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Room & Suite (383)
Dining (132)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Contactless check-in
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Updated 07/16/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Vienna
Updated 07/16/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#35 of 396 hotels in Vienna
Location
4.8
Cleanliness
4.8
Service
4.7
Value
4.3
Travelers' Choice
GreenLeaders GreenPartner
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Books, DVDs, music for children
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Rooftop bar
Highchairs available
Strollers
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Foot bath
Foot massage
Full body massage
Massage
Neck massage
Steam room
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Air purifier
Bathrobes
Interconnected rooms available
Room service
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Luxury
City View
Languages Spoken
English, French, Russian, Spanish and 15 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
188Restaurantswithin 0.3 miles
131Attractionswithin 0.3 miles
Contact
Schubertring 5-7 1010 Vienna, Vienna 1010 Austria
Name/address in local language
Getting there
StadtparkVienna U-Bahn3 min
KarlsplatzVienna U-Bahn7 min
Rental CarsSee rental cars from $35/day
1914Reviews30Q+A100Room tips
Reviews
Traveler rating
- 1,478
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- 38
- 26
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Most Recent
I would like to thank you the whole team at the Ritz Carlton Vienna for the beautiful stay but most of all for the special caring! Special thanks to Raphael, Rita, Alejandro, Sanzhar and Oliver for the professional, smiley and delicate attentions!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favorite
I stayed in the Ritz-Carlton in Vienna for just under 3 months (89 days to be precise from April – July 2022). I work as a virtual lawyer and needed a change of environment from which to work and also recover from a medical condition that I'd developed due to an accident. I choose to visit Vienna as it is one of my favourite cities in the world and knew that I couldn’t go wrong with the Ritz-Carlton. Being a long-stay guest meant that I was able to gain a real insight into how the hotel operated in various instances (including when it was at peak capacity, had several conferences and also when an alarm went off in the hotel and a fire brigade had to attend temporarily to investigate). You also really get to know each and every individual that works in the hotel – from the doorman, concierge, front desk, restaurant staff, housekeeping , gym/spa and maintenance – and you get to learn about their backgrounds, motivations and sometimes even the challenges that they face and how they are working through them. My experience overall at the Ritz-Carlton was very good and I have no hesitation in recommending it and returning in the future. Firstly, I have to mention Olga that manages several functions and forms a part of the management team. From the moment that I arrived and up until the end of my stay, Olga was extremely welcoming, attentive and helpful in every possible way – 24/7. Prior to working as a virtual lawyer, I used to work as a journalist and have experience of reviewing several hotels including those in “The Leading Hotels of the World” and it’s rare to come across someone that manages a team and works like Olga. She works extremely hard and has always appeared very calm under pressure which instils confidence in others – whether it be her team or guests (e.g., when the fire brigade had to arrive in the weekend and Olga returned to work after 20:00 to manage everything with her team). There are several other staff that make a wonderful impact at the Ritz-Carlton, and I only wish that I had written down each name to mention it in this review, but for now I’ll include some of the staff that I interacted with regularly: Eddy, Norman, Adrian, Lilly, Jury, Tamara, Georgi, Ellen, Amjet, Samuel, Lanka and Adrianna. Whatever one sought, the staff at the Ritz-Carlton did everything that they could to make it happen. For example, I was cold – they gave me a heater. I like chocolates – they gave me different types each day. I wanted to heat my take-out – they brought me a microwave. I wanted some electronic adapters – they immediately gave me three. I wanted housekeeping and the turndown service to come at certain times – they made it happen. Secondly, I have to highlight how the rooms and suites within the Ritz-Carlton are truly stunning. My parents came to stay for a few days as did my best friend and I have had a chance to see the different room categories and have to admit that they are some of the largest of rooms that I’ve seen in Vienna (especially the suites). I was in a suite with a balcony which was facing the front of the hotel and it was one of the most stunning rooms that I have ever stayed in anywhere in the world. The high ceilings, large windows, enormous bathroom (with bathtub and rain shower), walk in wardrobe, table/desk for working and the lounge / seating area were perfect. It was phenomenal. The balcony enhanced the experience even more as there were several events including marathons and parades that passed by the hotel. Thirdly, the restaurants and other areas in the hotel are immaculate and more than functional. If you want an excellent breakfast with fabulous service, the Dstrikt is the place to go, if you want to have a leisurely dinner with some interesting entertainment (including a live artist drawing and painting on a gigantic canvas) Pastamara has your name on it, if you want to experiment with cocktails and the D-Bar is super cool and has to be on your list. The Atmosphere Rooftop bar was pleasant and had some nice views (some of which can be enjoyed partially by those staying in rooms on the 7th floor). My favourite parts of the public areas of the hotel had to be concierge (especially Eddy who is truly a wonderful person), the Dstrikt (due to all of the staff) and the spa/gym. When I am in London (my main base), I train in the gym at least 5-6 times a week, so it was super important to me to stay in a hotel that had the best type of equipment including freeweights and machines. While the Ritz-Carlton has a small gym, it has the key equipment that one would want to use including freeweights (from 1kg up - 25+ kg), several mats, two benches, cross trainers, treadmills, machines for your upper body (including rowing and chest press). All the equipment is state of the art and the majority of which is from the Technogym brand – which is brilliant. I even managed to do a good weightlifting session in the mornings and a virtual dance class in the evenings from the gym. It should be noted though that for hotel standards, the gym would probably be considered a good size (and its only because I use so many commercial gyms that I call it “small”)! The spa area incudes sauna/steam room (within the changing rooms), a swimming pool that plays music underwater and a number of treatment rooms. The treatment rooms are gorgeous, and the therapists are awesome and really make you feel special. I would totally recommend visiting the spa and booking treatments there. To be transparent, I have to admit that there were a few issues during my stay (e.g., an item that I ordered for room service didn’t arrive as it should have or a staff member accidently knocked on my door when the ‘do not disturb sign’ was on). However, the abundance of positives of the experience significantly outweighs those infrequent issues and importantly, I was and am very impressed with the speed at which staff apologised and remediated any issues. I also recognise that being a long-stay guest can mean that you’re prone to see so much including experiencing the episodic mistake by staff that are tirelessly trying to please you and everyone else. You could argue that as this is the Ritz-Carlton, mistakes should not happen at all? However, in light of the fact that the hospitality industry is trying to resurrect itself after Covid-19 and Vienna is facing a shortage of staff for this area, it’s understandable that there may be a few kinks that need to be occasionally ironed out. It’s all about how efficiently the iron operates – and I’m confident that the management at the Ritz-Carlton with Olga is capable in ensuring that the infrequent issues that I faced become non-existence. There are very few hotels that I have become like a second home to me and well, before this trip, there was only one place: Sarova Whitesands Beach Resort & Spa in Mombasa. Now, I’m pleased to add the Ritz-Carlton in Vienna to this list, and would return without any doubt! Thank you to all the staff at the Ritz-Carlton that made my stay a real pleasure.…
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Date of stay: July 2022
Rooms
Cleanliness
Service
Room Tip: Select a room with a balcony (the hotel only has a few facing the front and the back)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RitzCarlton Vienna, General Manager at The Ritz-Carlton, Vienna
Responded 4 weeks ago
Dear Ms. Modha, Warm greetings from The Ritz-Carlton, Vienna! It has been a great pleasure to have you with us, and I would like to take this opportunity to thank you so much for providing such an amazing feedback about the great job our Ladies and Gentlemen did in the last few months. It is really heartwarming to see, that the Gold Standards of The Ritz-Carlton are being enlivened through the genuine care provided by them. I especially treasure the fact, that you have mentioned that mistakes can also happen, however the way that a hotel is handling them is even more important. We, at The Ritz-Carlton, Vienna are very proud to have made it on your "list of home away from homes", and are looking forward to another opportunity to welcome you. I have shared your wonderful feedback with all the Ladies and Gentlemen, because it is important for us, that they feel appreciated, and their efforts are recognized. This letter will be the source of inspiration and motivation for our daily work for a long time. Once again, I really appreciate you taking the time and effort in providing such a valuable feedback to us and also to other travelers. Looking forward to welcoming you back! With kind regards, Judit Sipos Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved my stay at the Ritz. Super fancy and elegant. The room was comfy and spacious. The staff there goes above and beyond. I plan on staying there again. You can’t miss it if you’re coming from the CATz it’s about a good 15 min walk from the stations.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Just checked in after a looooonnng flight so we haven’t even slept here yet but had to write a review. Our pick up from the airport, which was arranged by the hotel, was flawless. Excellent driver and car! The hotel staff did everything in their power to get us a room as soon as possible since we had been awake for almost 24 hours. The club level service and food was wonderful. Our room is very spacious, in great condition and very clean. Loved all the amenities available especially for a long distance traveller who doesn’t want to bring all the comforts and conveniences of home. The concierge was exceedingly informative and kind. The service here is simply wonderful!!! Bravo to all the ladies and gentlemen !! Great location as well.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Just outstanding!! From Rita at the Club lounge to Simon at the bar, we had an amazing 6 days at the Ritz. The service is impeccable. The location is perfect. The ladies and gentleman of the Ritz were amazing. We will definitely come back! There is no better place to stay!! Thank you so much for making this a wonderful week.
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: Get the club option
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This hotel is in a perfect location for sightseeing and the concierge is excellent. They were able to help book restaurants and excursions all via email in advance of our trip. We had one tiny hiccup that the team addressed immediately. The rooms are a little dated but they are fully equipped and the linens are new. Highly recommend.
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I definitely do not recommend room 716. One-third of the room was not usable due to the slanted ceiling and it was comparable to a college dorm room. The room certainly did not look anything like any of the published photos. They offered to move us, but we had already unpacked and my daughter was showering. It was basically ok, but I didn't expect to be in a room that was less comfortable than a pedestrian motel. We paid for a package that came with breakfast. I called in the morning to ask what the procedure was and was told I could eat in the restaurant or order anything from the breakfast menu for the room. The next day, I called to ask about the breakfast charges on our bill and they apologized and said they will get them removed. I called again a few days later, and was told the same thing. When I checked out, I asked about the breakfast charges again and was told that I was supposed to have eaten somewhere in the hotel (I was still unsure where). The manager came out to coldly inform me that since she could not "prove" anything, she would remove the breakfast charges - which at this point I didn't even care about. Had I known it was going to be such a public ordeal, I would not have even mentioned it.…
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Date of stay: September 2022
Value
Service
Sleep Quality
Room Tip: The rooms on the 5th-7th floors seem to be more of a motel-style
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from RitzCarlton Vienna, General Manager at The Ritz-Carlton, Vienna
Responded 2 weeks ago
Dear bunniehutch, We highly appreciate your feedback and time you took to share with us your opinion on our hotel and services. For the first and foremost please accept our sincerest apology for the less than satisfactory experience you have had at our hotel. Our hotel has always taken pride in ensuring that our guests have the feeling of it being at home away from home and wish we had another chance to welcome you back and restore your faith in our brand! Since I have already contacted your directly before, I will be more than happy to be at your disposal for any further questions or requests. With my best regards, Olga Pashaeva Front of House Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel staff more than made up for the aging hotel which will need some updating very soon. Great location and concierge was “spot on” with his dinner selections. One small beef- we checked in (my wife and I) as a couple yet they only provided 1 welcome drink in their bar. Wasn’t worth bringing up and based on their attentiveness on other issues I am confident they would have accommodated the request. Great roof top bar and a must visit if you stay there- great view of the City and the contrast of new and old buildings is visible from the roof top. Bed was very comfortable although for a US person the operations of the lights is a challenge and that was for all hotels we stayed at over 12 days in Europe (Germany and Austria).
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Great hotel and the room was fantastic and spacious with a large balcony. The 2 things that lets it down is the breakfast service which just seems a bit disorganised , staff looking very stressed and one day was offered a breakfast menu and the next day I didn’t. Had to ask for coffee on numerous occasions on both days. Also the staff are very efficient but not one came across personable or helpful.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Our recent stay at Ritz Carlton, Vienna was beautiful! The staff in the “club lounge” on floor 7 were attentive, polite and helpful. Especially Rita!!! Rita arranged concert tickets and restaurant reservations for us. In particular she recommended an authentic Italian restaurant Cucina Cipriano (Rita is Italian so ….) that you MUST visit. The lounge itself was an oasis for us to rejuvenate in between sightseeing expeditions (it was very hot). The offerings were excellent and we had a light meal there ahead of concerts if time did not permit a restaurant visit. We certainly felt the extra cost of the Club Lounge was well worth it. The room itself was excellent, typical for a Ritz property.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
PRICE RANGE
$355 - $669 (Based on Average Rates for a Standard Room)
LOCATION
AustriaVienna RegionViennaInner City
NUMBER OF ROOMS
201
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Claim Your Listing Frequently Asked Questions about The Ritz-Carlton, Vienna
Which popular attractions are close to The Ritz-Carlton, Vienna?
Nearby attractions include First Escape (0.2 miles), Concerts in St. Anne’s Church (0.2 miles), and The Vienna Philharmonic (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Vienna?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Vienna?
Top room amenities include air conditioning, a flat screen TV, and a bidet.
What food & drink options are available at The Ritz-Carlton, Vienna?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Ritz-Carlton, Vienna?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Vienna?
Conveniently located restaurants include Apron, Pauli, and Loca.
Are there opportunities to exercise at The Ritz-Carlton, Vienna?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton, Vienna have airport transportation?
Yes, The Ritz-Carlton, Vienna offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Ritz-Carlton, Vienna located near the city center?
Yes, it is 0.5 miles away from the center of Vienna.
Are any cleaning services offered at The Ritz-Carlton, Vienna?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton, Vienna?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.