We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Ambassador

Kaerntner Strasse 22 Neuer Markt 5, Vienna 1010 Austria
COVID-19 update: See the added health and safety measures this property is taking.Read more
Official Hotel
View all 15 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (332)
Room & Suite (96)
Dining (34)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
Updated 07/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#176 of 387 hotels in Vienna
Ambassador Hotel is a luxurious business hotel, located in the heart of Vienna, directly on the Kärntner Strasse shopping street.
Read more
Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Good to know
Historic Hotel
Languages Spoken


Full view
100Great for walkers
Grade: 100 out of 100
344Restaurantswithin 0.3 miles
221Attractionswithin 0.3 miles
757Reviews15Q+A80Room tips
Traveler rating
  • 314
  • 276
  • 92
  • 33
  • 42
Time of year
Traveler type
  • More
Selected filters
  • Filter
  • English
Popular mentions
Simona wrote a review Sep 7
34 contributions14 helpful votes
We stayed in this hotel for two nights at the end of August, after a long car journey through Europe. We arrived late enough in the evening, around 20 o'clock. The services were well below expectations for a 5 stars hotel in the middle of Vienna. First of all, parking. Due to modernization works that are carried out in front of the hotel, we were guided at front desk to a public parking lot (payed) located to a few minutes walk away, carrying our luggage alone, because there is any bellboy. We should have been warned about that when we booked the room. Hard to belive for a 5-stars hotel! The room’s furniture (century old furniture with historical significance but not practical) is degraded, the upholstery is worn out, the enclosure doors did not close well, and the noise from the next room made by other guests (less tired than we were). Finally, at last breakfast, I have received gluten-free bread expired in July and June respectively (I have gluten intolerance)!!! I’ve noticed that because I’ve got the bread wrapped up. Of course, on check out we had to go alone by walk with the luggage to the parking lot. I recommend this hotel only for the location.
Read more
Date of stay: August 2021
iWiebe wrote a review Feb 2021
Utrecht, The Netherlands1095 contributions256 helpful votes
The hotel is very well located on one of the main shopping streets in Vienna. Very spacious rooms which seem te be somewhat dated. Some staff somewhat grumpy but all in all a very good choice to stay.
Read more
Date of stay: March 2020
2 Helpful votes
Sarah wrote a review Feb 2020
Chicago, Illinois1077 contributions195 helpful votes
This (Oct 2019) was the third time I stayed at this hotel because the first two times were excellent. This time wasn't perfect, but it was still okay. I love the actual hotel and the location. The rooms are big and spacious, the bathrooms are nice, the lobby is beautiful, the location is beyond convenient. The bad thing about this stay is that there was MAJOR construction going on immediately around the hotel. You cannot get dropped off by a taxi in front. In fact, we had to be dropped off several blocks away, which wasn't ideal coming from the airport after 12 hours of traveling and with all of our luggage. The gentleman who checked us in was not very enthusiastic, either. We stayed in a classic room with a king-sized bed. It was very nice with a beautiful chandelier and traditional Viennese decor. The bathroom was huge, marble, and modern with a very good hairdryer. The only problem with the room was that the sound of construction was LOUD and started very early in the morning. It wasn't quite as bad with the windows closed, but we wanted the breeze since it was in the mid-60's/low-70's when we were there. The service wasn't great. The hotel seemed quite understaffed, but maybe October just isn't as busy a time for them. On our first night we repeatedly tried to call to order room service and no one answered. My husband finally called the front desk and was told that room service would be alerted but, unbelievably, they still never answered the phone. After about 45 minutes he ended up just going out to pick up food even though we were exhausted. The next morning on our way out we requested more pillows in our room (to the same gentleman who checked us in), and when we returned later that day they were not there. It took two more phone calls to get them delivered. Check out was seamless and the staff who checked us out were very friendly and attentive. I would consider staying here again since I had had good service in the past, but definitely not while the construction is going on.
Read more
Date of stay: October 2019
Sleep Quality
1 Helpful vote
Lisaa wrote a review Jan 2020
5 contributions2 helpful votes
Location excellent. Room size very spacious. Not cleaned well No tea / coffee making facilities. No tissues in bedroom. Double bed 2 singles pushed together. No double quilts. Not a 5 star. Tired hotel
Read more
Date of stay: December 2019Trip type: Traveled as a couple
2 Helpful votes
564norm wrote a review Dec 2019
Sydney, Australia343 contributions107 helpful votes
The hotel is in a great location on the main shopping street and central to everything you want to see and do in Vienna. The room was very spacious, quiet and clean. The staff were helpful and the interior of the hotel is beautiful and old world.
Read more
Date of stay: December 2019
Room Tip: Stay at the back of the hotel as the square in front is under construction at the moment
See more room tips
1 Helpful vote
$163 - $237 (Based on Average Rates for a Standard Room)
ambassador wien hotel, ambassador wien vienna
AustriaVienna RegionViennaInner City
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Hotel Ambassador
Which popular attractions are close to Hotel Ambassador?
Nearby attractions include Historic Center of Vienna (0.2 miles), The Hofburg (0.3 miles), and St. Stephen's Cathedral (0.2 miles).
What are some of the property amenities at Hotel Ambassador?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Ambassador?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Ambassador?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Hotel Ambassador?
Conveniently located restaurants include Paul, Casino Restaurant Wien, and Restaurant Rote Bar.
Is Hotel Ambassador located near the city center?
Yes, it is 0.2 miles away from the center of Vienna.
Are any cleaning services offered at Hotel Ambassador?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Ambassador?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Ambassador offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Ambassador?
Many travelers enjoy visiting Historic Center of Vienna (0.2 miles), Belvedere Museum (1.1 miles), and Ringstrasse (0.6 miles).
Is Hotel Ambassador accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.