Mercure Hotel Raphael Wien
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About
#136 of 911 hotels in Vienna
Location
4.3
Cleanliness
4.5
Service
4.3
Value
4.3
The newly renovated Raphael Hotel Vienna perfectly located opposite to Raimund Theatre, Only a 5 minute walk from Vienna's biggest shopping street Mariahilfer Straße. You can reach the historic city center as well as all major attractions like St. Stephen's Cathedral, the State Opera, the Hofburg (Imperial Palace) or the famous ,,Naschmarkt" just after a few minutes subway ride. The 78 contemporarily designed and elegantly furnished rooms in three categories offer a wide working desk, an air-conditioning, complimentary coffee and tea making facilities, Wi-Fi, USB sockets, minibar, safe, flat screen TV's offering a variety of cable and satellite channels. Bathrooms are equipped with a hair dryer. The perfect location for business and leisure travellers.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Sauna
Breakfast buffet
Children's television networks
Meeting rooms
Baggage storage
Newspaper
Parking garage
Wifi
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Safe
Minibar
Flatscreen TV
Bath / shower
Seating area
Telephone
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighborhood
Modern
Languages Spoken
English, Russian, German, Hungarian and 3 more
Location
Wallgasse 23, Vienna 1060 Austria
Name/address in local language
Mercure Hotel Raphael Wien
Getting there
Good for walkers
Grade: 86 out of 100
86
Vienna Intl Airport
11.9 mi•
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Ivanka Airport
40.5 mi•
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Gumpendorfer Straße
3 min•Vienna U-Bahn
Rental Cars
62 Restaurants
within 0.3 miles
608Reviews24Q+A22Room tips
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The man working on reception (6th oct) didn't catch his name but he was super helpful and really friendly. Room was clean tidy and comfortable. Pillows could do with being a little firmer. Was a little loud outside with a theatre over the road but soon quietened down after 11pm. Comfortable beds. Great location.
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Date of stay: October 2023Trip type: Traveled with family
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The Mercure Raphael Vienna Reasons for choosing it: It was an affordable 4 star hotel in the city center of Vienna. Depending on traffic it's 40 Min. from the Airport. If you take the train, the Mercure Raphael is almost adjacent to the trainstation Vienna Mainstation. The Rooms: Our room was small, but clean and had an ok view. The bathroom was adequate for a four star hotel. Yet, there was no room service, no instructions, no fridge just a small boiler to make tea or coffee. The room was also bright and didn't look old - unlike the lifts. Breakfast: Don't expect too much from that breakfast. It wasn't "Viennese" except for the chocolate cake. It was ample and filled up properly but the breakfast room was just a makeshift extension of the evening bar with not enough tables. Also the quality of the food was questionable: there was deli meat, no sausage or cooked bacon. It was just cheap deli meat from Aldi or Billi. The scrambled was ok. The bread tasted like warmed up industrial style bread from the grocery. The non-fresh juice came from the juice provider company. All coffee came from one single coffee machine, that wasn't a better machine than that in any bureau. Nice try! I don't know what 4 Stars means nowadays, but I have seen better - much better! Yet, for the price and location it's not all that bad either! …
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Date of stay: March 2023Trip type: Traveled with friends
Value
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Room Tip: Read the other reviews as well!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Anja Wehnert, Marketing at Mercure Hotel Raphael Wien
Responded Apr 20, 2023
Dear Guest, thanks for your feedback. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are so clean - white and big enough also has bathtub Silence rooms, nice housekeeping Has breakfast option per person 18 Euro 5 Min walk to the central station and many restaurants and shops Friendly & Helpful Staff
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Anja Wehnert, Marketing at Mercure Hotel Raphael Wien
Responded Mar 1, 2023
Dear Guest, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good hotel with good location. Small hotel, everything is clean and tidy, excellent breakfasts, friendly staff. the rooms are clean and bright, cleaning every day. There is a car park which is also very convenient. Recommended good value for money.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Anja Wehnert, Marketing at Mercure Hotel Raphael Wien
Responded Feb 9, 2023
Dear Guest, thank you very much for the high score, we are really appreciated about it. Your review is a very nice compliment for our house and the whole team! We are very pleased that you felt very comfortable during your stay. We hope, we will have the opportunity to welcome you back in our Hotel in the future! Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Family of 4. We stayed there for one night. Staff is very friendly and polite. Parking for big cars is nearby. Sadly the room was not very clean. I found an incredible amount of dust just under the wardrobe. There are a lot of good restaurants in the area.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Anja Wehnert, Marketing at Mercure Hotel Raphael Wien
Responded Dec 20, 2022
Dear Guest, thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very good price quality ratio. Super location near Westbahnhof, so good connection with VAL 1 from/to airport and other trains to travel outside Vienna. Nice neighbourhood. Good breakfasts. Good service!
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Review collected in partnership with Accorhotels.com
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Nice hotel, good location, good breakfast. Room and bathroom small. Hotel not new, need a renovation. But personal very fine. Parking just for small car, be careful if you have a jeep. I recommend park the car at the street near the hotel.
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Date of stay: August 2022
Location
Cleanliness
Service
Room Tip: all room the same
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Anja Wehnert, Marketing at Mercure Hotel Raphael Wien
Responded Sep 14, 2022
Dear Guest, please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Positive: The location 5 minutes from the metro station. And steps from Mariahilfer Strasse. The reception staff very attentive and friendly. The spacious room, excellent air conditioning. Extensive breakfast, freshly baked breads and croissants was an excellent plus. The only problem was that nothing changed, on the fifth day the same thing became a bit boring. Negative: Problems with cleaning: There were times when we arrived from the street and the bed was badly made. But the worst was our fourth day in which the cleaning girl cleaned the bathroom, but she left the room dirty, and did not even make the bed. She didn't replace the coffee packets, and she left the dirty coffee cups from the day before there, she didn't even change them. That afternoon of August 12, I went down to reception and reported how dirty everything was and showed photos of its state, and the young man said that they could not do anything because it was 5:00 pm and there was no one to clean. It is not the answer you expect from a Mercure chain hotel where we are paying to be in a clean place and we are given a service of a 2-star hotel. If someone from the hotel is reading my comment, my room was 207, I hope they correct this to prevent another guest from going through this unpleasant experience. Gym: One of the reasons for booking this hotel was to train a little, but the gym only has equipment for cardiovascular exercises but not weights. It was not what I expected. I felt cheated paying in a hotel of an international chain that did not reach the minimum standards of cleanliness of the room. It's a shame because the hotel has potential and its staff was very friendly.…
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Date of stay: August 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Spent one night here on our recent road trip throughout Europe! We got a room facing the garden. Unfortunately we were a bit let down by the room, dated furniture, dated bathroom, cleaning issues. Good location, narrow parking, polite staff at front desk. In the middle of the night the fire alarm went on to a nearby location. Together with it. a diesel generator kept on running for more than 30 minutes. Not sure if the hotel has anything to do with it but it was unpleasant. Due to this experience we cancelled 2 rooms that we had booked on our return and looked somewhere else.
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Date of stay: May 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I stayed in the hotel from 21st to 23 may, 2022 and the guy in the reception named ‘Thomas’ has been very rude and did not behaved well. Being in the city with an international airport they do not have basic amenities like weight checking handle machine or taxi service or anything for the tourists. They simply say No. The staff wont let you to talk to the manager at first. Would not recommend to anyone. Although manager is cooperative but the staff seems unprofessional.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Anja Wehnert, Marketing at Mercure Hotel Raphael Wien
Responded May 25, 2022
Dear Guest, we would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely from Mercure Hotel Raphael Wien, Anja Wehnert - Quality & Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$88 - $138 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
golden tulip wien city hotel vienna, golden tulip hotel vienna, golden tulip vienna, vienna golden tulip
FORMERLY KNOWN AS
Hotel Das President Wien
LOCATION
AustriaVienna RegionViennaMariahilf
NUMBER OF ROOMS
78
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Claim Your ListingMERCURE HOTEL RAPHAEL WIEN $98 ($̶1̶7̶3̶) - Updated 2023 Prices & Reviews - Vienna, Austria
Frequently Asked Questions about Mercure Hotel Raphael Wien
Which popular attractions are close to Mercure Hotel Raphael Wien?
Nearby attractions include Travel Shack Vienna (0.08 miles), Raimund Theater (0.01 miles), and The Chapel (0.2 miles).
What are some of the property amenities at Mercure Hotel Raphael Wien?
Some of the more popular amenities offered include free wifi, breakfast buffet, and meeting rooms.
Which room amenities are available at Mercure Hotel Raphael Wien?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
Is parking available at Mercure Hotel Raphael Wien?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Mercure Hotel Raphael Wien?
Conveniently located restaurants include Bauernbraeu, AROI THAI Restaurant, and Hank and Frank.
Are there opportunities to exercise at Mercure Hotel Raphael Wien?
Yes, guests have access to a sauna during their stay.
Are any cleaning services offered at Mercure Hotel Raphael Wien?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Mercure Hotel Raphael Wien?
The staff speaks multiple languages, including English, German, Russian, Thai, Polish, Hungarian, and Ukrainian.
Are there any historical sites close to Mercure Hotel Raphael Wien?
Many travelers enjoy visiting Belvedere Museum (1.9 miles), Ringstrasse (1.7 miles), and Votivkirche (1.9 miles).
Is Mercure Hotel Raphael Wien accessible?
Yes, it offers reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.