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Mercure Newbury Elcot Park Hotel

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Mercure Newbury Elcot Park Hotel
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670 Reviews from our TripAdvisor Community

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Showing 656: English reviews
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Nice relaxing hotel nice food good service with lots of room in the public areas to find a space. Bedrooms are very good will be back soon. Garden has lots of room to walk and relax if you want a break with a slow pace this is it.

Helpful?
Thank gary t
Sydney, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW

We recently held a function at this hotel for 40 guests. The food was excellent, the service was great and all the staff went out of their way to make sure our luncheon was perfect. My husband & I and 14 other guests stayed at the hotel overnight and all commented favourably on the rooms especially how comfortable the beds... More 

Helpful?
Thank jherbert163
Wales
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Amazing breakfast, scramble eggs on request. The rooms however are boiling hot, Windows only open slightly and our room had a fan in. I do think that a light weight duvet or sheet option should be avalible in rooms

Helpful?
1 Thank Nicki S
Manchester, United Kingdom
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Staying here for only one evening, I didn't get much of an opportunity to explore the hotel and it's surroundings, however, what I did encounter left me with a positive opinion of it. The hotel itself is away from any traffic and/or main roads, meaning a potentially quiet get-away. The hotel also offers plenty of free parking. The grounds of... More 

Helpful?
Thank Dale-icious
Devon England
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

I don't write many reviews on TA but never book a hotel without first reading their recent reviews. My wife and I have stayed at Elcot Park on several previous occasions but not, until now, under the Mercure brand. Having read some pretty bad recent reviews I was surprised to find the hotel much improved since our last stays. Our... More 

Helpful?
2 Thank Flyer
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for your review as this serves as encouragement to our staff. And its always a delight to read a good review, especially when a guests values the service and dedication of our hard work staff. Regards D Marc More 

Marlborough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I will start by saying the food was great, however it is let down significantly by the service. Staff lacked in communication skills and therefore came across as incompetent. They were unable to deliver basic items with confidence (coffee) suggesting a lack of training and were at times rude, even chastising a member of our party for a misunderstanding on... More 

Helpful?
2 Thank MrsWhite1981
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Thank you for taking the time to tell us about your stay at the Mercure Newbury Elcot Park Hotel, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very... More 

Surrey, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We were a group of 9 and booked the Mercure Newbury for the nights of Friday 12th and Saturday 13th August to celebrate our friends 50th Birthday. On arrival, one of the rooms was not ready. A few hours later the system still showing not available and the receptionist had to go over to the room (The Mews) and physically... More 

Helpful?
3 Thank Nicky M
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Thank you for taking the time to tell us about your stay at the Mercure Newbury Elcot Park Hotel, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very... More 

Oxford
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
1 of 5 stars Reviewed 1 week ago

The staff are rude and cannot be bothered. Never smiled or interacted with the guests. Breakfast is a shambles. No selection available, some items not even there. Having to eat breakfast off our laps!!!!! Lovely setting, pity about the staff. Rooms not serviced, damp towels put onto beds. What a pity

Helpful?
2 Thank WhiteHorse50
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Thank you for taking the time to tell us about your stay at the Mercure Newbury Elcot Park Hotel, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very... More 

Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Just stayed in this so called Country House Hotel. The setting is lovely, the building could be too, but... Where do I start? The hotel manager thinks he is more important than his guests, has zero customer facing skills, is condescending and lazy. Would rather argue with guests than fix things. The carpet in the main corridor is so dirty... More 

Helpful?
2 Thank Scrumpping
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest Please accept my sincere apologies for the shortcomings you have experienced. We strive to provide a superior service experience for every guest and your feedback is crucially important to us. I would like to confirm that we are taking the appropriate measures to address your concerns . On a positive note, I am delighted that the staff you... More 

Wembley, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Upon entering the hotel we immediately noticed the carpet which looks awful and badly needs replacing. We encountered check in delays as the room wasn't ready so we went into the conservatory for lunch and were told afternoon tea wasn't available as the kitchen had too much to prepare what with a pending wedding! We had waited nearly two hours... More 

Helpful?
Thank nateyJ80
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, All public areas has been recently refurbished keeping in theme with the Country Georgian approach. I do understand that the décor and carpets in our public areas may not be to all guests taste. All reservations for the dinning room must be pre-booked to ensure smooth running of all departments. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Impressive Country Mansion with modern extensions set in 16 landscaped acres. ... more   less 

Additional Information about Mercure Newbury Elcot Park Hotel

Address: Elcot, Newbury RG20 8NJ, England
Location: United Kingdom > England > Berkshire > Newbury
Price Range: $98 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Newbury Elcot Park Hotel 4*
Number of rooms: 73
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Also Known As:
Ramada Elcot Park
Ramada Newbury
Newbury Ramada
Mercure Newbury Elcot Park Hotel England
Hotel Style:
#4 Luxury Hotel in Newbury
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