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Hotel Am Konzerthaus Vienna - MGallery

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Am Heumarkt 35-37, Vienna 1030 Austria
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Traveler (111)
Room & Suite (61)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 10/19/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#159 of 396 hotels in Vienna
Location
4.8
Cleanliness
4.6
Service
4.6
Value
4.2
Travelers' Choice
Hotel Am Konzerthaus is surrounded by Vienna's most imposing art & music houses. Be inspired by the history of the capital of music. Be a star guest, spectator & actor - ON and BACKstage! The Vienna State Opera, St. Stephen's Cathedral, Musikverein and Belvedere Palace - all within walking distance. The design of the public areas and the newly renovated rooms were inspired by these cultural sites.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Business Center with Internet Access
Conference facilities
24-hour security
Baggage storage
24-hour front desk
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Meeting rooms
Concierge
Non-smoking hotel
Umbrella
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, German

Location

Full view
100Great for walkers
Grade: 100 out of 100
72Restaurantswithin 0.3 miles
81Attractionswithin 0.3 miles
89Reviews68Q+A1Room tip
Traveler rating
  • 65
  • 14
  • 4
  • 3
  • 3
Time of year
Traveler type
Language
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Popular mentions
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Most Recent
lealise2018 wrote a review Sep 23
Brussels, Belgium109 contributions43 helpful votes
Stayed there two nights as i attended a conference nearby. The rooms are spatious, very clean, with comfortable bed. While from the outside the design is with no interest, the interior design is really pleasant: some moderne boudoir flavor. Staff was helpful all the long, special thanks to Emmanuelle for her advices regarding food option and for helping me in sorting out some issues during the stay. Wifi connection was excellent , which was important as i had an important meeting to attend. Breakfast was nice, but expansive. If you don't eat much in the morning, get a coffee and a croissant somewhere else.
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Date of stay: September 2022
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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lara wrote a review Aug 2022
Madrid, Spain4 contributions2 helpful votes
+1
Hotel's Favorite
We went to Vienna for 4 nights and we thought this hotel was perfect for the ubication and the amenities also the price . Well we where right , the room was super comfy, clean and bright. Room service was super nice , they give us a special present to welcome , the details have been so cute. The staff in the hotel are very kind , you can do online check in , we arrived quite late becouse de late fly and there where no problem at all. And our check out was super early ( 4 am ) and the staff was there to help us . Also to mention the food service , everything was super healthy and tasty , to be honest we have been like in home in this hotel and the localisation was in the center os Vienna. Really recommend this stay ♥️ Thanks to Dafne in special as she was the one who make the diferencie to choose this stay , she speaks Spanish also so for us was very easy , she was in contact by email all the time with the best attitude and making everything super easy , thanks 🙏🏻 Vienna wouldn’t be the same without this stay. Will come back soon 🇦🇹 🇪🇸
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Markus B wrote a review Sep 17
2 contributions
Good experience overall. (stayed 3 nights Sep 15-18) Room: Nice and clean room, I had a "deluxe room". Location: great central location with walking distance to many sights and restaurants. Lobby bar: good cocktails and good service. Breakfast: The food offered was very good. But the space is to small, all 3 days I as there there was no tables available when arriving so that needs to be improved. Breakfast is also understaffed, so quite a long wait for cleaning tables, bringíng coffee to the table delayed since no self-service machines available etc. The staff that works are great but should be a few more to be able to give good service. Accor gold benefits: a free drink at the bar, no room upgrade.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Liz wrote a review Sep 13
2 contributions
We had a wonderful stay. The room was large by European standards. The breakfast buffet was very fine and had many options. We loved the staff. We were especially impressed with Christian. He went out of his way to help us. When we made a stupid error, he was extremely kind. The ladies at the desk in the morning, also helped us when our luggage didn’t arrive and we had to go emergency shopping. They gave us a great suggestion when we had no idea where to start.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Edu S wrote a review Sep 12
Brazil2 contributions
A good choice in Viena , location is its best feature , rooms are confortable , however noisy at night until 2 am. bathroom is tight and gets fully wet after a shower. Anyway , a good option , value for money.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
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Response from Front Office, Guest Services / Front Office at Hotel Am Konzerthaus Vienna - MGallery
Responded 2 weeks ago
Dear Lady / Gentleman, we thank you for your comments which we take seriously accountable. We are still looking forward to seeing you again for a delightful stay. Yours Faithfully, Emmanuelle/ Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
angiebrown7006 wrote a review Aug 2022
Vera, Spain17 contributions23 helpful votes
An amazing hotel with lovely friendly staff and comfortable and clean rooms. We really enjoyed our stay in Vienna and the hotel added to what was a fabulous 5 days. The location is good and near to most attractions. We would definitely recommend this hotel to anyone visiting Vienna - Thank you for our Anniversary wine too 🥂
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Front Office, Guest Services / Front Office at Hotel Am Konzerthaus Vienna - MGallery
Responded 3 weeks ago
Dear Angie, thank you for your amazing words! It is great to read that you could take advantage of our central location and enjoyed our personalized service. It would be our pleasure, welcoming you back in the future. With best regards Bianca - Hotel am Konzerthaus
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jill P wrote a review Aug 2022
Norwich, United Kingdom21 contributions3 helpful votes
+1
Our friend booked this hotel as it offered a much better price than hotels in the centre of Vienna. It was 5 minutes walk from the centre which was no problem at all as Vienna is so beautiful it was lovely to walk about & view the amazing architecture. From the moment we arrived the staff were extremely helpful & pleasant. The young lady who checked us in was very happy to recommend local places to eat & drink & offered to make calls to book if we needed any assistance. The hotel is decorated very tastefully & the rooms are a good size & the bed was comfy. The complimentary toiletries were l’occitane products (soap, body lotion & shampoo) The only downside to the rooms was, as we were staying for 5 days, there wasn’t enough coat hangers & there is no drawers at all. There is a free to use safe in the room. Air conditioning was very efficient. Plug sockets were next to the bed. We had a couple of minor issues - leaky fridge, no replacement towels & they removed our card from the room socket for some reason, but these were all sorted very quickly. Breakfast was plentiful & long (10:30am weekdays & 12:00pm at weekends) the staff were all very polite & courteous & all spoke good English. I would definitely stay here again
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Date of stay: August 2022Trip type: Traveled with friends
Room Tip: Check out nearby restaurants & bars - they are excellent
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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FredDalyNortholt wrote a review Aug 2022
Northolt, United Kingdom55 contributions43 helpful votes
In the opera area of town close to the centre most of which are in walking distance, but trams buses and metro nearby. The hotel is tastefully decorated in a music theme. An extensive breakfast spread in comfortable surroundings My only problem was the lack of shelves in the room
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Other at Hotel Am Konzerthaus Vienna - MGallery
Responded Aug 8, 2022
Dear FredDalyNortholt, I would like to thank you for giving us feedback regarding your stay here at the Hotel am Konzerthaus Vienna. I very much appreciate your kind words and am very delighted that our music theme, fitted to the Wiener Konzerthaus opposite to us, was to your liking! Please allow me to apologize that our wardrobe was not able to meet your expectations! I am very sorry about that. I hope to welcome you back in our house in the near future! Best regards, Nina - Hotel am Konzerthaus
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yasmin S wrote a review Aug 2022
London, United Kingdom3 contributions
One of the best hotels I’ve ever been to. The room was super quiet. The quality of the buffet breakfast was excellent. Really friendly staff too! The location is perfect for a city break and within walking distance of lots of sights. I would highly recommend this hotel and would definitely return if in Vienna again. Thank you for a lovely experience!
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from , Other at Hotel Am Konzerthaus Vienna - MGallery
Responded Aug 8, 2022
Dear Explorer32197136083, thank you for sharing your experience you had at the Hotel am Konzerthaus Vienna! I very much appreciate you taking the time to tell us about your stay. It fills me with joy that you had an amazing time! It is great to read that you were able to use our central location to your benefit and our staff was able to make you feel welcome at all times! I would be very happy to welcome you back for your next visit in Vienna. Until then - all the best, Nina - Hotel am Konzerthaus
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DDDSurrey wrote a review Aug 2022
Surrey6 contributions5 helpful votes
To our horror, we had red blood bed bugs in our rooms. We woke up to find the red insects of various sizes crawling on top of the sheet and up the wall. We had no choice but to squash them. Despite the hotel staff promptly reallocating some new rooms for us, it did spoil our holiday. Perhaps this is why they had to recently refurbish the hotel. Maybe the beds should have also been replaced as well. The cleaners were very friendly but on the last day of our stay, we had them banging on our door at 9:15am and even entering my sons' room whilst they were dressing. Surely this is not right. We have emailed the hotel directly regarding these issues but to our avail, they have not acknowledged nor replied to our correspondence. My suggestion would be to avoid if you can. A shame as the staff in the restaurant were amazing.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Boris Braun, General Manager at Hotel Am Konzerthaus Vienna - MGallery
Responded Aug 9, 2022
Dear guest, I don´t know where to start. Please accept my sincerest apologies. Bed bugs are very unusual for our property and please be rest ensured that the rooms you stayed were closed right after you communicate the event, and we started a deep investigation. Certainly, we took all needed steps to avoid such experience in future. Please apologize the housekeeping-staff behaviour in the morning of your departure, at the same time I feel very sorry to read about missing communication on spot. I can completely understand that this inconvenience during your holidays affected your experience in a way that you couldn’t enjoy nor take it as a good memory. If you agree I would love to get in direct contact with you to discuss the further steps we could take. Unfortunately, we did not get any email, it would be very helpful if you could resend it to me direct: h1276-gm@accor.com Sincerely, Boris
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$137 - $196 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
am konzerthaus hotel, sofitel vienna, vienna sofitel
LOCATION
AustriaVienna RegionViennaLandstraße
NUMBER OF ROOMS
208
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Frequently Asked Questions about Hotel Am Konzerthaus Vienna - MGallery
Which popular attractions are close to Hotel Am Konzerthaus Vienna - MGallery?
Nearby attractions include The Vienna Philharmonic (0.2 miles), Wiener Royal Orchester (0.1 miles), and Antonio Vivaldi 4 Seasons Karlskirche (0.3 miles).
What are some of the property amenities at Hotel Am Konzerthaus Vienna - MGallery?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Am Konzerthaus Vienna - MGallery?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Am Konzerthaus Vienna - MGallery?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Am Konzerthaus Vienna - MGallery?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hotel Am Konzerthaus Vienna - MGallery?
Conveniently located restaurants include Apron, Pauli, and Liebsteinsky.
Is Hotel Am Konzerthaus Vienna - MGallery located near the city center?
Yes, it is 0.7 miles away from the center of Vienna.
Are any cleaning services offered at Hotel Am Konzerthaus Vienna - MGallery?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Am Konzerthaus Vienna - MGallery offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hotel Am Konzerthaus Vienna - MGallery?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to Hotel Am Konzerthaus Vienna - MGallery?
Many travelers enjoy visiting Belvedere Museum (0.6 miles), Ringstrasse (1.1 miles), and Imperial Crypt (0.5 miles).