Lowest prices for your stay
Only 4 left at
$476
Free cancellation until 04/01/23
$478
Free cancellation until 03/31/23
$550
$458
Hotels.com$476
Official Site$472
Lol.travel$550
View all 19 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (1,874)1,874
Room & Suite (418)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#33 of 396 hotels in Vienna
Location
4.6
Cleanliness
4.9
Service
4.7
Value
4.4
Travelers' Choice
THE HISTORIC PALAIS WHICH BLENDS MODERN LUXURY WITH VIENNESE CHARM! The 5-star superior Palais Hansen Kempinski offers a modern and luxurious lifestyle in a historic Palais. Individual service combined with Viennese charm ensures moments that will be remembered. The listed Palais is located in the centre of Vienna in the first district close to the most popular sights. Designed by the famous architect Theophil Edvard Hansen, the hotel welcomed visitors to the World Exhibition in 1873 and reopened in 2013 as part of Europe’s oldest luxury hotel group Kempinski. There are 152 elegant rooms and suites on three floors. Culinary delights are provided by the restaurants Die Küche Wien and Michelin-starred EDVARD. In the Lobby Lounge guests enjoy the famous Kempinski apple strudel. Evenings are best spent in the Lobby Bar, the Cigar Lounge and award-winning 26°EAST Bar. The Kempinski The Spa with gym offers relaxation and wellness.
Read more
Anything missing or inaccurate?Suggest an edit
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Steam room
Baggage storage
Concierge
Currency exchange
Newspaper
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Allergy-free room
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Bathrobes
Show more
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Business
Languages Spoken
English, French, German
Location
100Great for walkers
Grade: 100 out of 100
113Restaurantswithin 0.3 miles
34Attractionswithin 0.3 miles
Contact
Schottenring 24, Vienna 1010 Austria
Name/address in local language
Getting there
SchottenringVienna U-Bahn3 min
SchottenringVienna U-Bahn3 min
Rental CarsSee rental cars from $35/day
1649Reviews36Q+A100Room tips
Reviews
Traveler rating
- 1,354
- 205
- 51
- 26
- 13
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
+1
We spent two nights at the hotel. When we arrived there were absolutely nobody waiting for the guests or help them with the luggage. The receptionist was nice, lobby’s athmosphere too but nothing beyond it. Rooms and hallways are so old fashioned almost like B&B. It is hard to communicate with the housekeeping staff and the restaurant’s too. They are unlikely to speak english and sometimes german as well. At the restaurant (breakfast time) there was nothing like the kempinski standard. Not offered the morning shot, there was no menu on some tables and nor asked if we wanted something from it. There were only a few guest but there were used plates and glasses on almost every table. On the second morning we were asked if we want coffe. Instead we told a pot of black tea, but the ukranian/russian hostess did not understand it so we got coffee. There is a little space in the restaurant filled with babychairs and extra chairs , it is without any door, but with an opened paravan. Finally on our second breakfast a lady closed the paravan so guest could not see the chaos in there. These all small details what matter. At night we decided to try the lobby. We were sitting there like 40 minutes without anybody came to us, even they looked at us many times. Other guests got so angry, many left the lobby, and many of them told the waiter it was nonsense (i can relate). There were a lot of staff and all the guest were just waiting and waiting. It was absolutely a disaster and a very big chaos. What we can say for all section we saw. At the reception there is a little room behind the receptionist with and opened door so guest can see the things there, what should not. Staff are not kind and polite, a lot of nationality, hard to communicate. To finalize: it is absolutely not a Kempinski experience, we tried some, but it is the worst of all. We are so dissapointed.…
Read more
Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski Vienna
Responded 3 weeks ago
Dear nikolettnapsug_ri, Thank you so much for sharing your feedback and I would like to sincerely apologize for the experiences you described in regards to breakfast and our lobby. Both are very popular, also with local guests from outside, and what you described does neither reflect our standards nor our aspiration to deliver seamless and personalized services at all times to all our guests. I am really sorry that we failed to deliver and meet your expectations this time. Please rest assured that your comments are taken very seriously and will be addressed accordingly. We hope to get a chance to welcome you back and I am confident that we will be able to regain your trust in our serivces! With kindest regards, Florian Wille
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Upon checking in, I was immediately greeted with friendly staff. My friend and I spent two nights in the Junior Suite, which was not only beautiful, but extremely spacious as well. Loved that there was so much closet space. Not to mention, the bathroom had heated tiles. I slept like a baby in the king-size bed and I looked forward to the breakfast buffet everyday (because it was just that good!) The location was perfect too. Short walk to major attraction sights and the tram stops weren’t too far away either. Overall very impressed with my stay and would definitely recommend!
Read more
Date of stay: October 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski Vienna
Responded Oct 16, 2022
Dear MySuitecaseJourneys, Thank you for your wonderful review and we are delighted to read how much you enjoyed your stay with us. It is comments like yours that motivate us even more to deliver the most personalized service every single day to our guest. It would be wonderful to welcome you back to Palais Hansen Kempinski in the not so distant future! With kindest regards from all of us, Florian Wille & team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had an excellent experience during my stay at the Palais Hansen Kempinski Vienna. I travelled from Doha for business trip and actually after completing, i extended for leisure with my best friend. Hotel location is great as it is near to sightseeing areas by walking distance and easy transportation. Reception was very welcoming and at anytime very helpful, my room was cleaned daily and consistently, the food was very tasty, breakfast had a lot of choices and I loved “Edvard” restaurant, so tasty food and very professional staff. I met both pianists in the evenings at the lounge, the play so nice and the ambience is so elegant. Thank you for the exceptional stay and I will come back for sure😁
Read more
Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski Vienna
Responded 4 weeks ago
Dear Venture63623066004, Thank you so much for your most amazing feedback and we are delighted to read just how much you enjoyed your stay with us. We are all looking forward to welcoming you back to Palais Hansen Kempinski and with kindest regards from the capital of music, Florian Wille & team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had stayed for 6 nights at Palais Hansen Kempinski Vienna it was awesome .. location and ambience outstanding, hospitality of staff beyond words, food was delicious, meticulously maintained rooms and surroundings! Overall a great and memorable experience.. will highly recommend to anyone Thank you all the great time we have in this amazing hotel
Read more
Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski Vienna
Responded 4 weeks ago
Dear saifa1852, thank you so much for your most wonderful feedback and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Surinder was the bartender again tonight. He is truly an amazing bartender. Not only with this warm and kind personality that makes any guest in the bar feel relaxed and comfortable, but his ability to make the lair excellent and innovative drinks has been an amazing experience. He Lauren to my wish about getting an old fashioned but with a ginger twist to it. He engineered and produced a drink that was a wonderful combination of an old fashioned with ginger and orange flavor. I even agreed with him that he should call it the Viking Old Fashioned because I’m from Denmark (I’m an investment banking executive from a hedge fund) . Surinder made my afternoon (2 hours) absolutely wonderful! Best of recommendations. OJ
Read more
Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski Vienna
Responded Jan 24, 2023
Dear Ole J, thank you so much for your wonderful feedback! Surinder is a true artist and we are very proud to have him in our team! We all hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service quality was so excellent, we opted to eat dinner in the lobby one night and skip our reservation out. We stayed over NYE and expected services to be strained but they weren’t in the slightest. Location is excellent as it’s a five min walk from the attractions but far enough away that it’s insulated from the noise. Even the front door bellman was pleasant. We loved the breakfast spread too.
Read more
Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski Vienna
Responded Jan 22, 2023
Dear williamallison2813, thank you so much for your most wonderful feedback - I am more than happy to share this with the entire team! It is comments like yours that motivate us every day to deliver seamless and personalized service to all our guests. We hope to have the pleasure to welcome you back to Palais Hansen Kempinski in the New Year! With kindest regards from all of us, Florian Wille & team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent Dec 30, 2022-January 2nd at this hotel. We booked because we wanted the BEST hotel and to be able to walk to everything in the old city, so our standards were high, but they surpassed it all. I would also like to single out Gregor, the Head Concierge and his staff for their amazing service. My travel advisor dealt with them before we got there and I asked for help while there. We had assistance with everything from dinner reservations to helping me understand my train tickets. Everyone was I plan to go back to Vienna, and I will not look anywhere else but here to stay.
Read more
Date of stay: January 2023
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski Vienna
Responded Jan 16, 2023
Dear RAforAll, thank you so much for your most amazing review! We are all over the moon to read just how much you enjoyed your stay with us and the entire team here at Palais Hansen Kempinski is looking forward to welcoming you back in the New Year!! With kindest regards, Florian Wille & team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Old sofa, dirty curtins and floor, used hygiene set. The price was 800 Euro per one night. For this price a expected more. Other 5* hotels were much cheper this day in Wien. But till this visit I trusted Kempinski brand. Kempinski hotels have nice brakfasts. So do Palais, but Sevice during the brakfast is only ok, ok like in 4* hotel, not like 5* hotel. Food and drinks in the lobby bar not very well, again only ok. We had to wait long for service, it was not that busy that evening. .
Read more
Date of stay: December 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski Vienna
Responded Jan 8, 2023
Dear agnieszkaj384, thank you for your candid feedback and I would like to apologize that we were unable to meet your expectations during your recent visit to Palais Hansen Kempinski. This does not reflect our standards nor our aspirations to deliver personalized and seamless service to all our guests. I sincerely hope that you will give us another chance to regain your trust in our services! With kindest regards and best wishes for the New Year, Florian Wille & team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not what we expected . Not 5 star service Not a good check in Not told about the key card being required for lift etc Room not ready for hours First breakfast so bad Not enough staff No instructions on breakfast etiquette or coffee offers , plates and used crockery not taken away god it was chaos Second breakfast was better, more staff but still just ok , Berlin staff were exceptional The worse was to come Looking forward to the Spa all day on the Tuesday We left it till the evening to relax And then a family arrive at 19.00hrs with a 3 year old splashing about IN A SPA UNREAL and the staff were not helpful My husband went down to reception to give our views and was not happy With staff response Dissatisfied and sad to give this review because I really expected more Not sure if we will be back…
Read more
Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski Vienna
Responded Jan 3, 2023
Dear Anne H, Thank you for your feedback and I am sorry to read that we were unable to meet your expectations during your recent stay with us. Our SPA is open for families until 4pm every day and I am sorry that this was not managed at 7pm - I have already spoken with my colleagues to ensure that this policy is adhered to at all times! I am glad to hear that you mentioned during your checkout that apart from the SPA incident your were satisfied with your stay and I sincerely hope that we will have the pleasure to welcome you back on your next visit to Vienna. With kindest regards and best wishes for the New Year, Florian Wille
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Highly recommend a stay in the Palais Kempinski Hotel Vienna. The staff were warm and friendly and helpful, and our concierges Miroslav and Gregor, provided outstanding care and customer service. We needed to find a restaurant for lunch on Xmas Day that could accommodate our gluten free requirements and we were delighted with the concierge’s choice of Fuhrich Restaurant. Kempinski is a perfectly located hotel, close to Xmas markets, restaurants and museums.
Read more
Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski Vienna
Responded Dec 28, 2022
Dear aqualins, thank you so much for your wonderful review and we are delighted to read just how much you enjoyed your festive stay with us! We all hope to have the pleasure to welcome you back to Palais Hansen Kempinski in the New Year! With best wishes from all of us, Florian Wille & team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$409 - $531 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Palais Hansen Kempinski
LOCATION
AustriaVienna RegionViennaInner City
NUMBER OF ROOMS
152
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingPALAIS HANSEN KEMPINSKI VIENNA - Updated 2023 Prices & Hotel Reviews (Austria)
Frequently Asked Questions about Palais Hansen Kempinski Vienna
Which popular attractions are close to Palais Hansen Kempinski Vienna?
Nearby attractions include Needle Vinyl Bar (0.3 miles), Maria Am Gestade (0.2 miles), and Sigmund Freud Museum (0.3 miles).
What are some of the property amenities at Palais Hansen Kempinski Vienna?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Palais Hansen Kempinski Vienna?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palais Hansen Kempinski Vienna?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Palais Hansen Kempinski Vienna?
Yes, parking is available to guests.
What are some restaurants close to Palais Hansen Kempinski Vienna?
Conveniently located restaurants include Vienna Sausage, Indien Village, and Leto.
Are there opportunities to exercise at Palais Hansen Kempinski Vienna?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Palais Hansen Kempinski Vienna have airport transportation?
Yes, Palais Hansen Kempinski Vienna offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Palais Hansen Kempinski Vienna located near the city center?
Yes, it is 0.5 miles away from the center of Vienna.
Are any cleaning services offered at Palais Hansen Kempinski Vienna?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palais Hansen Kempinski Vienna?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.