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Cumberland Hotel

Certificate of Excellence
Hotel packages
Belmont Road, Scarborough YO11 2AA , England
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204 Reviews from our TripAdvisor Community

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Showing 204: English reviews
Wigan, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

very clean hotel room 121 was brilliant plenty room. food was also very good with a good choice. entertainment every night was also very good staff wer excellent especially our waiter Robert on table 60 would highly recommend this hotel

Helpful?
1 Thank Carol L
Kirkcaldy, United Kingdom
Level Contributor
98 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Better than anticipated. Having expected faded elegance was pleased to discover how well maintained this property is. No fancy extras but all you really need in good order. Very efficient at-seat breakfast service and very friendly, helpful staff. Caters predominantly for coach parties and senior citizens but perfectly good for all. Good friendly atmosphere with guests all very happy to... More 

Helpful?
1 Thank Glen M
Belfast, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

there was no internet or WiFi but good view and has wheel chair button on the lift and the staff are allays nice to talk to and ask about the ramps and the garden,ther is a nice pool there to. the food is good

Helpful?
Thank chris2pherdoherty007
VeronicaGorman, Guest Relations Manager at Cumberland Hotel, responded to this review

Pleased that the staff and food was good, WIFI is in public areas only. There is NO pool at this hotel. More 

bedfordshire
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Mr Greg Penzes ask to see him four times over six days at the main desk STAFF say he is never there Just to let him know my room was dirty No loo rolls, no milk, no tea, no way of contacting main desk as NO telephones in room had to walk three floor down and back over three days... More 

Helpful?
6 Thank TRUTHBedfordshire
Leisureplex, Customer Care Team at Cumberland Hotel, responded to this review

Dear TRUTHBedfordshire, I was sorry to hear that you were disappointed to find the manager absent from the hotel during your stay. I can confirm that Mr Penzes spends a lot of time in and around the hotel however he is often ‘behind the scenes’ in the office. I am confident that none of the reception staff would have said... More 

Stone, United Kingdom
Level Contributor
65 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 stars Reviewed June 18, 2016

Returned to this hotel in April 2016, again travelling with Alfa Travel. The hotel is situated in a very quiet street and is not far to walk to get marvellous views of Scarborough. The room was comfortable although not much space for storing suitcase. The food was good and staff excellent. The only downside now to travelling with Alfa is... More 

Helpful?
4 Thank ann C
Egremont, United Kingdom
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed June 12, 2016 via mobile

We have just had a wonderful time at the Cumberland hotel. The hotel is spotless. Staff are so helpful providing us with bus timetables and Alex even booked our tickets to see the Proclaimers. Joanna phoned for taxi's for us, altogether Reception was a nice place to visit. The food was freshly cooked and good quality. Phil was our waiter,... More 

Helpful?
3 Thank Valerie R
Peterborough, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 12, 2016

Hotel clean and comfortable, Nice bar and dance area, Most of the staff really helpful, First morning my breakfast was luke warm, and a friends sausage under cooked, next day my partners sausage not cooked, a lady on the other table twice had chipped or cracked crockery. We asked at reception if we could have breakfast slightly earlier due to... More 

Helpful?
1 Thank sandielou2015
GregPenzes, Manager at Cumberland Hotel, responded to this review

Dear Sandielou2015, First of all thank you for your comment. It is important to us to know where we did good as well as to know where we can improve. I want to believe that there is no particular reason why you had to wait in the restaurant unless the restaurant members were busy to serve the sitting before you.... More 

Sunbury, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 19, 2016

The first I noticed was how welcoming the staff were, the second thing was how clean and fresh the hotel was. The bedroom was clean and spacious, the bedding immaculate. The choice of food was exceptional and really large portions. Yes I am seriously thinking of arranging another group weekend at the Cumberland. The hotel is ideally situated for getting... More 

Helpful?
1 Thank soapqueenjean
Leeds, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 16, 2016 via mobile

Stayed for one night but will definitely return and recommend this hotel .when you arrive it looks a bit tired but when inside that all changes lovely rooms nice entertainment area and bar and the restaurant served up a gorgeous breakfast and to top it all of friendly and helpful staff so cheerful and pleasant will suit older couples but... More 

Helpful?
3 Thank moogums2
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 7, 2016

We needed a break at short notice and a local travel agent suggested this hotel 3 nights for £250 half board. there are coach holidays that use this hotel but there is the option to self drive which we did. Hotel is generally good, basic clean and well maintained. NO Wi Fi outside of public areas and 99% of guests... More 

Helpful?
4 Thank Scousemidwife
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Accessible rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Free Breakfast
Official Description (provided by the hotel)
Cumberland Hotel - Scarborough [3 Alpha Symbol & AA 3 Star]. Very well situated on the South Cliff a few minutes walk from the Spa complex, beach and town centre with excellent views of the town from the north facing rooms. This excellent hotel has recently been extensively refurbished. 86 bedrooms have central heating, private bath or shower and WC. All rooms have tea/coffee making facilities, hair dryer and TV. Entertainment is provided most evenings in the ballroom. There is an attractive restaurant and quiet lounge. Lift serves all floors (few stairs to some rooms). On street car parking using complimentary permit available at reception. ... more   less 

Additional Information about Cumberland Hotel

Address: Belmont Road, Scarborough YO11 2AA, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough
Price Range: $75 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cumberland Hotel 3*
Number of rooms: 86
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