YOU NEED TO PAY FOR PARKING, AND YOU WILL RECEIVE A £60 / £100 PARKING CHARGE. When i tried to resolve this with the reception staff, having been rude to me on the phone, they did not even acknowledge receipt of my email. I explain I am in financial difficulty and were no able to pay the charge. Still no acknowledgement from them. I wont be using THISTLE HOTELS at all in the future due to their inconsiderate staff.
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Date of stay: December 2022
Value
Location
Service
Trip type: Traveled solo
Room Tip: Careful of their car parking SCAM
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded 5 days ago
Good morning, Thank you for using the Thistle express Luton. I am sorry that you got a parking using the car park facilities. Several signs have been installed in the car park starting from the entry gate mentioning car park had to pay on arrival. Further signs have been installed at the reception desk explaining that car had to be registered for and car park to be paid at the rate of £10 per night. This is as well explained on all online platform. We have no intention on scamming people and always aim to satisfy our guest. Kind regards Mathieu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Noreen wrote a review Dec 2022
Dublin, Ireland6 contributions2 helpful votes
Lovely and cosy on a very cold day heater’s are radiators which is really nice , beds so comfortable socket’s at bedside nice big room big tv , walkway to shopping center free tea coffee all day train station not far
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Date of stay: December 2022
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded 4 weeks ago
Dear Noreen, Thank you for your recent stay and for taking the time to share your experience with us. I am thrill to see that you had a nice time with us and hope to welcome you back soon. Mathieu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Polly Cole wrote a review Nov 2022
Sofia, Bulgaria1 contribution
Lovely comfortable bed, good enough room, small but adequate bathroom with both bath and shower, free soap n shower gell in dispensers. Fluffy towels, but very noisy radiator...ill be getting InTouch with them soon requesting a different room next time. Lovely staff, good breakfast.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded Nov 30, 2022
Dear Paulette, Thank you for your recent stay and for taking the time to share your experience with us. I am please to see that you enjoyed most of your stay with us but I would like to apologies for the noisy radiator. If you want to get in touch with me to let me know which room you stayed in, I would be able to look into that matter and ensure you have a perfect stay next time. You can contact me on mathieu.dengremont@thistle-express.com I look forward to her form you Mathieu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Waza28 wrote a review Nov 2022
Abu Dhabi, United Arab Emirates1171 contributions105 helpful votes
+1
We had an amazing and comfortable stay at Thistle Hotel during our visit to Luton in November. The room was spacious and cozy. Free tea and coffee is available in the room. Self service breakfast. Eggs, beans and sausages. Fresh croissants. Location is good. Just a few steps away from The Mall. Close to the train station and bus stop. Paid parking is available.
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Date of stay: November 2022Trip type: Traveled as a couple
Room Tip: Free tea and coffee in the dining area downstairs.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded Dec 12, 2022
Dear waza28, Thank you for our recent stay and for taking the time to share your experience with us. I am please to see that you enjoyed your time with us. I hope to welcome you back soon Mathieu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jabba wrote a review Nov 2022
Bournemouth, United Kingdom30 contributions21 helpful votes
Stayed here for one night. On our way to Luton Airport. The hotel and room was spotless. The staff were amazing. The breakfast which is included in the price was disappointing. They didn’t have a lot of things there because the delivery hadn’t arrived. The complementary tea and coffee is good, but I missed the kettle in the room, specially at 6am. While I appreciate and completely understand that the local authority has to provide emergency accommodation for families and some single people, I don’t appreciate seeing groups of people in reception in their pyjamas just sat there drinking tea at 11:30 in the morning like it’s some sort of social club. Their language was rotten and they just shouted. We arrived quite late at night and there was single men hanging around outside of the hotel. We got asked twice for money just walking to the hotel. Later on we saw the same men in reception at the hotel obviously guests. This completely let the hotel down because as once as you get inside and you get into your room and you talk to the staff, they are amazing and I would’ve given it five stars if not for the people hanging around the outside of the hotel, and in the reception area in their pyjamas, some of them didn’t even have any shoes on. I believe that the hotel management should ask these people to go back to their rooms or only come into the reception area to drink the complimentary tea and coffee if wearing daytime clothes.
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded Nov 29, 2022
Dear 972ginas, Thank you for your recent stay and for taking the time to share your experience with us. Whilst I am glade that you enjoyed the room and the service provided by our fantastic team, I am sorry to hear that couple of guest stopped your from fully enjoying your stay. Be reassured that I will look into this matter to avoid future occurrences. I sincerely hope to welcome you back soon Mathieu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mich123 wrote a review Nov 2022
16 contributions4 helpful votes
We stayed here for two nights and after some of the reviews I read we were pleasantly surprised. It’s right in the centre, close to the train station. The room was perfectly adequate, spotlessly clean and the shower was powerful and hot ( we were on the 8th floor) The staff were helpful and polite. Breakfast was fine and I’m a vegetarian and found plenty to eat. My only complaint would be it was a little noisy in the room from lift and other rooms.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded Nov 21, 2022
Dear MichWales, Thank you for your recent stay and for taking the time to share your experience with us. I am very pleased that you enjoyed your time with us, as well as the service we provide. I will review with our maintenance team if we can lower the noise from lift as well. I hope to welcome you back soon Mathieu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lucie P wrote a review Nov 2022
91 contributions12 helpful votes
This must have been our at least fourth time over the years when we have been coming for various family reasons to Luton. The hotel has kept its standard, it is very comfortable, provides you with free hot drinks at the reception 24/7 and has a very good breakfast buffet. I would especially like to thank the receptionist who was most helpful when we arrived quite exhausted after 20h drive and were too early for check-in. We will be back...
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Date of stay: October 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mathieu Dengremont, Owner at Thistle Express London Luton
Responded Nov 9, 2022
Dear Lucie, Thank you for your recent stay and for taking the time to share your experience with us. I am please to see you coming back over the years and enjoying your time with us. I look forward to welcome you back again Mathieu
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$54 - $79 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandBedfordshireLuton
NUMBER OF ROOMS
152
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THISTLE EXPRESS LONDON LUTON $47 ($̶5̶8̶) - Updated 2023 Prices & Hotel Reviews - England

Frequently Asked Questions about Thistle Express London Luton
Which popular attractions are close to Thistle Express London Luton?
Nearby attractions include The Bear Club (0.1 miles), Gravity Active Entertainment Luton (0.09 miles), and Luton War Memorial (0.1 miles).
What are some of the property amenities at Thistle Express London Luton?
Some of the more popular amenities offered include free wifi, breakfast buffet, and reduced mobility rooms.
What food & drink options are available at Thistle Express London Luton?
Guests can enjoy breakfast during their stay.
Is parking available at Thistle Express London Luton?
Yes, paid public parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to Thistle Express London Luton?
Conveniently located restaurants include Monna Lisa, La Trattoria, and Nakorn Thai Restaurant.
Is Thistle Express London Luton located near the city center?
Yes, it is 0.07 miles away from the center of Luton.
Are there any historical sites close to Thistle Express London Luton?
Many travelers enjoy visiting Wrest Park (8.9 miles), Shaw's Corner (7.1 miles), and St Albans South Signal Box (9.9 miles).
Is Thistle Express London Luton accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.