I booked here as our first choice, the Sacher Hotel, was fully booked and after researching felt this would be an adequate substitute. We actually had a wonderful stay here and would probably return if ever in Vienna again. The price we paid for the room proved excellent value. The hotel and the bedroom felt rather grand although slightly 'faded' and possibly in need of an update in some areas. However it was beautifully clean and all the staff we encountered were helpful and friendly. Every evening we would have coffee/drinks on the front terrace and we always felt most welcome, with staff remembering our faces and our drink preferences - always a nice touch! We didn't eat at the hotel but there are plenty of cafes and restaurants within easy walking distance.
Incredible experience at Grand Hotel Vienna! Since the begining was everything fantastic. The staff at the Reception was very helpfully, breakfast top, the room very clean and the Sushi at Unkai Restaurant was delicious. The Hotel its 5 min from Stephanplatz by walk. Always here if I come back to this amazing city!
The hotel is a grand building but the staff were friendly and very helpful. The good was excellent at all levels. The room was very comfortable and the position of the hotel is great. I would not hesitate to return.
Thank you Sorifa and team for delious Apple strudel this evening- best ever with fantastic vanilla sauce ! Mum had the pineapple and coconut cake which she refused to share. Fabulous service , lovely setting - perfect after a long day
First impression was very good - stayed as IHG One Rewards Diamond and although the hotel wasn't fully integrated into the system yet, at checking in it still delivered good member recognition, and offered upgrade to a suite, which I was greateful. Room is beautifully decorated. However the mattress they use is of low quality, as you can feel the springs against your back and it's very soft. Mattress is not up to scratch when compared to even standard IHG Holiday Inn mattress. However, service I received throughout was awful, particularly from the housekeeping department. We stayed for 3 nights, and on the first day of housekeeping, the housekeepers did a very sloppy job. None of the amenities were replenished, with used cotton pads etc just left by the sink and not cleaned away. The worst was the turndown service. We requested turndown to be done at 7:30pm every night during our stay on the first night. This was noted in their system and we were assured that this will be taken care of. The second night before we went out for dinner we re-confirmed with reception for turndown service, and to our surprise when we got back around 8:30pm it wasn't done. I went down and complained to reception, which the lady at reception apologised and sent up a cake as an apology which I thought was a nice gesture. The third night, AGAIN room not turned down when we got back. at this point it has became ridiculous. This time I dealt with a guy called Dimitri who came across as very standoff ish and couldn't care less about it. Furthermore, the keycard did not work with the gym door, which also happened twice. Dimitri dealt with the second incident and accused us for the key not working. He said "oh you shouldn't use the keycard within the paper wallet of course it's not going to work". Of course it will work if it's keycard is coded properly it's an RFID card maybe go acquire some science knowledge. I placed the re-coded keycard he brought up in the paper wallet an it promptly opened the gym door... Overall not impressed at all by the service. I had better service from ibis budget... If the GM can't sort the service issues don't think there will be many return customers. Wouldn't recommend the hotel to other guests, especially IHG Elite members who are used to service from top European InterContinental hotels.…
The Grand Hotel Wien truly is a grand hotel, steeped in the kind of tradition that permeates Vienna. The lobby is large, with lots of marble and mirrors. The bellman brought our bags up to the room and explained how everything worked. The room was perhaps the largest and most well-furnished hotel room we’ve ever experienced. The Rose Garten bar was a nice place to have a drink before or after dinner, with piano music and interesting people watching. The breakfast spread was large and varied, including fresh squeezed orange juice and sparkling wine. Our stay at the Grand Hotel definitely made us feel pampered.
Stayed at the Grand Wein Hotel for 3 nights last week for sight-seeing trip, from 13th July. I generally review hotels if I have had great service or if I have had lousy service……sadly the latter in this case. I booked a superior room (ca. €220 per night) thinking that I am going to treat myself after a busy 2022. When I first got to my room (around 6pm) I noticed that the AC was making a very loud sound (like a manual alarm clock that just kept going “tick-tick-tick”). I went down to reception, on my way to dinner at 7pm and showed them a video recording of the issue; the girl at reception said that she would get that looked at. When I got back to my room that night (around 11pm), to my shock and horror the issue had not been fixed. I phoned house-keeping, no answer, then Reception, where the night duty guy said that there is no one available to deal with it now. I demanded to be moved and was told that there were no other rooms available. I couldn’t sleep until I put my head beneath the duvet to drown the noise……not what you expect in a 5* hotel! By the way, the pillows were ridiculously soft so I used a small cushion from the armchair otherwise my (big) head just sank into it. Next morning, they checked the AC and it couldn’t be fixed. I was moved to another room.I got back after dinner on night 2, to my new room; no noise and thought all was good. Far from it. The mattress was so soft in this room that I sank into it (ala the pillows). The room was like a fridge….I saw on TripAdvisor that the AC controls in the room do not work, and Reception have to provide the override using their computer (absolutely ridiculous…..I have never seen this before). The TV did not work. I ended up having to use my iPad to get my news for the day. Due to the pillows and mattress, I got about 3.5hours sleep on night 2, according to my Fitbit. ( I used a second duvet to stop me from freezing to death). I only complained about the TV in the morning because it was clear to me that the bedding was a hotel wide problem. They said they would get an engineer to look at it. Regarding the temperature controls….this was fixed at Reception. Given my previous experience with these guys, I came back at lunch and asked if the TV was fixed. The person behind the front desk did not have a clue about the issues I had raised. I had to explain the problem again and was assured it would be looked at. For those of you that are still reading this rant……..you probably can guess what happened next. The TV did not work when I got back to the room in the evening. I was asked if I wanted to move; 3 rooms in 3 nights was completely unacceptable…..was not going to waste time repacking and unpacking. I said to the front desk that “your house-keeping and reception is so poor that it would make a 3* hotel manager blush!” but will stay put. I did get a slightly better pillow for this night, which was the first good outcome in this sorry experience. I spent roughly €60 in the brasserie for 2 (very light a la carte) breakfasts and a light meal on first night. The hotel did not charge for this, which was the least they could do for me. I would rather have got a quiet room with decent bedding, temperature controls that worked in the room and a working TV instead though! To sum up: Positive points – fantastic location, nice lobby where the pianist played beautiful music in the evenings. The two guys that works the concierge desk were amazing! They were so knowledgeable and helpful. They arranged nice seats at the Golden Hall (Mozart concert)…breathtaking! Negative points – not 5*, ridiculously dated rooms and furnishings. Clueless reception staff and house-keeping. Seriously, I could not have been the first person to complain about the noisy AC or the temperature control on AC or the extreme soft pillows / mattress. Also, I should mention that I had not booked the €38 buffet breakfast thinking that I was not going to need it on third night as I was leaving the hotel very early……..thank god I did because that was a complete con….I have stayed at a Premier inn that has a better spread than this. Would have been very annoyed if I had coughed up €38 for that. The experience with the hotel ruined my 3 day trip. I would not stay here again if they offered it to me for free. I am now running into a busy few month at work. Just feel really robbed by this experience….Thanks Grand Wein Hotel!!!…
We stayed here for five nights and it was a wonderful experience. Customer service is wonderful. The room was extremely comfortable. We had a room facing a side street on the third floor so it would be quiet and have no street noise. We chose to include breakfast each morning and it was superb! I highly recommend it. You can order off the menu and go through the buffet. Quality is excellent and I recommend the eggs benedict. The location of the hotel is excellent to get to any of the sites on foot or via tram or metro. The air conditioning in the room was wonderful for the very hot June weather.
Admittedly, we had been staying at many wonderful hotels during our trip through Europe. It was our hope that the Grand Hotel Vienna would continue this experience. However, this Hotel whose air conditioning was not functioning, aloof concierge‘s, and threadbare and tired facility disappointed us. When our air-conditioning stopped working, Maintenance was there quickly, however did not fix it. After four hours, I called down to the front desk and they said there was nothing more that could be done. They did not offer to change our rooms or anything. We had dinner in their 1870 restaurant. The service was attentive, the food was good, but they were training new people who forgot our coffee and struggled presenting the food. Upon check out, we were informed that we could not use American Express, but they had excepted American Express for €1000 deposit. While there are certainly worse hotels you can stay at, the price point per night is inconsistent with the average to poor service in accommodations that you receive.…
My husband and I had an excellent stay in Vienna at the Grand Hotel Wien. Beautiful old world charm suite in a fantastic location in Vienna. Everything you could want in comfort and luxury. Breakfast, was fantastic too.