We stayed at the Ritz Carlton Vienna and experienced excellent personalized service . At the reception , Oliver greeted us , ensured we were familiar with the hotel and at every turn offered to assist us . The staff at the breakfast and bar were equally professional and welcoming . Our room had a balcony , no particular view but was extremely quiet .The location was very convenient to walk to all the major sights . The pool and spa facilities are modern and clean . I would say the only draw back to this hotel was the doormen , who were often absent and encouraged us to take taxis (the only time we did ,the taxi charged us double the uber rate - I believe the doorman should have advised us that there was a fixed rate .) Below delicious cocktail and view from our room

I've stayed at several Conrad & Waldorf hotels from Hilton, but this was my first time staying at a Ritz Carlton. I highly recommend this Vienna hotel! Rooms were nice, spacious, and clean! Very luxurious! Dijana made our stay exceptional! I felt like she was family by the time we left! Concierge was also essential in securing us some opera tickets. When I had looked online only very expensive tickets were available. The concierge was able to get us cheaper tier tickets for a small service fee. We arranged this in advance by email and credit card. It was a life saver as we didn't want to miss out on the Vienna Opera. Hotel location is excellent as it's feet from the trolley line and a brisk walk to the subway station. Beautiful gardens, shops, and restaurants are all a small walk in whichever direction. We missed out on the roof bar as it closes early, but there are several nice on-site restaurants including a steakhouse and also a Sicilian restaurant. There's a spa and pool in the lower ground level. I would absolutely stay at the Ritz in Vienna again.

Ritz-Carlton is for many synonymous with luxury. But what luxury means nowadays? Honestly, the hotel offers rooms, which you may find in many hotels, not necessarily 5*. Large bed, nice linen, spacious bathroom with marble on the floor and walls, Nespresso coffee machine. So, what makes 5*, in case of Ritz-Carlton. In my opinion: 1) absolutely fantastic location at the Schubert ring, near the park and underground station, 15 minutes to Steffl, 5 minutes to Opera and Musikverein, 2) aesthetics of the building façade, 3) very good service, with helpful, merry consierge, 4) cheeses, juices, salmon and eggs during the breakfast; 5) pool and saunas, 6) windows that you can open if you wish. The breakfast itself was of a very good quality but offered a bit too limited choice of food.