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MAXX by Steigenberger Vienna

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Margaretenguertel 142, Vienna 1050 Austria
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Traveler (498)
360
Panoramas (19)
Room & Suite (469)

About

#120 of 377 hotels in Vienna
Location
Cleanliness
Service
Value
Travelers' Choice
The MAXX Hotel Vienna welcomes you, centrally located between Westbahnhof station and the city center. All 195 rooms and suites are furnished in a modern way to invite you to relax and recharge your batteries. Cozy comfort and good facilities provide a perfect environment to have a good time and relax.
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Full view
Property amenities
Parking garage
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Spa
Steam room
Rooftop terrace
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, German

Location

Full view
76Somewhat walkable
Grade: 76 out of 100
306Restaurantswithin 0.75 miles
38Attractionswithin 0.75 miles
966Reviews24Q+A61Room tips
Traveler rating
  • 491
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  • 75
  • 30
  • 13
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Popular mentions
Tracey A wrote a review Mar 2020
Lincolnshire, United Kingdom82 contributions20 helpful votes
We checked into the Hotel Maxx Vienna on Saturday 7th March for three nights with friends to celebrate my birthday and was greeted by a very miserable faced receptionist called Depak!! I was asked for a credit card which I presented him with which he told me it wasn’t working he tried this twice then asked for another card this also didn’t work ? I explained to him there was nothing wrong with my card and it was him ! then another receptionist got envolved and asked for yet another card !! I explained to her I don’t want to give you another card I want to give you the one which I know was ok she tried this and it was all ok. I contacted my bank and found they had taken three transactions of €444 which I got the times and transaction ref numbers to I’ve yet to call my other card company. The receptionist apologised and said we need to go to reception on Monday to sort it out and gave us a voucher for two drinks wine or beer not spirits. This wasn’t a good start! We where them told that breakfast was served between 7.30 and 11am and breakfast was 24€ per person? even though I had received an email saying it was 20€? The hotel itself was one of the best we have stayed in the rooms where well kept and tastefully decorated the room maids where very friendly and also the reception staff on Monday who refunded my card and let us have a late checkout on Tuesday at 3pm. We left the hotel a 3pm and we just got in our taxi and the girl from reception who served us on Saturday ran out to the Taxi and asked us for our credit card again !! As all three transactions had been supposably been refunded so another 444€ was taken! Not a good experience which took the shine off my birthday
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Date of stay: March 2020Trip type: Traveled with friends
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Response from MaxxHotelVienna, Front Office Agent at MAXX by Steigenberger Vienna
Responded Jul 4, 2020
Dear 0traceya, thank you very much for your feedback. We are incredibly sorry for your unpleasant experiences during check in and check out. During regular season - not pandemic season - we are sending an email to our guests who have booked a rate without breakfast. If, prior to arrival, the guests decide to add breakfast it will cost 20,- per person. On the spot at check in or in the morning the breakfast costs 24,- per person. We can totally understand that you were upset by our credit card handling. There is no excuse for the things that happened. In the end, we hope that everything went right and that there is no open issue anymore. You can contact us directly if you would like to get in touch! MAXX regards, Dorothee / Front Office MAXX by Steigenberger Vienna
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ChristinapZ1773RI wrote a review Feb 2020
3 contributions
I HAVE NEVER EVER in my life experienced such an OUTRAGEOUS management attitude!!! Given the situation with the coronavirus spreading all around Europe and the fact that there are confirmed coronavirus cases in Austria we decided to cancel our trip to Vienna. When I spoke to a member of the cancelation team and then to the manager they only came up with excuses as to how coronavirus won’t spread to the rest of Austria, which is completely and utterly ridiculous when we all know the seriousness of the situation and how rapidly the virus spread!!! I asked the manager to act more humane and understanding, saying that they can’t possibly refuse to refund a reservation when there is a deadly virus spreading all around Europe. He laughed and his answer was that if we can't make it it's our problem and that they won't be refunding us any money. He was defensive, extremely rude with a smug condescending attitude, he kept interrupting me and laughing at my face. I have never encountered such rudeness in my life. DO NOT WASTE YOUR MONEY HERE - Once they have it it soon becomes clear that they do not have a care in the world.
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Date of stay: February 2020
Location
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Response from Martin Schroedl, Geschäftsführer at MAXX by Steigenberger Vienna
Responded Jul 11, 2020
Dear christinapZ1773RI, after reading your comment we can completely understand your anger. Due to the fact that we cannot recapitulate this concrete situation without a name or confirmation number of the booking, we are not able to take a stand on your review. We hope that all facts and issues are cleared by now. Covid-19 brought us all into an unpleasant situation which was new to both, business and customer. MAXX by Steigenberger - and we believe everyone else who was or is affected by the virus - has learned to adapt to these circumstances. Developing new skills takes its time, as you surely know. If there is something on your mind please feel free to write an email. We would be glad to help you! MAXX regards, Dorothee / Front Office MAXX by Steigenberger Vienna
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Alex D wrote a review Feb 2020
Kyiv (Kiev), Ukraine1 contribution1 helpful vote
In one word. High level hotel. Amazing breakfast. Clean and modern rooms. The location is far from center but there is an train station in 5 minutes. Coffee machine in the room as a good plus. My recommendations.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
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1 Helpful vote
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Response from MaxxHotelVienna, Front Office Agent at MAXX by Steigenberger Vienna
Responded Feb 26, 2020
Dear alexhaker, thank you very much for writing this superb comment on TripAdvisor! It was a pleasure for us to welcome you here in Vienna. Feel free to contact us directly for a reservation or further information. MAXX regards, Dorothee / Front Office MAXX by Steigenberger Vienna
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Gabor Gulyas wrote a review Feb 2020
Budapest, Hungary35 contributions6 helpful votes
There was not enough garage capacity, check it before U travel by car Nearby, 4 min walk there is an alternative, but it cost 27 EUR Extra Room is okay, and clean, stuff was really friendly Breakfast was okay
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from MaxxHotelVienna, Front Office at MAXX by Steigenberger Vienna
Responded Feb 15, 2020
Dear GaborG540, Thank you for your positive comments. We are glad to hear that you enjoyed your stay with us! We hope your next stay and just around the corner. Call us if there is anything we can help you with! Best regards, Valerija Volkova
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Kiki C wrote a review Feb 2020
Hong Kong, China539 contributions15 helpful votes
+1
1.Nice Location and service. 2.Room size is big enough, everything are well prepared, clean and tidy. But the size of the bed can be bigger. 3.The quality and quantity of food for dinner and breakfast are great. 4.In fact, the smoking area can be moved to the area that not near to the entrance, the smell is so strong when the door is opened.
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Date of stay: December 2019Trip type: Traveled with family
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Response from MaxxHotelVienna, Front Office at MAXX by Steigenberger Vienna
Responded Feb 15, 2020
Dear Kiki_CTKiki, We thank you very much for the wonderful comments you left on Tripadvisor. We strive to provide a superior service experience for every customer; your feedback is very important to us. We are already looking forward to welcoming you back in our hotel at your next Viennese experience. Best regards, Valerija Volkova
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PRICE RANGE
$89 - $187 (Based on Average Rates for a Standard Room)
LOCATION
AustriaVienna RegionViennaHundsturm
NUMBER OF ROOMS
195
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Frequently Asked Questions about MAXX by Steigenberger Vienna
Which popular attractions are close to MAXX by Steigenberger Vienna?
Nearby attractions include RoomEscape by Fox In A Box Vienna (0.6 miles), Travel Shack Vienna (0.5 miles), and Raimund Theater (0.4 miles).
What are some of the property amenities at MAXX by Steigenberger Vienna?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at MAXX by Steigenberger Vienna?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at MAXX by Steigenberger Vienna?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at MAXX by Steigenberger Vienna?
Yes, a parking garage is available to guests.
What are some restaurants close to MAXX by Steigenberger Vienna?
Conveniently located restaurants include Mini Restaurant, Ghisallo, and Gasthaus Woracziczky.
Are there opportunities to exercise at MAXX by Steigenberger Vienna?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Does MAXX by Steigenberger Vienna have an airport shuttle?
Yes, MAXX by Steigenberger Vienna offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at MAXX by Steigenberger Vienna?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at MAXX by Steigenberger Vienna?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does MAXX by Steigenberger Vienna offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.