We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

Hotel Mercure Wien Westbahnhof

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Hotel Mercure Wien Westbahnhof
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

818 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
  • More
Showing 292: English reviews
Melbourne, Australia
Level Contributor
105 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

stayed here for one night with a large group. check in was relatively easy considering how many people we had to check in, and staff were very friendly and promptly assisted with my queries. unfortunately the rooms let them down - tired grungy looking.... my side chair was ripped and had the stuffing coming out - not a good impression... More 

Thank chrispy75-12
Portland, Australia
Level Contributor
141 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We arrived at our hotel in the late afternoon tired and, to be honest, a bit irritable. The hotel had upgraded our room because the room we had prepaid for was on a higher floor and the lift to those floors had stopped working. The staff were accommodating however and a sttarpping young staff member carried our heavier suitcases up... More 

Thank Eddie2891951
New York City, New York
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We got to this hotel after cycling 350 km along the Danube river as a group of 8 adults. There is a dedicated parking space for the bicycles and we got our rooms. Some rooms were more specious then others, but all in all were very nice. Up on the 7th floor, the water stream in the shower wasn't that... More 

Thank Lilach_Eisenberg
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We (family of 4) found ourselves here for one night after an Austrian Airlines b***s up. It's obviously their standard hotel for delayed passengers. The hotel responded reasonably well, providing a passable meal late in the evening. Rooms were a bit grubby - a few ants in ours - and no air conditioning meant that the room cooked overnight. Electric... More 

Thank Graham W
Denver, Colorado
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

At the check in we were told that the elevator is broken and we have to use stairs to our fifth floor room. Tough. Rooms were smaller than other Accor hotels. Great location if arriving by train and great public transportation right outside. Shopping and dining places are also numerous near by. Room rates are competitive for Vienna.

Thank Tom H
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 weeks ago via mobile

I got stuck here due to delayed flight. Next morning i had to leave early and they were not even able to wrap the breakfast! Btw breakfast was paid for! Any hotel i stayed so far always could provide breakfast for take away for early check out. This is a very poor service! I got an answer that i should... More 

Thank Piaonala

Travelers are raving about these Vienna hotels

Kolkata (Calcutta), India
Level Contributor
196 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 18, 2016 via mobile

Visited in Nov 2013. Excellent location next to Vienna West station. Rooms are spacious and of modern decor with all standard required amenities. Lobby was bright and of cheerful mood. Concierge service was helpful. Breakfast room is large and provides adequate choice of menu. We didn't try lunch or dinner at hotel restaurant since there was large choice of eateries... More 

1 Thank Prabir G
Split-Dalmatia County, Croatia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 16, 2016

I was in the room for three nights. I tryed to change the room, to open the window but there was no answer from anyone. No air condition, broken window, free acces to my room from the outside, dirty carpets.

1 Thank Antonija M
Kayseri, Turkey
Level Contributor
85 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed July 14, 2016

Hotel located in the Westbahnhof, very good connection point of s-bahn, tram and metro lines, which provides to reach every part of Vienna very easily. It has a very good location. Room is good and has enough space. It is very clean. Service is very good, staff are very friendly and helpful.

Review collected in partnership with Accorhotels.com

Thank asiliskender
Dubai, Dubai, United Arab Emirates
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 13, 2016

Excellent Breakfast Comfortable Beds, Good Sleep Good Wi-Fi Easy access to Public Transport Polite Staff and good service Travelled here during Sept 2010. As strange as it may seem, I am writing this review 6 years later. Better late than never. Would be great if TA allows us to specify dates older than 1 year.

Thank SunilP86
Questions? Get answers from hotel staff and past guests. Ask a question

330 photos of this hotel

Traveler photos: See what travelers like you saw

All Traveler Photos (283)
Room/Suite (63)
Hotel & Grounds (46)
View from Room (22)
Dining (5)
Bathroom (28)
Family/Play Areas (4)
Other (115)

Management photos: Courtesy of the property manager

All Management Photos (47)
Room/Suite (16)
Hotel & Grounds (5)
Dining (4)
Other (22)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Vienna hotels
InterCityHotel Vienna
InterCityHotel Vienna
#150 of 369 in Vienna
4.0 of 5 stars 517 reviews
Hotel ibis Wien Mariahilf
Show Prices
Show Prices
Show Prices
Mercure Wien City
Mercure Wien City
#144 of 369 in Vienna
4.0 of 5 stars 837 reviews
Fleming's Hotel Wien-Westbahnhof
Leonardo Hotel Vienna
Leonardo Hotel Vienna
#155 of 369 in Vienna
4.0 of 5 stars 832 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question


  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hotel Vienna Mercure Westbahnhof is situated next to the train station City West, in an impressive location near Mariahilfer Strasse with a fantastic range of shops to choose from. It is also close to Wiener Stadthalle, a venue for international artists, just around the corner from Vienna's top musical stage - Raimund Theater. The Naschmarkt, Schonbrunn Palace, Art History Museum, the new Stadtsaal Theater and Vienna's historical old town are easy to visit by metro and tram. The hotel has 252 rooms as well as a restaurant and "M Fifteen" bar. It offers 5 meeting rooms, which can be connected for a total area of 2799 sq. Ft. (260 M²). We offer space for up to 200 people, whether for business or pleasure. ... more   less 

Additional Information about Hotel Mercure Wien Westbahnhof

Address: Felberstrasse 4, Vienna 1150, Austria
Location: Austria > Vienna Region > Vienna
Price Range: $67 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Mercure Wien Westbahnhof 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Expedia, ACCOR, Booking.com, Hotels.com, Hotwire, Agoda, Odigeo, Travelocity, Orbitz and Priceline so you can book your Hotel Mercure Wien Westbahnhof reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Wien Westbahnhof
Mercure Hotel Vienna
Hotel Style:
#114 Luxury Hotel in Vienna
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay