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New Hall Hotel & Spa

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New Hall Hotel & Spa
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1,113 Reviews from our TripAdvisor Community

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Showing 1,104: English reviews
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Reviewed yesterday NEWvia mobile

First night stay in a superior room , lovely big room and building and grounds , will visit again , I stayed two nights after at the belfry but this was much more relaxed 😎, only real moan £8.50 large glass of wine 🙈😳 not great but overall quality place in Sutton Coldfield worth s visit

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Thank richard w
Birmingham, United Kingdom
HOTEL’S FAVORITE REVIEW
Reviewed January 3, 2017 via mobile

Visited here for my partners birthday treat, and so glad We did, The hotel is a gorgeous old building surrounded by a moat, very picturesque, the staff were polite, and extremely helpful . Our room was beautiful with complimentary toiletries , water , tea coffee biscuits a sewing kit a trouser press iron and ironing board, bathrobes and slippers ,...

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1Thank anita t
About Hotel's Favorite Review
ManagerNEW, General Manager at New Hall Hotel & Spa, responded to this review

Dear Guest Thank you for your lovely words, we are delighted that you8 enjoyed your stay with us. I will pass on your review to the team and I am sure that they will be as pleased as I am that you were so well looked after. Best wishes Gareth Davies General Manager

London, United Kingdom
Reviewed yesterday NEW

On the plus side our bathroom was lovely and the Wifi was first class. Our bedroom was run down. It hadn't been decorated for years, there were coffee stains on the walls which had never been cleaned off and the carpet was very worn. The carpeting in some of the public areas going to the Great Chamber is a disgrace....

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Thank Dixcart
London, United Kingdom
Reviewed 2 days ago NEW

Very clean room but was a long walk, up a short flight of stairs. Old Country House with lots of character but lots of renovations going on but do not interfere with your stay. We had a twin room and beds were about 2ft 6ins each but very comfortable, Lovely fluffy pure white towels and nice toiletries in bathroom.

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Thank PrincesMargaret
Birmingham, United Kingdom
Reviewed 2 days ago NEW

Just got home from a night's stay at this amazing hotel - I didn't want to leave! From the moment my cousin and I stepped into the wonderfully relaxed foyer where Gemma greeted us with a friendly smile and explained where everything was (no big corporate barrier style counter, just lovely little antique desks with such approachable staff), we knew...

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1Thank JanH-T
Northampton, United Kingdom
Reviewed 3 days ago NEW

Selected because the property is part of the hand picked group. Initially disappointed by a couple of issues at reception due to refurbishment. However, both problems were dealt with very well and after a shaky start the rest of the stay was lovely. The restaurant was in the oldest part of the building and the service was excellent. The staff...

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1Thank Frances B
Dundee, United Kingdom
Reviewed 4 days ago NEW

This place looks wonderful as you arrive and indeed has some lovely quaint corners and delightful grounds. Wow I said. Then reception messed up check in including the allocation to me of an already allocated room. It's funny how that bad impression then hangs around like a bad smell. Worth a visit because it could be excellent.

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1Thank john582015
ManagerNEW, General Manager at New Hall Hotel & Spa, responded to this review

Dear Guest Thank you for your review. I am very sorry indeed that your stay was impacted by the oversight that occurred on check in to the property. Please accept my apologies for this. We are looking into how a situation such as this could have occurred and will make any required changes to our procedures to insure that this...

Birmingham, United Kingdom
Reviewed 1 week ago via mobile

Totally impressed with this venue, it delivered on every level. Excellent customer service by all the staff, great facilities, rooms and food. The spa is a nice facility, excellent massage and very clean. It's a shame there is not more space for more loungers but that's a minor point. All the staff are excellent. We enjoyed our stay very much...

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Thank Mark W
ManagerNEW, General Manager at New Hall Hotel & Spa, responded to this review

Dear Guest It is wonderful to read that your stay with us was such a pleasant and enjoyable experience. Thank you for all of the kind words and for taking the time to review your stay. The team at New Hall hope that we will be able to welcome you back to the hotel again in the near future. Best...

Birmingham, United Kingdom
Reviewed 2 weeks ago

I was bought an afternoon tea for 2 as a birthday gift. We had a wonderful time with excellent food and service. We were greated by the restaurant manager taken to our table and introduced to our waitress who offered us tea straight away, much appreciated. There were many different teas to choose and if we chose one and didn't...

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Thank trifle46
ManagerNEW, General Manager at New Hall Hotel & Spa, responded to this review

Dear Guest Thank you so much for the review. It is delightful to read that your visit to New Hall was so pleasurable. The team and I hope that we are able to welcome you back and thank you for the recommendation, it means a lot. Best wishes Gareth Davies General Manager

A TripAdvisor Member
Level Contributor
8 reviews
4 hotel reviews
2 helpful votes
Reviewed 2 weeks ago via mobile

Stayed here for a one night spa break, which included dinner, bed and breakfast, lunch and 30 minute treatment. The package was excellent value. The evening meal was really tasty. The treatment relaxing and the staff extremely welcoming and helpful. We will be coming back again

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Thank A TripAdvisor Member
ManagerNEW, General Manager at New Hall Hotel & Spa, responded to this review

Dear Guest It is really pleasing to read that your visit to New Hall was such an enjoyable one. Thank you for the review and the kind comments. Best wishes Gareth Davies General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Self-Serve Laundry
  • Babysitting
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Lying within 26 acres of mature, elegant grounds this 60 bedroom historic country house hotel is widely reputed to be the oldest inhabited, moated manor house in England. Sympathetic renovation has provided up-to-the-minute facilities whilst retaining most of its medieval charm and character. Public areas with their fine panelling and mullioned stained-glass windows create a unique historical ambiance; the magnificent Great Chamber is particularly impressive indeed. ... more   less 

Additional Information about New Hall Hotel & Spa

Address: Walmley Road, Sutton Coldfield B76 1PH, England
Location: United Kingdom > England > West Midlands > Sutton Coldfield
Price Range: $125 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New Hall Hotel & Spa 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
New Hall Hotel And Spa
Hotel New Hall
New Hall Hotel Sutton Coldfield
New Hall Sutton Coldfield
Hotel Style:
#1 Spa Hotel in Sutton Coldfield
#2 Luxury Hotel in Sutton Coldfield
#2 Family Hotel in Sutton Coldfield
#2 Romantic Hotel in Sutton Coldfield
#3 Business Hotel in Sutton Coldfield
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Questions & Answers

Here's what travelers have asked, with answers from New Hall Hotel & Spa staff and other travelers.
10 questions
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Questions? Get answers from New Hall Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“rooms below no 50 were being upgraded, so op for lower no for more up-to-date room.”
 of 5 bubbles PrincesMargaret, 2 days ago | Read review
“Oldest part”
 of 5 bubbles 483francesb, 3 days ago | Read review
“If soon to the end of February 2017, ask where you are in relation to the current major refurbishment.”
 of 5 bubbles john582015, 4 days ago | Read review
“We had a classic room but no bath. Butt the room was great so no problems.”
 of 5 bubbles JulesH904, 5 weeks ago | Read review
“Standard rooms were fine but in new build. You need to upgrade if you wish to be in the original building.”
 of 5 bubbles 336millymollymandy, Jan 18, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question