We had a very enjoyable three nights at the hotel to celebrate my partner's 60th birthday. I booked the Romantic Package. We were very disappointed not to get the cocktails expected in this package - it was the key reason for booking this package over the others on offer (the café where the drinks are served was closed). The hotel did, however, offer us a complimentary mini-bar instead. We didn't make the most of this as we had taken champagne to have the first night, so make sure you use what's in there for it to be restocked. LOCATION: I chose this hotel due to its excellent and wasn't disappointed. The tube station is directly outside. The underground was really useful (travel pass included in hotel package). A lot of sights are within walking or easy commuting distance. Many shops and restaurants surrounded the hotel. DIETARY: I also had the fridge full of lactofree milk, butter and my gluten-free bread, BUT this is the first hotel I've ever stayed in that provided ALL of these things, as well as lactofree yoghurt at breakfast! The BREAKFAST was excellent; good quality meats, cheeses, a selection of fruit and fresh-pressed juices, such as beetroot and apple, carrot and ginger. ROOM: spacious, comfortable bed, triple-glazed windows and air-con, plus separate toilet, shower and bath and separated dressing area with plenty of hanging space, storage and a safe. SERVICE: The staff were helpful and professional at all times. The porter was outstanding, a real asset to the hotel! FOOD: we ate at Plachutta (Wollzeile); very close to the hotel and the meal was fabulous - very traditionally Austrian. I was very nervous about having boiled meat (served in a copper saucepan), but it was excellent, plus I had broth for a starter. Words can't describe how good it was. We also ate a couple of times at the Quest stalls and that too was excellent. We had afternoon coffee and apple strudel at Café Mozart. VERY unimpressed with the service, particularly one member of staff (a young girl who completely ignored us stood waiting to be seated), BUT the apple strudel was divine, and dairy-free. The next day, we went to Café Demel and had coffee and cakes. Everything was excellent, particularly the outstanding service! VIENNA: We thoroughly enjoyed our time in Vienna. We couldn't have picked a worse 4 days weather-wise, bit there was so much to do, it didn't matter. We bought a Vienna Card, which got is into all the attractions free, but only once, so don't rush round thinking you can return to finish the next day. Some places aren't open on Mondays.

This boutique hotel is located in the very heart of Vienna, right next to the Stephansdom cathedral and to the entrance to the Stephansplatz subway station. We traveled just before Christmas for a three-night city break as a family of four – a couple with twin kids of 10. We were to stay in one Suite Classic, under the early bird rate with a 20% discount. Two very nice touches to start with: upon arriving at the hotel still before 2 pm, we were immediately shown to our room (official check-in time being 3 pm) and we were ‘spontaneously’ upgraded (that is, even without asking) to one of the Suites Cathedral at the 6th floor, with a splendid view of Stephansdom. The suite itself was large enough to accommodate us four – featuring a full bathroom and a separate toilet – and was tastily appointed, decorated in straight, modern lines. Another very nice feature – common, I believe, to all the suites in this hotel – was free consumption of any item in the minibar, wines included. The full buffet breakfast was everything you could ask for in a four-star hotel, including special omelets and coffees made to order. As for the (overall small) ‘downside factors’, I would just mention the relatively steep price (at least, for Portuguese standards) and also a somewhat irregular replacement of some minibar items. All in all, we found this a very good hotel, with a location which simply cannot be beaten in the whole of Vienna. We would definitely be happy to return.

I stayed for five nights at this very impressive hotel. With one exception ( a grumpy young lady in the restaurant at breakfast), the staff were all excellent and were genuinely concerned that I was enjoying my stay. I had a room at the rear of the hotel, no view but wonderfully quiet, even though the hotel could not be more central. You know how most hotels always seem to find something to get wrong? Not this one. Rooms were spotless, coffee and tea topped up every day , breakfast varied and of high quality, location perfect . I will certainly stay again