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Brook Marston Farm Hotel

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Brook Marston Farm Hotel
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387 Reviews from our TripAdvisor Community

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Showing 387: English reviews
Hull
Level Contributor
160 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 stars Reviewed yesterday NEW

We stayed here as part of a parking package, APH Birmingham. We arrived fairly late as our plane home had been delayed slightly. The lady on reception hadn't got any details of our booking but then managed to find us on the computer! As soon as I opened the door to our room my heart sank. There was a real... More 

Helpful?
Thank Andrea062
Poulton Le Fylde, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Firstly when we arrived we were not shown as being expected, then our room was not ready!! Choice of meal in the main reception was poor, the bed was awful with springs poking through which meant our restful night prior to our long haul flight abroad was ruined with us being awake most of it in pain! Bathroom was fine,... More 

Helpful?
Thank HMC645

Travelers are raving about these Sutton Coldfield hotels

Exeter, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 5 days ago NEW

This is probably the worst hotel I have ever stayd at for the following reasons. 1) No location in SAT NAV and no signage from the main road, poor signage on the side road. 2) On arrival we found there was a wedding known. We should have been told this and we would have booked somewhere else. 3) The room... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank golfer180
Barry, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

My wife and I attended a family wedding recently and the wedding was superb thanks to all the hard work and planning put in by the people who's wedding it was however the Hotel it self is falling apart the rooms are musty the furniture was dirty the service was none existent apart from one member of staff who's name... More 

Helpful?
Thank res-ltd
Towcester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago via mobile

First and last time staying here! Poor staff, very noisy, run down, unprofessional, unhelpful, bad smells in corridors and rooms, small cramped room, couldn't wait to leave so can't comment on breakfast.

Helpful?
Thank Jeremy H
Tamworth, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We had afternoon tea as a gift, what a disappointment. We were seated in an empty dining which smelt damp and musty. My husbands tea cup was filthy. Sandwiches came on a slate slab not very well presented, maybe if they had cut of the crusts it would have made a bit of a difference. Chunks on tomato on sandwiches... More 

Helpful?
1 Thank Mac22Tamworth
Barry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The wedding itself was fabulous but that was down to the organisation and decor of the wedding party itself.For the hotel well where do I start.On arrival our rooms hadn't been touched there were towels on the floor and bottles bed not made and the room smelt musty.The prices for alcoholic drinks were too expensive.No staff around and the furniture... More 

Helpful?
1 Thank promise742
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

we recently stayed here for a family wedding. The Staff were delightful.They made us feel very welcome and although they were working very long hours, they always found time for their guests needs. I cannot praise the members of staff highly enough. It is a lovely, quiet location. Our room was clean and spacious with soft towels and crisp white... More 

Helpful?
1 Thank Wendy A
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Dear Wendy I am delighted to read that you had such an enjoyable stay whilst attending a family wedding. I would like to thank you for taking a moment to write such a wonderful review about your time with us and your kind comments will be a great boost to all the staff who looked after you so well on... More 

Birmingham, United Kingdom
Level Contributor
4 reviews
3 of 5 stars Reviewed 3 weeks ago

We booked here to use a voucher we were given as a present. At booking I stressed that we were vegetarians who did not eat fish. On arrival were shown to the dining room where two other couples were also having tea. As we were all seated close together everyone conversed in whispers, not ideal. We were brought a pot... More 

Helpful?
Thank Pam M
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Dear Pam M Thank you for your comments today and I can only apologise for the issues you have brought to my attention today . It is extremely important that all dietary requirements and requests are met and I will be discussing your feedback with both the General Manager and Chef to ensure any incidences of this nature to not... More 

1 review
1 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel on and off now for a few years. Yes the hotel is falling apart, doors and windows in the restaurant are in a horrible state but there was always a charm to it because of the hard working, friendly and welcoming staff. However that has gone, I was told the Italian receptionist was on... More 

Helpful?
Thank BizMan78
DUmmat, Director at Brook Marston Farm Hotel, responded to this review

Dear BizMan78 The Brook Marston Farm Hotel is part of a small independently run group of hotels and I am very sorry to read that on this occasion the Hotel and our service levels did match the friendly hospitality you had experienced previously. Whilst there is always some natural movement of staff ,I do appreciate your comments and if you... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
This 17th-century farmhouse is in quiet countryside on the Birmingham, close to the M42. It has free parking, a tennis court, a restaurant and a bar. The Brook Marston Farm Hotel is less than 2 miles from the Belfry Golf Resort and 10 miles from Birmingham International Airport and the NEC (National Exhibition Centre). It was once owned by Sir Robert Peel, former Prime Minister and founder of the police force. Hotel Rooms: 37. ... more   less 

Additional Information about Brook Marston Farm Hotel

Address: Dog Lane | Bodymoor Heath, Sutton Coldfield B76 9JD, England
Location: United Kingdom > England > West Midlands > Sutton Coldfield
Price Range: $95 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Brook Marston Farm Hotel 4*
Number of rooms: 37
Reservation Options:
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Also Known As:
Marston Farm Sutton Coldfield
Hotel Style:
#5 Luxury Hotel in Sutton Coldfield
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