Hotel Am Konzerthaus Vienna - MGallery
Am Heumarkt 35-37, Vienna 1030 Austria
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About
#106 of 911 hotels in Vienna
Location
4.7
Cleanliness
4.6
Service
4.6
Value
4.3
Travelers' Choice
Hotel Am Konzerthaus is surrounded by Vienna's most imposing art & music houses. Be inspired by the history of the capital of music. Be a star guest, spectator & actor - ON and BACKstage! The Vienna State Opera, St. Stephen's Cathedral, Musikverein and Belvedere Palace - all within walking distance. The design of the public areas and the newly renovated rooms were inspired by these cultural sites.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
24-hour front desk
Restaurant
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Special diet menus
Meeting rooms
Concierge
Non-smoking hotel
Umbrella
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Bottled water
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, German
Hotel links
Location
Hotel Am Konzerthaus Vienna - MGallery
Getting there
Great for walkers
Grade: 100 out of 100
100
Vienna Intl Airport
10.6 mi•
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Ivanka Airport
38.8 mi•
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Stadtpark
5 min•Vienna U-Bahn
Rental Cars
75 Restaurants
within 0.3 miles
165Reviews68Q+A6Room tips
Reviews
Traveler rating
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This is one of the best hotels I’ve stayed in! as a solo traveller I appreciate the convenience of a hotel location and this hotel is situated in a great location with various connections if needed and short walk from most attractions. The breakfast is especially great with plenty of choice, the pancakes and French toast are extra special 😋 the rooms are spacious and aesthetically appealing and the pillows deserve a mention, one of the best nights rest I’ve had! the staff are wonderfully helpful and kind from the front reception to the chefs and restaurant staff along with the welcoming cleaners every morning! I still have 2 days here but I already know I’m not going to want o leave will definitely be returning.
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Date of stay: December 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Office, Guest Services / Front Office at Hotel Am Konzerthaus Vienna - MGallery
Responded 2 days ago
Dear Nicola, I am so glad you are enjoying your stay with us! I will definetly pass the message onto my collegues. They will be delighted to hear it! I am upmost grateful to have recieved such high praise from you. Thank you so much. Best wishes Laureta Halili
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
We went to Vienna for 4 nights and we thought this hotel was perfect for the ubication and the amenities also the price . Well we where right , the room was super comfy, clean and bright. Room service was super nice , they give us a special present to welcome , the details have been so cute. The staff in the hotel are very kind , you can do online check in , we arrived quite late becouse de late fly and there where no problem at all. And our check out was super early ( 4 am ) and the staff was there to help us . Also to mention the food service , everything was super healthy and tasty , to be honest we have been like in home in this hotel and the localisation was in the center os Vienna. Really recommend this stay ♥️ Thanks to Dafne in special as she was the one who make the diferencie to choose this stay , she speaks Spanish also so for us was very easy , she was in contact by email all the time with the best attitude and making everything super easy , thanks 🙏🏻 Vienna wouldn’t be the same without this stay. Will come back soon 🇦🇹 🇪🇸…
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Office, Guest Services / Front Office at Hotel Am Konzerthaus Vienna - MGallery
Responded Feb 1, 2023
Dear Lara! Wow, just thank you very much for your amazing review! Reading your feedback is a real pleasure for us! this rating will of course be shared with everyone in the team. We can not wait to see you at the Hotel Am Konzerthaus again! Kind regards, Anna - Hotel Am Konzerthaus
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Convenient hotel well located to visit Vienna. Rooms are good but highly linked to the room location in the hotel. The main issue being the volume of people staying there with many buses… As platinum membership, I did not feel especially welcome in that hotel. The front desk team was nice but… Parking is available next to the hotel which is very convenient
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Date of stay: December 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Office, Guest Services / Front Office at Hotel Am Konzerthaus Vienna - MGallery
Responded 2 days ago
Dear Mr. M Thank you for sharing your thoughts on your recent stay with us. We appreciate your positive comments about our hotel's convenient location and good rooms. We apologize for any inconvenience caused by the volume of guests, especially those arriving in buses. Your feedback on the Platinum membership experience is valuable, and we will address this matter with our team. We're pleased to hear that you found our front desk team nice. Additionally, we're glad you found the parking convenient. We hope to have the opportunity to welcome you back and improve upon your experience. Best regards, Laureta Halili
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just home after 3 nights. We booked a package with Jet 2. This hotel ticked all the boxes in principle. We even upgraded our room and despite an early arrival no room access was available until 3.10pm. No problem it is what it is. However the reception staff were all having such a good laugh that nobody thought to tell us that the mini bar was paid for so part of the stay, nor any breakfast times. The rooms were not cleaned fully and tired. Breakfast was a farce with endless complaints over seating with single people sat on laptops on a table of 6 and long wait times. Food average, tea and coffee 1 machine to serve all. The lobby Bar was expensive and very slow poor service. Even storage of our cases on check out was an effort, on return to collect them handing in our tickets the reception guy was clueless. We go to mant hotels. To sum up, the reception team and staff need training properly or man managed. Very dissatisfied even room images not what we experienced. Will not return. …
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Date of stay: December 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Front Office, Guest Services / Front Office at Hotel Am Konzerthaus Vienna - MGallery
Responded 4 days ago
Dear Guest, We sincerely apologize for the shortcomings you experienced during your recent stay. We regret the delay in your room access and the lack of information about the minibar and breakfast times. Your feedback on room cleanliness, breakfast service, lobby bar, and luggage storage is noted, and we are taking immediate steps to address these issues with our teams. We appreciate your valuable input, and we're committed to making necessary improvements. Please consider giving us another chance in the future to provide you with the experience you deserve. Thank you for bringing these concerns to our attention. Sincerely, Dafne Hauck Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel very poorly managed : no water in the morning in upper floor rooms. Several of us had no water to shower in the morning, which is unacceptable for a hotel of this standing and price. Worst part ? Personnel know about it and tell you that upper floors tend not to get water in the morning on busy days but they do nothing about it and continue to rent the rooms anyway. I have never seen anything like this before. Add to this that checking in took forever (though it was 11pm) and that no apology or gesture was made to me by eception upon check out following what happened, I recomment to avoid this hotel. I was travelling for business and this clearly ruined the beginning of my day and got me late to my meeting.
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Date of stay: November 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Office, Guest Services / Front Office at Hotel Am Konzerthaus Vienna - MGallery
Responded 4 days ago
Dear Deborah, We appreciate your feedback regarding your recent stay at our hotel, and we sincerely apologize for the inconveniences you faced. Your experience with the water supply and check-in process falls short of our standards, and we deeply regret any disruption to your business trip. We have already resolved the water supply issue and can assure this won’t happen to our guests in the future. Regarding the lack of communication and assistance at check-out, we acknowledge our oversight and apologize for any inconvenience caused. We understand the importance of punctuality for business travelers and are taking steps to prevent similar situations. Your feedback is invaluable to us, and we are committed to making necessary improvements. We sincerely hope you will consider giving us another chance to provide the service you deserve. If you have further concerns, please feel free to contact us directly. We appreciate your understanding. Warm regards, Dafne Hauck Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely amazing stay! The hotel is perfectly located- it’s walking distance to several of the sites and good restaurants. The room was clean, comfortable, and very nice. The staff was friendly and welcoming. They went above and beyond to make sure our stay was perfect! They even surprised us with a small gift as we were there to celebrate my husbands birthday! Highly recommend!
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Office, Guest Services / Front Office at Hotel Am Konzerthaus Vienna - MGallery
Responded 4 weeks ago
Dear Stefanie, thank you for your amazing review. We are happy to hear that you enjoyed your stay with us and that our location, rooms and staff were all able to live up to your expectations. We are delighted that our little surprise for your husbands birthday sweetened your stay even more. We hope to welcome you back soon! Kind regards, Veronika | Hotel Am Konzerthaus
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here 2 nights while in Vienna. Our room was very comfortable and clean, and the hotel is in a great location, close to everything. The breakfast each morning was hearty and delicious. We would love to stay here if we are ever in Vienna again.
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Office, Guest Services / Front Office at Hotel Am Konzerthaus Vienna - MGallery
Responded Oct 13, 2023
Dear Ms. Morrigan, Thank you so much for your splendid review! I am delighted to hear that you enjoyed your stay with! Until next time! Best wishes Laureta
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel is in a fabulous location just outside district 1. Easy to walk to all the sights and restaurants but in a quiet area. We found a couple of great restaurants near the Belvedere area. The decor is lovely, it was spotlessly clean and very comfortable. The staff could not have been more helpful. Breakfast was pretty expensive but it was easy to find cafes nearby.
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Office, Guest Services / Front Office at Hotel Am Konzerthaus Vienna - MGallery
Responded Oct 12, 2023
Dear Jane! Thank you for your feedback! We're delighted you enjoyed our fantastic location just outside and the helpful staff. We noted your thoughts about breakfast, but we're glad you found nearby cafes as an alternative. We look forward to welcoming you again on your next visit. Warm regards, Anna - Hotel Am Konzerthaus
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stopped at Hotel AM Konzerthaus during a long weekend in Vienna and what can I say! This newly renovated hotel is stunning! It is in a superb location within walking distance of all the main sightseeing spots in the city. With beautiful grand decor throughout, the rooms were comfortable, clean and modern. Highly recommend to anyone looking for somewhere to stay in this regal city.
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Front Office, Guest Services / Front Office at Hotel Am Konzerthaus Vienna - MGallery
Responded Oct 12, 2023
Dear Sarah! Thank you for your kind words! We're thrilled to hear you had a fantastic stay at our Hotel Am Konzerthaus during your weekend in Vienna! It's wonderful to know that you found our central location convenient for exploring the city's sights. We're glad you enjoyed the comfortable, clean, and modern rooms. We appreciate your recommendation and hope to welcome you back soon! Best regards, Anna - Hotel Am Konzerthaus
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bedbugs! We packed up and we were put in a different room after one night and several bites. We brought the dead bugs and a photo to the front desk. Our compensation was a small bottle of sparkling wine on our last day.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Check the beds first thing!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Front Office, Guest Services / Front Office at Hotel Am Konzerthaus Vienna - MGallery
Responded Oct 1, 2023
Dear Guest! We want to sincerely apologize for the inconvenience you experienced during your stay at our hotel. Your comfort and satisfaction are important to us, and we deeply regret that we fell short of your expectations. We appreciate your understanding in moving to a different room, and we are truly sorry for any discomfort you endured as a result of this situation. Also we are sorry that the compensation offered did not match the inconvenience you faced. Please feel free to contact us in case there is anything else you would like to share with us! Thank you for letting us know your concerns and we hope to have the chance to welcome you back and make amends for the past experience. Warm regards, Anna - Hotel Am Konzerthaus
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Vienna area.
PRICE RANGE
$147 - $281 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
am konzerthaus hotel, sofitel vienna, vienna sofitel
LOCATION
AustriaVienna RegionViennaLandstraße
NUMBER OF ROOMS
208
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Claim Your ListingHOTEL AM KONZERTHAUS VIENNA - MGALLERY - Updated 2023 Prices & Reviews (Austria)
Frequently Asked Questions about Hotel Am Konzerthaus Vienna - MGallery
What are some of the property amenities at Hotel Am Konzerthaus Vienna - MGallery?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Am Konzerthaus Vienna - MGallery?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Am Konzerthaus Vienna - MGallery?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Am Konzerthaus Vienna - MGallery?
Yes, paid private parking on-site is available to guests.
Are any cleaning services offered at Hotel Am Konzerthaus Vienna - MGallery?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Am Konzerthaus Vienna - MGallery offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hotel Am Konzerthaus Vienna - MGallery?
The staff speaks multiple languages, including English and German.
Does Hotel Am Konzerthaus Vienna - MGallery have any great views?
Yes, guests often enjoy the city view available here.
Is Hotel Am Konzerthaus Vienna - MGallery accessible?
Yes, it offers reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.