I stayed at Hotel Sacher when I am in Vienna this month June 2022 was not a good experience. My secretary in Los Angeles made my reservation.at arriving I was shown to my room by the manager Ms Marina. It had no view, no grab bars, in the bathrooms, the TV and the phone was not working very old... further I was told by Marina oh you did not request a room with a view..., I looked in the alley further I was charged an attitudinal 90 euros.each day..,, after telling my story to friends the agreed the service is very mediocre. I was outraged and complained at the Concierge He was very understood and agreed with me as it is not acceptable to be treated like this. He had me move to another room which was acceptable. Remind you I was born in Vienna and come back each year. I won’t be staying at the Sacher.... Ms. Marina needs to learn kindness.…
My daughter and I stayed for three nights, enjoying the lovely breakfasts, friendly staff, and fantastic location. We especially enjoyed the bar, where we had a wonderful light dinner following the opera. I hope to return again, and see even more of lovely Vienna!
We visited Vienna for one night as we had tickets to a classical music concert. We wanted to experience the famous Sacher hotel and try a slice of the Sacher torte in their cafe. It was great! There was a mixup when we arrived regarding our room, and thanks to the kindness and professional hospitality of a young gentleman named Julian ( I believe a hotel manager) we were given a beautiful room overlooking the Albertine Museum. It made our day in Vienna extra special. The buffet breakfast the next morning was excellent and included a freshly squeezed juice of your choice, while you watch. Celery juice was delicious. All in all an excellent stay. Thank you Julian!
This is my first post-pandemic visit to the Sacher, and I was not disappointed. They may be a bit short on staff, a problem many hotels are facing, but the hospitality was perfect. Legendary breakfast (Sekt with Sachertorte), splendid room (huge walk-in shower). Highly recommended.
We rate the hotel a 3 only because in May 2022 we stayed for four nights at the Sacher Hotel in Vienna. The "deal", which we have in writing, was "Stay 4 Pay for 3". At check out, it turned out that we were only charged for three nights BUT , here's the catch.....instead of multiplying the daily rate by three, they divided the four night amount by three , so we ended up paying for four nights instead of three. Front desk could only say, over and over, Yes we know this is confusing and complicated but this is the way Reservations tells us to charge the "deal". We ended up paying over $500 more than we should have. So watch out for these "Stay 4 Pay for 3" deals at the Sacher.. There is no one to write or call to challenge this billing.
This was my third stay at the Sacher in Vienna over the years. Unlike many classic hotels, the Sacher has maintained the quality of its decor and finishes immaculately throughout the common areas and within the rooms. We enjoyed four nights in a junior suite on a corner of the 4th floor (Barber of Seville suite), which was spacious, well appointed, quiet, and had the most comfortable beds, as well as a spacious bathroom. Service at the Sacher is on par with the finest international hotels: The incredibly helpful, professional, and experienced Concierge staff handled everything for us from arranging to have our rental car delivered to the hotel to finding a 25 meter pool for my husband's work outs; Servers at breakfast and housekeeping were equally professional and personable. The breakfast buffet was extensive and not lacking in anything, and was supplemented by a menu offering a generous number of specialty egg options. Dinner at the Red (Rote) Bar was also excellent and is highly recommended; staff there are fabulous and quite understanding of what it takes to serve a first rate, well timed dinner, and still get you out to the Opera on time (note that despite it's name, Rote Bar is actually a place for dining, not a bar). I would only stay at the Sacher Hotel in Vienna.…
The Hotel Sacher - ideally located facing the Vienna Opera House and in walking distance to all major Inner City attractions, shopping and dining venues - can be conveniently reached by numerous public transport options and finds itself in a beautiful historic city building. Family-owned luxury hotels have become a rare thing, so when we chose it as our base for the Vienna visit with our parents (in law) we were not sure what to expect. Our hopes grew high after an efficient and very friendly exchange with the Sacher's concierge who took care of three restaurant reservation requests within two hours. Even though the very first moment upon arrival felt a little chaotic - mainly due to the dense arrangement of rooms around the lobby - we were soon proven that the Sacher's hospitality is among the most impressive service experiences we have ever had. The welcome was very warm and professional, and a threefold upgrade to Junior Suites for both our parents (in law) and us, allowed us to witness beautiful and very spacious rooms with all amenities one could wish for: High ceilings and windows, a comfortable bed, a well-working air-conditioner, an electric chimney, a removable tv, a wonderful sofa, antique chairs, historic paintings on the wall, a coffee machine, free consumption of non-alcoholic minibar drinks, lovely welcome and Easter chocolate treats, a rain shower with great water pressure and a spacious bath tub. While the amazing decor depicted Vienna's rich history, the technical equipment impressed with the full selection of modern applications one could wish for at a contemporary luxury temple. Cleanliness can easily be described as spotless. Also the breakfast staff was heart-warmingly friendly and left no wishes open, even though they could have used the help of some more colleagues at times. Food quality was very good with ordered meals being freshly-prepared with care and buffet standard far above average. The only thing that calls for improvement is the coffee situation: In a city with extraordinary coffee tradition such as Vienna, barista coffee should be served, not coffee from an automated machine as currently done for breakfast. As the entire hotel with its most enjoyable decor, each culinary outlet such as the Blue and the Red Bar had its unique design and atmosphere. While at the Blue Bar tasty cocktails are served, the Red Bar's highly professional staff spoiled us with a wonderful five-course Easter dinner and exceptional wine. Service was outstanding on all levels. All our calls were answered immediately, not once the staff showed any negative attitude, which used to be a cliché associated with Vienna luxury hotels in the past, and the invoice was perfectly correct when checking out, which is does not go without saying even at premium hotels. In total, we had a memorable family experience at - from our point of view - one of Europe's leading superior luxury hotels. A very special treat.…
Friendly professional service, a warm welcome and the Concierge and reception staff took great care of us and made us feel welcome every day.Beautiful decor , food in comfortable surroundings, good value for the money! Excellent location for Opera , Musik Verein and museums. It will always be my first choice in Vienna.
I stayed there few times and loved it and higly recomend it to all friends all around and always have to buy a tart for a friends. So after the dinner last Saturdey we decided for a drink in the lobby since the blue bar was full. We ordered the tea and i was a bit surprised the way it was served in a place like this.without the tray etc. But didnt mind. Then other friends joined us and we ordered some other things. Since I dont drink alcohol i ask for another refeel of my tea can but not very kind waiter just said but i will charge u again… I agreed and he took my can and brought it back. What a pitty that the institution like this has not the service we expect.
I was having breakfast with a friend when we found a hair inside the strudel, but the real reason of this review is to complain about the very rude behaviour of the waitress towards us. She made us feel very uncomfortable and definitely ruined our experience in that beautiful hotel. (One of the worse things happening was her making fun and complaining about my friend who just wanted to order a soup at 11:00, but it was available from 12:00 and nowhere disclaimed, incredible)