Stayed there two nights as i attended a conference nearby. The rooms are spatious, very clean, with comfortable bed. While from the outside the design is with no interest, the interior design is really pleasant: some moderne boudoir flavor. Staff was helpful all the long, special thanks to Emmanuelle for her advices regarding food option and for helping me in sorting out some issues during the stay. Wifi connection was excellent , which was important as i had an important meeting to attend. Breakfast was nice, but expansive. If you don't eat much in the morning, get a coffee and a croissant somewhere else.
We went to Vienna for 4 nights and we thought this hotel was perfect for the ubication and the amenities also the price . Well we where right , the room was super comfy, clean and bright. Room service was super nice , they give us a special present to welcome , the details have been so cute. The staff in the hotel are very kind , you can do online check in , we arrived quite late becouse de late fly and there where no problem at all. And our check out was super early ( 4 am ) and the staff was there to help us . Also to mention the food service , everything was super healthy and tasty , to be honest we have been like in home in this hotel and the localisation was in the center os Vienna. Really recommend this stay ♥️ Thanks to Dafne in special as she was the one who make the diferencie to choose this stay , she speaks Spanish also so for us was very easy , she was in contact by email all the time with the best attitude and making everything super easy , thanks 🙏🏻 Vienna wouldn’t be the same without this stay. Will come back soon 🇦🇹 🇪🇸…
Good experience overall. (stayed 3 nights Sep 15-18) Room: Nice and clean room, I had a "deluxe room". Location: great central location with walking distance to many sights and restaurants. Lobby bar: good cocktails and good service. Breakfast: The food offered was very good. But the space is to small, all 3 days I as there there was no tables available when arriving so that needs to be improved. Breakfast is also understaffed, so quite a long wait for cleaning tables, bringíng coffee to the table delayed since no self-service machines available etc. The staff that works are great but should be a few more to be able to give good service. Accor gold benefits: a free drink at the bar, no room upgrade.
We had a wonderful stay. The room was large by European standards. The breakfast buffet was very fine and had many options. We loved the staff. We were especially impressed with Christian. He went out of his way to help us. When we made a stupid error, he was extremely kind. The ladies at the desk in the morning, also helped us when our luggage didn’t arrive and we had to go emergency shopping. They gave us a great suggestion when we had no idea where to start.
A good choice in Viena , location is its best feature , rooms are confortable , however noisy at night until 2 am. bathroom is tight and gets fully wet after a shower. Anyway , a good option , value for money.
An amazing hotel with lovely friendly staff and comfortable and clean rooms. We really enjoyed our stay in Vienna and the hotel added to what was a fabulous 5 days. The location is good and near to most attractions. We would definitely recommend this hotel to anyone visiting Vienna - Thank you for our Anniversary wine too 🥂
Our friend booked this hotel as it offered a much better price than hotels in the centre of Vienna. It was 5 minutes walk from the centre which was no problem at all as Vienna is so beautiful it was lovely to walk about & view the amazing architecture. From the moment we arrived the staff were extremely helpful & pleasant. The young lady who checked us in was very happy to recommend local places to eat & drink & offered to make calls to book if we needed any assistance. The hotel is decorated very tastefully & the rooms are a good size & the bed was comfy. The complimentary toiletries were l’occitane products (soap, body lotion & shampoo) The only downside to the rooms was, as we were staying for 5 days, there wasn’t enough coat hangers & there is no drawers at all. There is a free to use safe in the room. Air conditioning was very efficient. Plug sockets were next to the bed. We had a couple of minor issues - leaky fridge, no replacement towels & they removed our card from the room socket for some reason, but these were all sorted very quickly. Breakfast was plentiful & long (10:30am weekdays & 12:00pm at weekends) the staff were all very polite & courteous & all spoke good English. I would definitely stay here again…
In the opera area of town close to the centre most of which are in walking distance, but trams buses and metro nearby. The hotel is tastefully decorated in a music theme. An extensive breakfast spread in comfortable surroundings My only problem was the lack of shelves in the room
One of the best hotels I’ve ever been to. The room was super quiet. The quality of the buffet breakfast was excellent. Really friendly staff too! The location is perfect for a city break and within walking distance of lots of sights. I would highly recommend this hotel and would definitely return if in Vienna again. Thank you for a lovely experience!
To our horror, we had red blood bed bugs in our rooms. We woke up to find the red insects of various sizes crawling on top of the sheet and up the wall. We had no choice but to squash them. Despite the hotel staff promptly reallocating some new rooms for us, it did spoil our holiday. Perhaps this is why they had to recently refurbish the hotel. Maybe the beds should have also been replaced as well. The cleaners were very friendly but on the last day of our stay, we had them banging on our door at 9:15am and even entering my sons' room whilst they were dressing. Surely this is not right. We have emailed the hotel directly regarding these issues but to our avail, they have not acknowledged nor replied to our correspondence. My suggestion would be to avoid if you can. A shame as the staff in the restaurant were amazing.…