Hotel Sacher Wien
Philharmonikerstrasse 4, Vienna 1010 Austria
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About
#26 of 404 hotels in Vienna
Location
5.0
Cleanliness
4.9
Service
4.8
Value
4.3
2023 Travelers' Choice Best of the Best
The Hotel Sacher Wien lies right in the heart of the city of Vienna, opposite the Vienna State Opera and surrounded by numerous museums, the St. Stephen Cathedral as well as the former residence of Austrian emperors and kings, the Hofburg. Since its opening in 1876 by Eduard Sacher, the son of the creator of the famous Original Sacher-Torte, “The Sacher” has been welcoming their guests in a unique blend of charming yet contemporary tradition, excellent service and highest comfort. Today, owner families Gürtler & Winkler and their team grant their guests highest quality, passion, an international flair and the level of excellence, which is inextricably linked with the name „Sacher“.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
VIP room facilities
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Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Luxury
Languages Spoken
English, French, Russian, Spanish and 2 more
Location
100Great for walkers
Grade: 100 out of 100
283Restaurantswithin 0.3 miles
217Attractionswithin 0.3 miles
Philharmonikerstrasse 4, Vienna 1010 Austria
Name/address in local language
E-mail hotel
Getting there
KarlsplatzVienna U-Bahn4 min
KarlsplatzVienna U-Bahn4 min
Rental CarsSee rental cars from $35/day
2463Reviews41Q+A100Room tips
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I took my two teen kids to Vienna for the first time. And stayed at this iconic, historical hotel in Vienna Hotel Saher. We thourouly enjoyed the visit of this city thanks to very helpful and professional service at the hotel. Hotel's location is excellent, you can enjoy Saher Torte without queing up as they serve them at breakfast buffet every day. Staffs are also nice and efficient. Historical decoration, Royal feeling,
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Head of Experience, Geschäftsführer at Hotel Sacher Wien
Responded 2 days ago
Dear Reviewer "007mmm1021", Thank you very much for your wonderful review and your detailed experiences! I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest. It would be our pleasure to welcome you back to the Hotel Sacher Wien soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best! Kind regards, Andreas Keese General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Hotel Sacher was a beautiful, classic Viennese hotel to stay at. There was so much history at the hotel and it was in the center of town which was great. Being next to the opera house and the palace gardens had a very romantic feel about it. I’m glad we didn’t stay near the cathedral, which was much more filled with tourists. It was also great to be able to try the famous Sacher torte easily at the hotel - it was definitely worth the hype and it was nice not having to wait in a line since we were hotel guests. My only complaint with this hotel is the king bed came with two individual twin duvets, which was very unusual and uncomfortable. I’d recommend the hotel switching to one large duvet for the bed instead. Saying that, we only stayed for a short period of time so we didn’t bother asking for extra duvets because of that.…
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Renate Reiter, Geschäftsführer at Hotel Sacher Wien
Responded May 17, 2023
Dear Reviewer alexisd123, Thank you very much for your wonderful review and your detailed experiences! I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest. It would be our pleasure to welcome you back to the Hotel Sacher Wien soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best! Kind regards, Doris Schwarz Deputy Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our recent stay at the renowned Hotel Sacher was a far cry from the luxury and comfort we anticipated. For an establishment that boasts a storied history and membership with the Leading Hotels of the World, our experience was profoundly disappointing. It seems the hotel is resting on the laurels of its past glories, rather than striving to maintain or elevate the standards associated with such a revered alliance. The recognition that comes with being a part of the Leading Hotels of the World carries an implicit promise of excellence, a promise that, in our experience, Hotel Sacher failed to deliver on. Instead of enjoying a stay befitting a prestigious hotel, we found ourselves navigating a myriad of oversights and shortcomings. It's disheartening to see an institution of such reputation not living up to the grandeur and service it once epitomized. Room Concerns: Upon entering our room, we were immediately met with a series of functional shortcomings that tainted our initial impression of the hotel. The bathroom sink, a basic amenity one would expect to be in perfect working condition, malfunctioned. What was more frustrating was that it took a whole day – 24 long hours – before it was finally addressed and repaired. Then there was the minibar. Not only did it serve as an expected luxury, but it also turned into a continuous source of irritation. Its persistent and disruptive noise became so unbearable that, in the absence of a prompt fix from the hotel, we were left with no choice but to disconnect it ourselves. A decision we should've never had to make in a hotel of such reputed caliber. Lighting, a fundamental aspect of room ambiance and functionality, also let us down. Key lighting fixtures, essential for tasks like grooming, were inoperative. The bathroom lights and the makeup mirror, which should ideally work flawlessly, failed to function. This significant oversight not only diminished our comfort but also had us questioning the hotel's attention to detail. Our bathroom woes didn't end there. The bathtub, which should've been a sanctuary for relaxation, became a source of inconvenience. Its inability to retain water meant that our baths were neither quick nor efficient. We found ourselves in the absurd situation of having to keep the water running continuously just to enjoy a simple soak, a wasteful predicament we hadn’t anticipated. Despite voicing our concerns and complaints on multiple occasions, the hotel's approach to resolving these issues was lackluster at best. Instead of offering tangible solutions, we were simply proposed a room change – and that too after we had spent time and effort settling into our initial room. This solution not only felt inadequate but also highlighted a broader issue: the hotel's possible negligence in routine maintenance and a questionable responsiveness to genuine guest concerns. Outdated Decor and Amenities: It became evident that while the hotel leans on its historical reputation, it has not made the necessary updates to remain modern and competitive. The decor felt outdated, and amenities, from the noisy minibar to the malfunctioning bathtub, hinted at a property in need of serious refurbishment. Personal Belonging Incident: Upon our arrival and settling into the room, we ventured out for a few hours, expecting to return to a neatly serviced room. To our dismay, we were met with a sight that left us both shocked and distraught. My prized Yves-Saint-Laurent purse, which I had carefully placed away from potential harm, was now found crushed behind the TV. It was abundantly clear that during either the housekeeping or the turndown service, some unintentional yet careless act led to this unfortunate situation. What was more disheartening, however, was the hotel's subsequent handling of the situation. Rather than receiving an immediate acknowledgment or an apology for the evident mishap, the hotel's response leaned more towards skepticism. We were confronted with dismissive remarks, suggesting that the incident might not have occurred as we described. Phrases like "housekeeping doesn't recall anything" were thrown our way, and subtle hints were dropped implying our account was merely "our perspective" or "our point of view." Such reactions were not only unexpected but also deeply unsettling. Our interactions, particularly with Mrs. Schwarz, further deepened our doubts about the hotel's dedication to guest satisfaction and service excellence. Instead of being provided with a straightforward solution or at least a genuine gesture of goodwill, we found ourselves caught up in a tedious back-and-forth with the hotel. To add insult to injury, despite the clear evidence and our genuine concerns, we haven't received any form of compensation as of now. Their reason? The hotel claims they're waiting for a response from their insurance provider. This left us bewildered. Were we guests of Hotel Sacher or of their insurance company? Such a bureaucratic approach to a genuine guest concern was both baffling and immensely disappointing. We left the Hotel early as soon as we realized that deputy management, Mrs Schwarz, was unable to provide ANY solution. Guest Satisfaction: Leveraging its prestigious connection with the Leading Hotels of the World, Hotel Sacher has set a gold standard for what guests should anticipate in terms of luxury and service. This affiliation isn't just a badge; it's a promise. It implies a consistent, world-class experience that guests around the globe recognize and seek out. The Leading Hotels of the World represents a curated selection of hotels that offer not just opulence but also a commitment to unparalleled guest satisfaction. In our extensive travels, we have sought out and stayed at various members of the Leading Hotels of the World, and until now, our experiences have been consistently outstanding, devoid of any major hitches. Each stay had been characterized by meticulous attention to detail, luxurious ambiance, and unwavering commitment to guest satisfaction. In this context, our expectations for Hotel Sacher were not unfounded but rather shaped by this esteemed association and our previous positive experiences with its members. We imagined our stay at Hotel Sacher would be imbued with the impeccable service, attention to detail, and luxurious ambiance that characterizes members of the Leading Hotels of the World. However, the disparity between this expectation and the actual experience we encountered was stark. Instead of reveling in a seamless blend of tradition and modern luxury, we found ourselves grappling with overlooked issues and subpar service. It's crucial for such an esteemed member of this global consortium to remember the weight and responsibility of its membership, ensuring that it continuously upholds the high standards that the Leading Hotels of the World epitomizes. Conclusion: It has become increasingly evident that Hotel Sacher leans heavily on its historic prestige and past accolades to draw in guests. While a storied past is undoubtedly a valuable asset, relying solely on yesteryears' achievements can be a precarious strategy in the ever-evolving hospitality industry. A name, no matter how legendary, must be accompanied by current-day excellence to remain relevant and commendable. Guests today are not just seeking a room with a rich backstory but an experience that matches or even surpasses the narratives of grandeur. While Hotel Sacher's legacy might intrigue and attract first-time visitors, sustaining their loyalty requires more than just tales of bygone eras. It mandates a commitment to contemporary standards of service, ensuring that every stay is as memorable as the stories that built its reputation. The hotel must recognize that resting on past laurels, without continuous innovation and attention to guest satisfaction, might gradually diminish its allure in the eyes of discerning travelers. Considering the unfortunate experiences we've endured, I feel it's my duty to caution future travelers about considering Hotel Sacher for their stay in Vienna. It's easy to be swayed by long-standing reputations and tales of historic grandeur, but one must dig deeper to understand the true essence of a hotel in the present day. It's vital for establishments to not only cherish their storied pasts but also to consistently reaffirm their worth in the contemporary hospitality landscape. Hotel Sacher, regrettably, seems to have lost its touch. Its facilities now feel conspicuously dated, evoking an era gone by without the charm one would expect. More alarmingly, the significant slip in guest service we experienced was both surprising and deeply disappointing. A hotel that was once emblematic of Vienna's luxury hospitality now seems like a pale shadow of its former self. I strongly encourage potential guests to do thorough research and perhaps consider alternative accommodations. Vienna boasts a plethora of exceptional establishments that seamlessly blend tradition with modern standards, ensuring a stay that truly honors the city's reputation for world-class hospitality without going to Hotel Sacher.…
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Helpful
It is difficult to add to all the superlative positive comments about this hotel , such as the beautiful rooms and decor , the central convenient position and the wonderful breakfasts to name but a few . In addition to all those factors, what makes this family owned hotel such a very special place to stay is the friendliness and warmth of the staff, whether it be the 17 year old apprentice learning his trade in the hospitality business , the head waiter who has been with the hotel for over 35 years or the General Manager who oversees it all. Because of this and its unstuffy atmosphere it can be enjoyed by guests of all ages and if you have the opportunity to stay here you will not, I think, be disappointed
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Geschäftsführer at Hotel Sacher Wien
Responded 2 weeks ago
Dear Reviewer, Thank you very much for your wonderful review and your detailed experiences! I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest. It would be our pleasure to welcome you back to the Hotel Sacher Wien soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best! Kind regards, Andreas Keese General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
One of the best hotel of the world. Historical building and outstanding service. From early morning to late evening : excellent service and very high level hotel. In the heart of the city, all interesting sites are at walking distance. Somptuous beakfast, excellent bar and restaurant. A wonderful place
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Geschäftsführer at Hotel Sacher Wien
Responded 5 weeks ago
Dear Reviewer "philippetZ7436SY", Thank you very much for your wonderful review and your detailed experiences! I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest. It would be our pleasure to welcome you back to the Hotel Sacher Wien soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best! Kind regards, Doris Schwarz Deputy Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We really enjoyed our stay at the Sacher for four nights in August. The hotel is run smoothly and has soul. The staff especially the concierges were incredibly helpful and caring. Old school service in a gorgeous and elegant boutique hotel. I spilled red wine all over my daughters white linen pants and they delivered them back to our room perfectly cleaned and pressed. We will definitely be back to visit this wonderful hotel again.
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Date of stay: August 2023Trip type: Traveled with family
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Geschäftsführer at Hotel Sacher Wien
Responded Aug 10, 2023
Dear Reviewer, Thank you very much for your wonderful review and your detailed experiences! I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest. It would be our pleasure to welcome you back to the Hotel Sacher Wien soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best! Kind regards, Andreas Keese General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The Sacher Torte is divine and I was lucky to be seated upstairs in a sumptuous dining room, resplendent with red velvet seating. The service is excellent and the cake so fresh and moist accompanied by the lightest of whipped cream. I also had the coffee with orange liquor which was a perfect accompaniment. There was a queue to get in but there was also no rush to leave. A Bucket List experience!
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Date of stay: July 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Geschäftsführer at Hotel Sacher Wien
Responded Jul 29, 2023
Dear Reviewer "letsgosydney", Thank you very much for your wonderful review and your detailed experiences! I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest. It would be our pleasure to welcome you back to the Hotel Sacher Wien soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best! Kind regards, Andreas Keese General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WAY too much sugar in the Sacher Torte. When you spend some time in Europe you are used to less sugar. From a service standpoint, we felt processed and fleeced. A really bad experience. We would never go back. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Geschäftsführer at Hotel Sacher Wien
Responded Jul 25, 2023
Dear 784555, Thank you so much for your review and kind feedback. I highly appreciate that you took the time to share your impressions with us and I regret that we were not able to meet your expectations. Please be assured that we will follow up your comments, as bad service does not correspond with the philosohpy of our house at all. Nevertheless, we would be delighted to welcome you back again to the Sacher and hope that we can convince you once again from the excellent Sacher experience. Best regards, Andreas Keese General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My experience at this property was perfect, its location, staff, decor, nothing was amiss. Although my stay was only two short nights, my friend and I had a flawless experience. From the friendly Doormen/Bellmen, Front Desk, Concierge, all employees were kind helpful and very knowledgeable. Our dinner in the Rote Bar was delicious, drinks in the Blaue Bar were fantastic, manned by an incredible Bartender. Upon arrival the Desk noticed it was my Birthday and sent up a Sacher Torte with a handwritten card and all their signatures. This kind gesture made my stay. Although expensive, the hotel is worth every penny, excellent breakfast included too. When in Vienna I will always choose this fantastic hotel.
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Date of stay: June 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Geschäftsführer at Hotel Sacher Wien
Responded Jul 19, 2023
Dear Reviewer "javsigx101", Thank you very much for your wonderful review and your detailed experiences! I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest. It would be our pleasure to welcome you back to the Hotel Sacher Wien soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best! Kind regards, Andreas Keese General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are avid travellers and travel throughout the world .We have experienced luxury hotels worldwide . The Sacher Saltzberg Hotel is an outstanding property with superb and exceptional service. The rooms are impeccably clean and beautifully appointed. Attention is paid to every detail. The service is first rate in all areas . From the dining room staff, to the concierge, to the front desk , all staff proved to be incredibly helpful and very service oriented. The exceptional reviews from other guests are a true testimonial to the quality and outstanding service this hotel offers . The location is perfect , a minute walk to the old town . Truly a five star plus hotel in every area . Very highly recommended!!!
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Date of stay: July 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Geschäftsführer at Hotel Sacher Wien
Responded Jul 15, 2023
Dear Reviewer "lovetotravel91", Thank you very much for your wonderful review and your detailed experiences! I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest. It would be our pleasure to welcome you back to the Hotel Sacher Salzburg soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best! Kind regards, Armie Angelique Weinberger General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$548 - $806 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sacher wien hotel, sacher wien vienna
LOCATION
AustriaVienna RegionViennaInner City
NUMBER OF ROOMS
152
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Claim Your ListingHOTEL SACHER WIEN - Updated 2023 Prices & Reviews (Vienna, Austria)
Frequently Asked Questions about Hotel Sacher Wien
Which popular attractions are close to Hotel Sacher Wien?
Nearby attractions include First Escape (0.2 miles), NoWayOut Escape Room Wien (0.2 miles), and Concerts in St. Anne’s Church (0.10 miles).
What are some of the property amenities at Hotel Sacher Wien?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Sacher Wien?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Sacher Wien?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Sacher Wien?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Hotel Sacher Wien?
Conveniently located restaurants include Vollpension in der Johannesgasse, Pauli, and Casino Restaurant Wien.
Are there opportunities to exercise at Hotel Sacher Wien?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Hotel Sacher Wien have airport transportation?
Yes, Hotel Sacher Wien offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Sacher Wien located near the city center?
Yes, it is 0.4 miles away from the center of Vienna.
Are any cleaning services offered at Hotel Sacher Wien?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Sacher Wien?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.