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Hotel du Vin Poole

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#4 of 14 Hotels in Poole
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Hotel du Vin Poole
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1,018 Reviews from our TripAdvisor Community

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Showing 1,009: English reviews
London
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 days ago NEW

Very happy with our choice on arrival - cute location, good parking space (cost £10), lovely building, impressive entry hall and warm welcome at reception. Here to celebrate our Wedding Anniversary and coincidentally take advantage of the Sunday night stay offer. Also took advantage of the room upgrade to Superior and very satisfied as it was spacious, comfortable and well... More 

Helpful?
Thank SJC900
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear SJC900, thank you very much for your constructive feedback which I have forwarded to all relevant departments. I have also passed your comments on to HdV Brighton so that you have a better experience over there. Kind regards Christian HdV Poole More 

Brighton and Hove, United Kingdom
1 review
Reviewed 3 days ago NEW

Hotel was clean and well presented. The staff from reception through to housekeeping were helpful friendly and welcoming. The menu was well presented and explained. Our room was clean and extremely comfortable.

Review collected in partnership with this hotel

Helpful?
Thank H8171BMangela
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear H8171BMangela, thank you for your time telling us about your stay here in Poole. We are looking forward to welcoming you again soon. Kind regards Christian HdV Poole More 

Clearwater, Florida
Level Contributor
122 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 3 days ago NEW via mobile

The electric shaver outlet was not working we asked them to fix it they did not fix it. My husband could not use his eletric shaver. The room looked nothing like the picture in the internet. For breakfast we were served 1/2 bottle of minature jam. The manager said this should never happen Everyone get a fresh jar of jam... More 

Helpful?
Thank hfbt58
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear hfbt58, thank you for your feedback and please get in touch with me directly (christian.struckl@hotelduvin.com) to make your nest booking and stay more enjoyable. Kind regards Christian HdV Poole More 

Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 days ago NEW via mobile

Lovely room albeit up a staircase, then down another. Complicated layout as the hotel is spread over a few buildings. Room exceptional but we did upgrade. Dinner was a disaster. Carpaccio was plain without the usual olive oil and Parmesan. House pate excellent but strangely left on the table with gherkins for you to help yourself. Odd as a bowl... More 

Helpful?
Thank Debra P
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Debra P, thank you for your feedback and accept my apologies if the dinner was not as enjoyable as expected. The starter dishes are prepared and served as per company guidelines, but the Chateaubriand should be cooked as requested. I forwarded your comments to the Kitchen team. Best regards Christian HdV Poole More 

Shoreham-by-Sea, United Kingdom
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 days ago NEW

Every year a group of us meet up for a get together, and this year the Hotel du Vin in Poole was picked, mainly due to a super Sunday night offer, but also because the organiser has been to other hotels in the group. We were lucky and managed to get a place in the car park - there are... More 

Helpful?
Thank Iant2000
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Iant2000, thank you for your feedback and I am very pleased that you enjoyed your time here with us in Poole. Kind regards Christian HdV Poole More 

London
1 review
Reviewed 1 week ago NEW

Excellent stay. Super room. Good value. Good service. Pleasant friendly staff. Fantastic breakfast. Well done. Only issue is parking away from hotel. Complete contrast to poor everything and massively over priced stay in Cambridge

Review collected in partnership with this hotel

Helpful?
Thank enford2016
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear enford2016, thank you for your great feedback and 5* star review. We are looking forward tp welcoming you again soon. Best regards Christian HdV Poole More 

Poole, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 week ago

We have been to Hotel du Vin a few times as we live locally and have to say in the last few months standards very much seem to be slipping. We came for Afternoon tea, which was not very good, scones not cooked, also came out in dribs and drabs - The only nice part was a good hot cup... More 

Helpful?
Thank Twinkle256
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear Twinkle256 Thank you for your feedback and we have recently introduced this menu in all our hotels. It does say on the menu that dishes come out separately, almost like a three course meal starting with savoury, followed by scones and finished with sweet items - please see link (https://www.hotelduvin.com/media/1835406/afternoon-tea-menu.pdf) Apologies if this was not communicated to you or... More 

Kingston-upon-Hull, United Kingdom
Level Contributor
7 reviews
Reviewed 1 week ago

Just returned following a 2 night visit to Poole , Dorset , we stayed and ate at the Hotel du Vin ...The Hotel is wonderful ... Great location , Perfect Quirky lay out , well maintained , Food was amazing and the Hotel staff are to be commended for a faultless level of service throughout . Rooms are perfect and... More 

Helpful?
Thank justmrG
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear justmrG, Thank you for your kind comments and 5*rating, which is always a pleasure to forward to the rest of the team. We are looking forward to welcoming you again soon. Best regards Christian HdV Poole More 

UK
1 review
Reviewed 1 week ago

Stayed on the Sunday night deal room for 25 if you spend 75 in bistro. We have been to this same hotel 6 or 7 times in last few years and last couple of visits we leave less satisfied than the previous visit. Hard product (rooms etc) remain 3 /3.5 star but food quality and choice has declined . Like... More 

Helpful?
Thank UKVisitors
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear UKVisitors, thank you for your feedback and I have raised your valued comments with the rest of the team. Kind regards Christian HdV Poole More 

London
Level Contributor
155 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 1 week ago via mobile

We occupied the Port meeting room. We planned for 18 which would have been perfect, but became 22. The staff were very helpful and accommodating and it was not a problem, although it was a little cramped. Hot and cold food was served at lunchtime in the room and was generous and delicious. We would use the room again although... More 

Helpful?
Thank PigletWinnieAndRoo
Christian S, General Manager at Hotel du Vin Poole, responded to this review

Dear PigletWinnieAndRoo, I am pleased to hear that your meeting went well and we are looking forward to welcoming you again soon. Best regards Christian HdV Poole More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Hotel du Vin Bistro Poole
Hotel du Vin Bistro Poole
Cuisines: French, European, British
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Formerly the Mansion House Hotel, situated close to Poole Quay, Hotel du Vin will open in the Summer of 2008 offering 38 bedrooms and suites, trademark bistro, bar and two meeting/dining rooms. ... more   less 

Additional Information about Hotel du Vin Poole

Address: Thames Street | The Quay, Poole BH15 1JN, England
Location: United Kingdom > England > Dorset > Poole
Price Range: $127 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel du Vin Poole 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
Mansion House Poole
Hotel Du Vin Poole Dorset
Hotel Style:
#1 Family Hotel in Poole
#2 Romantic Hotel in Poole
#2 Luxury Hotel in Poole
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Questions & Answers

Here's what travelers have asked, with answers from Hotel du Vin Poole staff and other travelers.
9 questions
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Basingstoke, United Kingdom
over a year ago
Abergavenny, United Kingdom
5 months ago
Rhyl, United Kingdom
over a year ago
Basingstoke, United Kingdom
over a year ago

See all questions (9)

Questions? Get answers from Hotel du Vin Poole staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

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 of 5 bubbles justmrG, 1 week ago | Read review
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 of 5 bubbles BouBali, 2 weeks ago | Read review
“Get a room with a free standing bath... heaven on earth!”
 of 5 bubbles Benjolee, 4 weeks ago | Read review
“Both rooms we have stayed in were great.”
 of 5 bubbles Brightonbell19, 4 weeks ago | Read review
“We only had Sunday lunch.”
 of 5 bubbles brownrann, Oct 27, 2016 | Read review
5 of 5
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