Grand Hotel Wien
Kaerntner Ring 9, Vienna 1010 Austria
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Room & Suite (461)
Dining (177)
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About
#48 of 910 hotels in Vienna
Location
4.9
Cleanliness
4.8
Service
4.6
Value
4.2
Travelers' Choice
The Grand Hotel Wien is located just off the famous Ring Strasse, moments away from the world-renowned Vienna State Opera and the elegant shopping mile of Kaerntner Strasse. Positioned in the central heart of the city, the hotel is a short 35-minute drive from the airport, and a five-minute walk from the Hauptbahnhof and Wien Mitte train stations
Throughout Autumn and Winter, the Grand Hotel's visitors flock to the nearby Christmas markets and traditional coffee houses for warming refreshments, decadent cakes and a special taste of historic Vienna
An important part of the city since 1870, The Grand Hotel Wien is famed for exquisite hospitality and refined luxury. Featuring five restaurants and bars, a state-of-the-art spa, an expansive ballroom and 12 meeting and event rooms, it is perfect for relaxing city breaks, business trips, conferences and romantic escapes.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Valet parking
Paid private parking on-site
Wifi
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Outdoor dining area
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Private bathrooms
Tile / marble floor
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL STYLE
Classic
Luxury
Languages Spoken
English, French, Russian, Spanish and 6 more
Location
Grand Hotel Wien
Getting there
Great for walkers
Grade: 100 out of 100
100
Vienna Intl Airport
11 mi•
See all flights
Ivanka Airport
39.1 mi•
See all flights
Karlsplatz
2 min•Vienna U-Bahn
Rental Cars
215 Restaurants
within 0.3 miles
1782Reviews26Q+A100Room tips
Reviews
Traveler rating
- 1,281
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- 93
- 34
- 50
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Popular mentions
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+1
We had a hiccup on arrival the first night, however this was very quickly rectified by Thomas. The bedrooms were clean, spacious and extremely comfortable. The customer service is fantastic here - breakfast I would highly recommend. The bar area set with Christmas tree, a gingerbread house and live piano singer topped off a wonderful stay for evening drinks. Would absolutely stay again!
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Date of stay: December 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Hotel's Favorite
Dinner at 1870 restaurant. Part of Musikverien concert package. Elegant and beautiful interiors reminiscent of old world charm. Impeccably courteous service! Polite and gracious staff with etiquette of a higher order. Delicious food.. presented extremely well. A sweet Austrian wine suggestion by a staff member proved amazing!- Welschreisling beerenauslese 2018 Burgenland- the staff member was kind enough to write down the name for me after having partaken of the sweet wine!! An excellent experience- one of the few that I had in Vienna- with polite gentlemen !
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Date of stay: June 2023Trip type: Traveled solo
Room Tip: Must visit for a true Viennese classic experience
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Oliver Geyer, General Manager at Grand Hotel Wien
Responded Jun 26, 2023
Dear Garima23, thank you very much for your feedback about your dinner experience. We will share you feedback with the team, which is a great to motivator for them to continue on their path. I sincerely hope that you will stay overnight as well next time you come to Vienna to experience our wonderful hotel all around. with kind regards Oliver Geyer General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful classic style hotel in the heart of Vienna. Rooms were very spacious, with lovely bathroom. Mattresses a bit flat. Lobby area was very beautiful- great cafe as well. Breakfast area very elegant with good choices. Good WiFi all around. Concierge was very helpful. Location is excellent with all major attractions within walking distance and trams very accessible. Very elegant, clean and grand hotel.
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Place is out dated, seems to be antique but was really re-build on 1994 and it shows !, as a king size bed we got two twins attached with no linens only a two individual duvets overlapped to cover the entire mattress; menu on the restaurant is very limited of options, and we have to wait 1:30 min for a club sandwich, the people that work here are very nice and location is amazing but the level of comfort is very much at the level travelodge. No worth the price.
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Date of stay: December 2023Trip type: Traveled as a couple
Room Tip: No worth the price, if you stay here bring your own pillows and linens
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We were treated extremely well immediately. The staff and Luis in particular helped us locate our missing back pack with several key items in it. The entire team were very professional and friendly and communicated very well in English. We would definitely recommend staying at the Grand Hotel Wien to our family and friends.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: We would recommend booking reservations at any restaurants or cafes as Vienna is very busy and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed for 2 nights as a surprise for my wife's big 0 birthday. How did they get so much wrong in such a short time. Told room would be ready by 2pm, waited in reception, right in front of the front desk, at 3pm asked by a member of staff, what were we doing, our room had been ready for awhile. when we checked in, told our credit card would have 200 Euros charged to it incase we buy anything, ok that's pretty standard, on check out find that 574.10 Euros has been charged to my card, despite paying a third party in full before leaving UK, which the hotel knew, told this would be refunded, returned home to find out from my bank this had been paid to the hotel, also 2 other payments pending, 1 for 200 euros and the other for 374.10 Euros, still trying to get my money back. Payed extra for a premium room with a city view, I do not consider the view in the photo a city view. The first night, returned to the room to find it absolutely baking, can not get the air con on cooling, due to the hour, decided to open the window, and slept on top of the bed, reported this in the morning. Whilst at breakfast, engineer attended to the air con, returned to the room to find the door to our room wide open, luckily nothing missing. The next evening after a full day out, returned to the room to find icy cold, can not get the heating to work, called reception, no engineer available, had to have temporary heaters. Good Luck if you choose this Hotel, will not be using JJW Hotels Ever Again. …
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Oliver Geyer, Owner at Grand Hotel Wien
Responded 5 days ago
Dear peter1928, thank you for your candid feedback through tripadvisor. I am as well grateful that you have contacted us directly to discuss your experience but let me again express my sincere apologies for your experience, which surely does not represent what we stand for and therefore I understand your frustration. We use feedback like your to become better in future and therefore it is important that you have shared the same with us. I am looking forward to hear from you. with kind regards Oliver General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After staying at the Grand on a Christmas markets tour, I returned to the hotel on my own for a second visit. The property is incredible convenient to the major palaces and museums, as well as the tram and underground stations. The staff could not have been more welcoming, even having a room available for me before the regular check-in time (for which I was grateful after a long red-eye flight with no sleep.) I am looking forward to returning for another stay in the future.
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Date of stay: November 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Lovely hotel with great staff, Suzi the Reception Manager is a credit to the hotel, outstanding Customer service. Rooms were clean, tidy and a good size. Would recommend this hotel Breakfast was great and included with.our room, although there were 10 of us they accommodated us without a problem for the four days we stayed. One and only issue, the hotel had two bars, one was independent and lacked the same customer service that the hotel offered Hotel bar was small and we struggled every evening to get a seat and ended up finishing our evening off elsewhere
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Date of stay: November 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Oliver Geyer, Owner at Grand Hotel Wien
Responded 1 week ago
Dear ColinL563, thank you very much for your positive review and the detailed feedback. It is great to read that we were able to accommodate your group. Even prouder I am that you mention Susi personally for her service delivered to you. On the other hand, I can assure you that I will share the feedback about our Bar with the team. Actually the Wagemut Kavalierbar was just recognized as the best Hotel Bar in Austria, but yes it is limited in regards to space. If you feel to share more details in regards to the experience I would appreciate, if you send me an email to ogeyer@jjwhotels.com. Nevertheless I hope we will see you soon again. with grand regards Oliver Geyer General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An outstandingly good hotel with excellent staff, great breakfast, quiet comfortable rooms and perfect location. The concierge was particularly helpful with restaurant reservations. The hotel seems to have been recently renovated. Recommended
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Oliver Geyer, Owner at Grand Hotel Wien
Responded 2 weeks ago
Dear never2late, thank you so much - your review could not be better. Happy to read that our very experienced concierge was able to help to enhance your stay. See you soon Oliver General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is beautiful and opulent and I’m a great location for the opera and museums. The room was very comfortable and the included breakfast was extremely copious. The staff was very friendly and helpful.
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Date of stay: November 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Oliver Geyer, Owner at Grand Hotel Wien
Responded 2 weeks ago
Dear 115sienna, thank you so much for your great feedback. I love the word opulent - it surely describes us well. I hope we will see you soon again. kind regards Oliver General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Vienna area.
PRICE RANGE
$291 - $498 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hotel vienna
LOCATION
AustriaVienna RegionViennaInner City
NUMBER OF ROOMS
205
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Claim Your ListingGRAND HOTEL WIEN - Updated 2023 Prices & Reviews (Vienna, Austria)
Frequently Asked Questions about Grand Hotel Wien
What are some of the property amenities at Grand Hotel Wien?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Hotel Wien?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hotel Wien?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Hotel Wien?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
Are there opportunities to exercise at Grand Hotel Wien?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Does Grand Hotel Wien have airport transportation?
Yes, Grand Hotel Wien offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hotel Wien?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hotel Wien?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Hotel Wien offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hotel Wien?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Hindi.
Does Grand Hotel Wien have any great views?
Yes, guests often enjoy the city view available here.