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Anantara Palais Hansen

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Traveler (1125)
Room & Suite (355)
Videos (1)
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About

#35 of 379 hotels in Vienna
Location
4.6
Cleanliness
4.9
Service
4.7
Value
4.4
Travelers' Choice
Anantara Palais Hansen Vienna Hotel is located on the Ringstrasse Boulevard in the center of Vienna. It sits in close proximity to top attractions like the former Vienna Stock Exchange, City Hall and St. Stephen’s Cathedral. Plus, it’s only a 25-minute drive away from the airport and is within walking distance of key public transport hubs. The hotel building was designed by eminent architects Theophil Hansen and Heinrich Förster between 1869 and 1873. In 2013, the building was painstakingly and beautifully restored, with its original features maintained. Today, the hotel offers 152 rooms and suites of various sizes, including the largest Presidential Suite in Vienna and several connecting rooms that are perfect for families. The majority of the hotel’s rooms and suites offer views of the surrounding Viennese streets or the interior courtyard. All are packed with amenities and features that will make your stay far more convenient.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Indoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Bath / shower
Bathrobes
Safe
Telephone
Wardrobe / closet
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Luxury
Business
Languages Spoken
English, French, German
1,668Review36Q+A100Room tips
Traveler rating
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Popular mentions
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Peter D wrote a review Mar 2024
5 contributions12 helpful votes
First the positives. The architecture is stunning, the lobby is grand, and the rooms are spacious and refined. Large windows and high ceilings make already spacious rooms seem much bigger than they are. The location is tops. The gym, however, is located in a basement with little natural light and limited equipment - I expected more from an Anantara property. I also am not sure as to why the spa opens at 11 AM only, which did not fit with my schedule. breakfast was also served in a dark secluded area, which wasn;t very welcoming. A good stay, but not worth the cost, and I would not stay here again.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Andrew David V wrote a review Dec 2023
Toorak122 contributions95 helpful votes
The hotel is nice but i think it needs a revamp. We are in a junior suite which the furniture is worn and chipped. The doona covers have holes in them hmmm. The best thing is the coffee machine which makes a lovely coffee. Breakfast was okay but had better at a 3-4 star hotel. The pool is lovely and the sauna was great. Centurion Amex recommended this hotel but i wouldn’t return. And i will be letting Amex know as it is part of the fine hotels they recommend. I had to phone to get coffee replaced and not enough towels. You wouldn’t expect this from a 5 star hotel.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Bring your bathers as have a lovely pool.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Palais Hansen, Owner at Anantara Palais Hansen
Responded Jan 1, 2024
Dear AndrewV626, Thank you for your candid feedback and it was my pleasure to meet with you personally and discuss the points you mentioned in your review. Once again, please accept my apologies for the shortfalls you experienced - they are in no way a reflection of our continuous efforts to deliver a personalized and faultless service at all times. With all the best wishes for the New Year and with kindest regards, Florian Wille
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SGHtraveller wrote a review Dec 2023
India41 contributions26 helpful votes
This is a decent luxury hotel in Vienna with excellent concierge services (thank you Samy). The hotel offers excellent breakfast, though other dining options are limited (quite basic). The staff members are helpful. Overall, a good property (recommend staying in higher category rooms & suites, like we did) for a stay in Vienna.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palais Hansen, Owner at Anantara Palais Hansen
Responded Dec 21, 2023
Dear SGHtraveller, Thank you very much for taking the time to review your stay with us at Palais Hansen Kempinski Vienna. I am truly happy to read that you have enjoyed your time with us and especially our colleague Samy from the Concierge team stayed in such good memory. We would all hope to have the chance to welcome you back to us sometime soon. With best regards Florian Wille General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tony617 wrote a review Oct 2023
Dublin, Ireland21 contributions12 helpful votes
We stayed four nights at the hotel to celebrate our 25th wedding anniversary, We booked a Hansen suite and it was perfect. Very roomy, excellent décor, great bathroom, large comfortable bed, clean …. hard to fault. Whilst it was more expensive than our usual hotel booking, overall we considered it to be good value for money. A few very minor criticisms: * The hotel is not as centrally located as some of it's competitors. It's a 1-2km walk in to the "old town". We used the fairly expensive taxi's to get to attractions such as the Schönbrunn Palace. Public transport is excellent - once you get to grips with it. * The hotels food menus didn't really suite our needs (my wife is vegetarian), and were very expensive. The Edvard 'fine dinning' restaurant was empty when we looked in; the large and brightly lit lobby wasn't really a restaurant; whilst breakfast in the Wintergarten was a bit of a disappointment for someone who's default order is the "Full Irish/English" fried breakfast * The suite had two large TV's, but a walk-through of the EPG revealed that the only English channels were news based - BBC World, CNN and Bloomberg. A couple of English language entertainment channels would have been much appreciated when relaxing in the evening. * Servicing of the room was a bit hit and miss. On two occasions we left the room about 9 am and returned about 3 pm and it had not been serviced. On one occasion the maid had just arrived and we did a U turn and went to the lobby for half an hour. Finally: * We used the spa twice, barely anyone else was there - highly recommended. * Staff were always very helpful and friendly, without excessive over attentiveness
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Taxis are quite expensive. Consider using the excellent public transport system, a U-Bahn...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Palais Hansen, Owner at Anantara Palais Hansen
Responded Oct 9, 2023
Dear Tony617, Thank you for your kind and candid feedback which is really appreciated! I am glad to read that overall you did enjoy your stay with us, however at the same time would like to apologize for the shortfalls you experienced. Allow me just some comments for clarification: Schoenbrunn Palace can comfortably and safely be reached by public transport with underround line U4 without changing - the stations is 50m away from the hotel. Our Michelin starred restaurant was closed for 3 days between a pupup concept and has fully reopened on October 5th. The breakfast buffet includes more than 120 individual items, most of the sourced locally. In addition, a-la-carte items such as Egg Benedict or even congee can be ordered at the table at no extra costs. I appreciate your comments about English entertainment channels and we will search for additional options through our satellite provider. Alternatively, tablets or laptops can be connected to our TVs and allow to watch any channel available, including Netflix, etc. I would like to assure you that we do take your observations very seriously and we will work very hard in order to deserve the full 5/5 in all areas during your next visit to Palais Hansen Kempinski and beautiful Vienna!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tamala P wrote a review Sep 2023
9 contributions1 helpful vote
We only had a very short stay, but had a lovely experience. The foyer is gorgeous and the food they served was great each time. The bar was also lovely. The pianist at the lobby was also very enjoyable during our meal. There is a smoking room, but you're technically not allowed to bring any drinks in there, which is a bit annoying. Our room was very spacious and beautiful; getting a room with a balcony was also a plus. Would recommend
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palais Hansen, Owner at Anantara Palais Hansen
Responded Sep 11, 2023
Dear 868tamalap, Thank you for your amazing feedback! The solution with the smoking lounge is in line with the Austrian law and the only option to keep this facility available to our guests - and it is the last one of its kind in Vienna! We hope you have more time during your next visit to enjoy our facilities, services and beautiful Vienna! With kindest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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weebs2 wrote a review Aug 2023
Bedford, United Kingdom19 contributions22 helpful votes
Location was a fifteen minute walk to start of town centre. Reception staff were great and let us into the room at 11am which was really good as we had very early flights. Lounge piano player was fantastic but female service staff were miserable. Room was lovely. Didn't make up mini bar last day. Food in lounge was a let down and we felt better to eat out. Generally not as good as other hotels around the world in this that we have stayed at.
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Date of stay: August 2023Trip type: Traveled with family
Room Tip: Use street taxis where possible. Hotel booked were more expensive.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palais Hansen, Owner at Anantara Palais Hansen
Responded Aug 17, 2023
Thank you very much for your feedback and I would like to apologize that we were not able to fully meet your expectations on all accounts this time. We will continue to work very hard in order to deserve the full 5/5 in all areas during your next visit to beautiful Vienna, the capital of music!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Babs wrote a review Aug 2023
United Kingdom2 contributions1 helpful vote
I was brought as a surprise with two other couples to celebrate my 60th Birthday . It is a beautiful hotel. The staff are fabulous and the service is excellent. If i had one complaint it would be the two duvets on the beds instead of one large one. The gym was clean and had all I needed. Big thank you to everyone in the hotel for making our stay so good.
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Date of stay: August 2023
Location
Service
Trip type: Traveled as a couple
Room Tip: No pool just large jacuzzi : bar open til midnight so great for drinks after being out for dinner.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Palais Hansen, Owner at Anantara Palais Hansen
Responded Aug 9, 2023
Dear Abjecc, Thank you so much for your wonderful review and we are glad to read just how much you enjoyed your special day with us! We all hope to have the pleasure to welcome you all back to Palais Hansen Kempinski on your next visit to the capital of music! With warm regards, Florian Wille & team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sri wrote a review Jun 2023
Dubai, United Arab Emirates30 contributions26 helpful votes
Really well run 5 star hotel. The entire process of arriving at the porch right till check out was amazing. Stayed there for 4 nights as a solo traveller. Key highlights for me: Room - very good sized rooms. Usually in Europe you expect smaller room sizes, but the room size and amenities here were amazing. Breakfast - fantastic breakfast. Large spread and great service Location - loved the location of Schottering. It’s a quiet location, however it’s a short walk to the stephenplatz area, The metro station is very close to the hotel (5 mins walk). Service standards - very good service standards. I did not face any issue.
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Date of stay: June 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Palais Hansen, Owner at Anantara Palais Hansen
Responded Jun 29, 2023
Dear Sridip G, thank you ever so much for your wonderful feedback and we are delighted to read how much you enjoyed your stay with us! We all hope to welcome you back to Palais Hansen Kempinski on your next visit to the capital of music!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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brienanni wrote a review Jun 2023
Kita, Mali253 contributions119 helpful votes
Luxury hotel, in a not so friendly neigborhood (a bit deserted surroundings at night). The room was superb, comfortable bed, luxury bathroom. The breakfast very good, a rich selection of items to choose from.
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Palais Hansen, Owner at Anantara Palais Hansen
Responded Jun 28, 2023
Thank you so much for your amazing feedback and we are delighted to read that you enjoyed your stay with us. The big advantage of our location is that we are right in the city center, yet away from the very crowed areas. We all hope to have the pleasure to welcome you back to Palais Hansen Kempinski on your next visit to beautiful Vienna, the capital of music!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rolf wrote a review Jun 2023
Paphos District, Cyprus5 contributions1 helpful vote
It’s now a B & B (business to business) hotel, as a costumer itself you will not counting there. Only conferences, events etc. they closing restaurants, the lobby whenever it’s fine to hold up an event. Service is like in a conference hotel. The hotel lost his soul. I feel sorry, but it’s business. I’m happy to be free to change for my future visits, even as a high level member. There are some better places to stay in Vienna. Only a few taking care
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: It’s good for convention and event loving companies
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Palais Hansen, Owner at Anantara Palais Hansen
Responded Jun 16, 2023
Dear Rolfrunner, I am sorry to read that we were not able to meet with your expectations on your recent stay. We held a charity fashion show in our lobby on the 6th June - this has been an isolated event, since you know that we are usually celebrating the Viennese art of living in our beautiful lobby - with live piano music, fresh apple strudel, lots of art.... We all hope to have the pleasure to welcome you back on your next visit to Vienna!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$340 - $440 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Palais Hansen Kempinski
LOCATION
AustriaVienna RegionViennaInner City
NUMBER OF ROOMS
152
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ANANTARA PALAIS HANSEN - Updated 2024 Prices & Hotel Reviews (Vienna, Austria)

Frequently Asked Questions about Anantara Palais Hansen Vienna Hotel
Which popular attractions are close to Anantara Palais Hansen Vienna Hotel?
Nearby attractions include Needle Vinyl Bar (0.3 miles), Sigmund Freud Museum (0.3 miles), and Maria Am Gestade (0.2 miles).
What are some of the property amenities at Anantara Palais Hansen Vienna Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Anantara Palais Hansen Vienna Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Anantara Palais Hansen Vienna Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Anantara Palais Hansen Vienna Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Anantara Palais Hansen Vienna Hotel?
Conveniently located restaurants include Vienna Sausage, Lola - Spanisches Tapas Restaurant, and Indien Village.
Are there opportunities to exercise at Anantara Palais Hansen Vienna Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Anantara Palais Hansen Vienna Hotel have airport transportation?
Yes, Anantara Palais Hansen Vienna Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Anantara Palais Hansen Vienna Hotel located near the city center?
Yes, it is 0.5 miles away from the center of Vienna.
Are any cleaning services offered at Anantara Palais Hansen Vienna Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Anantara Palais Hansen Vienna Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.