Hotel Sacher Wien
Philharmonikerstrasse 4, Vienna 1010 Austria
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$449
Free cancellation until 07/02/22
Reserve now, pay at stay
$508
Reserve now, pay at stay
$573
$360
Free cancellation until 07/11/22
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Travelocity$453
Destinia.com$573
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#25 of 395 hotels in Vienna
Location
5.0
Cleanliness
4.9
Service
4.8
Value
4.3
2022 Travelers' Choice Best of the Best
The Hotel Sacher Wien lies right in the heart of the city of Vienna, opposite the Vienna State Opera and surrounded by numerous museums, the St. Stephen Cathedral as well as the former residence of Austrian emperors and kings, the Hofburg. Since its opening in 1876 by Eduard Sacher, the son of the creator of the famous Original Sacher-Torte, “The Sacher” has been welcoming their guests in a unique blend of charming yet contemporary tradition, excellent service and highest comfort. Today, owner families Gürtler & Winkler and their team grant their guests highest quality, passion, an international flair and the level of excellence, which is inextricably linked with the name „Sacher“.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
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Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Luxury
Languages Spoken
English, French, Russian, Spanish and 2 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
300Restaurantswithin 0.3 miles
213Attractionswithin 0.3 miles
Contact
Philharmonikerstrasse 4, Vienna 1010 Austria
Name/address in local language
Getting there
KarlsplatzVienna U-Bahn4 min
KarlsplatzVienna U-Bahn4 min
Rental CarsSee rental cars from $35/day
2308Reviews41Q+A100Room tips
Reviews
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I stayed at Hotel Sacher when I am in Vienna this month June 2022 was not a good experience. My secretary in Los Angeles made my reservation.at arriving I was shown to my room by the manager Ms Marina. It had no view, no grab bars, in the bathrooms, the TV and the phone was not working very old... further I was told by Marina oh you did not request a room with a view..., I looked in the alley further I was charged an attitudinal 90 euros.each day..,, after telling my story to friends the agreed the service is very mediocre. I was outraged and complained at the Concierge He was very understood and agreed with me as it is not acceptable to be treated like this. He had me move to another room which was acceptable. Remind you I was born in Vienna and come back each year. I won’t be staying at the Sacher.... Ms. Marina needs to learn kindness.…
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Date of stay: June 2022Trip type: Traveled solo
Helpful
Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded 3 days ago
Dear Mrs. Nickerl, Thank you very much for your visit to the Sacher and for taking the time to share your feedback with us. I am very sorry that you were not 100% satisfied with your room and I would like to take this opportunity to apologize for all inconveniences caused during your visit with us – this does definitely not correspond with our service quality and hotel philosophy. It is of great importance to us to offer our valued guests a fantastic experience at our hotel! Unfortunately I cannot undo what happened, but I hope that you will give us a second chance to convince you again from our usually high Sacher standard. Please do not hesitate to contact me any time for future reservations, or if you have any questions or wishes. Andreas Keese, General Manager
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My daughter and I stayed for three nights, enjoying the lovely breakfasts, friendly staff, and fantastic location. We especially enjoyed the bar, where we had a wonderful light dinner following the opera. I hope to return again, and see even more of lovely Vienna!
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Date of stay: June 2022
Location
Service
Sleep Quality
Helpful
Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded 3 days ago
Dear Amy L., Thank you very much for your wonderful review and your detailed feedback! I will be happy to forward your kind words to my team. It would be our pleasure to welcome you back to the Sacher soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best and good health! Kind regards, Andreas Keese General Manager
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We visited Vienna for one night as we had tickets to a classical music concert. We wanted to experience the famous Sacher hotel and try a slice of the Sacher torte in their cafe. It was great! There was a mixup when we arrived regarding our room, and thanks to the kindness and professional hospitality of a young gentleman named Julian ( I believe a hotel manager) we were given a beautiful room overlooking the Albertine Museum. It made our day in Vienna extra special. The buffet breakfast the next morning was excellent and included a freshly squeezed juice of your choice, while you watch. Celery juice was delicious. All in all an excellent stay. Thank you Julian!
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Date of stay: June 2022Trip type: Traveled with family
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Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded 3 days ago
Dear Reviewer "Mitravelbug0", Thank you very much for your wonderful review and your detailed feedback! I will be happy to forward your kind words to my team. It would be our pleasure to welcome you back to the Sacher soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best and good health! Kind regards, Andreas Keese General Manager
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This is my first post-pandemic visit to the Sacher, and I was not disappointed. They may be a bit short on staff, a problem many hotels are facing, but the hospitality was perfect. Legendary breakfast (Sekt with Sachertorte), splendid room (huge walk-in shower). Highly recommended.
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Date of stay: June 2022
Value
Location
Service
Helpful
Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded 3 days ago
Dear Reviewer "brienanni", Thank you very much for your wonderful review and your detailed feedback! I will be happy to forward your kind words to my team. It would be our pleasure to welcome you back to the Sacher soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best and good health! Kind regards, Andreas Keese General Manager
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We rate the hotel a 3 only because in May 2022 we stayed for four nights at the Sacher Hotel in Vienna. The "deal", which we have in writing, was "Stay 4 Pay for 3". At check out, it turned out that we were only charged for three nights BUT , here's the catch.....instead of multiplying the daily rate by three, they divided the four night amount by three , so we ended up paying for four nights instead of three. Front desk could only say, over and over, Yes we know this is confusing and complicated but this is the way Reservations tells us to charge the "deal". We ended up paying over $500 more than we should have. So watch out for these "Stay 4 Pay for 3" deals at the Sacher.. There is no one to write or call to challenge this billing.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Room Tip: Rooms at lowest rate are very small
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Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded 4 weeks ago
Dear Reviewer "richiejoel", Thank you very much for your visit to the Sacher and for taking the time to share your feedback with us. Please be informed that the incident described does not match our high quality Sacher standards and I would like to take this opportunity to apologize for all inconveniences caused during your visit with us. It is of great importance to us to offer our valued guests a fantastic experience at our hotel! I would really appreciate if you could send me further details about your booking, so I can double check with our reservations team where the error occurred. Please contact me directly under the following e-mail address (akeese@sacher.com) Unfortunately I cannot undo what happened, but I hope that you will give us a second chance to convince you again from our usually high Sacher standard. Please do not hesitate to contact me any time for future reservations, or if you have any questions or wishes. Andreas Keese, General Manager
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This was my third stay at the Sacher in Vienna over the years. Unlike many classic hotels, the Sacher has maintained the quality of its decor and finishes immaculately throughout the common areas and within the rooms. We enjoyed four nights in a junior suite on a corner of the 4th floor (Barber of Seville suite), which was spacious, well appointed, quiet, and had the most comfortable beds, as well as a spacious bathroom. Service at the Sacher is on par with the finest international hotels: The incredibly helpful, professional, and experienced Concierge staff handled everything for us from arranging to have our rental car delivered to the hotel to finding a 25 meter pool for my husband's work outs; Servers at breakfast and housekeeping were equally professional and personable. The breakfast buffet was extensive and not lacking in anything, and was supplemented by a menu offering a generous number of specialty egg options. Dinner at the Red (Rote) Bar was also excellent and is highly recommended; staff there are fabulous and quite understanding of what it takes to serve a first rate, well timed dinner, and still get you out to the Opera on time (note that despite it's name, Rote Bar is actually a place for dining, not a bar). I would only stay at the Sacher Hotel in Vienna.…
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Date of stay: May 2022
Value
Location
Service
Room Tip: The Barber of Seville suite was exquisite and spacious with lots of windows.
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Helpful
Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded May 23, 2022
Dear reviewer "Nancy D", Thank you very much for your wonderful review and your detailed feedback! I will be happy to forward your kind words to my team. It would be our pleasure to welcome you back to the Sacher soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best and good health! Kind regards, Andreas Keese General Manager
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+1
The Hotel Sacher - ideally located facing the Vienna Opera House and in walking distance to all major Inner City attractions, shopping and dining venues - can be conveniently reached by numerous public transport options and finds itself in a beautiful historic city building. Family-owned luxury hotels have become a rare thing, so when we chose it as our base for the Vienna visit with our parents (in law) we were not sure what to expect. Our hopes grew high after an efficient and very friendly exchange with the Sacher's concierge who took care of three restaurant reservation requests within two hours. Even though the very first moment upon arrival felt a little chaotic - mainly due to the dense arrangement of rooms around the lobby - we were soon proven that the Sacher's hospitality is among the most impressive service experiences we have ever had. The welcome was very warm and professional, and a threefold upgrade to Junior Suites for both our parents (in law) and us, allowed us to witness beautiful and very spacious rooms with all amenities one could wish for: High ceilings and windows, a comfortable bed, a well-working air-conditioner, an electric chimney, a removable tv, a wonderful sofa, antique chairs, historic paintings on the wall, a coffee machine, free consumption of non-alcoholic minibar drinks, lovely welcome and Easter chocolate treats, a rain shower with great water pressure and a spacious bath tub. While the amazing decor depicted Vienna's rich history, the technical equipment impressed with the full selection of modern applications one could wish for at a contemporary luxury temple. Cleanliness can easily be described as spotless. Also the breakfast staff was heart-warmingly friendly and left no wishes open, even though they could have used the help of some more colleagues at times. Food quality was very good with ordered meals being freshly-prepared with care and buffet standard far above average. The only thing that calls for improvement is the coffee situation: In a city with extraordinary coffee tradition such as Vienna, barista coffee should be served, not coffee from an automated machine as currently done for breakfast. As the entire hotel with its most enjoyable decor, each culinary outlet such as the Blue and the Red Bar had its unique design and atmosphere. While at the Blue Bar tasty cocktails are served, the Red Bar's highly professional staff spoiled us with a wonderful five-course Easter dinner and exceptional wine. Service was outstanding on all levels. All our calls were answered immediately, not once the staff showed any negative attitude, which used to be a cliché associated with Vienna luxury hotels in the past, and the invoice was perfectly correct when checking out, which is does not go without saying even at premium hotels. In total, we had a memorable family experience at - from our point of view - one of Europe's leading superior luxury hotels. A very special treat.…
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Date of stay: April 2022Trip type: Traveled as a couple
Helpful
Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded Apr 24, 2022
Dear reviewer "Stefan K", Thank you very much for your wonderful review and your detailed feedback! I will be happy to forward your kind words to my team. It would be our pleasure to welcome you back to the Sacher soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best and good health! Kind regards, Andreas Keese General Manager
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Friendly professional service, a warm welcome and the Concierge and reception staff took great care of us and made us feel welcome every day.Beautiful decor , food in comfortable surroundings, good value for the money! Excellent location for Opera , Musik Verein and museums. It will always be my first choice in Vienna.
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Date of stay: April 2022
Value
Location
Service
Helpful
Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded Apr 24, 2022
Dear reviewer "BJT456", Thank you very much for your wonderful review and your detailed feedback! It would be our pleasure to welcome you back to the Sacher soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best and good health! Kind regards, Andreas Keese General Manager
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I stayed there few times and loved it and higly recomend it to all friends all around and always have to buy a tart for a friends. So after the dinner last Saturdey we decided for a drink in the lobby since the blue bar was full. We ordered the tea and i was a bit surprised the way it was served in a place like this.without the tray etc. But didnt mind. Then other friends joined us and we ordered some other things. Since I dont drink alcohol i ask for another refeel of my tea can but not very kind waiter just said but i will charge u again… I agreed and he took my can and brought it back. What a pitty that the institution like this has not the service we expect.
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Date of stay: April 2022Trip type: Traveled with friends
Helpful
Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded Apr 11, 2022
Dear Reviewer "Travel154743",' Thank you very much for your visit to the Sacher and for taking the time to share your feedback with us. Please be informed that the incident described does not match our high quality Sacher standards and I would like to take this opportunity to apologize for all inconveniences caused during your visit with us – this does definitely not correspond with our service quality and hotel philosophy. It is of great importance to us to offer our valued guests a fantastic experience at our hotel! Unfortunately I cannot undo what happened, but I hope that you will give us a second chance to convince you again from our usually high Sacher standard. Please do not hesitate to contact me any time for future reservations, or if you have any questions or wishes. Andreas Keese, General Manager
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I was having breakfast with a friend when we found a hair inside the strudel, but the real reason of this review is to complain about the very rude behaviour of the waitress towards us. She made us feel very uncomfortable and definitely ruined our experience in that beautiful hotel. (One of the worse things happening was her making fun and complaining about my friend who just wanted to order a soup at 11:00, but it was available from 12:00 and nowhere disclaimed, incredible)
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Date of stay: March 2022Trip type: Traveled with friends
Helpful
Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded Apr 11, 2022
Dear Reviewer "LeonardvonTokken",' Thank you very much for your visit to the Sacher and for taking the time to share your feedback with us. Please be informed that the incident described does not match our high quality Sacher standards and I would like to take this opportunity to apologize for all inconveniences caused during your visit with us – this does definitely not correspond with our service quality and hotel philosophy. It is of great importance to us to offer our valued guests a fantastic experience at our hotel! Unfortunately I cannot undo what happened, but I hope that you will give us a second chance to convince you again from our usually high Sacher standard. Please do not hesitate to contact me any time for future reservations, or if you have any questions or wishes. Andreas Keese, General Manager
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PRICE RANGE
$497 - $670 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sacher wien hotel, sacher wien vienna
LOCATION
AustriaVienna RegionViennaInner City
NUMBER OF ROOMS
152
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Claim Your Listing Frequently Asked Questions about Hotel Sacher Wien
Which popular attractions are close to Hotel Sacher Wien?
Nearby attractions include First Escape (0.2 miles), State Hall of the Austrian National Library (0.2 miles), and Concerts in St. Anne’s Church (0.10 miles).
What are some of the property amenities at Hotel Sacher Wien?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Sacher Wien?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Sacher Wien?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Sacher Wien?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Hotel Sacher Wien?
Conveniently located restaurants include Paul, Cafe Mendez, and Casino Restaurant Wien.
Are there opportunities to exercise at Hotel Sacher Wien?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Hotel Sacher Wien have airport transportation?
Yes, Hotel Sacher Wien offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Sacher Wien located near the city center?
Yes, it is 0.4 miles away from the center of Vienna.
Are any cleaning services offered at Hotel Sacher Wien?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Sacher Wien?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.