Spending Christmas at the Vienna Grand Hotel was a very poor choice. We booked via Booking.com nine (9) consecutive nights between December 18th and 27th, 2020 - and we even left earlier, as the poor room standards and the lousy service were unbearable. The curtains aren’t closing, as they are ripped from their mechanisms. The electric sun shades aren’t functioning. The hairdryer is broken, the heating system is extremely noisy, the beddings are old and used. The duvet is poorly thin and worn down. The light situation in the room is far too dim and the quality of the amenities a total disgrace. Due to the pandemic situation all restaurants were closed, but what five star hotel is operational without even a room service? If you want to have a coffee or a croissant in the morning, they ask you to get to reception level and serve yourself or to get your own groceries at the adjacent shopping mall. There is only one small street access that is open, and whenever you enter or leave the Grand Hotel Vienna, there is one of their employees standing right there smoking a cigarette. All you smell is tobacco smoke and you feel like entering or exiting an ashtray. Three times entering the building we felt like we are not welcome and disturbing the bored employees. Once one employee even yelled “yes pleaaaase?” Standing in our way - just as if he wanted to chase us away. On Christmas Eve it took one other employee 8 minutes to open the locked door, while we stood in the cold and then he didn’t even wish us merry Christmas. And last but not least, when we came in with shopping bags one employee said “how can I help you?” and I replied “can you please help me handle these bags to carry up to my room?” and so the receptionist said “ah, you are staying with us!” and he turned around hiding again in his back office - without giving me a hand. Housekeeping didn’t vacuum once in eight days and the bed cover wasn’t replaced properly ever on the bed. When we once ordered food to be delivered from a nearby restaurant it was brought up to our room in the restaurant’s ripped paper bag - although we saw other rooms get their deliveries brought up on room service tables with proper hotel cutlery. This didn’t make us feel welcome at all. At Christmas one friendlier receptionist told us that he had sent up a Christmas gift to the room. Expectations weren’t high, but see for yourself what we received: three pieces of chocolate, one apple and a mandarin. Not even a Christmas card. Better don’t mention such a gift on Christmas Eve at a five star hotel, if it is such a crap! Although we always said that we don’t know how many nights we will be staying - but our maximum stay could be nine nights, they didn’t arrange for a refund of the last night, as we checked out after eight nights. At check out no one asked if we did enjoy our stay. I guess they probably know why not bothering asking. This hotel needs refurbishment, a much kinder and more welcoming attitude and their lack in service is unprecedented in five star hotels. Honestly there is huge room for improvement. Management must be very tired after 9 months of inexistent tourism during the pandemic and this exhaustion is just shameful.…
Get your lunch in the sun at Grand Hotel Wien! And your health in the amazing spa. Get super sleep in the beautiful beds. Service is top international. And you have the tram ring just outside to take you around Wien!!
well, we ain't travellin', so we went in town! this hotel is truly classy, one of the many old historic hotels in the inner district. we found the front-of-house staff so friendly and helpful. loved our room. welcome drink, super situated, right next to the billa corso in the ringstraße galleria, for that in-bed picnic. really restorative.
We booked one night for a stop over in Vienna and we have been happy, because the hotel is situated in the center of the town. The breakfast was excellent and special the service perfect, friendly and absoluty top. the rooms are a bit too old, the carpet and the chairs and the pillows have a typical "smell2 of old things. Hopefully they will reniew the rooms in the next time
Reserved a room at a rate which I could later cancel at 394.00 EUR per night. They repeatedly told me I could not cancel the room when I told them we could not travel due to COVID-19 restrictions. All other hotels throughout our planned visit had no issues cancelling our rooms and refunding our money.