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Bay New Southlands Hotel

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421 Reviews from our TripAdvisor Community

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Showing 421: English reviews
keswick
Reviewed August 4, 2015

Just returned from a 3 night stay and were satisfied with this hotel. The standard room was OK but in need of an update.Food was good and served in pleasant surroundings. The staff did their job but we're a bit surly. Paid £5 per night for the carpark and was well worth it.The location of the hotel is ideal, a...

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1Thank keswickpete
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

Thank you for leaving us your feedback following your recent stay with us. I am pleased to say we are due to have some rooms refurbished towards the end of the year as part of an ongoing programme. The parking is definatley worth booking at this time of the year as although there is plenty of on street parking it...

melton mowbray
Reviewed August 3, 2015

We stayed here in June as a party of four on a Shearing`s self drive holiday. We were very impressed with the hotel, staff, food and entertainment. Pity someone couldn`t have organised the weather but it didn`t deter us. The staff were all very friendly and attentive and the food varied and hot, including the plates, which is essential in...

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Thank puds_10
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

Thankyou for taking the time to leave us your kind comments. I'm glad to see your enjoyed stay with us (apart from the weather), and we hope we will see you again soon.

Reviewed July 19, 2015 via mobile

My wife and I have just completed a weekend break at this hotel, the customer service is excellent, the food is good and the rooms are clean, what more can you ask for? I have seen reviews complaining about the food etc, but let's face it if you want 4 star accommodation and food then stay in a 4 star...

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2Thank Anthony B
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

Thank you for taking the time to leave us such a lovely review. It means a lot to myself and my team. I am glad to see you enjoyed your weekend with us and look forward to seeing you again in the future.

Solihull
Reviewed July 17, 2015

first time in Scarborough & Hotel & can I say we enjoyed BOTH the hotel was very good, clean & ALL the staff were excellent it is an old Hotel which has been updated by Shearing's & has been thoughtfully done & has lost none of its old world charm

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Thank Stewart1948
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

What lovely comments you have left for us following your break with us, thank you. I will be sure to pass these on to my team and look forward to hopefully seeing you again.

southg shields
Reviewed July 7, 2015

this hotel is just alright. went for a weekend fishing and the hotel was cheap enough and the staff were lovely. but the food left a lot to be desired. the rooms were clean but dated. it was full of old people

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2Thank davyboy9
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

Thank you for taking the time to post your comments. I am sorry to see some aspects of your stay were disappointing and have raised them with my team, but have also passed your comments on reagrding my staff. Thanks again

Reviewed June 30, 2015 via mobile

Have stayed at this Shearings hotel several times on 'self drive' basis. Always a good visit with half board and evening entertainment The food is very reasonable and the hotel is situated just over Valley bridge. Recommended for mature couples!!

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2Thank GillCap
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

It's great to see you`ve enjoyed another break with us here at the New Southlands and thanks for taking the time to post your kind review. We love seeing familiar faces and look forward to seeing you again soon.

Norwich, United Kingdom
Reviewed June 29, 2015

I would just like to thank you all for the excellent way I was treated for my stay on 5-8 of June. I am Coeliac so a gluten free menu is very necessary to me. You came up trumps. I was impressed by having my own menu for dinner each night giving me choices for each course. This was new,...

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1Thank meganne500
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

What lovely comments you have left for us, thankyou so much. It really does mean a lot to my team when their hard work is appreciated. We do try our best to ensure that any special requirements are dealt with to ensure our guests enjoy their stay with us. Thanks again and we hope to see you again soon.

Birmingham, United Kingdom
Reviewed June 22, 2015

Lovely hotel and fab location - ten minute stroll to town centre. Easy parking if you prebook and really nice hotel. We had an upgraded room which was huge and it was a free upgrade. Food really nice - good choice every meal and good quality. Entertainment on two of three nights was also good. Would definitely recommend and would...

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2Thank Catherine F
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

Thankyou so much for taking the time to leave us such lovely comments, they are really appreciated by myself and my team. We hope that if you return to Scarborough you will come and stay with us again.

norfolk
Reviewed June 13, 2015

Just back from 5 day holiday in this hotel,excellent stay,Food very good,excellent staff,Location good for shops and beach,Lots of things to do and walking with beautiful views.Our weather was wonderful.would always return.Have stayed at hotel about 10 years ago.Always enjoy Scarborough and Yorkshire,Although the rooms could do with an update we were quite happy with ours as the size was...

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2Thank tuckswood
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

We're so pleased to see you enjoyed your coach holiday here with us and thankyou for taking the time to leave such a lovely review. We've been really lucky with the weather recently and fingers crossed it will stay for the summer. Hopefully you won't leave it so long before you come back and see us again.

Leeds, United Kingdom
Reviewed June 8, 2015

We stayed here over the bank holiday weekend in May. The hotel is in a good location within a fair walking distance from Scarborough, but far enough out to be away from any noise. When we arrived we found the hotel to look a lot better than we had expected and the staff on the reception were friendly and helpful....

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Thank millbenson
ruth_janicki, General Manager at Bay New Southlands Hotel, responded to this review

I am glad to see you enjoyed your weekend break with us and thank you for taking the time to leave your feedback.

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Internet
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
Official Description (provided by the hotel)
The New Southlands Hotel is a handsome, intimate property perfectly situated on Scarborough’s South Cliff. From the hotel, the Esplanade, Italian Rose Gardens and South Bay are easily accessible. Scarborough itself retains much of the character of an elegant Victorian seaside town, with handsome architecture and walkways, as well as boasting more modern entertainments and attractions. Further inland, North Yorkshire is an oft overlooked gem of a County offering beautiful scenery and countless attractions both historic and modern. The hotel possesses all of the amenities and facilities you would expect from a Coast & Country venue. In addition, our staff will offer you a warm, friendly welcome, and ensure that your stay is as relaxing and memorable as possible. ... more   less 

Additional Information about Bay New Southlands Hotel

Address: 15 West Street, Scarborough YO11 2QW, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Price Range: $97 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bay New Southlands Hotel 3*
Number of rooms: 56
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Also Known As:
New Southlands Hotel
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Questions & Answers

Here's what travelers have asked, with answers from Bay New Southlands Hotel staff and other travelers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We have always stayed on the first floor which has wide corridors and very easy access to all rooms”
joanh259, 6 days ago | Read review
“219 is directly across from the lift”
MartinWBadHomburg, 1 week ago | Read review
“311 on the top floor was very quiet.”
antmoss44, 1 week ago | Read review
“Ask to avoid rooms at the front of hotel if you need an early night as these are over the bar and entertainment”
D186ZKchris, 1 week ago | Read review
“We liked our room this time as it was on the front, but all rooms have been nice.”
Joanie067, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question