We stayed here on a Sunday before the Queens funeral. As always wonderful room, great staff and a great experience. We use this hotel for a mini break and have stayed many times. This place just gets better and better. Definitely be visiting again.
We spent three days at Salthouse Harbour Hotel for my birthday on the basis of the good recommendations' on Tripadvisor but were very disappointed with our visit. The room had a lovely view of the boats on the estuary but was a bit small for the price (we paid £430+ per night for bed and breakfast). It was advertised as having a desk (although it was for my birthday I had some work to do) but the "desk" turned out to be a table that was so constructed that you could not use it with a chair; I had to make do with a side table. The room was OK but there was little drawer space (three small drawers in the table), the curtain lining we found to be torn when the light came through first thing in the morning and the extractor fan in the shower room did not work so it was a bit like a sauna. When I enquired about a room change after the first night, I was told there was nothing available and, as it was a weekend, no remedial work could be done until the following week. We asked for breakfast in our room but after that arrived very dried out the first morning we gave up on that luxury and used the dining room. However, things did not improve as the front of house did not seem to communicate with the kitchen as every small variation from the fixed menu was not observed. My wife asked for optional blackpudding with breakfast, but this did not arrive until we pointed out it was missing. I like eggs benedict but only wanted one not two as on the menu, when ordered two arrived. We rather gave up completely n breakfast at that stage. The dining experience did not improve at dinner when elements were missing from the starter and the black pudding that was to go with my wife's scallops was also absent. We pointed this out ut it did not arrive until she had almost finished the dish. We did not dare to order dessert!! We were going the eat elsewhere after that experience but the other establishments on the quay seemed to be more about drinks and burgers so were tempted back by the specials at the hotel. They were OK but nothing special and certainly not up to the standard we expected. I don't like leaving negative feedback without a chance for an explanation. We pointed out these shortcomings to the staff who were apologetic but seemed to have little control of the situation. I have subsequently emailed to hotel but received no reply so have no opportunity to moderate my comments. It is a shame because it could have been a lovely stay but failed to live up to expectations in almost every sense. On a final positive note the wine list is very good and I applaud them offering a 50cl carafe of the good wines.…
Perfect...! The room was lovely very clean, warm, comfortable with everything I needed. Loved the decor. Fantastic bathrooms space with shower and bath. Views right on harbour. The food was excellent for both dinner and breakfast for anyone with gluten allergies and the restaurant was superb....what a treat! Staff were attentive and friendly and very knowledgeable about the hotel and took the time to take me through the interesting art work throughout the main hotel. Just loved it! Will definitely be back....well done to the Salthouse for such a fantastic place Sadly I can't upload the photos here but will try again.
Had such a lovely visit for afternoon team. Staff were dedicated and attentive. Allergies and preferences were catered for well. The food was fresh and tasted wonderful. A variety of teas available and these and limitless. The price is also very reasonable. The restaurant, toilets and lobby were absolutely spotless and presented well. Will be coming back!
Really boutique modern interiors, clean rooms and marina view is worth the extra money! The eaterie does fantastic food and there is also a handful of great restaurants in a short strolling distance. Bed was super comfortable, and room well ventilated/ + air con. Can fault it at all.
The staff in this hotel are rare. They were happy, professional and extremely helpful. It made my stay very pleasant. Nothing was too much trouble. The receptionist, bar staff , room service, chambermaids and restaurant staff, well done.
I've stayed in quite alot of hotels in the UK which state been a four star establishment but none have been a patch on this superb hotel. The staff cannot do enough for you and are extremely pleasant, rooms are great, so is the food. Room service very punctual. I suggest to pay the extra for a marina view.
We've stayed at the Salthouse for one night to celebrate our 13th wedding anniversary and what a fabulous stay we had! We've been upgraded (for a very reasonable fee) to the Penthouse Suite (room 605) and it made our stay extra special. Huge thank you for this kind offer to the very nice lady at the reception (sorry, we didn't ask your name)! The room is stunning, it is very spacious and its stylish designer interior is amazing! Every detail is thought through to bring style and comfort together for a luxury hotel stay experience. And of course, the views from the room are simply unbeatable! You can look directly into marina and you can enjoy watching beautiful yachts going in and out while chilling on the sofa or from the bed. Breakfast was very good, we had it in the breakfast room but you can have it delivered to your room as well if you want. That's what we'll be doing next time :-) Thank you Salthouse hotel for our unforgettable experience, we will be back!…
When we arrived we were offered (for a very reasonable cost) an upgrade to the room with the copper bath overlooking the marina. It was so worth it. The room was luxurious. The copper bath was fantastic. The view was a treat. The staff were so friendly and approachable. Breakfast was delicious and of a good quality. Would definitely recommend.
Superbly situated and this is matched by top class facilities, excellent food plus friendly service. The staff were also first class with nothing be too much trouble. I have mobility problems and was assisted when necessary