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Philharmonikerstrasse 4, Vienna 1010 Austria
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$561
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Free cancellation until 05/29/22
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$535
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Traveler (1651)
360
Panoramas (38)
Room & Suite (381)
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About

#26 of 393 in Vienna
Location
5.0
Cleanliness
4.9
Service
4.8
Value
4.3
2022 Travelers' Choice Best of the Best
The Hotel Sacher Wien lies right in the heart of the city of Vienna, opposite the Vienna State Opera and surrounded by numerous museums, the St. Stephen Cathedral as well as the former residence of Austrian emperors and kings, the Hofburg. Since its opening in 1876 by Eduard Sacher, the son of the creator of the famous Original Sacher-Torte, “The Sacher” has been welcoming their guests in a unique blend of charming yet contemporary tradition, excellent service and highest comfort. Today, owner families Gürtler & Winkler and their team grant their guests highest quality, passion, an international flair and the level of excellence, which is inextricably linked with the name „Sacher“.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
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Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Luxury
Languages Spoken
English, French, Russian, Spanish and 2 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
304Restaurantswithin 0.3 miles
211Attractionswithin 0.3 miles
2298Reviews41Q+A100Room tips
Traveler rating
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  • 239
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  • 19
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Popular mentions
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Most Recent
richiejoel wrote a review Yesterday
highland park, illinois22 contributions64 helpful votes
We rate the hotel a 3 only because in May 2022 we stayed for four nights at the Sacher Hotel in Vienna. The "deal", which we have in writing, was "Stay 4 Pay for 3". At check out, it turned out that we were only charged for three nights BUT , here's the catch.....instead of multiplying the daily rate by three, they divided the four night amount by three , so we ended up paying for four nights instead of three. Front desk could only say, over and over, Yes we know this is confusing and complicated but this is the way Reservations tells us to charge the "deal". We ended up paying over $500 more than we should have. So watch out for these "Stay 4 Pay for 3" deals at the Sacher.. There is no one to write or call to challenge this billing.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Room Tip: Rooms at lowest rate are very small
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Nancy D wrote a review May 17
Los Angeles, California57 contributions35 helpful votes
This was my third stay at the Sacher in Vienna over the years. Unlike many classic hotels, the Sacher has maintained the quality of its decor and finishes immaculately throughout the common areas and within the rooms. We enjoyed four nights in a junior suite on a corner of the 4th floor (Barber of Seville suite), which was spacious, well appointed, quiet, and had the most comfortable beds, as well as a spacious bathroom. Service at the Sacher is on par with the finest international hotels: The incredibly helpful, professional, and experienced Concierge staff handled everything for us from arranging to have our rental car delivered to the hotel to finding a 25 meter pool for my husband's work outs; Servers at breakfast and housekeeping were equally professional and personable. The breakfast buffet was extensive and not lacking in anything, and was supplemented by a menu offering a generous number of specialty egg options. Dinner at the Red (Rote) Bar was also excellent and is highly recommended; staff there are fabulous and quite understanding of what it takes to serve a first rate, well timed dinner, and still get you out to the Opera on time (note that despite it's name, Rote Bar is actually a place for dining, not a bar). I would only stay at the Sacher Hotel in Vienna.
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Date of stay: May 2022
Value
Location
Service
Room Tip: The Barber of Seville suite was exquisite and spacious with lots of windows.
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Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded 3 days ago
Dear reviewer "Nancy D", Thank you very much for your wonderful review and your detailed feedback! I will be happy to forward your kind words to my team. It would be our pleasure to welcome you back to the Sacher soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best and good health! Kind regards, Andreas Keese General Manager
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Stefan K wrote a review Apr 2022
Munich, Germany151 contributions104 helpful votes
+1
The Hotel Sacher - ideally located facing the Vienna Opera House and in walking distance to all major Inner City attractions, shopping and dining venues - can be conveniently reached by numerous public transport options and finds itself in a beautiful historic city building. Family-owned luxury hotels have become a rare thing, so when we chose it as our base for the Vienna visit with our parents (in law) we were not sure what to expect. Our hopes grew high after an efficient and very friendly exchange with the Sacher's concierge who took care of three restaurant reservation requests within two hours. Even though the very first moment upon arrival felt a little chaotic - mainly due to the dense arrangement of rooms around the lobby - we were soon proven that the Sacher's hospitality is among the most impressive service experiences we have ever had. The welcome was very warm and professional, and a threefold upgrade to Junior Suites for both our parents (in law) and us, allowed us to witness beautiful and very spacious rooms with all amenities one could wish for: High ceilings and windows, a comfortable bed, a well-working air-conditioner, an electric chimney, a removable tv, a wonderful sofa, antique chairs, historic paintings on the wall, a coffee machine, free consumption of non-alcoholic minibar drinks, lovely welcome and Easter chocolate treats, a rain shower with great water pressure and a spacious bath tub. While the amazing decor depicted Vienna's rich history, the technical equipment impressed with the full selection of modern applications one could wish for at a contemporary luxury temple. Cleanliness can easily be described as spotless. Also the breakfast staff was heart-warmingly friendly and left no wishes open, even though they could have used the help of some more colleagues at times. Food quality was very good with ordered meals being freshly-prepared with care and buffet standard far above average. The only thing that calls for improvement is the coffee situation: In a city with extraordinary coffee tradition such as Vienna, barista coffee should be served, not coffee from an automated machine as currently done for breakfast. As the entire hotel with its most enjoyable decor, each culinary outlet such as the Blue and the Red Bar had its unique design and atmosphere. While at the Blue Bar tasty cocktails are served, the Red Bar's highly professional staff spoiled us with a wonderful five-course Easter dinner and exceptional wine. Service was outstanding on all levels. All our calls were answered immediately, not once the staff showed any negative attitude, which used to be a cliché associated with Vienna luxury hotels in the past, and the invoice was perfectly correct when checking out, which is does not go without saying even at premium hotels. In total, we had a memorable family experience at - from our point of view - one of Europe's leading superior luxury hotels. A very special treat.
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Date of stay: April 2022Trip type: Traveled
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Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded 4 weeks ago
Dear reviewer "Stefan K", Thank you very much for your wonderful review and your detailed feedback! I will be happy to forward your kind words to my team. It would be our pleasure to welcome you back to the Sacher soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best and good health! Kind regards, Andreas Keese General Manager
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BJT456 wrote a review Apr 2022
Dublin, Ireland3 contributions3 helpful votes
Friendly professional service, a warm welcome and the Concierge and reception staff took great care of us and made us feel welcome every day.Beautiful decor , food in comfortable surroundings, good value for the money! Excellent location for Opera , Musik Verein and museums. It will always be my first choice in Vienna.
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Date of stay: April 2022
Value
Location
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Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded 4 weeks ago
Dear reviewer "BJT456", Thank you very much for your wonderful review and your detailed feedback! It would be our pleasure to welcome you back to the Sacher soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best and good health! Kind regards, Andreas Keese General Manager
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Travel154743 wrote a review Apr 2022
1 contribution
I stayed there few times and loved it and higly recomend it to all friends all around and always have to buy a tart for a friends. So after the dinner last Saturdey we decided for a drink in the lobby since the blue bar was full. We ordered the tea and i was a bit surprised the way it was served in a place like this.without the tray etc. But didnt mind. Then other friends joined us and we ordered some other things. Since I dont drink alcohol i ask for another refeel of my tea can but not very kind waiter just said but i will charge u again… I agreed and he took my can and brought it back. What a pitty that the institution like this has not the service we expect.
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Date of stay: April 2022Trip type: Traveled
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Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded Apr 11, 2022
Dear Reviewer "Travel154743",' Thank you very much for your visit to the Sacher and for taking the time to share your feedback with us. Please be informed that the incident described does not match our high quality Sacher standards and I would like to take this opportunity to apologize for all inconveniences caused during your visit with us – this does definitely not correspond with our service quality and hotel philosophy. It is of great importance to us to offer our valued guests a fantastic experience at our hotel! Unfortunately I cannot undo what happened, but I hope that you will give us a second chance to convince you again from our usually high Sacher standard. Please do not hesitate to contact me any time for future reservations, or if you have any questions or wishes. Andreas Keese, General Manager
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Leonardo wrote a review Apr 2022
3 contributions1 helpful vote
I was having breakfast with a friend when we found a hair inside the strudel, but the real reason of this review is to complain about the very rude behaviour of the waitress towards us. She made us feel very uncomfortable and definitely ruined our experience in that beautiful hotel. (One of the worse things happening was her making fun and complaining about my friend who just wanted to order a soup at 11:00, but it was available from 12:00 and nowhere disclaimed, incredible)
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Date of stay: March 2022Trip type: Traveled
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Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded Apr 11, 2022
Dear Reviewer "LeonardvonTokken",' Thank you very much for your visit to the Sacher and for taking the time to share your feedback with us. Please be informed that the incident described does not match our high quality Sacher standards and I would like to take this opportunity to apologize for all inconveniences caused during your visit with us – this does definitely not correspond with our service quality and hotel philosophy. It is of great importance to us to offer our valued guests a fantastic experience at our hotel! Unfortunately I cannot undo what happened, but I hope that you will give us a second chance to convince you again from our usually high Sacher standard. Please do not hesitate to contact me any time for future reservations, or if you have any questions or wishes. Andreas Keese, General Manager
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ChicChicago_1217 wrote a review Mar 2022
Chicago, Illinois8 contributions8 helpful votes
Our stay at the Sacher was fabulous. We stayed for three nights. The room, the bathroom, etc. were lovely and spacious. The Concierge staff was so friendly and professional. They chose restaurants for us to dine in and were able to obtain two wonderful seats in the Royal Box at the Spanish Riding School Cannot wait to go back
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Date of stay: March 2022
Rooms
Cleanliness
Service
Room Tip: Ask to overlook Opera House
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Response from Renate Reiter, Geschäftsführer at Hotel Sacher Wien
Responded Apr 4, 2022
Dear reviewer "ChicChicago_1217", Thank you very much for your wonderful review and your detailed feedback! It would be our pleasure to welcome you back to the Sacher soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best and good health! Kind regards, Andreas Keese General Manager
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mollyms619 wrote a review Feb 2022
Indianapolis, Indiana218 contributions56 helpful votes
+1
I recently spent a week at the Hotel Sacher Wien and, from start to finish, the experience was nothing short of extraordinary. Traveling as a solo female during Covid can be stressful, but before I even departed for my trip I already felt completely secure knowing that the Hotel Sacher team had planned my trip perfectly and would be there to assist with whatever I needed. After an eighteen hour travel day, my check-in was wonderful. A driver booked for me by the Hotel Sacher greeted me at the airport and quickly whisked me into Vienna in his luxury car. Upon arriving, I was given a warm welcome by the staff - especially the truly stellar Bellman, Taner, whose friendly warmth and assistance were an absolute joy the entire week I was at the Hotel Sacher. After a quick check-in, I was shown to my Junior Suite (the Daphne) which was absolutely exquisite. With stunning views of the Albertina, high ceilings, gorgeous antiques, and a beautiful pink color palette, it truly felt like a room fit for a Princess. I especially loved drinking tea by the fireplace when I woke up. The marble bathroom was especially luxe and I loved that it overlooked the room's beautiful chandelier and Vienna views in the distance. I enjoyed several meals at the Sacher, including breakfast most every morning - an opulent buffet that one would expect from a grand five-star European hotel. Drinks at the Blaue Bar are an absolute MUST. I also loved having a nightcap in the gorgeous lobby, which feels more like relaxing in a noble home versus a hotel. On my last night in Vienna I had dinner at the beautiful Rote Bar which was a truly remarkable experience. The cuisine was divine, the pianist's music was enchanting, and the service was exceptional. While I did not indulge in a spa treatment on this visit, I did take full advantage of the Sacher Spa's lovely facilities and spent time every evening in their sauna, steam room, aromatherapy showers, and relaxation room. It was the perfect way to end my evening and I so appreciated the hotel keeping the spa open for me every night so I could be in there even past midnight. One special thing to note about the Hotel Sacher is their app. Accessible via an iPad in every room (and also available to download to your iPhone), I was able to do everything from requesting specific pillow types for my bed, order room service, schedule dry cleaning, and coordinate my departure with the front desk. I have been fortunate to have stayed in most of the grand hotels throughout Europe, and while they are always lovely, the service is truly what sets the very best apart. The Hotel Sacher team went above and beyond in every way. From the housekeeping (who do a remarkable job) to the restaurant and bar staff to the front desk, everyone remembered my name and welcomed me with that perfect mix of professionalism, elegance, and warmth. The Concierge Team, helmed by the incredible Uwe (who is an absolute gentleman and the BEST Concierge I have ever met), are in a league of their own, helping me with everything from securing sold-out concert tickets to finding the perfect gift for my fashionable husband to finding me headphones when I lost mine in Salzburg. After a 13-hour work day, I returned to my suite exhausted and called the Concierge to see if there was a nearby pizza shop that would deliver to the hotel. They not only ordered me pizza but delivered it up to my room on a silver platter! THIS is the kind of service that truly leaves you surprised and delighted around every turn. In the end, staying at the Hotel Sacher feels like stepping back in time (but with all of the best and most luxe modern amenities). After an incredible week in Vienna, I truly felt like the Hotel Sacher became my home away from home and I cannot wait to return soon!
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Date of stay: January 2022
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded Mar 8, 2022
Dear reviewer "mollyms619", Thank you very much for your wonderful and detailed feedback! I am very happy to hear that you enjoyed your time at the Sacher to the fullest. I will gladly pass on your kind words to my team and in particular to the colleagues you have named. It would be our pleasure to welcome you back to the Sacher in the near future. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best and good health! Kind regards, Andreas Keese General Manager
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PortolaValleyLMS wrote a review Nov 2021
Portola Valley, California234 contributions146 helpful votes
We spent three nights at the hotel and enjoyed it very much. This is the finest hotel in Vienna and one of the most special city hotels in the world. We found the service to be outstanding from the doorman greeting and solving a parking problem at checkin to an unbelievably fast breakfast preparation at 6:30 am in order to accommodate an early flight. The hotel provided an upgrade to a large and comfortable suite. The concierge took care of restaurant needs weeks in advance and confirmed everything on arrival. Sitting downstairs for a cocktail before a concert or dinner was perfect and we were made to feel like a welcome guest. Sorry, there isn't anything negative that I can say about this experience and I highly recommend this hotel.
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Date of stay: November 2021
1 Helpful vote
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Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded Nov 21, 2021
Dear reviewer "PortolaValleyLMS", Thank you very much for your fantastic review and your detailed feedback! It would be our pleasure to welcome you back to the Sacher soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best and good health! Kind regards, Andreas Keese General Manager
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Carol on the go wrote a review Nov 2021
Glyfada, Greece54 contributions15 helpful votes
+1
The ground floor with the entrance, reception, bars, restaurants etc are exceptional. the rooms are very comfortable, well maintained and spacious. they have all the amenities. The bedding is really good too. The bathroom has a bathtub and a shower which is nice. I don’t know if it’s because of Covid but the waiters were not properly trained for that level of hotel. Taking the order wrong, not wearing the mask correctly (up side down, under the nose etc) and the service was super slow at the cafe Sacher and one morning at breakfast for the eggs. Also the quantity served at the cafe Sacher are so small it’s a joke ! For example, the Sacher hot chocolate is probably 20cl (25cl at most) for close to 7€… the Cesar salad is very small. when you take the sausages, the plat comes with only tow naked sausage on the plate. note even a salad leave to decorate…
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Date of stay: November 2021Trip type: Traveled
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Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded Nov 21, 2021
Dear reviewer "Carol_on_the_go_to", Thank you very much for your fantastic review and your detailed feedback as well as your suggestions! It would be our pleasure to welcome you back to the Sacher soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best and good health! Kind regards, Andreas Keese General Manager
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PRICE RANGE
$514 - $645 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sacher wien hotel, sacher wien vienna
LOCATION
AustriaVienna RegionViennaInner City
NUMBER OF ROOMS
152
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Frequently Asked Questions about Hotel Sacher Wien
Which popular attractions are close to Hotel Sacher Wien?
Nearby attractions include First Escape (0.2 miles), State Hall of the Austrian National Library (0.2 miles), and 3D PicArt Museum Vienna (0.2 miles).
What are some of the property amenities at Hotel Sacher Wien?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Sacher Wien?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Sacher Wien?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Sacher Wien?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Hotel Sacher Wien?
Conveniently located restaurants include Paul, Cafe Mendez, and Casino Restaurant Wien.
Are there opportunities to exercise at Hotel Sacher Wien?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Hotel Sacher Wien have airport transportation?
Yes, Hotel Sacher Wien offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Sacher Wien located near the city center?
Yes, it is 0.4 miles away from the center of Vienna.
Are any cleaning services offered at Hotel Sacher Wien?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Sacher Wien?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.