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1 Neptune Quay, Ipswich IP4 1AX England
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Traveler (1052)
Room & Suite (321)
Dining (127)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
  • Individually wrapped toiletries
Updated 10/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 10/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 18 hotels in Ipswich
Location
4.7
Cleanliness
4.8
Service
4.6
Value
4.2
Travelers' Choice
This artfully designed boutique Hotel and Restaurant in Suffolk reflects luxury and dazzles in the waterfront of Ipswich's vibrant Harbour quayside at night. The Salthouse Harbour Hotel goes beyond what you expect and exudes its 4 star status in every curious corner, eccentric sofa and unstuffy cushion. The sea-salted brickwork exterior has been restored & rejuvenated into a ship shape contemporary warehouse of rich modern interiors and rooms adorned with vintage furniture, sculptures and eclectic art. Within its comfy chic decor, although the mood is friendly and relaxed, the staff are professionally attentive to your every need. The cuisine is exciting and the popularity of the Salthouse Eaterie fills this delightful waterfront restaurant as soon as the tables are laid.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Baggage storage
Concierge
Secured parking
Wifi
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Special diet menus
Non-smoking hotel
Outdoor furniture
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Private balcony
Flatscreen TV
Sofa bed
Complimentary toiletries
Room service
Safe
Seating area
Telephone
Bottled water
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Polish, Portuguese
2208Reviews7Q+A100Room tips
Traveler rating
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  • 21
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Popular mentions
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Most Recent
Surreysurfers wrote a review Sep 25
Epsom, United Kingdom190 contributions88 helpful votes
We stayed here on a Sunday before the Queens funeral. As always wonderful room, great staff and a great experience. We use this hotel for a mini break and have stayed many times. This place just gets better and better. Definitely be visiting again.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Graham C wrote a review Sep 25
London, United Kingdom492 contributions219 helpful votes
We spent three days at Salthouse Harbour Hotel for my birthday on the basis of the good recommendations' on Tripadvisor but were very disappointed with our visit. The room had a lovely view of the boats on the estuary but was a bit small for the price (we paid £430+ per night for bed and breakfast). It was advertised as having a desk (although it was for my birthday I had some work to do) but the "desk" turned out to be a table that was so constructed that you could not use it with a chair; I had to make do with a side table. The room was OK but there was little drawer space (three small drawers in the table), the curtain lining we found to be torn when the light came through first thing in the morning and the extractor fan in the shower room did not work so it was a bit like a sauna. When I enquired about a room change after the first night, I was told there was nothing available and, as it was a weekend, no remedial work could be done until the following week. We asked for breakfast in our room but after that arrived very dried out the first morning we gave up on that luxury and used the dining room. However, things did not improve as the front of house did not seem to communicate with the kitchen as every small variation from the fixed menu was not observed. My wife asked for optional blackpudding with breakfast, but this did not arrive until we pointed out it was missing. I like eggs benedict but only wanted one not two as on the menu, when ordered two arrived. We rather gave up completely n breakfast at that stage. The dining experience did not improve at dinner when elements were missing from the starter and the black pudding that was to go with my wife's scallops was also absent. We pointed this out ut it did not arrive until she had almost finished the dish. We did not dare to order dessert!! We were going the eat elsewhere after that experience but the other establishments on the quay seemed to be more about drinks and burgers so were tempted back by the specials at the hotel. They were OK but nothing special and certainly not up to the standard we expected. I don't like leaving negative feedback without a chance for an explanation. We pointed out these shortcomings to the staff who were apologetic but seemed to have little control of the situation. I have subsequently emailed to hotel but received no reply so have no opportunity to moderate my comments. It is a shame because it could have been a lovely stay but failed to live up to expectations in almost every sense. On a final positive note the wine list is very good and I applaud them offering a 50cl carafe of the good wines.
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Glutenfreefoodie wrote a review Sep 24
17 contributions
Perfect...! The room was lovely very clean, warm, comfortable with everything I needed. Loved the decor. Fantastic bathrooms space with shower and bath. Views right on harbour. The food was excellent for both dinner and breakfast for anyone with gluten allergies and the restaurant was superb....what a treat! Staff were attentive and friendly and very knowledgeable about the hotel and took the time to take me through the interesting art work throughout the main hotel. Just loved it! Will definitely be back....well done to the Salthouse for such a fantastic place Sadly I can't upload the photos here but will try again.
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mrs Lloyd wrote a review Sep 10
14 contributions7 helpful votes
Had such a lovely visit for afternoon team. Staff were dedicated and attentive. Allergies and preferences were catered for well. The food was fresh and tasted wonderful. A variety of teas available and these and limitless. The price is also very reasonable. The restaurant, toilets and lobby were absolutely spotless and presented well. Will be coming back!
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Caroline M wrote a review Sep 2
Maidstone70 contributions11 helpful votes
Really boutique modern interiors, clean rooms and marina view is worth the extra money! The eaterie does fantastic food and there is also a handful of great restaurants in a short strolling distance. Bed was super comfortable, and room well ventilated/ + air con. Can fault it at all.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Karin wrote a review Aug 2022
Longhorsley, United Kingdom4 contributions1 helpful vote
The staff in this hotel are rare. They were happy, professional and extremely helpful. It made my stay very pleasant. Nothing was too much trouble. The receptionist, bar staff , room service, chambermaids and restaurant staff, well done.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Neville G wrote a review Aug 2022
4 contributions
I've stayed in quite alot of hotels in the UK which state been a four star establishment but none have been a patch on this superb hotel. The staff cannot do enough for you and are extremely pleasant, rooms are great, so is the food. Room service very punctual. I suggest to pay the extra for a marina view.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Maria N wrote a review Aug 2022
Bury St. Edmunds, United Kingdom7 contributions
+1
We've stayed at the Salthouse for one night to celebrate our 13th wedding anniversary and what a fabulous stay we had! We've been upgraded (for a very reasonable fee) to the Penthouse Suite (room 605) and it made our stay extra special. Huge thank you for this kind offer to the very nice lady at the reception (sorry, we didn't ask your name)! The room is stunning, it is very spacious and its stylish designer interior is amazing! Every detail is thought through to bring style and comfort together for a luxury hotel stay experience. And of course, the views from the room are simply unbeatable! You can look directly into marina and you can enjoy watching beautiful yachts going in and out while chilling on the sofa or from the bed. Breakfast was very good, we had it in the breakfast room but you can have it delivered to your room as well if you want. That's what we'll be doing next time :-) Thank you Salthouse hotel for our unforgettable experience, we will be back!
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Room Tip: Room 605 is a stunning penthouse suite with full marina views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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rainbow2012 wrote a review Aug 2022
Bicester, United Kingdom226 contributions125 helpful votes
When we arrived we were offered (for a very reasonable cost) an upgrade to the room with the copper bath overlooking the marina. It was so worth it. The room was luxurious. The copper bath was fantastic. The view was a treat. The staff were so friendly and approachable. Breakfast was delicious and of a good quality. Would definitely recommend.
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Date of stay: June 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ianmac45 wrote a review Aug 2022
Derby, United Kingdom19 contributions10 helpful votes
Superbly situated and this is matched by top class facilities, excellent food plus friendly service. The staff were also first class with nothing be too much trouble. I have mobility problems and was assisted when necessary
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Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$155 - $206 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
salthouse harbour ipswich, hotel salthouse harbour
LOCATION
United KingdomEnglandEast AngliaSuffolkIpswich
NUMBER OF ROOMS
70
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Frequently Asked Questions about Salthouse Harbour Hotel
Which popular attractions are close to Salthouse Harbour Hotel?
Nearby attractions include Escape Ipswich (0.2 miles), Ipswich Waterfront (0.04 miles), and Briarbank Brewing Company (0.04 miles).
What are some of the property amenities at Salthouse Harbour Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Salthouse Harbour Hotel?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Salthouse Harbour Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Salthouse Harbour Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Salthouse Harbour Hotel?
Conveniently located restaurants include Takayama, Mariners, and ChutneyZ.
Is Salthouse Harbour Hotel located near the city center?
Yes, it is 0.7 miles away from the center of Ipswich.
Are any cleaning services offered at Salthouse Harbour Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Salthouse Harbour Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Salthouse Harbour Hotel?
The staff speaks multiple languages, including English, Portuguese, and Polish.
Are there any historical sites close to Salthouse Harbour Hotel?
Many travelers enjoy visiting St Peter's by the Waterfront (0.3 miles), Pykenham's Gatehouse (0.4 miles), and Jean Ingelow House and Archway (0.5 miles).