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Mercure Hotel Raphael Wien

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Wallgasse 23, Vienna 1060 Austria
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$93
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Traveler (201)
Room & Suite (87)
Dining (29)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Hotel Raphael Wien
Updated 10/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#130 of 396 hotels in Vienna
Location
4.3
Cleanliness
4.5
Service
4.3
Value
4.3
Travelers' Choice
The newly renovated Raphael Hotel Vienna perfectly located opposite to Raimund Theatre, Only a 5 minute walk from Vienna's biggest shopping street Mariahilfer Straße. You can reach the historic city center as well as all major attractions like St. Stephen's Cathedral, the State Opera, the Hofburg (Imperial Palace) or the famous ,,Naschmarkt" just after a few minutes subway ride. The 78 contemporarily designed and elegantly furnished rooms in three categories offer a wide working desk, an air-conditioning, complimentary coffee and tea making facilities, Wi-Fi, USB sockets, minibar, safe, flat screen TV's offering a variety of cable and satellite channels. Bathrooms are equipped with a hair dryer. The perfect location for business and leisure travellers.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Sauna
Breakfast buffet
Children's television networks
Meeting rooms
Baggage storage
Newspaper
Parking garage
Wifi
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Safe
Minibar
Flatscreen TV
Bath / shower
Seating area
Telephone
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Modern
Languages Spoken
English, Russian, German, Hungarian and 3 more

Location

Full view
90Good for walkers
Grade: 90 out of 100
62Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
597Reviews23Q+A21Room tips
Traveler rating
  • 254
  • 226
  • 70
  • 24
  • 23
Time of year
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Irina N wrote a review Sep 2022
Milan, Italy106 contributions12 helpful votes
Nice hotel, good location, good breakfast. Room and bathroom small. Hotel not new, need a renovation. But personal very fine. Parking just for small car, be careful if you have a jeep. I recommend park the car at the street near the hotel.
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Date of stay: August 2022
Location
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Room Tip: all room the same
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Anja Wehnert, Marketing at Mercure Hotel Raphael Wien
Responded 2 weeks ago
Dear Guest, please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Xabuep wrote a review Aug 2022
Panama City, Panama19 contributions7 helpful votes
Positive: The location 5 minutes from the metro station. And steps from Mariahilfer Strasse. The reception staff very attentive and friendly. The spacious room, excellent air conditioning. Extensive breakfast, freshly baked breads and croissants was an excellent plus. The only problem was that nothing changed, on the fifth day the same thing became a bit boring. Negative: Problems with cleaning: There were times when we arrived from the street and the bed was badly made. But the worst was our fourth day in which the cleaning girl cleaned the bathroom, but she left the room dirty, and did not even make the bed. She didn't replace the coffee packets, and she left the dirty coffee cups from the day before there, she didn't even change them. That afternoon of August 12, I went down to reception and reported how dirty everything was and showed photos of its state, and the young man said that they could not do anything because it was 5:00 pm and there was no one to clean. It is not the answer you expect from a Mercure chain hotel where we are paying to be in a clean place and we are given a service of a 2-star hotel. If someone from the hotel is reading my comment, my room was 207, I hope they correct this to prevent another guest from going through this unpleasant experience. Gym: One of the reasons for booking this hotel was to train a little, but the gym only has equipment for cardiovascular exercises but not weights. It was not what I expected. I felt cheated paying in a hotel of an international chain that did not reach the minimum standards of cleanliness of the room. It's a shame because the hotel has potential and its staff was very friendly.
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Date of stay: August 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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dumid wrote a review Jun 2022
London, United Kingdom637 contributions288 helpful votes
Spent one night here on our recent road trip throughout Europe! We got a room facing the garden. Unfortunately we were a bit let down by the room, dated furniture, dated bathroom, cleaning issues. Good location, narrow parking, polite staff at front desk. In the middle of the night the fire alarm went on to a nearby location. Together with it. a diesel generator kept on running for more than 30 minutes. Not sure if the hotel has anything to do with it but it was unpleasant. Due to this experience we cancelled 2 rooms that we had booked on our return and looked somewhere else.
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Date of stay: May 2022
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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HARSHIT JAIN wrote a review May 2022
1 contribution
I stayed in the hotel from 21st to 23 may, 2022 and the guy in the reception named ‘Thomas’ has been very rude and did not behaved well. Being in the city with an international airport they do not have basic amenities like weight checking handle machine or taxi service or anything for the tourists. They simply say No. The staff wont let you to talk to the manager at first. Would not recommend to anyone. Although manager is cooperative but the staff seems unprofessional.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Anja Wehnert, Marketing at Mercure Hotel Raphael Wien
Responded May 25, 2022
Dear Guest, we would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ashutosh S wrote a review May 2022
Northampton, United Kingdom4 contributions1 helpful vote
I was to be at this property for 2 days on the 08/05 &09/05 2022 , because of a sudden change in my work schedule I cancelled the reservation today , this is more than 48 hours before arrival , and I am told that I will get back nothing .I contacted the hotel directly ,Paul Schwertner the operations manager responded to my e mail . He was prompt in responding but didn't offer any help or resolution citing company policy .A classic example of corporate greed and stupidity ,I hope we have another pandemic soon and these companies come to there knees.I hold nothing against the operations manager as I understand he is merely following policy , but what a moronic way of looking at a genuine problem .
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rūta S wrote a review Feb 2022
Vilnius, Lithuania22 contributions6 helpful votes
It is not the first time I stayed in Mercure hotel and I know the quality of them, therefore I chose this one for my trip to Vienna. I can honestly tell that it satisfied all my expectations. Room was clean, about staff cannot tell a lot, because comunicated only upon check in and check out, but was ok, had no problems comunicating in english. Minus maybe location a bit further from city center than I have expected..
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Date of stay: September 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Anja Wehnert, Marketing at Mercure Hotel Raphael Wien
Responded Feb 24, 2022
Dear Ruta_Stro, thank you very much for your loyalty to our house and your kind words. We are very pleased to read that we can offer you a pleasant stay at any time and that you are completely satisfied with our service. See you soon in beautiful Vienna. Kind regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anamaria N wrote a review Aug 2021
Bucharest, Romania13 contributions1 helpful vote
The hotel is not bad, but it is understaffed so the breakfast for example was a horrible experience. Crowded room, never enough food (had trouble finding an omlette for several days, lots of times we found only one croissant and we are a family of four and they would not bring any more etc). No variety in food (one omlette and one side of something with meat was the only choice for hot dishes. When you were lucky to find them. Had to wait for 20 minutes to get a table cleaned more than once (after we had to chase an employee and beg him to clean a table. It was only one who cooked, served, cleaned etc so If you wanted a clean table, that meant the croissants would be black and burned when she got to it). When we talked (nicely) to the receptionist about the fact that they are understaffed the situation turned very ugly, with people accusing us they would loose their jobs and their kids would starve because of us. Our own kids were so embaressed by this that they refused to come the last three days downstairs for breakfast. We paid more than 300 euros for a breakfast that was the worst experience we ever had in a 4 star hotel. We would never stay here again and are seriously considering any future Mercure experience.
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Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Anja Wehnert, Marketing at Mercure Hotel Raphael Wien
Responded Aug 27, 2021
Dear 971lanamarian, we would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Kind Regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ANGELO V wrote a review Aug 2021
Milan, Italy1863 contributions308 helpful votes
I was back at Mercure Raphael after one year. This hotel confirmed as very very good: I had a great room with no noise from outside or from air conditioning, the bed was very comfortable, the bathroom was good. Breakfast was very good, with several choices available. Staff were friendly and very helpful.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021
Value
Rooms
Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Krystian wrote a review Aug 2021
Lodz, Poland29 contributions44 helpful votes
Very good location, 10 minutes walk from Westbanhof station, to which you may take direct transport by bus from the airport (euro 8 one way). To Schonbrunn - 15-20 minutes walk, to core city centre - 15-20 minutes walk as well. Thanks to this location, no need to use public transport or taxi/ Uber. Except visit in Prater which is relatively far away from the hotel. Neighborhood is very quite and calm. Hospitality of the staff is great. Rooms are very clean. Breakfast is also nice, includes also some Austrian specifics such as Sacher tort.
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Date of stay: August 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Anja Wehnert, Marketing at Mercure Hotel Raphael Wien
Responded Aug 10, 2021
Dear Krystian S, thank you very much for the high score, we are really appreciated about it. Your review is a very nice compliment for our house and the whole team! We are very pleased that you felt very comfortable during your stay. We hope, we will have the opportunity to welcome you back in our Hotel in the future! See you soon, kind regards from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
monicavasile wrote a review Jul 2021
Vaslui, Romania9 contributions9 helpful votes
The hotel is placed in a very known area, close to Westbahnhof station and near the city center. The room was very clean, with all the necessary items, very hospitable and with a view to Raimund theatre. The staff at the reception and the restaurant was very nice, kind and helpful. Definitely I will return here next time. Thank you.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
$79 - $118 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
golden tulip wien city hotel vienna, golden tulip hotel vienna, golden tulip vienna, vienna golden tulip
FORMERLY KNOWN AS
Hotel Das President Wien
LOCATION
AustriaVienna RegionViennaMariahilf
NUMBER OF ROOMS
78
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Frequently Asked Questions about Mercure Hotel Raphael Wien
Which popular attractions are close to Mercure Hotel Raphael Wien?
Nearby attractions include Travel Shack Vienna (0.08 miles), Raimund Theater (0.01 miles), and Chupitos Bar (0.1 miles).
What are some of the property amenities at Mercure Hotel Raphael Wien?
Some of the more popular amenities offered include free wifi, breakfast buffet, and meeting rooms.
Which room amenities are available at Mercure Hotel Raphael Wien?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
Is parking available at Mercure Hotel Raphael Wien?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Mercure Hotel Raphael Wien?
Conveniently located restaurants include Bauernbraeu, AROI THAI Restaurant, and Hank and Frank.
Are there opportunities to exercise at Mercure Hotel Raphael Wien?
Yes, guests have access to a sauna during their stay.
Are any cleaning services offered at Mercure Hotel Raphael Wien?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Mercure Hotel Raphael Wien?
The staff speaks multiple languages, including English, German, Russian, Thai, Polish, Hungarian, and Ukrainian.
Are there any historical sites close to Mercure Hotel Raphael Wien?
Many travelers enjoy visiting Belvedere Museum (1.9 miles), Ringstrasse (1.7 miles), and Imperial Crypt (1.7 miles).
Is Mercure Hotel Raphael Wien accessible?
Yes, it offers reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.