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Mercure Vienna First

Desider-Friedmann-Platz 2 Judengasse 8, Vienna 1010 Austria
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (364)
Room & Suite (117)
Videos (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 11/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Vienna First
Updated 11/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#73 of 391 hotels in Vienna
Travelers' Choice
** This place is temporarily closed** The Mercure Vienna First hotel is your exclusive residence in the heart of Vienna, just a stone's throw from St. Stephan's Cathedral and Hofburg Imperial Palace. The boutique hotel, with its friendly atmosphere and exceptional style, has 49 air-conditioned rooms with free WIFI and satellite TV. Enjoy the special ambience created by the perfect mix of history and modernity. Schwedenplatz and Stephansplatz U-Bahn stations are just a few minutes' walk away.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Airport transportation
Baggage storage
Currency exchange
24-hour front desk
Express check-in / check-out
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Snack bar
Wine / champagne
Vending machine
Taxi service
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Seating area
Bottled water
Laptop safe
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
Centrally Located
Languages Spoken
English, Spanish, German


Full view
100Great for walkers
Grade: 100 out of 100
380Restaurantswithin 0.3 miles
151Attractionswithin 0.3 miles
672Reviews30Q+A31Room tips
Traveler rating
  • 367
  • 240
  • 47
  • 11
  • 7
Time of year
Traveler type
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Selected filters
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  • English
Popular mentions
Manu P wrote a review Jan 1
Koekelberg, Belgium27 contributions44 helpful votes
This was just a great location to discover Vienna and give us the envy to discover even more. Centrally located, nice location, nice surroundings and kind & great service. Eventhough we were there just after the Covid lockdown, the Mercure team made our stay perfect !
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Review collected in partnership with Accorhotels.com
Date of stay: December 2021
Sleep Quality
Response from Katharina Deyerizadeh, Sonstige at Mercure Vienna First
Responded 6 days ago
Dear Manu, we highly appreciate your positive review about your time in Vienna with us! Warm regards from beautiful Vienna and stay healthy! Katharina
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Palmboom1 wrote a review Dec 2021
The Netherlands39 contributions24 helpful votes
We were 3 nights in this hotel. We booked a Privilege room which was spacious and very clean. Also a big bathroom. The floor in the bathroom was very cold and the shower did not have enough water pressure. The beds were comfortable and the mini bar was included. Staff were all very friendly. At breakfast they left certain things to long out in the open and therefore these were getting dry (meat, cheese, cucumber) and not nice to eat anymore, The cucumber looked like it was ut there for several days. The location of the hotel is perfect, right in the centre of Vienna
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Date of stay: December 2021
Room Tip: The privilege rooms are definitely bigger and nicer then the standard rooms
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Response from Katharina Deyerizadeh, Sonstige at Mercure Vienna First
Responded 6 days ago
Dear Palmboom, thank you so very much for taking your time to write your response on tripadvisor! We highly appreciate your words about our staff and it`s grea tto thear that you could enjoy our excellent location! We would like to thank you for your constructive criticism regarding our breakfast and the water pressure in your bathroom. We`ve forwarded your comments already to the responsible department! Warm regards from beautiful Vienna & stay healthy Katharina
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R2850WZmmm wrote a review Aug 2021
1 contribution
We booked this hotel, but it turned out to be closed. The owners only informed us weeks after booking and shortly before traveling. They rebooked us to another branch very nearby, stating that it would have the same quality (mercure Wien Zentrum). Meanwhile other hotel rates had increased so we had little choice to accept, but we regretted it during our stay. The hotel room was very hot as the AC doesnt work properly during the Viennese summer. Opening the window was not an option. All windows are street facing. Our room was directly above the entrance with noise from people entering and leaving, but also of loud drivery trucks than kept their engines running. Complaints were not addressed during our stay.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021
Sleep Quality
Trip type: Traveled as a couple
F5822OZdavidb wrote a review Apr 2020
Aberdeen, United Kingdom412 contributions139 helpful votes
I always enjoy visiting hotels in the Accor Group and this one did not disappoint. Very well situated, the rooms are well appointed. The staff are pleasant and helpful and speak excellent English. Good breakfast.
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Date of stay: March 2020Trip type: Traveled as a couple
2 Helpful votes
Response from Kerstin Allabauer, Sonstige at Mercure Vienna First
Responded Aug 4, 2020
Dear Mercure Guest! Thank you for your kind feedback regarding your stays with Accor hotels and in particular with our hotel . We are glad to read you enjoyed our great city center location and the helpful service from our hotel staff. We all appreciate your lovely comments. We hope to have the pleasure to welcome you back soon. Kind regards Kerstin Allabauer Front Office Manager
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ANTONIO F wrote a review Jan 2020
London, United Kingdom113 contributions76 helpful votes
My friend and I , we had a lovely time in Wien and also at this hotel. We checked in late in the evening and went straight to the room; bed was very comfortable and spotless room. Twin bed as requested, even though at the time I reserved was not available, they arranged to do so (thanks). We did not have breakfast, however we went to have a look, and it looked nice. Next time, we will try breakfast! The hotel is well located , in town centre. You can easily walk everywhere, apart from if you would like to visit Schonbrunn Palace - you have to go by metro . Also is well connected to go by bus to the airport, it takes only 20 minutes. I really appreciate the staff at reception.
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Date of stay: January 2020
2 Helpful votes
Response from KAllabauer, Leiter Gästebetreuung at Mercure Vienna First
Responded Feb 3, 2020
Dear Mercure Guest. Thank you very much for your 5 Stars assessment at Mercure Vienna First. I am so happy to hear that you enjoyed our great city center location within walking distance of popular Vienna attractions. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. Hearing a guest plans to return is the best compliment we can receive. With best regards from Vienna, Julia Ron Assistant Front Office Manager
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$139 - $227 (Based on Average Rates for a Standard Room)
AustriaVienna RegionViennaInner City
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Frequently Asked Questions about Mercure Vienna First
Which popular attractions are close to Mercure Vienna First?
Nearby attractions include Historic Center of Vienna (0.3 miles), St. Stephen's Cathedral (0.2 miles), and Classic Ensemble Vienna (0.3 miles).
What are some of the property amenities at Mercure Vienna First?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Vienna First?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Vienna First?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Vienna First?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Mercure Vienna First?
Conveniently located restaurants include ef16 Restaurant, Fenster Café, and Vinothek W-Einkehr.
Does Mercure Vienna First have airport transportation?
Yes, Mercure Vienna First offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Mercure Vienna First located near the city center?
Yes, it is 0.2 miles away from the center of Vienna.
Are any cleaning services offered at Mercure Vienna First?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Mercure Vienna First?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to Mercure Vienna First?
Many travelers enjoy visiting Historic Center of Vienna (0.3 miles), Belvedere Museum (1.4 miles), and Ringstrasse (0.6 miles).