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Austria Trend Hotel Ananas

Rechte Wienzeile 93-95 Sonnenhofgasse 8-10, Vienna 1050 Austria
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Room & Suite (614)
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About

#233 of 379 hotels in Vienna
Location
4.2
Cleanliness
3.8
Service
3.6
Value
3.5
In the heart of the capital; near the famous Naschmarkt; 20 km to the airport; 2 km to the train station.
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Property amenities
Paid private parking on-site
Free internet
Restaurant
Conference facilities
Banquet room
Baggage storage
Non-smoking hotel
24-hour front desk
Parking
Wifi
Breakfast available
Breakfast buffet
Meeting rooms
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mid-range
Languages Spoken
English, German
2,178Reviews35Q+A100Room tips
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Susana D wrote a review Mar 2024
1 contribution
Rude receptionists. When we arrived, the receptionist was rude to us, did not give us any information about the hotel or city. When we went to pay for breakfast, the receptionist "Eduardo" made us pay double for breakfast. When I spoke to the assistant manager she told me that we would receive the money for the breakfast that we overpaid IF it had actually been deducted from my bank account (even after I had shown proof from my bank that breakfast was deducted twice). Quite indifferent to this situation, I had to insist on clarifying this situation. I do not recommend this hotel to anyone.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christian Reitbauer, General Manager at Austria Trend Hotel Ananas
Responded 2 weeks ago
Dear Ms. Susana, Thank you very much for your feedback. It is important to us, so we can instantly improve. We apologize for any inconvenience during your stay. I assure you that our team follows the highest standards and gives their best to full fill our guests wishes and to make their stay in Vienna a wonderful experience. However, addressing your words about the double payment: the money have been deducted from your account just one time. There has been a technical issue with our terminal, so your bank misinformed you about the double charge (the amount has been reserved and will be back on your bank account within a few days). It has been checked and explained to you upon your departure. We have also apologized for the misunderstanding, issued an invoice and showed you the report from our device. We did our best to kindly clarify the situation and address your concerns. We acknowledge that it was a confusing moment and apologize for the inconvenience. Thank you again for your feedback. With best regards Christian Reitbauer and your Austria Trend Hotel Ananas Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anonymous wrote a review Mar 2024
89 contributions32 helpful votes
A decent hotel with a few minor issues affecting our stay. My original review was not saved so have tried to summarise the main points below. Pros: 1. Positive service from the front desk and housekeeping staff. They were very helpful with providing directions and accommodating our request for more pillows. 2. Excellent location next to Pilgramgasse station (two stops from the city centre) and some lovely restaurants within walking distance. 3. Reasonable cost, much cheaper than other hotels in the area (which may be indicative of the following points). Cons: 1. Ant infestation (due to packets of sugar provided by the hotel). The housekeeping staff tried to resolve this but it remained a problem throughout our stay. 2. Room temperature. The heating unit was very noisy but didn't seem to do anything, even after changing the settings. 3. Bathroom setup. The shower head would not stay upright and kept falling down even when we tried to tighten it. As British tourists, the shelf toilet was also quite off-putting. 4. Noisy guests. Not really a criticism of the hotel but some of the guests on our floor were very inconsiderate, especially one woman who woke us up at 7am every morning with her opera warm-ups. Overall, not the worst experience I've had but certainly one that could have been improved.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christian Reitbauer, General Manager at Austria Trend Hotel Ananas
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our front desk and housekeeping staff to be helpful during your stay. It is rewarding to know that their positive service enhanced your experience. Moreover, we are pleased that you enjoyed our hotel's convenient location near Pilgramgasse station and the surrounding restaurants. We sincerely apologize for the issues you encountered during your stay. Regarding the ant infestation, we take cleanliness and pest control very seriously. Rest assured that we will address this matter promptly to prevent any future occurrences. Additionally, we appreciate your feedback on the room temperature and bathroom setup. Your comments will be shared with the relevant departments for further improvement. As for the noise disturbance caused by other guests, we regret any inconvenience this may have caused. While this is beyond our direct control, we aim to ensure all guests have a comfortable and peaceful stay. We will remind all guests to be considerate of others to maintain a tranquil environment. We value your input as it helps us identify areas for enhancement. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. With best regards Christian Reitbauer und Ihr Austria Trend Hotel Ananas Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Aussie-Traveller3121 wrote a review Jan 2024
Melbourne, Australia341 contributions246 helpful votes
I didn't give this hotel a four star (very good rating), but it is better than three stars (average) rating. We stayed there in December 2023 for two nights as part of a tour group. Our (small) group was just one of many tour groups staying in the hotel. We checked in independently and this was quick and efficient and the staff member checking us in was friendly and helpful. Our room was a reasonable size and adequate for our needs. The room was clean, the bed comfortable, a good bathroom, free WiFi and tea & coffee making facilities in the room. No complaints from us. Breakfast (included) was OK. Nothing flash but with enough variety to make it acceptable. I don't think I have ever seen so many hotel guests having breakfast at the same time, being spread out in what looked like several function rooms. Accordingly, it was difficult finding a table (we shared) & getting to some popular food items, with long waiting lines. Don't know how the hotel could solve this problem, except my nominating a specific time for each tour group to go to breakfast, which wouldn't please everyone, I am sure. There is a nice bar in the hotel, but the bar service was very slow. There are some good restaurants within close walking distance to the hotel. Whilst we didn't use it, I believe the hotel is close to a train line, but you would need to check this if you are interested in using the train. The city is in the process of building a new metro line close to the hotel.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christian Reitbauer, General Manager at Austria Trend Hotel Ananas
Responded Feb 5, 2024
Dear Aussie-Traveller3121, Thank you for taking the time to share your feedback about your recent stay at Austria Trend Hotel Ananas. We appreciate your detailed review and would like to address the points you mentioned. We are glad to hear that your check-in experience was quick and efficient, and that our staff member was friendly and helpful. It is our priority to provide excellent service to all our guests, and we are pleased that we met your expectations in this regard. We are also delighted to hear that your room size was reasonable and adequate for your needs. Cleanliness, comfort, and the availability of amenities such as free WiFi and tea & coffee making facilities are indeed important aspects of a comfortable stay, and we are glad that you found them satisfactory. Regarding breakfast, we understand that the high number of tour groups staying at the hotel during your visit may have caused some inconvenience in terms of finding a table and accessing popular food items. We appreciate your understanding that it is challenging to manage such situations, but we will take your feedback into account and explore possible solutions to improve the breakfast experience for our guests. Furthermore, we apologize for any inconvenience you experienced with the bar service. We will certainly review our processes to ensure that our guests receive prompt and efficient service at all times. Thank you for mentioning the good restaurants within walking distance of the hotel. We are fortunate to be located in an area with a variety of dining options, and we hope that our guests can explore and enjoy the local culinary scene. Once again, we appreciate your feedback and will use it to continuously improve our services. We hope to have the opportunity to welcome you back to Austria Trend Hotel Ananas in the future. With best regards, Christian Reitbauer und Ihr Austria Trend Hotel Ananas Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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T1cky wrote a review Jan 2024
Wolverhampton, United Kingdom5 contributions3 helpful votes
Hotel was lovely, staff were great, breakfast was nice. In a great location, right next to an underground station - ideal for getting around the city. We visited in November 2023 and there was a lot of construction near to the hotel - for a new underground line I believe - however, the construction didn't impact us at all, just not the prettiest thing to look at / walk by.
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Review collected in partnership with Jet2holidays
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christian Reitbauer, General Manager at Austria Trend Hotel Ananas
Responded Jan 16, 2024
Dear Guest, thank you very much for having taken the time to express your satisfaction during your recent stay at the Austria Trend Hotel Ananas. We are grateful for the positive feedback and will most definitely seize the opportunity in one of our future team meetings in sharing the comments. This will motivate us in our efforts, in providing all our guests with the best possible service at our hotel. We look forward to welcoming you back to the Austria Trend Hotel Ananas in the future. With best regards Christian Reitbauer and your Austria Trend Hotel Ananas Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Curiosity41555465524 wrote a review Jan 2024
1 contribution
+1
I got a very small room, the 367. It was the worst experience in my life. Nothing worked in this room.No heating,so was very cold. Very dirty floor,the stained carpet an eyesore. In the very narrow shower ,the tube was mattress in a small bed was also broken,you couldn't move during sleeping,you hear wires .Worn towels.And the breakfast was a nightmare do to many people, got the feeling that i was in a camp. Quality of food low.
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Date of stay: December 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christian Reitbauer, General Manager at Austria Trend Hotel Ananas
Responded Jan 6, 2024
Dear Guest, thank you very much for having taken the time to express your opinion during your recent stay at the Austria Trend Hotel Ananas. In regards to your stay, which did not meet your expectations, we sincerely apologize for the inconvenience about the mattress and the housekeeping caused, and would like to point out that this is absolutely not standard in our hotel and we will most definitely bring this up in our up and coming Executive meeting. In regards to the breakfast, which was not to your liking, we understand that having breakfast with loud groups by your side is not ideal, that is why you can take breakfast in our Moser restaurant as well, where you will not meet any groups. I would like to assure you that it is our main objective to exceed our guests expectations and that we continuously strive in meeting this goal. We look forward to welcoming you back to the Austria Trend Hotel Ananas in the future. With best regards Christian Reitbauer and your Austria Trend Hotel Ananas Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Aphro wrote a review Dec 2023
Athens, Greece44 contributions7 helpful votes
Me and my friends had a great experience staying in this hotel. The rooms were really comfortable. They were warm and cozy despite the cold weather of Vienna in December. The staff were always polite and always willing to help if needed. The location of the hotel is really convenient since it’s walking distance from the underground railway. It was also easy to go to a supermarket or a drug store. Staying there only made our trip better!
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Date of stay: December 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christian Reitbauer, General Manager at Austria Trend Hotel Ananas
Responded Dec 30, 2023
Dear Aphro, thank you very much for having taken the time to express your satisfaction during your recent stay at the Austria Trend Hotel Ananas. We are grateful for the positive feedback and for emphasizing the friendliness of the staff. We will share this with our entire service team. This will motivate us in our efforts, in providing all our guests with the best possible service at our hotel. We look forward to welcoming you back to the Austria Trend Hotel Ananas in the future. With best regards Christian Reitbauer and your Austria Trend Hotel Ananas Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ελενη Φ wrote a review Dec 2023
1 contribution
It was a fantastic hotel!!! Everything was so clean! Very big rooms with great soft beds and linen with very good quality. The service was perfect. The staff very helpful and polite. Only 10 minutes walking from the historical center of Vienna. Many shops around the hotel , bakeries etc!! Very Good prices . EVERYTHING WAS SO PERFECT.
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Date of stay: December 2023
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christian Reitbauer, General Manager at Austria Trend Hotel Ananas
Responded Dec 26, 2023
Dear Guest, thank you very much for having taken the time to express your satisfaction during your recent stay at the Austria Trend Hotel Ananas. We are grateful for the positive feedback and for emphasizing the friendliness of the staff. We will share this with our entire service team. This will motivate us in our efforts, in providing all our guests with the best possible service at our hotel. We look forward to welcoming you back to the Austria Trend Hotel Ananas in the future. With best regards Christian Reitbauer and your Austria Trend Hotel Ananas Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Robin R wrote a review Dec 2023
Thornton Cleveleys, United Kingdom143 contributions39 helpful votes
We recently spent 5 nights at this supposedly 4 star hotel as part of a coach party visiting Vienna and attending a concert performed by Andrea Bocelli. The concert was magnificent, the hotel however was definitely NOT! We arrived quite late on the first evening after encountering heavy traffic en-route from an overnight stay at the Hotel Concorde Frankfort which was a totally different from the Ananas in every respect, as it was excellent. The location of the hotel is very good and just a leisurely 30 or 40 minute stroll to the city centre. The bed was exceptionally comfy and we both slept very well until work on the metro started early in the morning. The outside of the hotel is heavily scaffolded whilst the construction of a the new metro station takes place. Our room was situated right above this work which starts at 6:00am weekday mornings, the noise was very intrusive but the sound insulation with windows shut was very good however this meant getting up to shut the windows before 6:00am. Shower was very powerful but a little cramped, you need to be careful on exiting the shower as water ends up flooding the bathroom floor, this seemed to be a common theme as other members of our coach party experienced the same problem. Sadly one lady member of our group slipped when stepping out of the shower and broke her ankle in three places. On check in my sister/bother in laws room was found to be full of a foul bad drain smell, so bad we actually smelt it on leaving the lift and entering the corridor. We contacted reception and they quickly arranged a transfer to another room on a different floor however myself and wife could still smell it in the corridor whenever we left or arrived back at our room, fortunately though we could not smell it in our room. On arrival the hotel had kindly delayed our meal by a considerable time, we wished they hadn't bothered as it was of a very poor standard. The service veered from haphazard to downright rude and this was the theme for the next 5 nights. The reception area was very cold as the main doors were constantly opening and shutting and the doors to the restaurant were always open so eating at breakfast and dinner was best done well wrapped up. The side of the restaurant was also a main thoroughfare for large parties checking in at dinner, and out at breakfast, wheeling suitcases and other baggage, it was at times like eating on a train station platform but probably not as warm !! I had an altercation with a staff member running the bar on the first night regarding filling two beers up to the measured line, he refused to top up even though after several minutes the level still had not reached the measured line, when he gave me the slip to sign to put the bill on our room he pointed out where I should sign to leave a tip, not a chance!! We didn't bother eating at the hotel on the final night as the food and service was very low standard, and that is being polite. The room service was not of a good standard, the bed was made up and that was about it as far as room service went, the complimentary water was never replenished after the first night and tea/coffee/milk was also not replaced at all, we replaced these ourselves from the breakfast buffet. My sisters room was not serviced with tea/coffee etc at all, she mentioned this to me and I told her to find some herself in the restaurant, when she went to do this she was confronted by the same member of staff that I had had issue with on the first night and he accused her of being a thief. I raised this the following morning with the duty restaurant manager and it was obvious from his attitude and demeaner that he couldn't care less. In summary, Rooms (average) Service (poor) Food at breakfast (good) Food Dinner (very poor) Location (good) Sleep quality (good) Would we stay here in the future ? Definitely Not I expect the reply from General Manger Christian Reitbauer to follow his standard response of apologising that we weren't sufficiently satisfied, sharing the feedback at the next executive meeting, telling us of the hotels main objective to exceed the guests expectations and hoping to welcome us back some time in the future! Check back over the last few years how often this has been the reply to poor reviews and don't expect much to change.
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Janine R wrote a review Dec 2023
2 contributions2 helpful votes
Absolutely the worst hotel we have ever stayed in. Staff rude, unable to eat in the restaurant due to block bookings. Cannot get served in the bar. Worst experience ever Avoid at all costs. Room very basic. Staff not willing to direct you to Christmas Markets. Breakfast like a cattle market.
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Date of stay: December 2023
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Trip type: Traveled as a couple
Room Tip: Avoid at all costs
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christian Reitbauer, General Manager at Austria Trend Hotel Ananas
Responded Dec 11, 2023
Dear Guest, thank you very much for having taken the time to express your opinion during your recent stay at the Austria Trend Hotel Ananas. As we can see from your scoring, we are very sorry that you were not sufficiently satisfied with your stay at our hotel. We will communicate your judgment at our next Executive Meeting and will be working on a positive change. I would like to assure you that it is our main objective to exceed our guests expectations and that we continuously strive in meeting this goal. We look forward to welcoming you back to the Austria Trend Hotel Ananas in the future. With best regards Christian Reitbauer and your Austria Trend Hotel Ananas Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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philip w wrote a review Dec 2023
Dereham, United Kingdom1 contribution
The city of Vienna is warm and welcoming which is more than can be said for this hotel, the approach is through scaffolding and grafiti nothing like the photos.After a day of exploring this wonderful city we where told that they where not serving evening meals and we had to venture out into the cold to find something to eat nothing about this in the brochure. The restaurant managers attitude was abject apathy towards the clients saying they would not be able to offer any form of evening meal this week and not caring at all as they had coach trips in , the breakfast was good and these staff very ameanble. Housekeeping had to be reminded daily to replenish the tea/coffee/milk in the room .Finally to add insult to injury on the final evening there was a large group of school children staying and at 11.00pm they were hanging out of windows smoking and shouting at each other disturbing guests , this was reported to reception who could not care less and said there was nothing they could do about it ,this along with running about in the corridors and shouting continued until midnite when my wife went down and further complained. This hotel has the ability to be a first class hotel but with the apathy demonstrated by staff will never reach its potential and could not be reccomended to anyone.
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Date of stay: December 2023
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Location
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Trip type: Traveled as a couple
Room Tip: See above
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Christian Reitbauer, General Manager at Austria Trend Hotel Ananas
Responded Dec 8, 2023
Dear Guest, thank you very much for having taken the time to express your opinion during your recent stay at the Austria Trend Hotel Ananas. In regards to your stay, which did not meet your expectations, we sincerely apologize for the inconvenience caused, and will most definitely bring this up in our up and coming Executive meeting. I would like to assure you that it is our main objective to exceed our guests expectations and that we continuously strive in meeting this goal. We look forward to welcoming you back to the Austria Trend Hotel Ananas in the future. With best regards Christian Reitbauer and your Austria Trend Hotel Ananas Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$99 - $147 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
austria trend vienna, hotel ananas vienna
LOCATION
AustriaVienna RegionViennaMargareten
NUMBER OF ROOMS
492
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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AUSTRIA TREND HOTEL ANANAS $105 ($̶1̶7̶2̶) - Updated 2024 Prices & Reviews - Vienna

Frequently Asked Questions about Austria Trend Hotel Ananas
Which popular attractions are close to Austria Trend Hotel Ananas?
Nearby attractions include Chocolate Museum Vienna (0.3 miles), Filmcasino (0.2 miles), and Bitter Suss - Wiener Schokoladen Manufaktur (0.3 miles).
What are some of the property amenities at Austria Trend Hotel Ananas?
Some of the more popular amenities offered include an on-site restaurant, breakfast buffet, and room service.
Which room amenities are available at Austria Trend Hotel Ananas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Austria Trend Hotel Ananas?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Austria Trend Hotel Ananas?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Austria Trend Hotel Ananas?
Conveniently located restaurants include Sixta Restaurant Bar, Mini Restaurant, and Zum Alten Fassl.
Are any cleaning services offered at Austria Trend Hotel Ananas?
Yes, dry cleaning and laundry service are offered to guests.
Does Austria Trend Hotel Ananas offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Austria Trend Hotel Ananas?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to Austria Trend Hotel Ananas?
Many travelers enjoy visiting Belvedere Museum (1.2 miles), Ringstrasse (1.4 miles), and Votivkirche (1.7 miles).
Is Austria Trend Hotel Ananas accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.