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Boutique Hotel am Stephansplatz

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Stephansplatz 9 1010 Vienna, Vienna 1010 Austria
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1044)
Room & Suite (309)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
  • Doctors available 24/7
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Boutique Hotel am Stephansplatz
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 378 hotels in Vienna
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Welcome to the Boutique Hotel am Stephansplatz - Vienna’s most central! Whether you are staying at our privately owned and completely refurbished 4-star Boutique hotel for business or leisure, our absolutely central location and personalized service will make you feel at home immediately. Right opposite famous St. Stephen's cathedral and just minutes away from all major sights in the city centre, our boutique hotel offers the ideal location to discover beautiful Vienna. Also all popular shopping streets and areas can be reached easily on foot and Vienna's public transportation system is right on the doorstep of the hotelt. After a long day full of sightseeing, shopping or busy meetings, you cannot only relax in our little SPA but also with coffee and cake or an excellent glas of wine at our Cafe Giacomo Aragall. Enjoy yourself and watch the hustle and bustle of the city from this unique place. We are looking forward to welcoming you soon!
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Room & Suite (309)309
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Highchairs available
Airport transportation
Business Center with Internet Access
Conference facilities
Paid public parking nearby
Wifi
Fitness / spa locker rooms
Sauna
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Special diet menus
Taxi service
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Soundproof rooms
Air purifier
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Great View
Languages Spoken
English, German, Italian

Location

Full view
100Great for walkers
Grade: 100 out of 100
435Restaurantswithin 0.3 miles
244Attractionswithin 0.3 miles
2,827Reviews55Q+A100Room tips
Traveler rating
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Popular mentions
Lex wrote a review Dec 2020
Amsterdam, The Netherlands125 contributions75 helpful votes
I have booked one of their terrace rooms, being attracted by the photos on their website. And it turned out to be the worst hotel stay of the last 10 years for me. They have 3 terrace rooms. 2 of them offer the advertised frontal cathedral view, while the 3rd room is at the side of the hotel and only offers the views to the close windows of next-door building and the terrace of the next room. I post these views here for you to enjoy. In two words, you have a choice – to close your curtains and feel claustrophobic or to have zero privacy with people looking at you from those windows and the next terrace. And remember – you are still paying the same money for this advertised “view” as the guests in frontal rooms. I made the booking well in advance and was expecting the good view. Well, you know, when the hotel offers the better rooms to those who book the stay earlier… I even checked their website on the day of my arrival and saw, that the terrace rooms were still available. As a matter of fact, one of the frontal view terrace rooms was even available at my check-in, but it was not given to me. Feeling terribly humiliated by their refusal to move me to non-claustrophobic terrace room, I only wanted to know why. Well, the hotel management and reservations office obviously have no understanding of hospitality and guest relationships management, so they simply ignored my multiple questions. Now, let’s talk about the comfort of the room. First of all, the mattress is the hardest ever I remember in the hotel. It feels like you are sleeping on the floor. If you have back problems, this is very good. But if you are coming to expect sleep comfort, you are in the wrong hotel. The room interior design is pretty outdated. It has cheap MDP furniture from the 1990s and excessive halogen lighting from the same era. If you are looking for the power socket for your laptop next to the table – don’t, it is not there for some reason. If your power cable is long enough, then you can use the strangely located socket next to the entrance door. Both mirrors (room and bathroom) do not have frontal lighting, so you can only approximately see how you look like when you go out. Ladies will probably curse this lighting, when they are trying to apply the makeup. The shower cabin is leaking. Looking at the reviews here, I see this problem reported back in 2018. Looks like nothing had been done since then, and the leakage continues. Bathroom amenities are basic, of low quality and do not fit the hotel pricing policy. Same quality question can be addressed to the very cheap toilet paper they offer. Breakfast is decent, I give them that. But waking up after a night on that mattress, you can’t possibly enjoy it. I can’t understand, why this hotel has such a high rating on Tripadvisor. Is it purely because of location? Because otherwise it is a “4-star-fat-minus” place, run by inhospitable management. The panel at the hotel entrance says “Best views in the city”. Just remember, you might be out of luck to get one of those, when you book your stay there. Personally, I will never try my luck in this hotel again.
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Date of stay: October 2020
Value
Service
Sleep Quality
1 Helpful vote
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Response from Marie-Luise Matz, Marketing at Boutique Hotel am Stephansplatz
Responded Dec 11, 2020
Dear LEX, First of all, let me thank you for taking the time to write a detailed review about our hotel. I am sorry to read that this was your worst stay at a hotel in years, since our property, my team and our service experience is regularly quite highly rated thru the platforms. Unfortunately, you refused to contact me immediately and directly although you had my personal contact details. I would have loved to try to find alternative solutions on site to make the best out of the situation and your stay. Further unfortunate that you did not mention in your review that my team already offered a free dinner and drinks as a small compensation and that you were granted a free late check out until 3pm instead of 11am. I totally understand that a hotel experience is a matter of subjective well-being, but I am amazed that you complain post stay about the room décor (which was totally refurbished in 2019 by the way) as we show generously dozens of pictures of our hotel rooms on our website. As part of the refurbishment and renovation we also renewed bathrooms, all mattresses and lightning. Unfortunately, you did not inform us that you prefer softer bedding otherwise we would have provided some cozy topper. But you mention excessive halogen lightning – this is very surprising to me as we only have modern led lighting throughout the entire hotel. All our hotel rooms have dimout curtains to enable a comfortable and relaxed rest. For all individuals who would feel claustrophobic with those, we also offer electric sun-blinds. In addition, there are transparent curtains to avoid views from outside and provide more privacy. As a side note, the opposing windows shown on your picture from your room are part of the opposing attic and are not inhabited. I understand that it is impossible to satisfy every guest and I also understand that sometimes the conditions do not meet the expectations but please let me assure that we take constructive criticism seriously and handle every complaint with care to improve customer experience and satisfaction. I regret that your refuse to give us a second chance to convince you of our efforts. But I also deeply regret that you decided to give an emotional rating of one star in general, even though you praised the breakfast experience and my team tried to make your stay as comfortable as possible throughout your stay offering different solutions. Please feel free to contact me at any time if you plan to come back to Vienna and would consider a second stay at our Boutique Hotel am Stephansplatz. Stay healthy and kind regards from Vienna, Felix Neutatz General Manager
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cwatkinson wrote a review Aug 2020
Chorley, United Kingdom132 contributions56 helpful votes
+1
We stayed here for 4 nights in August 2020. The hotel is amazing. We highly recommend a 'Terrace' room looking over the cathedral which has fantastic views. The rooms are large, very clean. The Terraced room has a large very comfortable bed, good air conditioning, seperate shower and bath and two sinks in the bathroom. There is a seperate toilet. The location of the hotel is brilliant for central Vienna. Breakfast was great with a good choice of continental and Austrian food. Highlight recommend. The staff were attaintive in particular Ehab who was welcoming and friendly. This hotel should be 5 star in our opinion.
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Date of stay: August 2020Trip type: Traveled as a couple
4 Helpful votes
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Response from Marie-Luise Matz, Marketing at Boutique Hotel am Stephansplatz
Responded Sep 9, 2020
Dear guest, we cannot thank you enough for taking time to write us this wonderful feedback. It really makes us happy and proud, to see such a great review! In that sense, we really hope that you have found your home away from home at the Boutique Hotel am Stephansplatz and that you will visit us soon again. Until then warmest regards, Marie-Luise Matz - Assistant Manager
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Sarah K wrote a review Aug 2020
Dartford, United Kingdom21 contributions14 helpful votes
The hotel is in an excellent location overlooking the Cathedral next to the tube station and within easy walking distance of many restaurants and shops. Although it is right next to a busy square, the rooms are sound proof and quiet and very clean and comfortable. The staff are friendly and professional and the breakfast is excellent with a wide variety of choice. If I was to travel to Vienna again I would definitely stay here and I would recommend this hotel to anyone.
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Date of stay: August 2020Trip type: Traveled with family
2 Helpful votes
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Response from Marie-Luise Matz, Marketing at Boutique Hotel am Stephansplatz
Responded Aug 17, 2020
Dear guest, What a wonderful review you shared with the entire TripAdvisor Community, thank you very much! We are thrilled to read that everything was to your fullest satisfaction. Of course we will forward your kind words to the entire team. We are looking forward to welcoming you soon again at Vienna’s most central Hotel am Stephansplatz and remain with best regards, Marie-Luise Matz - Assistant Manager
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SFH1960 wrote a review Aug 2020
Glan Munchweiler, Germany42 contributions45 helpful votes
We were thoroughly impressed with this hotel in the heart of the old city in Vienna. The hotel is located right off Stephansplatz, just steps from the famous church. The location made if very easy to walk to most of the highlights that Vienna has to offer. Plus, there is a U-bahn station in Stephansplatz for transportation to other attractions and the airport/train station. The staff were very friendly and helpful and the accommodations were excellent. The room was large, clean, and very chic. The bed was comfortable and the bathroom spacious. The breakfast was a real treat with many options including fresh squeezed OJ and eggs choices (e.g., omelettes and friend/soft boiled). Overall, we strongly recommend this hotel for its good value and excellent location in the beautiful city of Vienna.
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Date of stay: August 2020
3 Helpful votes
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Response from Marie-Luise Matz, Marketing at Boutique Hotel am Stephansplatz
Responded Aug 17, 2020
Dear valued guest! First of all we would like to thank you very much for staying at the Boutique Hotel am Stephansplatz. It's been our pleasure having you with us. We are very delighted that you enjoyed the atmosphere of the hotel and that you were able to take advantage from our central location in the heart of Vienna. It is always a pleasure to receive such a positive feedback and I shared your compliments with our team who was very much encouraged by your remarks. Thank you very much for taking your time to share your experience with us and we hope to welcome you soon again. Kind regards, Marie-Luise Matz - Assistant Manager
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Jonasno68 wrote a review Jul 2020
Sliema, Malta93 contributions57 helpful votes
Hotel am Stephansplatz was described by our taxi driver as the best hotel in Stephansplatz and I cannot agree more. From the moment we stepped in the staff was very attentive. The suite was tidy and with the best view you can imagine of the cathedral. Everything was spot on. Larger than normal bath tub in the bathroom, lovely breakfast, and mostly. Thank you for making my fiance's birthday one to remember :) Already looking forward to come again.
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Date of stay: July 2020
Rooms
Cleanliness
Service
Room Tip: The Cathedral View Suite is definitely worth it.
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4 Helpful votes
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Response from Marie-Luise Matz, Marketing at Boutique Hotel am Stephansplatz
Responded Jul 14, 2020
Dear valued guest! First of all we would like to thank you very much for staying at the Boutique Hotel am Stephansplatz. It's been our pleasure having you with us. We are very delighted that you enjoyed the atmosphere of the hotel and that you were able to take advantage from our central location in the heart of Vienna. It is always a pleasure to receive such a positive feedback and I shared your compliments with our team who was very much encouraged by your remarks. Thank you very much for taking your time to share your experience with us and we hope to welcome you soon again.Maybe on your next birthday ;-) Kind regards from Viennas most central, Marie-Luise Matz - Assistant Manager
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PRICE RANGE
$195 - $430 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
am stephansplatz hotel, am stephansplatz vienna
LOCATION
AustriaVienna RegionViennaInner City
NUMBER OF ROOMS
53
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Frequently Asked Questions about Boutique Hotel am Stephansplatz
Which popular attractions are close to Boutique Hotel am Stephansplatz?
Nearby attractions include Historic Center of Vienna (0.1 miles), The Hofburg (0.3 miles), and St. Stephen's Cathedral (0.06 miles).
What are some of the property amenities at Boutique Hotel am Stephansplatz?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness center.
Which room amenities are available at Boutique Hotel am Stephansplatz?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Boutique Hotel am Stephansplatz?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Boutique Hotel am Stephansplatz?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Boutique Hotel am Stephansplatz?
Conveniently located restaurants include Fenster Cafe, ef16 Restaurant, and Vinothek W-Einkehr.
Are there opportunities to exercise at Boutique Hotel am Stephansplatz?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Does Boutique Hotel am Stephansplatz have an airport shuttle?
Yes, Boutique Hotel am Stephansplatz offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Boutique Hotel am Stephansplatz located near the city center?
Yes, it is 0.01 miles away from the center of Vienna.
Are any cleaning services offered at Boutique Hotel am Stephansplatz?
Yes, dry cleaning and laundry service are offered to guests.
Does Boutique Hotel am Stephansplatz offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.