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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 10/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Palais Hansen Kempinski
Updated 10/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#27 of 395 hotels in Vienna
Location
4.6
Cleanliness
4.9
Service
4.7
Value
4.4
Travelers' Choice
THE HISTORIC PALAIS WHICH BLENDS MODERN LUXURY WITH VIENNESE CHARM! The 5-star superior Palais Hansen Kempinski offers a modern and luxurious lifestyle in a historic Palais. Individual service combined with Viennese charm ensures moments that will be remembered. The listed Palais is located in the centre of Vienna in the first district close to the most popular sights. Designed by the famous architect Theophil Edvard Hansen, the hotel welcomed visitors to the World Exhibition in 1873 and reopened in 2013 as part of Europe’s oldest luxury hotel group Kempinski. There are 152 elegant rooms and suites on three floors. Culinary delights are provided by the restaurants Die Küche Wien and Michelin-starred EDVARD. In the Lobby Lounge guests enjoy the famous Kempinski apple strudel. Evenings are best spent in the Lobby Bar, the Cigar Lounge and award-winning 26°EAST Bar. The Kempinski The Spa with gym offers relaxation and wellness.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Bathrobes
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Business
Languages Spoken
English, French, German
Location
Full view
100Great for walkers
Grade: 100 out of 100
118Restaurantswithin 0.3 miles
32Attractionswithin 0.3 miles
Contact
Schottenring 24, Vienna 1010 Austria
Name/address in local language
Getting there
SchottenringVienna U-Bahn3 min
SchottenringVienna U-Bahn3 min
Rental CarsSee rental cars from $35/day
1608Reviews34Q+A100Room tips
Reviews
Traveler rating
- 1,329
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- 46
- 21
- 13
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Popular mentions
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Most Recent
Amenities are amazing. Makes your stay home away from home. Loved the rain shower and robes provided. Bed and pillows were extremely comfortable. Breakfast had a great selection and the location is fabulous. We only used the metro to go to the palace and Bratislava.
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Date of stay: June 2022
Rooms
Location
Service
Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski
Responded 1 week ago
Thank you so much for your amazing review! We are glad you enjoyed your stay and the city - by the way, there is so much more to discover, explore and enjoy and we all hope to be able to welcome you back to Palais Hansen Kempinski very soon!
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Hotel's Favorite
I stayed at the Palais Hansen Kempinksi last weekend and it was by far one of the best experiences these days.... Even though I live in Vienna, such a change of scenery is really highly recommended.... "Lady in red" Vanessa gave us a warm welcome and surprised us with delicious pralines and fresh fruits... accompanied by a bottle of champagne very very fine and exquisite! the absolute highlight was the dinner at Edvard Restaurant... the service and the food really spectacular... very well presented and explained by Laura and her colleague... I would highly recommend " the carte blanche menu" of 5 or 7 courses ... If you're ever out in town, don't miss it.... huge compliments to chef Thomas Pedevilla, Great... merciii Chef! If you travel to Vienna, really the place to be.... Also highly recommended for the locals, Viennese... whether you want to break the routine or go out with your friends to experience something different, the Palais Hansen is the right address for it! p.s the Suite was beautiful and I slept like a baby ...:)…
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Date of stay: March 2022
Value
Location
Service
1 Helpful vote
Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski
Responded Mar 15, 2022
Dear SilviR11, Thank you for your kind review and we are glad that you enjoyed your staycation with us! It is wonderful to read that our team was able to impress you and thank you also for your compliments about your experience in our Restaurant Edvard - the team is very proud to have been awarded a Michelin Star for 8 consecutive years! Since you live in Vienna, why not try our famous Sunday Champagne Brunch on your next visit? We all hope to be able to welcome you back to Palais Hansen Kempinski very soon! Florian Wille & team
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My husband and I had a lovely stay at the Palais Hansen Kempinski in Vienna. The hotel is beautiful and the rooms are very comfortable and spacious. Easy to access the Ringstrasse from the hotel, we passed a pleasant couple of days walking around and checking out the sights. The service was especially notable. In particular, the concierge Gregory made our trip, arranging reservations for dinner and great seats for the opera, in addition to being friendly and welcoming. Five stars!
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Date of stay: June 2022Trip type: Traveled as a couple
Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski
Responded 1 week ago
Thank you so much for your amazing review! We are so glad that you enjoyed your time with us in Vienna and we all hope to have the pleasure of welcoming you back to Palais Hansen Kempinski!
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We are Titanium members and Kempinski Vienna is one of the best Kempinski hotels we stayed worldwide. Rooms are amazing (Junior Suite), inner decorations are 10/10, staff is superb and level of details are superb. Breakfast is also very very good, dinner very nice and hotel location is best you can get. We are looking forward coming back to this amazing Kempinski hotel. One of the best stays ever.
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Date of stay: May 2022
Rooms
Location
Service
Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski
Responded 4 weeks ago
Thank you so much for your amazing review! We are glad to read that you did enjoy your stay with us and we are all looking forward to welcoming you back to Palais Hansen Kempinski very soon!
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Together with the Kempinski in Turkey, Kempinski in Bangkok and the Kempinski in St Petersburg this must be one of the best Kempinski properties around the world. Great property. Great location. Amazing service. Clean, amazing housekeeping service. Close to the center of Vienna.
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Date of stay: May 2022Trip type: Traveled on business
Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski
Responded May 16, 2022
Thank you so much for your amazing review - and yes, we are in good company indeed! We all hope to be able to welcome you back to Palais Hansen Kempinski very soon.
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It was amazing! The food was great, the staff was exceptional. It was a delightful experience. If you are looking for a nice place for brunch - strongly recommend! For special occasions - it’s perfect. Definitely coming back! 👌
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Date of stay: May 2022Trip type: Traveled as a couple
Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski
Responded May 15, 2022
Thank you so much for your kind review and we are delighted to read that you enjoyed our Sunday Champagne Brunch to the fullest! We all hope to welcome you back to Palais Hansen Kempinski very soon.
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I've been to the Hansen Kempinski before for a function and saw that they served Afternoon Tea, which I simply just had to try. Well, it was brilliant! The atmosphere, the nibbles, the tea... just lovely! The staff was so attentive and kind, the food was superb and the tea hit just the right spot. I can definitely recommend and will return!
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Date of stay: November 2021
Location
Cleanliness
Service
1 Helpful vote
Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski
Responded May 9, 2022
Thank you so much for your amazing review! Maybe we will be able to welcome you back to Palais Hansen Kempinski for our famous Sunday Champagne Brunch next time?
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My husband and I travel extensively and are very selective with hotels we stay at. Even prior to our trip, this hotel's exemplary customer service already manifested by the manner they responded to my inquiries (have had to cancel several times due to travel restrictions as a result of the pandemic). Beyond the amazing facilities, the quality of food, and exceptional service, of particular noteworthy is their professional and courteous staff from all levels who treated us with warmth and utmost hospitality. We are so happy to have finally found a hotel we consider "home" when we visit Vienna again.
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Date of stay: April 2022
Value
Rooms
Room Tip: Request a room away from neighboring restaurants who have outdoor dining that stay open late.
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Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski
Responded May 5, 2022
Dear Beth C, it has been a true pleasure to welcome you to Palais Hansen Kempinski and on behalf of the entire team I would like to thank you for your kind review! We all hope to be able to welcome you both back to Palais Hansen Kempinski in the future! With kindest regards, Florian Wille & team
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Lovely common areas. Superior room was large with fabulous bathroom, one touch shower (very large and separate) and bath with Ferragamo toiletries. Turn down service, free mini bar (non alcohol only sadly!). Great breakfast, very attentive staff.
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Date of stay: April 2022Trip type: Traveled with friends
Room Tip: Only issue was no maid service one day so nothing replenished
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1 Helpful vote
Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski
Responded Apr 24, 2022
Dear mariarP8582IR, thank you for your wonderful review and we all hope to welcome you back to Palais Hansen Kempinski very soon! Florian Wille & team
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Visited the Palais Hansen due to a business meeting and loved the stay. Such a wonderful experience - clean room with a personal welcome of the hotel in form of a Guglehupf - dedicated housekeeping service and attentive F&B Service. Overall it was an amazing stay and would highly recommend the hotel.
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Date of stay: April 2022Trip type: Traveled solo
Helpful
Response from Palais Hansen, Owner at Palais Hansen Kempinski
Responded Apr 9, 2022
Dear Nele_Freital, Thank you so much for your kind feedback and we are glad that you enjoyed your stay with us. We all hope to be able to welcome you back to Palais Hansen Kempinski very soon - why not take an additional night next time to explore the magic city of Vienna right on our doorsteps?
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PRICE RANGE
$328 - $448 (Based on Average Rates for a Standard Room)
LOCATION
AustriaVienna RegionViennaInner City
NUMBER OF ROOMS
152
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Claim Your Listing Frequently Asked Questions about Palais Hansen Kempinski
Which popular attractions are close to Palais Hansen Kempinski?
Nearby attractions include Needle Vinyl Bar (0.3 miles), Maria Am Gestade (0.2 miles), and Eastcoast (0.1 miles).
What are some of the property amenities at Palais Hansen Kempinski?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Palais Hansen Kempinski?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palais Hansen Kempinski?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Palais Hansen Kempinski?
Conveniently located restaurants include Indien Village, Vienna Sausage, and Cafe Restaurant Leto.
Are there opportunities to exercise at Palais Hansen Kempinski?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Palais Hansen Kempinski have airport transportation?
Yes, Palais Hansen Kempinski offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Palais Hansen Kempinski located near the city center?
Yes, it is 0.5 miles away from the center of Vienna.
Are any cleaning services offered at Palais Hansen Kempinski?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palais Hansen Kempinski?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.