I have booked one of their terrace rooms, being attracted by the photos on their website. And it turned out to be the worst hotel stay of the last 10 years for me. They have 3 terrace rooms. 2 of them offer the advertised frontal cathedral view, while the 3rd room is at the side of the hotel and only offers the views to the close windows of next-door building and the terrace of the next room. I post these views here for you to enjoy. In two words, you have a choice – to close your curtains and feel claustrophobic or to have zero privacy with people looking at you from those windows and the next terrace. And remember – you are still paying the same money for this advertised “view” as the guests in frontal rooms. I made the booking well in advance and was expecting the good view. Well, you know, when the hotel offers the better rooms to those who book the stay earlier… I even checked their website on the day of my arrival and saw, that the terrace rooms were still available. As a matter of fact, one of the frontal view terrace rooms was even available at my check-in, but it was not given to me. Feeling terribly humiliated by their refusal to move me to non-claustrophobic terrace room, I only wanted to know why. Well, the hotel management and reservations office obviously have no understanding of hospitality and guest relationships management, so they simply ignored my multiple questions. Now, let’s talk about the comfort of the room. First of all, the mattress is the hardest ever I remember in the hotel. It feels like you are sleeping on the floor. If you have back problems, this is very good. But if you are coming to expect sleep comfort, you are in the wrong hotel. The room interior design is pretty outdated. It has cheap MDP furniture from the 1990s and excessive halogen lighting from the same era. If you are looking for the power socket for your laptop next to the table – don’t, it is not there for some reason. If your power cable is long enough, then you can use the strangely located socket next to the entrance door. Both mirrors (room and bathroom) do not have frontal lighting, so you can only approximately see how you look like when you go out. Ladies will probably curse this lighting, when they are trying to apply the makeup. The shower cabin is leaking. Looking at the reviews here, I see this problem reported back in 2018. Looks like nothing had been done since then, and the leakage continues. Bathroom amenities are basic, of low quality and do not fit the hotel pricing policy. Same quality question can be addressed to the very cheap toilet paper they offer. Breakfast is decent, I give them that. But waking up after a night on that mattress, you can’t possibly enjoy it. I can’t understand, why this hotel has such a high rating on Tripadvisor. Is it purely because of location? Because otherwise it is a “4-star-fat-minus” place, run by inhospitable management. The panel at the hotel entrance says “Best views in the city”. Just remember, you might be out of luck to get one of those, when you book your stay there. Personally, I will never try my luck in this hotel again.…
We stayed here for 4 nights in August 2020. The hotel is amazing. We highly recommend a 'Terrace' room looking over the cathedral which has fantastic views. The rooms are large, very clean. The Terraced room has a large very comfortable bed, good air conditioning, seperate shower and bath and two sinks in the bathroom. There is a seperate toilet. The location of the hotel is brilliant for central Vienna. Breakfast was great with a good choice of continental and Austrian food. Highlight recommend. The staff were attaintive in particular Ehab who was welcoming and friendly. This hotel should be 5 star in our opinion.
The hotel is in an excellent location overlooking the Cathedral next to the tube station and within easy walking distance of many restaurants and shops. Although it is right next to a busy square, the rooms are sound proof and quiet and very clean and comfortable. The staff are friendly and professional and the breakfast is excellent with a wide variety of choice. If I was to travel to Vienna again I would definitely stay here and I would recommend this hotel to anyone.
We were thoroughly impressed with this hotel in the heart of the old city in Vienna. The hotel is located right off Stephansplatz, just steps from the famous church. The location made if very easy to walk to most of the highlights that Vienna has to offer. Plus, there is a U-bahn station in Stephansplatz for transportation to other attractions and the airport/train station. The staff were very friendly and helpful and the accommodations were excellent. The room was large, clean, and very chic. The bed was comfortable and the bathroom spacious. The breakfast was a real treat with many options including fresh squeezed OJ and eggs choices (e.g., omelettes and friend/soft boiled). Overall, we strongly recommend this hotel for its good value and excellent location in the beautiful city of Vienna.…
Hotel am Stephansplatz was described by our taxi driver as the best hotel in Stephansplatz and I cannot agree more. From the moment we stepped in the staff was very attentive. The suite was tidy and with the best view you can imagine of the cathedral. Everything was spot on. Larger than normal bath tub in the bathroom, lovely breakfast, and mostly. Thank you for making my fiance's birthday one to remember :) Already looking forward to come again.
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