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Four Points by Sheraton Penang

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Four Points by Sheraton Penang
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921 Reviews from our TripAdvisor Community

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Showing 873: English reviews
Jeddah, Saudi Arabia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is good overall and clean. The sea view rooms have a lovely view of the beach. However, the beach is murky, smelly and not clean. There is noway you can swim in it. We swam in the pool and it was fine. I would recommend it because there are other lovely resorts in Pennag that have lovely beaches... More 

Helpful?
Thank Jinno123
Klang, Malaysia
Level Contributor
10 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

What a view!! So gorgeous!! Rooms were clean and comfortable. Loved the breakfast spread. Staff was helpful just the housekeeping was rather slow. We noticed the room next to ours was being cleaned when left the hotel however when we came back after a day out, it was not cleaned. We had to physically go down to the reception to... More 

Helpful?
Thank aisling_1420
Madrid, Spain
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Best thing is the sea view rooms. The gym is good too! Rest is below average... far below. Flies in the cafeteria, no ironing service, no spa, gave me a toothbrush when asked for a toothpick:), no newspaper and few tv channels, bathroom doesn't have full enclosure. Some staffs are good like Amarjit, but not others.

Helpful?
Thank Dwaipayan2015
FPPenang, General Manager at Four Points by Sheraton Penang, responded to this review

Dear Dwaipayan2015, Thank you for your feedback. We were glad to read that you enjoyed our room overlooking the tranquil seas, as it is one of the highlights of our hotel. The issues you highlighted are duly noted and please accept our sincere apology as we are currently looking into this with great importance to ensure that this does not... More 

Singapore, Singapore
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

I was on the 2nd return visit to said hotel after 2 yrs and was dismay at the staff service which was deteriorating compared to previous visit. The check in service was very slow as only one staff is serving. Pls hire more staff and train them. Please provide welcome drinks more often and not once a while. The housekeeping... More 

Helpful?
1 Thank RoyPhangky
FPPenang, General Manager at Four Points by Sheraton Penang, responded to this review

Dear Roy Phangky, Thank you for your feedback, and choosing us for your second stay. Please accept our sincere apology with regards to your negative experience with us. We are currently looking into this with great importance to ensure that the highlighted matters do not recur. Trust that this does not reflect our standards in any proper light, and that... More 

Ipoh, Perak, Malaysia
Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Was there for a medical seminar from 5-7/8/2016 and it has literally gone downhill since we last stayed there, also for a medical seminar. Our room was dusty and blood stains on the sheets, glasses still have lipstick stains on it! Half used toilet rolls was in the bathroom and there were virtually no hand towels and bath towels inside!... More 

Helpful?
Thank Peggy T
FPPenang, General Manager at Four Points by Sheraton Penang, responded to this review

Dear Peggy T, Thank you for your feedback. Your patronage is our main priority and it is with great disappointment that we hear of the negative experience that you have faced. Please accept our sincere apology, we are currently looking into this with great importance to ensure that the highlighted matters do not recur. Rest assured your comments have given... More 

A TripAdvisor Member
2 of 5 stars Reviewed 6 days ago NEW via mobile

Service right from check in was disappointing. Calls to the hotel front desk was never answered after more than 10 attempts, which each call ringing off the time limit. Staff are often blur, some rude, and noticed many very young, perhaps temp staff without training in the dining area. Standing beside you, staring at you to finish up whatever you... More 

Helpful?
1 Thank A TripAdvisor Member
FPPenang, General Manager at Four Points by Sheraton Penang, responded to this review

Dear guest, Thank you for your feedback. We were glad to read that you enjoyed our room overlooking the Straits of Malacca, with thoughtful touches to ensure that you get the most out of your stay, be it business or pleasure. The issues you highlighted are duly noted and please accept our sincere apology as we are currently looking into... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A best hotel nearby sea and the given room is sea view is really lovely as you enjoy with the view of sunset.The services was okay but the staff made it late.Newly built hotel, fresh furnitures... Overall the stay was nice and we enjoyed.

Helpful?
Thank RanjithaKannan
FPPenang, General Manager at Four Points by Sheraton Penang, responded to this review

Dear RanjithaKannan, Thank you for your review after your recent stay with us. We were glad to read that you enjoyed our room overlooking the Straits of Malacca. Thank you for your feedback on the services and we'll certainly focus on this area with great importance. We hope to welcome you back soon. More 

Shah Alam, Malaysia
Level Contributor
83 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I booked 2 rooms for a night stay. We arrived at 4 pm, and only received the key to ONE room, TWO HOURS LATER. The second room, we got the key at 9 pm, 9 PM! No apology and still charging people at more than RM300 per night per room! You fellow travellers, tell me, what kind of business is... More 

Helpful?
2 Thank Mahadi8488
FPPenang, General Manager at Four Points by Sheraton Penang, responded to this review

Dear Mahadi8488, Thank you for your feedback. Your patronage is our main priority and it is with great disappointment that we hear of your negative experience that you have faced during check-in. Please accept our sincere apology, we are currently looking into this with great importance to ensure that this does not recur. Trust that this does not reflect our... More 

San Francisco, California
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Whatever you do, do not stay here. Here's what happened to us. 1, Took us over one hour to check in. From 9pm to 10:14pm. 2, No one help with luggage 3, No bath towels in both our rooms, Still waiting, it's been over 1 hour Now, they have to get delivery from Some places. 4, They do not know... More 

Helpful?
1 Thank chow218
FPPenang, General Manager at Four Points by Sheraton Penang, responded to this review

Dear chow218, Thank you for your feedback. Please accept our sincere apology with regards to your experience with us. We are currently looking into this with great importance to ensure that the highlighted matters do not recur. Trust that this does not reflect our standards in any proper light, and that this does not mar your opinion towards Four Points... More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

Service was very bad. No one seem to want pick up my calls when i wanted to order room service even asking for extra towels. When somebody did pick up the call and i ask for the towels, i never receive it. Worst, there were no towels when i checked in and they were out of towels?!. This would be... More 

Helpful?
Thank Syed E
FPPenang, General Manager at Four Points by Sheraton Penang, responded to this review

Dear Syed E, Thank you for taking the time to write us a feedback. I am deeply saddened to hear that your recent stay with us was not a satisfactory one. Rest assured that all your feedback has been taken note of and we are already look into it to ensure that the highlighted matters do not recur. Trust that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Enjoy the uncomplicated comforts in any of our 220 welcoming guest rooms and suites, where you’ll find everything you need to feel at home; some have outstanding views of the Malacca Strait. Enjoy free bottled water daily and stay connected with free wired and wireless High Speed Internet Access. ... more   less 

Additional Information about Four Points by Sheraton Penang

Address: 505 Jalan Tanjung Bungah | Penang, Malaysia, Tanjung Bungah, Penang Island 11200, Malaysia (Formerly Tanjung Bungah Beach Hotel)
Location: Malaysia > Penang > Penang Island > Tanjung Bungah
Price Range: $59 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Four Points by Sheraton Penang 4*
Number of rooms: 220
Reservation Options:
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Also Known As:
Tanjung Bungah Beach Georgetown
Hotel Tanjung Bungah Beach
Four Points By Sheraton Penang Tanjung Bungah
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