From the initial booking to my telephone request for an early check-in, this has been a pain free experience. A few informative emails as well as a more personal one welcoming me and hoping I have a good stay. The hotel itself is quite small but the Receptionist was very…
The lodge is in a good area and easy access to shops on the business park .The staff were friendly and helpful too . The rooms were clean and comfortable . Toby's restaurant was just the other side of the car park although it was closed for refurbishment when I went !
Very clean and comfortable room. Receptionist very friendly and welcoming and available at all times.In this day and age of the internet, it would have been a good gesture to include free WiFi throughout stay- a free 30 minute session is offered.
Very friendly and helpful staff, went out of their way to accommodate us. The receptionist changed the twin room which the booking system allocated us to a double bed room on arrival. The location was ideal for our needs and the Toby restaurant was adjacent which provided an…
Room is fine, but staff are next to useless. Wi-Fi wasn't working after multiple attempts by myself and the staff. So asked for a refund (as you still have to pay for Wi-Fi here...), staff were unable to do this despite two different people trying. Eventually told that as I…
"Ring and give early advice concerning your needs."
"Lovely riverside walks nearby."
"Request Top Floor Quietest End/Side for least outside noise / inside footfall noise"
"Go for a ground floor room - as there is no lift!"
"Quieter rooms overlook the car park. Note Its on 3 floors and there is no lift."