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Hotel Sacher Wien

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Philharmonikerstrasse 4, Vienna 1010 Austria
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Traveler (1518)
360
Panoramas (38)
Room & Suite (595)

About

#12 of 377 hotels in Vienna
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
The Hotel Sacher Wien lies right in the heart of the city of Vienna, opposite the Vienna State Opera and surrounded by numerous museums, the St. Stephen Cathedral as well as the former residence of Austrian emperors and kings, the Hofburg. Since its opening in 1876 by Eduard Sacher, the son of the creator of the famous Original Sacher-Torte, “The Sacher” has been welcoming their guests in a unique blend of charming yet contemporary tradition, excellent service and highest comfort. Today, owner families Gürtler & Winkler and their team grant their guests highest quality, passion, an international flair and the level of excellence, which is inextricably linked with the name „Sacher“.
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Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Massage
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
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Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Historic Hotel
Languages Spoken
English, French, Russian, Spanish and 2 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
293Restaurantswithin 0.3 miles
207Attractionswithin 0.3 miles
2,244Reviews40Q+A100Room tips
Traveler rating
  • 1,904
  • 230
  • 69
  • 22
  • 19
Time of year
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Popular mentions
270herg wrote a review Aug 2020
Salzburg, Austria204 contributions28 helpful votes
We visited this fantastic town of Vienna and had some wonderful days in this fantastic city. During that time, we tried to book a stay for two nights in this hotel - but it was unbelievable how cocky they are at the room-reservation and mangaer of the hotel. Some other 5 stars hotels are so friendly and happy to make a room reservation, but this hotel is maybe not interested in having guests. Thanks for this experience - but we had a wonderful stay in an other exclusiv 5star hotel in the center of magic vienna and spent wonderful days there.
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Date of stay: July 2020
Rooms
Cleanliness
Service
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Response from Sacher Hotels, Geschäftsführer at Hotel Sacher Wien
Responded 3 weeks ago
Dear 270herg, Thank you very much for having taken the time to share your impressions with us!+ I truly regret that you experienced some inconveniences during the reservation process and I would like to sincerely apologize for that. To understand your experiences better and in order to improve our services accordingly I would highly appreciate if you told us more details either via direct message or also via email to wien@sacher.com. I look forward to hearing from you and truly hope to welcome you again soon to the Sacher! With kind regards, Andreas Keese General Manager
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MaruJiras wrote a review Jul 2020
Prague, Czech Republic107 contributions24 helpful votes
Second time in this hotel and still very satisfy with room, service and overall experience. Decided for Junior Suite with view and can recommend. Bathroom with TV in mirror so you dont miss your sport while in bath. Delicious breakfast, sweet treats as welcome surprise. No paper info in room, everything you find in tablet - during night I recommend to put it down on screen otherwise you will be waken every minute with swiching on of this device. Amazing stuff that can arrange everything. Spa - due to Corona situation sauna was closed but you can use gym or order a treatment. Nice premises. Only negativum - when travelling by car and hotel park your car in their garages you cant get your car out of the “opening” hours. We wanted to drive thru city after 8PM and because garage was “closed” we cannot get the car for our night drive unfortunatelly.
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Date of stay: July 2020Trip type: Traveled as a couple
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Response from Sacher Hotels, Geschäftsführer at Hotel Sacher Wien
Responded Jul 24, 2020
Dear Mária J, Thank you so much for choosing Hotel Sacher Wien again and taking the time to share your detailed feedback with us. Your kind and praising words are highly appreciated and with pleasure I will share them with the entire team. Also for your comment regarding the parking I would like to thank you. We will certainly follow up on this to find a better solution! Dear Mária J, we thank you for your loyalty to Sacher and hope to welcome you back in the not too distant future! With kind regards, Andreas Keese General Manager
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alkor wrote a review Mar 2020
Houston14 contributions31 helpful votes
Our stay was an absolute horror, like something out of a movie or a bad dream, and we were overcharged by more than $900 American when we left. We recovered this sum with the help of our cardholder. The hotel would not allow us to see our bill the evening before our very early departure for the airport next morning, telling us it was their policy to present the bill only at time of departure. Now we know why. The "suite" they gave us, was terrible. We had reserved a less expensive room, but they "upgraded" us, saying there would be no extra charge, which we thought was nice -- until we spent our time in it and had to pay the full price. The suite was a nightmare, the temperature could not be controlled, even after several attempts when we were in the room. It was freeze or fry, take your pick. The heated bathroom floor was so hot that we had to wear shoes in and out of the shower, and we slept with all the windows open to avoid frying in our beds. The elevators did not work, either to our room or to the much-advertised Spa, so we were forced to walk some distance to another elevator. We had reserved a program advertised as Stay Four, Pay Three, which offered one free night and round-trip valet to and from the airport, but all that was on our bill. When we asked to see the bill the evening before our departure, we were told it was their rule to present bills "only at checkout."
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Date of stay: December 2019
Rooms
Service
Sleep Quality
Room Tip: Go to another hotel.
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1 Helpful vote
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Response from SacherHotels, Manager at Hotel Sacher Wien
Responded Mar 12, 2020
Dear alkor, For your recent stay at the Hotel Sacher Wien and sharing you impressions I would like to thank you very much. I very much regret to learn that your stay was spoiled with truly not very pleasant inconveniences for which I would like to express my sincerest apologies. I have sent you a private message and would highly appreciate to get in touch with you again directly in order to being able to investigate this matter further. Dear alkor, I hope to hear from you soon! With kind regards, Reiner Heilmann General Manager
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georgesluks wrote a review Mar 2020
Zurich, Switzerland17 contributions
+1
This hotel has everything what you expect from a five star hotel: situated right in the heart of the city, best services on every level, excellent spa, spacious rooms... and overall like a tasty layer of Sacher chocolate: an incomparable Viennese charm. We enjoyed every moment of our stay for the opera ball!
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Date of stay: February 2020Trip type: Traveled as a couple
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Response from SacherHotels, Manager at Hotel Sacher Wien
Responded Mar 4, 2020
Dear georgesluks, Thank you so much for your recent stay at the Hotel Sacher Wien and for your wonderful review! It was our pleasure to welcome you and it is an absolute delight to know that you had such an enjoyable time. The Opera Ball truly is a magical day in Vienna and at the Sacher. We would be glad to welcome you back in the not too distant future - maybe next year when it is time again for "Alles Walzer". Kind regards, Reiner Heilmann General Manager
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ck bos wrote a review Feb 2020
Lanzarote, Spain8 contributions
Me and my boyfriend went to this hotel following a review we heard from a friend. Inside, the interior is so magnificent and relaxing. The atmosphere is very pleasant and affluent. We enjoyed a glass of champagne at the bar, which is very warm, cosy but decadent. This is a great hotel to relax in with a superior location. We will definitely be back soon.
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Date of stay: February 2020Trip type: Traveled as a couple
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PRICE RANGE
$443 - $739 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sacher wien hotel, sacher wien vienna
LOCATION
AustriaVienna RegionViennaInner City
NUMBER OF ROOMS
152
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Frequently Asked Questions about Hotel Sacher Wien
Which popular attractions are close to Hotel Sacher Wien?
Nearby attractions include First Escape (0.2 miles), 3D PicArt Museum Vienna (0.2 miles), and State Hall of the Austrian National Library (0.2 miles).
What are some of the property amenities at Hotel Sacher Wien?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Sacher Wien?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Sacher Wien?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Sacher Wien?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Hotel Sacher Wien?
Conveniently located restaurants include Paul, Cafe Mendez, and Cuisino - Casino Restaurant Wien.
Are there opportunities to exercise at Hotel Sacher Wien?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Hotel Sacher Wien have an airport shuttle?
Yes, Hotel Sacher Wien offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hotel Sacher Wien located near the city center?
Yes, it is 0.4 miles away from the center of Vienna.
Are any cleaning services offered at Hotel Sacher Wien?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Sacher Wien?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.