Hotel Imperial, a Luxury Collection Hotel, Vienna
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#16 of 396 hotels in Vienna
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.2
2022 Travelers' Choice Best of the Best
If you’re looking for a romantic hotel in Vienna, Austria, look no further than Hotel Imperial, a Luxury Collection Hotel, Vienna. You’ll enjoy relaxing in our rooms, which offer flat-screen TVs, air conditioning, minibars and complimentary Wi-Fi. Our hotel in Vienna also features a 24-hour front desk, and fitness center, a one-of-a-kind restaurant and room service. For guests with a vehicle, parking is available, as well. When you’re feeling hungry and want to venture out on the town, be sure to check out Marcodi, To Ellinikon, and Lisboa Lounge, Dine & Wine, which are popular with locals and vacationers alike. For those interested in checking out popular landmarks while traveling, our accommodations are located a short distance from State Hall of the Austrian National Library (0.5 mi) and Stephansplatz (0.5 mi). Prater (0.9 mi), Belvedere Palace Museum (0.8 mi) and St. Stephen's Cathedral (0.5 mi) are also a nice way to spend some time on your trip to this historic city.
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Property amenities
Paid public parking on-site
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Paid wifi
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Car hire
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bidet
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Historic Hotel
Languages Spoken
English, French, Russian, Spanish and 4 more
Location
100Great for walkers
Grade: 100 out of 100
192Restaurantswithin 0.3 miles
140Attractionswithin 0.3 miles
Contact
Kaerntner Ring 16, Vienna 1010 Austria
Name/address in local language
Getting there
KarlsplatzVienna U-Bahn4 min
KarlsplatzVienna U-Bahn4 min
Rental CarsSee rental cars from $35/day
1708Reviews40Q+A100Room tips
Reviews
Traveler rating
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If you appreciate a completely stress free stay - this is your place. The staff is “old world” tentative in the best sense - everyone is exceptionally nice and eager to make your stay as comfortable as possible without being intrusive in any way. The food in the Cafe and the excellent Opus restaurant was actually so good that we did not even bother to venture out for dinner elsewhere. The cakes on offer in the cafe are a temptation one can not and should not resist - because they are simply fantastic. Everything is in walking distance - from the opera basically across the street to the Musikverein just next door to the numerous museums close by and the downtown shopping areas. And the bar is a great place to wind down after a busy day. That the building has all the attributes of an old palace without the shortcomings is surprising and completing the experience. We will definitely stay in the Imperial again - why bother to look elsewhere? …
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: ….don’t miss to “explore” the entire collection of cakes in the cafe!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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This was an excellent hotel. We stayed for the 150th anniversary - apparently many of the hotels were built for the Vienna World's Fair so were celebrating this milestone. We can't imagine a better one - two adjoining beautiful rooms with the best beds and linens one could imagine. Pristine marble bathrooms with separate tub, turn down service with delicious chocolate and great breakfast. Would come to Vienna again just to stay here.
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This was our second stay at the Hotel Imperial. Staying there is a grand experience like no other. The property exudes both the highest class and charm. And the staff REALLY REALLY genuinely and sincerely goes to great lengths to make their guests feel welcomed. The breakfast buffet is like no other. Special thanks to Ms. Ruth Malaev in reservations and to Ms, Claudia Steinmetz and Mr. Manfred Grassauer of the concierge desk who help and assist the guests in every manner possible. They are the gold standard of concierge services. The pleasure was all ours. We hope to stay there again.
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Date of stay: February 2023
Rooms
Cleanliness
Service
Room Tip: Any room is a winner
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carla Wittemann, Other at Hotel Imperial, a Luxury Collection Hotel, Vienna
Responded 1 week ago
Dear "M8404MRjamsn", Thank you very much for your feedback. It was our pleasure to welcome you back to the Hotel Imperial and we are so glad, that we were able to make your stay so memorable. Thank you for your kind words about Ms. Malaev, Ms. Steinmetz und Mr. Grassauer. It was a delight to share your review with the entire team, who would like to thank your for your feedback. It would be our pleasure to welcome you again soon. Best regards from Vienna, Carla Wittemann Assistant to the General Manager & Quality Assurance
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From check in to check out everything was great. The hotel itself is marvelous and the entire staff are incredible. The front desk, concierge, housekeeping and bar staff truly made the stay better. The location, room, and hotel service were all perfect. Personally a favorite of mine.
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Date of stay: January 2023Trip type: Traveled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carla Wittemann, Other at Hotel Imperial, a Luxury Collection Hotel, Vienna
Responded Feb 10, 2023
Dear KimmF638FS, Thank you for choosing the Hotel Imperial, a Luxury Collection, for your time in beautiful Vienna. It is always encouraging to hear positive feedback and it is our pleasure to share your feedback with the entire team. We are so glad that we were able to make your time in Vienna so memorable and enjoyable. It would be our great pleasure to welcome you back to the Hotel Imperial in the near future. Best regards, Carla Wittemann Assistant to the General Manager & Quality Assurance
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay at Hotel Imperial Vienna was one of the best first-visits to a city I can remember. We had only two nights there and the hotel made sure we had an amazing experience without losing any time. A beautiful upgraded suite was ready and waiting for us at our (early) arrival hour, and Concierge Raphael had taken note of our interests and produced for us two prime seats to that night’s sold-out opera, bravo! Each aspect of the hotel’s service was of the highest standard with an extra level of genuinely warm and friendly and proactive hospitality that one doesn’t always encounter in hotels of the ‘grand’ genre. The Imperial’s location, standard of luxury and opulent historical Viennese atmosphere left a wonderful first impression. Most everything about Vienna exceeded our expectations, but having the Imperial as our home base put the marzipan on our cake.. we can’t wait to return, and know exactly where we’ll stay.…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carla Wittemann, Other at Hotel Imperial, a Luxury Collection Hotel, Vienna
Responded Feb 10, 2023
Dear MusicAndFaschion, Thank you very much for your stay and for taking the time to share your experience with us in detail. It is a great pleasure for me to read your wonderful feedback about your stay with us, especially about our staff. Your rating is a very big motivation for all of us and I am happy to share it with all colleagues. On behalf of the entire team - especially Rafael- I would like to thank you for your kind words. We are looking forward to welcoming you again in the near future. Should you have any questions or wishes ahead of your next stay, please do not hesitate to contact us at any time. With kind regards from Vienna, Carla Wittemann Assistant to the General Manager & Quality Assurance
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a wow Place .. We Booked in 2019 and the Hotel still Honoured the booking in February 2023. I stayed 1 x extra night and they still honoured the 2019 price, that shows this Hotels Class . Gregory and Miroslav the concierges are exceptional. Its classy and classy with a touch of more class.. The rooms are Modern Regal and roomy, Its an Ideal location within 15-20mins of a nice walk of all the major Location's 5 mins in a Taxi or Tram ride .. We will definitely return
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The Pool is really a Big Jacuzzi
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carla Wittemann, Other at Hotel Imperial, a Luxury Collection Hotel, Vienna
Responded Feb 10, 2023
Dear ma02aca, Thank you very much for taking the time to share your feedback with us and for your review. We are very glad to welcome you after all this time to the Hotel Imperial Vienna and it is wonderful to hear, that it was worth the wait and that you enjoyed your stay with us to the fullest. Your great feedback about our team and especially Gregory and Miroslav has been passed on to the entire team who would like to thank you for your feedback. We are looking forward to welcoming you again in the near future and wish you all the best until then. Best regards from Vienna, Carla Wittemann Assistant to the General Manager & Quality Assurance
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Here's a list of good points: Location Street view Ambiance Lovely big colourful room Great room temps Water pressure and temperature King size bed was really comfy Pillows were great Nice and quiet room Negatives TV was old and didn't work properly. After reporting TV was fixed but still showed only 50 odd standard cable channels. No movies, no netflix login etc. No USB ports for charging devices No plug points near the bed Weird headboard which made sitting up watch broken TV uncomfy Reception/butler rarely available on phone, probably called 20+ times (always engaged) to get answered twice. Toiletries weren't replenished over the weekend. One small bottle of shampoo/conditioner/shower gel between two people? Shower incorrectly positioned which meant you either had to flood the bathroom or shower shaped like Gollum. Room looked a bit bare, I guess the rugs got removed for CoViD and never replaced... Broken blackout (electronic) blinds (though curtains worked well) Entrance to hotel is "broken" so side doors are ridiculous as they involve queuing and a heavy door. Cafe breakfast seemed average when I checked it out.…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carla Wittemann, Other at Hotel Imperial, a Luxury Collection Hotel, Vienna
Responded Feb 7, 2023
Dear GazHD, Thank you very much for taking the time to share your experience with us. I am glad to hear that you enjoyed our location, your room and also our ambiance. It is most regrettable that you were not satisfied in all aspects and we appreciate your detailed feedback. I understand your frustration with our TV. We are currently working on adding a Smart Function to our TV´s or replacing them so than guests can watch TV but also stream something. I kindly ask you for your understanding that it will take a bit of time to implement a smart function in all of our rooms. Thank you for your patience. All of our telephones next to the bed (and also on the desk or sideboard) have a USB Slot for charging. I am really sorry if this was not communicated to you and I apologize on behalf of the team. Thank you for your feedback regarding the headboard. We will look into it. Our highest priority is the satisfaction of our guest, therefore it is a special concern for us that you feel comfortable and cozy in bed. It is most unfortunate, that you did not reach the front desk and we agree, that is is unacceptable that you could not get through to the Front Desk team. On behalf of the entire team I apologize for your inconvenience. Due to your feedback we have had a training today to train that all calls are answered immediately or must be called back directly. It was our pleasure to upgrade your booking of a Classic Room to a Junior Suite. However, the Butler Service was not included with your booking of a Classic Room. Nevertheless, you should be able to reach Room Service at all times and I apologize that you were not able to. On behalf of the housekeeping team, I would like to express my apologies that the toiletries were not replenished. Since your room was booked for one person, housekeeping only prepared toiletries for one person. Unfortunately, at check in we failed to increase the number of people and thus provide you with more amenities and replenish them regularly. Our housekeeping manager has already addressed this in your team, so that this error will not happen in the future. The bathroom in the Junior is relatively small as you described. Since our special hotel celebrates 150 years this year, we have very individual rooms. For our next renovation we will gladly consider your constructive feedback to enlarge the bathroom. Thank you very much for your feedback. Regarding the rugs: our Royal rooms have a special parquet floor instead of carpet in the room, as in their original state. Therefore, we have new parquet flooring in some rooms - like your Junior Suite - as a tribute to our 1873 Palais, and due to the beautiful parquet flooring, we do not have rugs in some rooms. I would like to apologize for our entrance door, which unfortunately has a defect at the moment. Our technicians are working at full speed to repair it as soon as possible. We find the current solution also very unfortunate for our guests and do our best to repair the door as soon as possible. Dear GazHD, please be assured that we take your feedback very seriously and have discusses it in detail with our entire team to learn from your constructive review and also to take measures to ensure that future stays meet our high standards. Once again I would like to thank you for sharing your constructive feedback, we fully appreciate your comments and apologize for failing to meet your expectations. It would be our great pleasure to welcome you back to the Hotel Imperial and provide you a more positive Imperial experience. Please do not hesitate to reach out to me ahead of a future visit to Vienna. Yours sincerely, Carla Wittemann Assistant to the General Manager & Quality Assurance
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
eleanor o wrote a review Feb 2023
this is a beautiful palatial hotel, the staff are really nice, and hotel was spotless clean. the location was really good and within walking distance of the train and all the major tourist attractions, we would highly recommend this hotel.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carla Wittemann, Other at Hotel Imperial, a Luxury Collection Hotel, Vienna
Responded Feb 3, 2023
Dear eleanoro559, On behalf of the entire hotel team, I would like to thank you for choosing the Hotel Imperial, a Luxury Collection, for your time in beautiful Vienna. Thank you for sharing your experience with us. We are so glad that you enjoyed your stay and your time in Vienna and it is our pleasure to share your wonderful feedback with the entire team. We are looking forward to welcoming you again soon. Sincerely, Carla Wittemann Assistant to the General Manager & Quality Assurance
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We decided to visit the Imperial as part of my wife’s 50 h birthday celebration , impeccable best describes our experience. From front of house to restaurant including breakfast and dinner it was faultless . Special mention , the senior concierge gave my son and I a tour of the building and it’s history thank you Manfred . We look forward to our next visit !
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carla Wittemann, Other at Hotel Imperial, a Luxury Collection Hotel, Vienna
Responded Jan 30, 2023
Dear EoinO219, Thank you very much for taking the time to share your feedback with us and for your review. It is wonderful to hear, that you enjoyed your stay with us and your time in Vienna. Your kind words have been passed on to the entire team, who would like to thank you for your feedback. We are looking forward to welcoming you again in the near future and wish you all the best until then. Best regards from Vienna, Carla Wittemann Assistant to the General Manager & Quality Assurance
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FarAway55578009366 wrote a review Jan 2023
The service was wonderful and the suite itself was so luxurious. Quality of bed linen and cushions was fantastic. We also made use of the cafe and room service. Both excellent with very high quality food.
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carla Wittemann, Other at Hotel Imperial, a Luxury Collection Hotel, Vienna
Responded Jan 19, 2023
Dear FarAway55578009366, On behalf of the entire team, I would like to thank you for your review. It is always encouraging to hear positive feedback and your delightful ratings have been passed on to the entire Imperial Hotel Team. We are looking forward to welcoming you back soon. Best regards, Carla Wittemann Assistant to the General Manager & Quality Assurance
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$346 - $536 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel imperial vienna
LOCATION
AustriaVienna RegionViennaInner City
NUMBER OF ROOMS
138
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Frequently Asked Questions about Hotel Imperial, a Luxury Collection Hotel, Vienna
Which popular attractions are close to Hotel Imperial, a Luxury Collection Hotel, Vienna?
Nearby attractions include First Escape (0.3 miles), Concerts in St. Anne’s Church (0.2 miles), and Wiener Royal Orchester (0.2 miles).
What are some of the property amenities at Hotel Imperial, a Luxury Collection Hotel, Vienna?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Hotel Imperial, a Luxury Collection Hotel, Vienna?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Imperial, a Luxury Collection Hotel, Vienna?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Imperial, a Luxury Collection Hotel, Vienna?
Yes, paid public parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to Hotel Imperial, a Luxury Collection Hotel, Vienna?
Conveniently located restaurants include Apron, Pauli, and Casino Restaurant Wien.
Are there opportunities to exercise at Hotel Imperial, a Luxury Collection Hotel, Vienna?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Does Hotel Imperial, a Luxury Collection Hotel, Vienna have airport transportation?
Yes, Hotel Imperial, a Luxury Collection Hotel, Vienna offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Imperial, a Luxury Collection Hotel, Vienna located near the city center?
Yes, it is 0.5 miles away from the center of Vienna.
Are any cleaning services offered at Hotel Imperial, a Luxury Collection Hotel, Vienna?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Imperial, a Luxury Collection Hotel, Vienna?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.