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The Grand Hotel Eastbourne

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King Edwards Parade, Eastbourne BN21 4EQ England
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (677)
Room & Suite (173)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 09/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand Hotel Eastbourne
Updated 09/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 40 hotels in Eastbourne
Location
Cleanliness
Service
Value
Travelers' Choice
England's only five-star seaside hotel, The Grand in Eastbourne is one of the UK's most magnificent hotels. Variously described as a 'White Palace' and 'Wedding Cake', the majestic landmark property occupies a prime spot on the town's seafront with panoramic views along the coast and towards the cliffs at Beachy Head.Facilities include 152 beautiful bedrooms, many with stunning sea views. 2 Award winning Restaurants. Indoor and outdoor heated swimming pools, fully equipped Gymnasium and 8 beauty rooms.
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Room & Suite (173)173
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Head massage
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Room service
Safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Centrally Located
Languages Spoken
English
Hotel links
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3,607Reviews41Q+A100Room tips
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Popular mentions
NHeasman wrote a review Nov 2020
London, United Kingdom51 contributions38 helpful votes
It's taken a while to get round to writing this review as I wasn't sure whether to or not, however for the price we paid and the level of care that was provided I thought it best to. I have been very lucky to stay in some of the most gorgeous 5 star hotels in the world for work, therefore have a very good understanding of what 5 star service looks like. My husband and I stayed for two nights (the night prior to our wedding and the night of our wedding). Staff were told when we booked and when we arrived the reason for staying and friends had left a gift card for us for our stay stating it was a wedding present. I must admit, I was expecting at least a note of congratulations from the manager to be waiting for us in our room - the bare minimum that I have received when staying in other 5 star hotels just for work, let alone a time as special as your wedding, it is after all the small things. On the morning of our wedding we left our room dressed in our wedding attire, walked past several members of staff, spoke to both the front reception and the concierge and none of which even acknowledged the fact that we were very obviously heading to our wedding - women doesn't wear a white dress and veil for no reason. Multiple guests stopped and congratulated us on our walk through the hotel, even one at check in, in front of the reception staff who still failed to say anything. On our walk to the town hall a woman stopped the car to congratulate us and walking past a coffee shop, everyone outside applauded - it was these acts of kindness and joy that highlighted the lack of acknowledgement from The Grand. All this aside, I found the room very dark, facilities limited within the room, the pigeons trapped inside the pigeon net cooing constantly and the fact that numerous facilities including restaurants were out of use despite normal prices resuming particularly average. I feel The Grand has a monopoly in Eastbourne due to being the 'most prestigious', however fails to put in the effort as anyone seeking luxury has very few if any other choices at hand for their stay.
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Date of stay: July 2020
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saldri776265 wrote a review Nov 2020
1 contribution
We were up-graded, which was a great start. And everything was perfect - from the friendliness of the doorman to the restaurant staff to the leisure facilities. I guess someone is going to say the decor was dated, but actually it was wonderfully appropriate and added to the experience.
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Review collected in partnership with this hotel
Date of stay: October 2020
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tigertomuk wrote a review Nov 2020
Sevenoaks, United Kingdom35 contributions17 helpful votes
We stayed at the Grand for 3 nights with our kids (twins age 11 and teen of 16). We had a suite which included a large room with double bed, an enormous living space with two put-you-up beds for the twins and a small single room for the teen, and a large bathroom. The suite was perfect for us. We had a view over the sea which was lovely. Nice touch in the room was a bowl of fruit, a little carafe of Sherry and some sweets for the kids. They didn’t last long! Beds were really comfortable, perfect feather pillows! Bathroom well stocked with lovely shower gels/shampoos. Hotel was lovely excellently set up for COVID safety, all staff wearing masks, lots of hand sanitizer stations dotted around and in the bar area, the tables were sanitised between people sitting down. All felt very safe. We ate in the main restaurant for breakfasts (which were fabulous, great choices), and we had dinner there one night. I would say a very mild criticism was “don’t try so hard” on the menu - it was good but felt like they just needed to reign it back a bit - if you want fancy, go to the Mirabelle restaurant instead. We did go posh on the last night and it was amazing - great menu, brilliant service. The kids had room service one night and were delighted with it all. Overall, a fabulous hotel, felt like we should have been floating around in long dresses and black tie and having a tea dance which makes it all the more special. Weather was awful but we didn’t mind spending most of our time in the hotel (great cocktail list!). Used the indoor and outdoor pools and the kids loved it. Was freezing and raining but the outdoor pool was like a bath! We will definitely go back.
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Date of stay: October 2020Trip type: Traveled with family
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Response from Guest Relations, Guest Services / Front Office at The Grand Hotel Eastbourne
Responded 2 weeks ago
Dear Tigertomuk, We are delighted you all enjoyed your recent stay at The Grand and made good use of the hotel facilities. Your kind words of feedback have been shared with the team. We look forward to welcoming you back again soon! For the best rates please contact our reservations team directly. Kind Regards Guest Services
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pwmWindsor wrote a review Nov 2020
windsor58 contributions47 helpful votes
With a great position on the seafront this hotel is still a grand dame of hotels. The decor maybe a little dated but the service from the people in the hotel is warm and friendly . We stayed for 3 nights in a suite for a family of four which was perfect , only used the restaurant for breakfast which was very good . We went in the pool each day which was nice but could do with a refurb . All in all an excellent stay.
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Date of stay: October 2020
Rooms
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Room Tip: higher floor , we were in room 228
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Response from Guest Relations, Guest Services / Front Office at The Grand Hotel Eastbourne
Responded 3 weeks ago
Dear PwmWindsor, We are delighted you enjoyed your recent stay and very much look forward to welcoming you back again soon! Kind Regards Guest Services
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traveller53597 wrote a review Nov 2020
Brighton and Hove, United Kingdom1 contribution
I booked one night in the hotel for me and my 12 year old daughter for a simple school holiday break. The staff was so friendly and helpful and really made us feel welcome. We very much enjoyed the indoor heated pool, the spa, and the dining facilities but it really was the staff that made all the difference. Honestly, haven't experienced such great service in England since we moved here two years ago. I would definitely recommend this hotel to other families and I look forward to returning again soon.
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
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Location
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Sleep Quality
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Response from Guest Relations, Guest Services / Front Office at The Grand Hotel Eastbourne
Responded 3 weeks ago
Dear Traveller53597, Thrilled you enjoyed your recent stay at The Grand Hotel, your kind words of feedback have been shared with the team. We look forward to your return visit soon! Kind Regards Guest Services
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PRICE RANGE
$157 - $278 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
eastbourne grand hotel
LOCATION
United KingdomEnglandEast SussexEastbourne
NUMBER OF ROOMS
152
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Frequently Asked Questions about The Grand Hotel Eastbourne
Which popular attractions are close to The Grand Hotel Eastbourne?
Nearby attractions include Devonshire Park Theatre (0.2 miles), Towner Art Gallery (0.2 miles), and Eastbourne Lifeboat Museum (0.2 miles).
What are some of the property amenities at The Grand Hotel Eastbourne?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at The Grand Hotel Eastbourne?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at The Grand Hotel Eastbourne?
Yes, free parking is available to guests.
What are some restaurants close to The Grand Hotel Eastbourne?
Conveniently located restaurants include The Green Almond, Rosetto, and Sabaidee Thai Restaurant.
Are there opportunities to exercise at The Grand Hotel Eastbourne?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is The Grand Hotel Eastbourne located near the city center?
Yes, it is 0.5 miles away from the center of Eastbourne.
Are any cleaning services offered at The Grand Hotel Eastbourne?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Grand Hotel Eastbourne?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Grand Hotel Eastbourne offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Grand Hotel Eastbourne?
Many travelers enjoy visiting Redoubt Fortress & The Pavilion (1.4 miles).