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Hallmark Hotel Carlisle

Hotels.com$67*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Hallmark Hotel Carlisle
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993 Reviews from our TripAdvisor Community

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Showing 978: English reviews
Greater Manchester, United Kingdom
Reviewed June 27, 2015

My partner and I stayed at the Hallmark on Thursday evening 25th June, - Rachel booked us in and we requested local eating places, Rachel said the Hotel Restaurant was obviously the best but her local knowledge helped us to choose a local Italian Restaurant which the food was excellent. The room although a little dated was large and comfortable....

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Helpful?
4Thank David A
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your lovely review and comments about Rachel. I am delighted that she looked after you throughout your stay and she will be thrilled by these comments as am I. We very much look forward to seeing you again in the near future. Best wishes Claire Flint General Manager

London, United Kingdom
Reviewed June 25, 2015

Booked 2 room 3 weeks in advance, told on arrival that they had overbooked and didn't have space for us. The hotel had made no effort to find us alternative accommodation before we arrived, or to contact us when they realised they had a problem, presumably hoping we just wouldn't turn up. When an airline does this you get compensation...

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Helpful?
2Thank John M
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review and my sincere apologies for the inconveniences caused to you. This is not a regular occurrence for us but due to a situation beyond our control, on this particular night we had no option but to find you alternative accommodation. The Reservations Manager had indeed left for the evening and the receptionist on duty was...

Edinburgh, United Kingdom
Reviewed June 21, 2015 via mobile

Spent three nights here for work hotel next door to railway station. Had double room on third floor room was fine big tv teacoffee biscuits little bit old style. Bathroom was tired toilet seat lose taps dripping all the time. Thought the noise coming from outside was quite loud at times probably due to being in heart of town police...

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Helpful?
2Thank Qusy
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review and my apologies if you have found a couple of things disappointing. I do hope that if you mentioned your toilet seat and tap that this was rectified immediately by the maintenance team. Sometimes only when things are mentioned to us can they be dealt with. Your food comment shocks me this is not something...

North Lanarkshire, United Kingdom
Reviewed June 19, 2015

Loved this hotel till tonight, tried to book using a buy a gift voucher printed with the Hallmark name on it for one night and pay cash for another but was refused. They only had a few rooms left and would only release them to full cash paying guests! my voucher was paid in cash I complained but manager stood...

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Helpful?
5Thank katymac1027
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review my sincere apologies that this has occurred. Declining the booking is nothing to do with Customer Loyalty, like any voucher that is bought for a hotel, train, experience day and such like, they are subject to availability and dates. On the dates that you requested we did not have the availability for any vouchers as...

Whitehaven, United Kingdom
Reviewed June 17, 2015 via mobile

We held our wedding here on 10th June. Everthing was arranged with Claire the wedding planner. We were passed onto Angus the day before the wedding as he was taking charge on the day. Angus was fantastic and the few problems we had were sorted out. When we arrived on the day we got into our room early and we're...

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Helpful?
Thank russell-vaughan
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your fantastic review I am thrilled that your enjoyed your wedding with us and so will Angus and the rest of the team be, with the feedback. We look forward to seeing you again hopefully soon if not anniversary stay next year maybe! Take care and my very best wishes. Claire Flint General Manager

Manchester, United Kingdom
Reviewed June 16, 2015

room was nice and clean with large fluffy towels, the room was a bit small and the window pain was loose, wifi was not very good, hotel was close to all the bars and train station, they need to put up better car park directions we had to guess most of it, breakfast was ok but nothing special

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Thank JOANNE N
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review and I am sorry that you have been disappointed by certain aspects of your stay. Car parking is signed all the way round from the hotel entrance and also directions are on our correspondence, it is a bit confusing having to go through the train station but unfortunately there is no other access point. Your...

northumberland
Reviewed June 15, 2015 via mobile

Stayed here with my wife in June 2015 for a birthday stay. Friendly staff, double room a little on the small size, but clean overall. Double bed pushed against a wall so difficulties for one person getting in and out of bed. Only issue would be the absolutely tiny bathroom in room 316. Just as well you don't spend a...

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Helpful?
Thank blameitontheboogie1
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review and I am glad that you enjoyed your stay overall. I am sorry that the bathroom was not as expected, due to the age and nature of the building, the bathrooms and rooms do vary in shape and size. Next time you are visiting let us know directly and we will ensure that you are...

cumbria
Reviewed June 13, 2015

ad a reservation today in the name of Mrs Zoe Raynor. Checked into room 217. I have an incurable chronic condition called postural orthostatic tachycardia syndrome as well as chronic fatigue syndrome. On entering the room the heating was on and the sash window was wedged open to a few inches. Intense heat increases my symptoms. I asked for a...

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Thank zoeCumbria
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for you review you have sent us an e mail directly which will be responded to, I am only sorry that you have not given is the opportunity to do so before posting your review. Yours Sincerely Claire Flint General Manager

Preston, United Kingdom
Reviewed June 11, 2015 via mobile

We attended the Hallmark Hotel in Carlisle on the 6th of June for a wedding reception and I have to say never felt so welcomed in my life . The staff were extremely polite and friendly the food was fantastic and well presented overall a fantastic night

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Helpful?
Thank Ben R
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your wonderful review and I am delighted that you enjoyed your stay and most of all that you enjoyed the Wedding. We would be delighted to welcome you back in the near future, let us know when you plant to visit and we will ensure that you are looked after once again. My very best wishes Claire...

Lincolnshire, England
Reviewed June 10, 2015

We were part of a large coach party and we're very well accommodated. We had a very large room and was very clean, including the bathroom. We only stopped for an overnight but had a very nice evening meal and was given a packed lunch for our onward journey. Would have no problem in staying there again if the need...

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Helpful?
Thank Brownie101
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your review and I am delighted that you and your party enjoyed your stay with us. We would be delighted to welcome you all back sometime in the future should you visit Carlisle again. Thanks again and my very best wishes Claire Flint General Manager

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Hallmark Hotel Carlisle is an elegant Victorian building dating from 1859. With a prime city centre location fronting Carlisle's historic Court Square and next door to the railway station, the Hallmark Hotel Carlisle is truly one of the most convenient hotels in the city. Business and leisure guests will benefit from free WiFi, excellent customer service and delicious food. ... more   less 

Additional Information about Hallmark Hotel Carlisle

Address: Court Square, Carlisle CA1 1QY, England
Location: United Kingdom > England > Cumbria > Carlisle
Price Range: $79 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Carlisle 4*
Number of rooms: 70
Reservation Options:
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Hotel Style:
#4 Luxury Hotel in Carlisle
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Questions & Answers

Here's what travelers have asked, with answers from Hallmark Hotel Carlisle staff and other travelers.
1 question
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Preston, United Kingdom
over a year ago

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Questions? Get answers from Hallmark Hotel Carlisle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask to see the room before you agree to stay.”
197montrose, 3 days ago | Read review
“Avoid like the plague”
romnic, 1 week ago | Read review
“Do not make a booking at this hotel.”
Maureen10352, 4 weeks ago | Read review
“Upgrade to a suite it's worth it”
christina19672013, Feb 6, 2017 | Read review
“Don't stay here”
dawn123vallily, Jan 31, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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$67* /night
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Prices are for 1 room, 2 adults
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