PALAIS HANSEN KEMPINSKI

Travel safe during COVID-19

What you can expect during your stay

All linens sanitized in high-temperature wash
Face masks required for guests in public areas
Face masks required for staff in public areas
Hand sanitizer available to guests & staff
Regularly sanitized high-traffic areas
Staff required to regularly wash hands

Updated 10/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

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Updated 10/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

5.0

Excellent

1,558 reviews

#23 of 387 hotels in Vienna

Travelers' Choice

THE HISTORIC PALAIS WHICH BLENDS MODERN LUXURY WITH VIENNESE CHARM! The 5-star superior Palais Hansen Kempinski offers a modern and luxurious lifestyle in a historic Palais. Individual service combined with Viennese charm ensures moments that will be remembered. The listed Palais is located in the centre of Vienna in the first district close to the most popular sights. Designed by the famous architect Theophil Edvard Hansen, the hotel welcomed visitors to the World Exhibition in 1873 and reopened in 2013 as part of Europe’s oldest luxury hotel group Kempinski. There are 152 elegant rooms and suites on three floors. Culinary delights are provided by the restaurants Die Küche Wien and Michelin-starred EDVARD. In the Lobby Lounge guests enjoy the famous Kempinski apple strudel. Evenings are best spent in the Lobby Bar, the Cigar Lounge and award-winning 26°EAST Bar. The Kempinski The Spa with gym offers relaxation and wellness.

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Location

Full view

100Great for walkers

Grade: 100 out of 100

0Restaurantswithin 0 miles

0Attractionswithin 0 miles

Contact

Schottenring 24, Vienna 1010 Austria

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Getting there

Vienna Intl Airport12 miSee all flights

Ivanka Airport39 miSee all flights

SchottenringVienna U-Bahn3 min

Rental CarsSee rental cars from $35/day

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1558Reviews34Q+A100Room tips

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Hamad wrote a review Aug 2021

Doha, Qatar79 contributions36 helpful votes

Hotel's Favorite

My 3rd visit to Vienna

It’s always wonderful to be in Wein, it’s my 3rd time in Austria and this time I stayed in Palais Hansen Kempinski, it was a fabulous experience. I selected this hotel because of its location being few steps away from the metro station which connects you to all parts of the city and beyond. My check-in experience was great, the lady who checked me in was very helpful along with the concierge guys too. Towards the end of my stay I had to get my PCR test done, although the hotel provided me with a kit to get it done in my room, I preferred to do it the normal way, the people working at the reception guided me and helped me getting it done on time with no extra effort. I was assigned to room 278 and it was a very nice room, quite specious the bed was very comfortable and the bathroom was really nice with rain shower. During my stay I also had delicious breakfast at the lobby resturant an open buffet with great variety of breakfast items. The SPA facility was nice too, I couldn’t get any treatment done due to its odd timing but had the pleasure of the sauna which was amazing. One of my friends visited my and I met him in the lovely and specious lobby area and the people working there were very hospitable, we both enjoyed the gathering. Finally my check-out experience was as good as my check-in experience even better and super quick. Keep up the great work guys, this hotel is going to be my favourite place to stay whenever I’m in Vienna and I shall certainly recommend it to my network 😃…

Date of stay: August 2021Trip type: Traveled solo

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Response from Palais Hansen, Inhaber at Palais Hansen Kempinski

Responded Aug 9, 2021

Thank you for your nice review! We are very happy that you enjoyed your stay with us and that you liked our hotel facilities. Thank you for your nice words about our team. The people make the difference. They create a beautiful atmosphere and service for our guests. We look forward to welcoming you again at Palais Hansen Kempinski Vienna! Warm regards, Florian Wille General Manager

xtacine wrote a review Jul 2021

Los Angeles230 contributions183 helpful votes

In love and wish I lived in this fabulous hotel!

Palais Hansen Kempinski is flawless, pure and simple. We booked through Amex Platinum Travel and everything was perfection, from the start. We stayed for 5 nights, were upgraded to a Grand Deluxe room, a very spacious and quiet location of the hotel. Everything just works - beautiful decor, fabulous shower, great bathroom, perfect Ferragamo toiletries, excellent linens, unparalleled service with a smile from EVERYONE, and fabulous food, from breakfast to Edvard, the Michelin starred restaurant. The gym was great; we didn't swim in the pool (no time, Wien has so much to see and do), but I did use the business center for super confidential online meetings and no one else was in there - they opened it just for me. Thomas, the Clef d'Or concierge is great - he will figure out anything you might need. Such cheerful bell staff as well, and everyone so knowledgeable about Wien. What a joy. I wish I had the 6 million euro so I could buy one of the apartments on the top floor, but alas, the wonderful rates we got through Amex FHR program made up for it. I would NEVER EVER STAY ANYWHERE ELSE - Palais Hansen Kempinski is THE best hotel in Wien, bar none!…

Date of stay: June 2021

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Response from Palais Hansen, Owner at Palais Hansen Kempinski

Responded Jul 11, 2021

Thank you so much for this wonderful review! We are more than happy that you had a wonderful stay with us so and enjoyed every part of our hotel so much. I am especially happy to read your comments about our staff as our team is the biggest asset we have to make a guest feel welcome. It would be a pleasure to welcome you again at Palais Hansen Kempinski! All the best from Vienna, Florian Wille, General Manager

James S wrote a review Dec 2020

Vienna, Austria1 contribution1 helpful vote

Gansl

We had the most fantastic Goose (Gansl) lunch delivered to our home by the Kempinski. All the restaurants may be closed in Vienna, but this was a 5-star experience in our own home. A real treat during a strange year. The Goose was magnificently cooked, while the sides were fantastic. We also had some mulled wine. It was so good, that we are going to order in some Xmas food too. I highly recommend it. Treat yourself.

Date of stay: December 2020

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Response from Palais Hansen, Owner at Palais Hansen Kempinski

Responded Dec 30, 2020

Thank you very much for your great review! We are glad you enjoyed our Gansl dinner so much! Thank you also for the recommendation. It would be a pleasure to welcome you in one of our restaurants again! Kind regards, Florian Wille, General Manager

gobofraggle wrote a review Nov 2020

Brighton, United Kingdom1823 contributions207 helpful votes

+1

Great hotel for a city break

My husband and I stayed here for a 6 day city break booked with BA from 01/12 to 06/12. We opted for a deluxe room with breakfast included & had a great stay. The room was large (were allocated a corner room) & had a massive bed with the usual separate duvets (a great idea for those who normally suffer with duvet hoggers!), sofa, coffee table & corner desk with chair. Nespresso coffee machine was good for a quick drink before going down for breakfast. The lights etc are controlled by the switchs on the wall. Loved the mini tablet by the side of the bed for ordering eye masks etc. The bathroom was a decent size with underfloor heating & lots of counter space. The bath & shower are both controlled by the touch of a button, so much nicer than struggling to find that balance between either freezing or scalding. Breakfast was great & enjoyed being able to order a la carte as well as buffet items. There was the usual offerings available such as yoghurts, cereals, pastries & hot items cooked to order as well. Champagne available every morning too if so inclined. The location of the hotel is great, a 15-20 minute walk into the main shopping area & the nearest underground a short walk away (turn right outside of hotel entrance & keep walking straight down the road towards the river). It was also walking distance to one of the main Christmas Markets. Loved the staff here from housekeeping to the front desk, nothing was too much trouble. Try the cocktails in the lobby bar of an evening as well - best Mai Tai so far. The only slight downside was the OPEC conference was on when we stayed so sometimes breakfast was busier than normal & on occasion the delegates took up all the seating in the lobby during the day so no afternoon tea for us. Would love to come back for another visit! …

Date of stay: December 2019Trip type: Traveled as a couple

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Response from Palais Hansen, Owner at Palais Hansen Kempinski

Responded Dec 3, 2020

Thank you so much for you wonderful review! It is great to hear that you enjoyed your stay with us so much, especially the room and our breakfast. Thank you for your kind words about our staff - I will pass on your compliments to them. We hope to welcome you again soon! Best regards from Palais Hansen, Florian Wille, General Manger

J Steiner wrote a review Oct 2020

Hong Kong, China201 contributions1097 helpful votes

Lovely Business Hotel

I was there on business in one of my favourite cities in the world. This was my first time at a Kempinski and it was a lovely experience. The location was convenient to everything. I did not have a chance to try any of the amenities or the dining in the hotel but from what I saw it was as it should be from a luxury hotel of this calibre. I appreciated the fact that the bathroom were spacious and had a separate shower and bathtub. Thank you.

Date of stay: August 2020

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11 Helpful votes1 Save

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Response from Palais Hansen, Inhaber at Palais Hansen Kempinski

Responded Oct 6, 2020

Thank you so much for your review! We are happy that you enjoyed your stay with us so much and we really hope to welcome you again on your next trip to Vienna. Kind regards, Florian Wille, General Manager

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