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Mercure Hotel Raphael Wien

Wallgasse 23, Vienna 1060 Austria
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (191)
Room & Suite (72)
Dining (20)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Hotel Raphael Wien
Updated 10/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#114 of 389 hotels in Vienna
Travelers' Choice
The newly renovated Raphael Hotel Vienna perfectly located opposite to Raimund Theatre, Only a 5 minute walk from Vienna's biggest shopping street Mariahilfer Straße. You can reach the historic city center as well as all major attractions like St. Stephen's Cathedral, the State Opera, the Hofburg (Imperial Palace) or the famous ,,Naschmarkt" just after a few minutes subway ride. The 78 contemporarily designed and elegantly furnished rooms in three categories offer a wide working desk, an air-conditioning, complimentary coffee and tea making facilities, Wi-Fi, USB sockets, minibar, safe, flat screen TV's offering a variety of cable and satellite channels. Bathrooms are equipped with a hair dryer. The perfect location for business and leisure travellers.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Breakfast buffet
Children's television networks
Meeting rooms
Baggage storage
Parking garage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Flatscreen TV
Bath / shower
Seating area
Hair dryer
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Room types
Non-smoking rooms
Good to know
Residential Neighborhood
Languages Spoken
English, Russian, German, Hungarian and 3 more


Full view
91Great for walkers
Grade: 91 out of 100
65Restaurantswithin 0.3 miles
12Attractionswithin 0.3 miles
582Reviews22Q+A20Room tips
Traveler rating
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Popular mentions
Anamaria N wrote a review Aug 2021
Bucharest, Romania13 contributions1 helpful vote
The hotel is not bad, but it is understaffed so the breakfast for example was a horrible experience. Crowded room, never enough food (had trouble finding an omlette for several days, lots of times we found only one croissant and we are a family of four and they would not bring any more etc). No variety in food (one omlette and one side of something with meat was the only choice for hot dishes. When you were lucky to find them. Had to wait for 20 minutes to get a table cleaned more than once (after we had to chase an employee and beg him to clean a table. It was only one who cooked, served, cleaned etc so If you wanted a clean table, that meant the croissants would be black and burned when she got to it). When we talked (nicely) to the receptionist about the fact that they are understaffed the situation turned very ugly, with people accusing us they would loose their jobs and their kids would starve because of us. Our own kids were so embaressed by this that they refused to come the last three days downstairs for breakfast. We paid more than 300 euros for a breakfast that was the worst experience we ever had in a 4 star hotel. We would never stay here again and are seriously considering any future Mercure experience.
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Date of stay: August 2021Trip type: Traveled with family
Response from Anja Wehnert, Marketing at Mercure Hotel Raphael Wien
Responded Aug 27, 2021
Dear 971lanamarian, we would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Kind Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
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ANGELO V wrote a review Aug 2021
Milan, Italy1572 contributions279 helpful votes
I was back at Mercure Raphael after one year. This hotel confirmed as very very good: I had a great room with no noise from outside or from air conditioning, the bed was very comfortable, the bathroom was good. Breakfast was very good, with several choices available. Staff were friendly and very helpful.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021
Sleep Quality
Krystian wrote a review Aug 2021
Lodz, Poland29 contributions44 helpful votes
Very good location, 10 minutes walk from Westbanhof station, to which you may take direct transport by bus from the airport (euro 8 one way). To Schonbrunn - 15-20 minutes walk, to core city centre - 15-20 minutes walk as well. Thanks to this location, no need to use public transport or taxi/ Uber. Except visit in Prater which is relatively far away from the hotel. Neighborhood is very quite and calm. Hospitality of the staff is great. Rooms are very clean. Breakfast is also nice, includes also some Austrian specifics such as Sacher tort.
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Date of stay: August 2021Trip type: Traveled as a couple
Response from Anja Wehnert, Marketing at Mercure Hotel Raphael Wien
Responded Aug 10, 2021
Dear Krystian S, thank you very much for the high score, we are really appreciated about it. Your review is a very nice compliment for our house and the whole team! We are very pleased that you felt very comfortable during your stay. We hope, we will have the opportunity to welcome you back in our Hotel in the future! See you soon, kind regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
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monicavasile wrote a review Jul 2021
Vaslui, Romania9 contributions7 helpful votes
The hotel is placed in a very known area, close to Westbahnhof station and near the city center. The room was very clean, with all the necessary items, very hospitable and with a view to Raimund theatre. The staff at the reception and the restaurant was very nice, kind and helpful. Definitely I will return here next time. Thank you.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2021
Sleep Quality
Dylan15046 wrote a review Jul 2021
North Lawrence, New York87 contributions172 helpful votes
We just spent four nights here. Our first trip to Europe after the Austrians let us in. Look, this virus insanity has been hard on us all. Everything about this hotel was great. The staff was lovely and the room was great and the air conditioning was sturdy. Everyone was nice to us and we loved the neighborhood. There are little cafes and restaurants all over the place. And they are good. You may think that staying over near the Westbahnhof is a bit out of things. No, it is not. First of all, you can walk over to the old city in about a half hour, just follow the famous Mariahilferstrasse, shopping street. But if you don't want to do that, you can take the U-bahn (metro) and be there in just a few minutes. There is a Lidl grocery store on the next block south and you can buy all your water and wine there. There was a little fridge in the room for the white wine. We really loved the place and the very nice girl who worked in the afternoons was a joy. Thanks, Raphael, for a lovely stay.
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Date of stay: July 2021
Sleep Quality
$75 - $163 (Based on Average Rates for a Standard Room)
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Hotel Das President Wien
AustriaVienna RegionViennaMariahilf
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Frequently Asked Questions about Mercure Hotel Raphael Wien
Which popular attractions are close to Mercure Hotel Raphael Wien?
Nearby attractions include Travel Shack Vienna (0.08 miles), Raimund Theater (0.01 miles), and Chupitos Bar (0.1 miles).
What are some of the property amenities at Mercure Hotel Raphael Wien?
Some of the more popular amenities offered include free wifi, a spa, and breakfast buffet.
Which room amenities are available at Mercure Hotel Raphael Wien?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
Is parking available at Mercure Hotel Raphael Wien?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Mercure Hotel Raphael Wien?
Conveniently located restaurants include AROI THAI Restaurant, Bauernbraeu, and Mozart's Restaurant.
Are there opportunities to exercise at Mercure Hotel Raphael Wien?
Yes, guests have access to a sauna during their stay.
Are any cleaning services offered at Mercure Hotel Raphael Wien?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Mercure Hotel Raphael Wien?
The staff speaks multiple languages, including English, German, Russian, Thai, Polish, Hungarian, and Ukrainian.
Are there any historical sites close to Mercure Hotel Raphael Wien?
Many travelers enjoy visiting Historic Center of Vienna (1.8 miles), Belvedere Museum (1.9 miles), and Ringstrasse (1.7 miles).
Is Mercure Hotel Raphael Wien accessible?
Yes, it offers reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.