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BEST WESTERN Claydon Country House Hotel

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BEST WESTERN Claydon Country House Hotel
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222 Reviews from our TripAdvisor Community

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Showing 220: English reviews
Rochester, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Enjoyable one night stay. Plenty of parking. Hotel room was very clean but the main reception area would benefit from an upgrade . Our evening meal was excellent and we particularly liked eating in the conservatory. The breakfast was also of good quality.

Review collected in partnership with Best Western GB

Helpful?
Thank steverjkent
BWClaydonHotel, Manager at BEST WESTERN Claydon Country House Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The hotel itself could do with a bit of modernisation but the food makes up for it. The quality and flavours were perfect and the staff are lovely. I returned here for a special occasion meal and I was impressed with the whole meal. The menu is small because everything is freshly made. I would recommended.

Helpful?
Thank RosinaDeveraux237
BWGatehouse, Manager at BEST WESTERN Claydon Country House Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

The room was not serviced and no apology was received when mentioned at checkout. Totally unacceptable when paying £125 a night. The bed was uncomfortable and being on the front of the hotel the traffic noise in the morning was a bit loud. Continental breakfast choice was poor but cooked breakfast was ok. On the plus side the room was... More 

Helpful?
Thank Trevor J
BWGatehouse, Manager at BEST WESTERN Claydon Country House Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Leamington Spa, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Was totally ignored by the desk staff and had to wade my way through waiting staff in the lobby to get to the desk. Had to call reception 3 times before getting an answer on my room service being 45 mins late, then the food was tepid and not that nice. Very disappointed as always stay at Best Western hotels.... More 

Review collected in partnership with Best Western GB

Helpful?
Thank Ian S
BWGatehouse, Manager at BEST WESTERN Claydon Country House Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More 

Halesowen, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We booked a room with air conditioning which was a good thing as it was a rather warm day. Room was just about the right size with en-suite bath/shower, toilet and washbasin. View of overflow car park and garden. Arrived at 16:00 but could only get sandwiches for food- nothing else was available until after 19:00. A wedding reception was... More 

Helpful?
Thank petergee53
BWGatehouse, Manager at BEST WESTERN Claydon Country House Hotel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More 

Bournemouth, United Kingdom
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed July 13, 2016 via mobile

First things first, this is NOT a Country House hotel. It is a hotel on a main road in a village near 2 pubs and a One Stop. The car park is congested with cars parked at all angles, the overflow car park is out the back past the bins and other discarded detritus. The 2 receptionists were friendly and... More 

Helpful?
Thank Carl T
BWClaydonHotel, Manager at BEST WESTERN Claydon Country House Hotel, responded to this review

Thank you for your review of Claydon and we are sorry that there seems to be so many things that were not to your liking. This is a busy hotel and we are sorry that you were disturbed by other guests, this is not something we can really control but night porter or reception staff try their best to speak... More 

Canterbury, United Kingdom
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed July 10, 2016

I spend around 100 nights a year in hotels so I think I have some experience. I have a Best Western Diamond card also. We stayed here for 1 night. The pros - heated underfloor heating in the bathroom and free wifi...............The cons - totally disinterested staff, dull, old fashioned pokey room with a superb view of a wall and... More 

Helpful?
Thank Kdog0110
BWClaydonHotel, Manager at BEST WESTERN Claydon Country House Hotel, responded to this review

We are sorry you were unhappy with your stay, sadly there was no option to upgrade you on this occasion as the hotel was fully booked. There are not as standard, free newspapers as part of the rewards membership anymore and never has been a complimentary breakfast offered as part of that rewards scheme.. However if I had known that... More 

Southend-on-Sea, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 25, 2016

A nice stop off to break your journey and very convenient, staff were all very helpful really could not find anything to criticise. In fact I left my phone charger behind and called back after our break and it was kindly returned to me so good service all round. Many thanks Best Western, at Claydon.

Review collected in partnership with Best Western GB

Helpful?
Thank bursta11
BWGatehouse, Manager at BEST WESTERN Claydon Country House Hotel, responded to this review

many thanks for your feedback we are delighted you had a good stay and are reunited with your charger! Kind regards Heather Billing Operations Manager Claydon and the Gatehouse Hotels. More 

United Kingdom
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed June 1, 2016

Starting with the good points, car parking, free wi-if, good service at reception (although found it strange we had to pay before we stayed!), good breakfast, good service at breakfast (had to ask for toast), excellent shower, plenty of hot water. The bad....... The most important thing you want from a hotel is a decent room, a comfortable bed and... More 

Helpful?
1 Thank ances2rsearch
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
Official Description (provided by the hotel)
The BEST WESTERN Claydon Country House Hotel is handily situated off the A14 and only 5 miles West of Ipswich town centre. A spacious country house hotel, it offers rural character as well as modern convenience. That makes it the perfect venue for business trips and stop-overs! Small enough to ensure individual attention, yet spacious enough for a comfortable stay, this smart hotel is a real gem. A Victorian style dining room and picturesque gardens only add to the appeal! Excellent road links to Norwich, Colchester and Cambridge make the hotel a great place to do business. You'll have everything you need onsite, and you'll never be far from the area's many recreational attractions. ... more   less 

Additional Information about BEST WESTERN Claydon Country House Hotel

Address: 16-18 Ipswich Road, Ipswich IP6 0AR, England
Location: United Kingdom > England > East Anglia > Suffolk > Ipswich
Price Range: $76 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Claydon Country House Hotel 3*
Number of rooms: 36
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Also Known As:
Best Western Ipswich
Ipswich Best Western
BEST WESTERN Claydon Country House Hotel Ipswich, Suffolk
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