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The Bannatyne Hotel and Spa - Darlington

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The Bannatyne Hotel and Spa - Darlington
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833 Reviews from our TripAdvisor Community

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Showing 830: English reviews
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Newcastle, United Kingdom
Reviewed yesterday NEW

I don't write many reviews however I really wanted to highlight this place as it is by far the best customer service I have received. We visited as part of a girls weekend spa break deal, which in itself was great value including spa treatments, afternoon tea, evening meal and drinks. The hotel itself is quite tired and in need...

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Helpful?
Thank Maeve123456
Middlesbrough, United Kingdom
Reviewed 1 week ago via mobile

Stopped here for one night and then onto the spa the following day. From entering reception on our arrival to leaving the hotel the following day all the staff throughout the hotel were friendly and polite. The room was large with a four poster bed large screen tv and basket of fruit. Roll top bath and walk in shower in...

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Helpful?
Thank Widda66
ManagementResponse02, General Manager at The Bannatyne Hotel and Spa - Darlington, responded to this review

Dear Widda66 I was delighted to read your review and to learn that you had such an enjoyable stay with us. We pride ourselves on delivering excellent service and high standards of cleanliness and I am thrilled that this was your experience. Thank you for taking the time to share this feedback and we hope to see you again very...

Newcastle upon Tyne, United Kingdom
Reviewed 1 week ago via mobile

I have mixed impressions from our stay here over the weekend before valentines. We originally booked this because we liked the quaint, a la carte restaurant, so we thought it ideal for Valentines. However, two weeks before we received an email stating we would be in the function suite, with a more limited set menu. We gave it the benefit...

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Helpful?
Thank AshKate139
ManagementResponse02, General Manager at The Bannatyne Hotel and Spa - Darlington, responded to this review

Dear Ashkate139 Thank you for choosing to spend Valentine's with us, but I am sorry that your stay did not meet your expectations. We wrote a bespoke and excellent menu especially for the Valentine's celebrations so I am surprised you found this limiting and to enhance our guests experience we offer the Wilbur Suite with chair covers, flower petals and...

Tadworth, United Kingdom
Reviewed 1 week ago

Stayed for a two day weekend break and booked double executive room which was really spacious! We dined in both nights and the food was excellent. IT was a very pleasant stay and the staff were very friendly and helpful. It was our second visit and we would not hesitate to stay here again if we come back to Darlington.

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Helpful?
Thank Janet R
ManagementResponse02, General Manager at The Bannatyne Hotel and Spa - Darlington, responded to this review

Dear Janet R Thank you for taking the time to share your feedback following your return stay with us. I am delighted that you enjoyed your spacious room, excellent food and friendly staff. We look forward to seeing you again soon were we hope to earn a 5* review. Thank you again for your time. Kind regards Lucy Readshaw General...

Reviewed 2 weeks ago via mobile

My sister and I had a treat at the bannantynes spa. Micheala and Sophie made us very welcome and we enjoyed a lovely back massage , facial and scalp massage. We felt so relaxed and pampered after our spa day.

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Helpful?
1Thank Lynnd007
ManagementResponse02, General Manager at The Bannatyne Hotel and Spa - Darlington, responded to this review

Dear Lynnd007 Thank you for sharing your lovely feedback following your Spa Day. I am delighted that you both enjoyed all aspects of your day and felt relaxed and pampered. I look forward to sharing your feedback with the spa team and we hope to see you again soon. Kind regards Lucy Readshaw General Manager

Chester, United Kingdom
Reviewed 2 weeks ago

Stayed at this hotel again in January, another great stay. Room comfortable as per our previous stays. We have always been impressed by this hotel and its staff . Staff are very friendly and nothing is too much trouble, excellent breakfast with plenty of choice, full English breakfast freshly cooked. Will definitely return.

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1Thank jo m
ManagementResponse02, General Manager at The Bannatyne Hotel and Spa - Darlington, responded to this review

Dear jo m Thank you for taking the time to share your feedback following your recent stay with us. I am thrilled that as a returning guest, you consistently enjoy high levels of service, hearty food and comfortable bedrooms. Thank you again for your time and we look forward to seeing you again soon. Kind regards Lucy Readshaw General Manager

Reviewed 3 weeks ago via mobile

Absolutely lovely stay at this hotel. Friendly helpful welcoming staff. Spotless rooms and gorgeous food. Can't fault the hotel at all. Fabulous treatment at the spa but it is very much part of the gym/health club which is around a 5 min drive away rather than the hotel.

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Helpful?
Thank laoc7
ManagementResponse02, General Manager at The Bannatyne Hotel and Spa - Darlington, responded to this review

Dear laoc7 Thank you so much for your lovely feedback following your recent stay with us. I am delighted with your review as you summarise perfectly everything we offer...a lovely hotel, friendly staff, spotless rooms and gorgeous food. Thank you for taking the time to share your feedback and we look forward to seeing you again soon. Kind regards Lucy...

Reviewed 3 weeks ago via mobile

I booked the 'Heavenly Bliss' spa break for me and my fiancé for his birthday which included full use of spa facilities, a treatment each, bed and breakfast and a 2 course meal. We couldn't recommend this enough! I had phoned up the hotel prior to going, asking if there was any birthday add ons that I could request for...

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Helpful?
Thank Beth N
ManagementResponse02, General Manager at The Bannatyne Hotel and Spa - Darlington, responded to this review

Dear Beth N Thank you for choosing Bannatyne Hotel, Darlington for your recent Spa Break. I am delighted that you enjoyed all aspects of your stay, including fantastic treatments, amazing food and friendly staff. We want to make all guest's stays as special as they can be and if we know it is a special occasion we will do all...

Rochdale , England
Reviewed 4 weeks ago via mobile

Great value at this hotel, got a lovely little suite with breakfast for £100. There are a few little things that need touching up in the room but overall it was nice. The breakfast wasn't great to be honest with very fatty bacon and scrambled eggs that resembled porridge. All pretty tasteless and cold. I'm still giving it a 4...

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Helpful?
Thank auntys05
ManagementResponse02, General Manager at The Bannatyne Hotel and Spa - Darlington, responded to this review

Dear auntys05 Thank you for choosing Bannatyne Hotel, Darlington for your recent stay and for taking the time to share your feedback. I am so pleased that you enjoyed so many aspects of your stay and found the staff to be friendly and helpful. I am sorry that you did not enjoy your breakfast experience. We like to offer table...

Wolverhampton, United Kingdom
Reviewed 5 weeks ago

normally.......when people complain about hot water...it is the lack of.... bloomin eck, the water was so hot...you could brew up with it! That aside, all pretty average stuff, room was on the small side, bed was on the small side..... and the bathroom shower screen was on the small side,...hence dearest ladies of housekeeping is why my bathroom was flooded....

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1Thank Back9Bailey
ManagementResponse02, General Manager at The Bannatyne Hotel and Spa - Darlington, responded to this review

Dear Back9Bailey I am sorry that you did not enjoy all aspects of your stay. I would like to offer my assurance that we have samples of our water temperatures taken every month to ensure the optimum temperature is offered, but I am sorry that this was not your experience, I will raise this with my maintenance team. Thank you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Business Center with Internet Access
Official Description (provided by the hotel)
Experience a unique blend of luxury accommodation, great service and fine dining with Bannatyne Hotel Darlington. Perfect for business and leisure. Each of our well appointed rooms have FREE wireless internet access and Maxine's Bar & Restaurant makes the perfect venue for meeting friends for coffee, drinks and fine food. Also whether hosting a business meeting or an exhibition, or even getting married, Bannatyne Hotel Darlington is the ideal venue to make your event a success. ... more   less 

Additional Information about The Bannatyne Hotel and Spa - Darlington

Address: Southend Avenue, Darlington DL3 7HZ, England
Location: United Kingdom > England > County Durham > Darlington
Price Range: $86 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Bannatyne Hotel and Spa - Darlington 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Darlington Bannatyne Hotel
Hotel Style:
#3 Business Hotel in Darlington
#3 Family Hotel in Darlington
#4 Romantic Hotel in Darlington
#4 Luxury Hotel in Darlington
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Questions & Answers

Here's what travelers have asked, with answers from The Bannatyne Hotel and Spa - Darlington staff and other travelers.
2 questions
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Questions? Get answers from The Bannatyne Hotel and Spa - Darlington staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“garden view”
 of 5 bubbles Maeve123456, yesterday | Read review
“Would recommend the double executive rooms - lots of space”
 of 5 bubbles 445janetr, 1 week ago | Read review
“Rooms overlooking the gardens are the quietest,”
 of 5 bubbles davedonk, Dec 2, 2016 | Read review
“For a central hotel was quiet - did not hear the traffic at all. Good nights sleep.”
 of 5 bubbles craigd265, Oct 18, 2016 | Read review
“Get married and opt for the bridal suite”
 of 5 bubbles 560darrenc, Oct 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question