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Mercure Newbury Elcot Park Hotel

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737 Reviews from our TripAdvisor Community

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Showing 718: English reviews
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Exeter, United Kingdom
Reviewed 2 days ago NEW

Very disappointed. Standard of room was below par. Standard of cleaning unacceptable. Standard of food below par. The room is clearly in need of refurbishment. Ivy is growing through one of the side windows and clearly has been for more than a month. The doors to the patio need replacing due to age and do not secure properly. The patio...

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Helpful?
Thank AlisonJ225
Ipswich, United Kingdom
Reviewed 6 days ago NEW

Review collected in partnership with Accorhotels.com
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Thank Roger P
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Hampshire, United Kingdom
Reviewed 1 week ago via mobile

Well located for Newbury and Hungerford but country location. Staff were welcoming and friendly. The room was large and comfortable but the furnishings looked a bit tired. Breakfast was buffet style with a good selection, a bit tepid but more than adequate. Reasonable prices and would use again.

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Helpful?
Thank weekteuchter
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

We very much appreciate your comments regarding your stay at Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Lincolnshire, United Kingdom
Reviewed 2 weeks ago

Great hotel, excellent staff (polite and willing to help with every little thing) and placed in the right place for visiting anywhere in the Newbury area. Finally every thing you wish for is available at this fantastic hotel.

Review collected in partnership with Accorhotels.com
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2Thank 894rikkiw
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Eindhoven, The Netherlands
Reviewed 2 weeks ago

I stayed in this hotel because the hotel where I usually stay in Newbury was fully booked. The hotel is quite far away from the city but on a beautiful location. Everything is a little bit old but that's also the charm of the hotel. The staff was friendly and the dinners I had in the restaurant very good.

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1Thank Koen B
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for your review. We do hope to welcome you once again to Mercure Newbury Elcot Park Hotel and experience the fantastic service and food.

Hereford, United Kingdom
Reviewed 3 weeks ago

I can't praise the staff at this hotel highly enough. Over the course of a week's conference, every member of staff I encountered was friendly, helpful, accommodating and incredibly customer focussed. They coped with multiple changes of timings, lost room cards, equipment failure (ours!) and printing emergencies with patience, good humour and a real willingness to help. The venue itself...

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1Thank CBB987
Deon M, General Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Rustington, United Kingdom
Reviewed 4 weeks ago

All the staff were extremely helpful and friendly, the food was delicious and there was a good choice on the menu. Also, the views from the hotel of the gardens and surrounding countryside were very picturesque with the frosty days

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Sue T
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Thank you for your wonderful review, I am delighted that you had a fabulous experience. Our team are dedicated to ensuring all our guests requirements are met and guarantee that you have an unforgettable experience. We very much look forward to welcoming you once again to Mercure Newbury Elcot Park Hotel

Reviewed January 22, 2017

We stayed one night for our Anniversary. In a privilege room. The room was lovely and clean and had a nice comfy bed. We had a meal in the brasserie which was quite busy and had booked a table in advance. Drinks were expensive £12.50 for a pint of beer and a glass of wine. The meal was delicious. Breakfast...

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1Thank bellesebub
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a response and we are rather delighted that you choose Mercure Newbury Elcot Park Hotel to spend your Anniversary night. We would love to welcome you once again.

Llanelli, United Kingdom
Reviewed January 20, 2017 via mobile

Thouroughly enjoyed our recent stay at the elcot. Out of town but out of the way too. What it lacked in more modern rooms it more than made up for it with a very comfy bed. It had far more character than any premier inn or travelodge could ever offer. I will most certainly be going back there. A very...

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Thank chloedale
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for taking the time and sharing your experience with us. It was certainly a privilege hosting you and your friends over the last few days and we certainly look forward in welcoming you back to Mercure Newbury Elcot Park Hotel.

Reviewed January 19, 2017

This is generally a nice hotel. I have stayed here on a few occasions on business most recently being this week for two nights. Work means I seldom get chance to use any hotel facilities, so main experience is room, breakfast and dinner. Rooms are as you'd hope, clean and an overall decent appearance, attention to detail slips when you...

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Helpful?
Thank Maccer66
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest Thank you for choosing to stay at Mercure Newbury Elcot Park Hotel, while you are away from home on business. I am rather disappointed to hear that you dinning experience was not pleasant, please accept my apologies. I have forwarded your comments onto respective heads of department and will make sure we learn from our mistakes.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Impressive Country Mansion with modern extensions set in 16 landscaped acres. The Brasserie Restaurant has been awarded an AA Rosette for Culinary Excellence. ... more   less 

Additional Information about Mercure Newbury Elcot Park Hotel

Address: Elcot, Newbury RG20 8NJ, England
Location: United Kingdom > England > Berkshire > Newbury
Price Range: $78 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Newbury Elcot Park Hotel 4*
Number of rooms: 73
Reservation Options:
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Also Known As:
Ramada Elcot Park
Ramada Newbury
Newbury Ramada
Mercure Newbury Elcot Park Hotel England
Hotel Style:
#4 Luxury Hotel in Newbury
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Newbury Elcot Park Hotel staff and other travelers.
2 questions
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Questions? Get answers from Mercure Newbury Elcot Park Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Until they make room three safe it should not be used”
 of 5 bubbles AlisonJ225, 2 days ago | Read review
“We stayed in the new part of hotel on ground floor.”
 of 5 bubbles bellesebub, Jan 22, 2017 | Read review
“Room 55 or 57”
 of 5 bubbles Raffal19, Jan 3, 2017 | Read review
“insist on the room number you will have at time of booking”
 of 5 bubbles 225ann225, Jan 1, 2017 | Read review
“Ask for the biggest bed!”
 of 5 bubbles Brieze66, Dec 18, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question