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Mercure Hotel Raphael Wien

Wallgasse 23 1060 Vienna, Vienna 1060 Austria
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (188)
Room & Suite (71)
Dining (19)
What is Travelers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 10/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Hotel Raphael Wien
Updated 10/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#117 of 381 hotels in Vienna
The newly renovated Raphael Hotel Vienna perfectly located opposite to Raimund Theatre, Only a 5 minute walk from Vienna's biggest shopping street Mariahilfer Straße. You can reach the historic city center as well as all major attractions like St. Stephen's Cathedral, the State Opera, the Hofburg (Imperial Palace) or the famous ,,Naschmarkt" just after a few minutes subway ride. The 78 contemporarily designed and elegantly furnished rooms in three categories offer a wide working desk, an air-conditioning, complimentary coffee and tea making facilities, Wi-Fi, USB sockets, minibar, safe, flat screen TV's offering a variety of cable and satellite channels. Bathrooms are equipped with a hair dryer. The perfect location for business and leisure travellers.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Breakfast buffet
Children's television networks
Meeting rooms
Baggage storage
Parking garage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Flatscreen TV
Bath / shower
Seating area
Hair dryer
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Room types
Non-smoking rooms
Good to know
Residential Neighborhood
Languages Spoken
English, Russian, German, Hungarian and 3 more


Full view
91Great for walkers
Grade: 91 out of 100
65Restaurantswithin 0.3 miles
12Attractionswithin 0.3 miles
571Reviews22Q+A20Room tips
Traveler rating
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Time of year
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Selected filters
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  • English
Popular mentions
Soehail Braakman wrote a review Nov 2020
London, United Kingdom644 contributions263 helpful votes
I stayed here over night and i am not sure about the place actually to be honest. What i like was that the price (52 EUR in November) which is not bad, but the hotel room on itself seemed quite dated and actually felt like it was still coming from the 70s. The reception area definitily needs a more welcoming atmosphere, trough the breakfast was not included because of the COVID restrictions. The location, not quite sure, not far from westbahnhof but still 2 changes to the centre, felt still a bit far away with an highway. not sure if i would stay here again
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Date of stay: November 2020
Trip type: Traveled on business
2 Helpful votes
Response from Anja Wehnert, Marketing at Mercure Hotel Raphael Wien
Responded Dec 11, 2020
Dear soehail, thank you so much for your review of our hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Kind Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
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ANGELO V wrote a review Aug 2020
Milan, Italy1551 contributions269 helpful votes
Mercure Hotel Raphael is conveniently located, and it is easily reachable by public transportation (U6 station Gumpendorfer Strasse, or U3-U6 station Westbahnhof, where also the bus from Vienna airport stops). I had a very good room on the 6th floor, well furnished and with a very comfortable bed. The bathroom was good, too. Cleanliness was very good, air conditioning worked perfectly and was not noisy. Insulation from outside noise was not perfect, but the side street where the hotel is located was very quiet, so there were no problems getting a good sleep. Staff was very, very friendly and helpful, and breakfast was very good, with many choices available.
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Date of stay: August 2020
Sleep Quality
1 Helpful vote
Valentine S wrote a review Aug 2020
Opéra / Bourse, France18 contributions10 helpful votes
The interior decoration of the hotel is very nice, in accordance with the photos. Our room was of good size, very clean, white and beautiful. Pillows a little soft but that's a detail. The staff at the reception was very friendly and smiling. The only downside was that it was not very central but well connected by metro. We had a very good time in this hotel and we will probably come back.
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Date of stay: August 2020
2 Helpful votes
Ventsi Konsulov wrote a review Mar 2020
Plovdiv, Bulgaria945 contributions115 helpful votes
This hotel was OK. Room was somewhat good, although I didn't like the half-carpet half-wooden floor. Should be carpet everywhere. Not a big deal. Bathroom was a bit outdated, with a bathtub instead of shower cabin. Breakfast was good. Location is OK, walking distance to one of the main shopping areas in Vienna, but far from the historical center. Still, only a few stops away with the U-bahn. Parking is very tight, so if you're driving bigger than hatchback, better stop at the next parking that's a couple of minutes walk away. They will even advise you to do so, which is great. It was very expensive because of something happening in Vienna at that point. But if you have the regular price, it's a good value. Service in general was excellent and I have no complaints here. They even fulfilled a special request that we had, that honestly was not fair from our side to ask for.
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Date of stay: September 2019
2 Helpful votes
Alexutz_m wrote a review Feb 2020
Liverpool, United Kingdom157 contributions94 helpful votes
Wonderful hotel, wonderful service, wonderful breakfast. I can't fault this hotel - it has been my hotel of choice in Vienna in the last few months. My first stay was due my All membership although it's not very close to the office but it's really good so have no intention to change it. The rooms obviously differ but the suites even have terrace access. Spacious, clean rooms and really nice bedding. The breakfast has lots of options as well. Also, compared to other hotels, if you are an All member, it actually counts!
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Sleep Quality
Trip type: Traveled on business
2 Helpful votes
$75 - $163 (Based on Average Rates for a Standard Room)
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Hotel Das President Wien
AustriaVienna RegionViennaMariahilf
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Frequently Asked Questions about Mercure Hotel Raphael Wien
Which popular attractions are close to Mercure Hotel Raphael Wien?
Nearby attractions include Travel Shack Vienna (0.08 miles), Raimund Theater (0.01 miles), and Chupitos Bar (0.1 miles).
What are some of the property amenities at Mercure Hotel Raphael Wien?
Some of the more popular amenities offered include free wifi, a spa, and breakfast buffet.
Which room amenities are available at Mercure Hotel Raphael Wien?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
Is parking available at Mercure Hotel Raphael Wien?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Mercure Hotel Raphael Wien?
Conveniently located restaurants include AROI THAI Restaurant, Bauernbraeu, and Mozart's Restaurant.
Are there opportunities to exercise at Mercure Hotel Raphael Wien?
Yes, guests have access to a sauna during their stay.
Are any cleaning services offered at Mercure Hotel Raphael Wien?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Mercure Hotel Raphael Wien?
The staff speaks multiple languages, including English, German, Russian, Thai, Polish, Hungarian, and Ukrainian.
Are there any historical sites close to Mercure Hotel Raphael Wien?
Many travelers enjoy visiting Historic Center of Vienna (1.8 miles), Belvedere Museum (1.9 miles), and Cafe Gloriette (1.2 miles).