InterContinental Wien
Johannesgasse 28, Vienna 1030 Austria
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#106 of 396 hotels in Vienna
Location
4.6
Cleanliness
4.5
Service
4.4
Value
3.9
2022 Travelers' Choice Best of the Best
Ideally situated in the centre of Vienna, the deluxe hotel is the ideal starting point from which to explore this fascinating city. International atmosphere and Viennese tradition together with personalized service present the perfect harmony for a pleasant stay.459 guestrooms including 3 club floors and 49 suites boast every comfort of a de deluxe property. A restaurant, bar and café as well as 24-hour fitness centre and room service, garage, hair-dresser and souvenir shop round up the hotel’s facilities.
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Property amenities
Paid private parking nearby
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Paid wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Taxi service
Banquet room
Meeting rooms
Spa
Salon
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Park View
Great View
Languages Spoken
English, French, Russian, German and 1 more
Location
100Great for walkers
Grade: 100 out of 100
84Restaurantswithin 0.3 miles
73Attractionswithin 0.3 miles
Contact
Johannesgasse 28, Vienna 1030 Austria
Name/address in local language
Getting there
StadtparkVienna U-Bahn1 min
StubentorVienna U-Bahn8 min
Rental CarsSee rental cars from $35/day
2558Reviews50Q+A100Room tips
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This property is a far cry from the gold standard typically exhibited by the InterContinental brand. We have had the great fortune to stay with this chain for many years throughout the world and this was by far the most disappointing stay we have ever experienced. We typically book an Intercontinental without concern. Our recent stay has caused us to completely rethink that approach and will now do a serious deep dive on investigating a particular property before ever booking an Intercontinental again. Upon check in I inquired about upgrading to the concierge floor and was simply told no, that would not be possible as the hotel had picked out a 'special room' for our stay. At no point was our status as an hotel premium member acknowledged and upon arriving at the room, there was clearly no consideration of the automatic upgrade that was supposed to be included for our membership status. The room was worn and quite frankly filthy (used tissue by the bedside table and candy wrapper by the closet), two (2) bulbs were burned out, towels I might find in a much lower grade establishment, and the shower curtain had visible mold. Adding insult to injury the television did not work properly. As if that was not enough to seriously compromise our stay, at approximately midnight we were awakened by very loud noise in the hallway that continued for the next 45 minutes. This included ongoing discussions and repeatedly slamming doors. I called down to the front desk and was told "you need to understand we had a large family checking in and they have a great deal of luggage". The noise did not subside and when I finally entered the hallway myself to address the situation I witnessed a member of the hotel staff actually carrying on the conversation with the guests about their accommodations directly outside our door. The behavior of the guests, the staff and the front desk upon being apprised of the situation was shocking. In addition, the thought of placing guests who were checking in that late on a floor by other guests when the hotel was clearly in no way near capacity is an affront to common customer service. The noise continued for an additional ten (10) minutes after I entered the hallway without so much as a visit from any of the hotel staff to address the ongoing and nearly one hour problem. Upon checking out in the morning on our way to the airport, we asked at the front desk for a manager and/or a business card so the issues might be addressed directly. The staff member went into the office behind the desk and proceeded to have a conversation with the other staffers in the office as they presumably slowly looked through cabinets for a business card. Really rather shocking as a guest has obviously experienced an issue and they couldn't immediately bring a manger to the desk, and/or even provide a simple means of contact. Needless to say we left for the airport, and then had to undertake numerous calls to even secure contact information for the hotel management. Subsequent contact after several attempts provided a less than satisfactory reply from the Guest Relations Manager 'Oh we are facing a serious staffing issue as most hotels in Europe'. Wow. The stay at this property was an epic fail. The fact that it occurred at an InterContinental has seriously diminished what we had come to expect of this higher end chain. In such a beautiful and historic city, there are many other options that should be seriously considered. …
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reception Manager, Guest Services / Front Office at InterContinental Wien
Responded 1 week ago
Dear dougn630, I am sorry you had such a horrible experience for the night spent in our Hotel during holiday season, which should have been a relaxing one. We do our best to provide the best service we can, I do admit, we were a bit overwhelmed at the time you stayed, which obviously influenced the quality of your stay. We been in contact with the IHG Service Center and even if it is rather late, I believe a proper compensation has been arranged. Sometimes things do go wrong with a stay, I am terribly sorry that your stay did not go as expected & for not making it up right away. I will discuss your feedback in detail with my staff, to learn what to do better and how to handle stays that do not go as planned. Thank You for taking the time to provide us the valuable feedback. Kind Regards, Joao Everard Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was there for a few nights in February 2023 and lived in two different rooms. I am an IHG member and hoped to receive a reasonable welcome or upgrade or similar. The checkin personnel was extremely friendly and polite but not well trained which made checking in and later checking out a bit annoying. Unfortunately, the hotel is very, very old so, the rooms smell old and mouldy. So does the A/C system, which was used to be the heating during my winter stay there. They are not clean, and, in the bathroom, the wooden wood panelling fell off the bathtub. The water heaters in both rooms were not working properly and hot/cold water was changing unexpectedly often during shower by itself. The staff during breakfast and in the evening in the bar/lounge were respectful but except the longterm bar personnel not really trained well or professional. Breakfast is from great variety and choice and everything tased very well. However, the restaurant toilet was again dirty and not maintained and disgusting. Overall, I think, I will not visit this hotel anymore unless they undergo a major renovation and have proper hospitality industry adequate staff. …
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Date of stay: February 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Stay somewhere else and only use the bar/lounge and the breakfast restaurant for pleasure.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reception Manager, Gästeservice/Empfang at InterContinental Wien
Responded 4 weeks ago
Dear 212ernstg, thank you for staying with us and for your loyalty towards our IHG membership, we truly appreciate you as a member. We are deeply sorry to hear about all the inconveniences during your stay. We do our best that all IHG member receive a wonderful room upgrade for their stays. The renovation at our hotel is planned in the following years. I totally agree with you with the rooms, which need some updating. It would be a pleasure to discuss the other mentioned issues with you in a phone conversation, if you would like to discuss this further. Thank you for bringing all these points to our attention. With kindest regards, Rebecca Traunkar Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you want to be mistreated because you are not white, please, stay at this hotel. Not only that, when we complained to one manager he stated "we have been receiving a lot of complains like this but if I complain, I will get fired, go to the general manager." We did, and he said "we have been receiving a lot of complaints about it..." that was all he said!
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reception Manager, Guest Services / Front Office at InterContinental Wien
Responded 4 weeks ago
Dear leofalcon, Thank you for staying with us and for your time in providing valuable feedback. I am sorry to hear you had such a bad experience & for sure something did happened that made you feel mistreated. I remember you stayed during the holiday season, a very busy time that may cause longer waiting times for service. This is what I meant with we have been receiving a higher number of complaints like this. Holiday Season in Vienna is very busy & the Hotel is very busy during these times, it really may happen that my colleagues are unable to actively pay attention to who came first, who is next & so on. I know it should not be like this, but this was. The after covid business was like this for us and any other Hotel I know about in Europe, it was difficult to hire on such a short period of time. We now have appropriate Staff & resources to provide the service that is expected from an InterContinental. I think racist is not a appropriate description of our staff, as we employ 34 different nationalities and most of us have different backgrounds, we actually take quite some pride in our diversity. I am sorry that you did not feel welcome, we will continue to work harder to raise our level of service. To complete I would just like to say, that we actually had a friendly conversation about it back then, I enjoyed talking to you. I just don't remember it the way expressed in your review, as I don't remember being concerned of getting fired. All our complaints get logged, as small as they are, so did your complaint. Nobody got fired. Hope you had a memorable few days in Vienna, Kind Regards, Joao Everard Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice hotel, elegant, quite good value with Amex Platinum deal. Convenient to the underground; a little bit of a walk if arriving by train. Cafe in lobby serves good meals and drinks though there is no more encloses formal restaurant for dinner service. Extensive breakfast, very nice value when included. Ample fitness facility. Very courteous staff. Extended our stay here.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reception Manager, Gästeservice/Empfang at InterContinental Wien
Responded 4 weeks ago
Dear William L, thank you for staying with us and for providing us your valuable feedback. It is a pleasure to hear that you enjoyed your stay at our hotel. We look forward to welcoming you again. All the best & see you soon, Rebecca Traunkar Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ugly sort of building from the outside but once you step inside your not disappointed. Service was really excellent, food I enjoyed was lovely including a very good breakfast. Rooms are typical box like for the age of the building and you’ll get much larger rooms in some of the more traditional hotels but nothing wrong with them at all. Great location beside City Park walking distance to Inner City and loads of bars and restaurants and a metro station right across the road.
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Date of stay: February 2023Trip type: Traveled on business
Room Tip: Head for St Stephen’s Cathedral and you’ll find everything you need.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reception Manager, Gästeservice/Empfang at InterContinental Wien
Responded Feb 20, 2023
Dear Alan F, thank you for staying with us and for your feedback. We are very pleased to hear that you enjoyed your stay at our property! Your kind words mean a lot to us and we hope to welcome you again. All the best, Rebecca Traunkar Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Classic hotel with a very good location. Breakfast is good and the bar is also comfortable and professional. The room is old and for sure they need a renovation. The service by the way was very good. In summary there are much better alternatives in Vienna city center.
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reception Manager, Gästeservice/Empfang at InterContinental Wien
Responded Feb 18, 2023
Dear loyan, thank you for staying with us and for providing us your valuable feedback. I definitely agree with you about the room, which need some renovations. Kindly, I would like to inform you that the hotel will be refurbished in the following years - we hope to see you again. All the best, Rebecca Traunkar Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had 2 Suites booked for a few nights just prior to Christmas but after reading some reviews here I was anxious about my choice prior to my arrival. Luckily I was very pleasantly surprised, I had requested rooms close to each other but understood if this was not possible however we were given great rooms with superb views on the top for sharing their own entrance corridor. The staff had acknowledged my wife's birthday with a lovely cake and personalized card too. As we were two families of 4 I assumed the rooms would be small but we had plenty of room and 2 bathrooms really made a difference. Working in the travel industry and having stayed as some excellent hotels my expectations are always high but I would say managed too and on this occasion, they were exceeded. The location was perfect only a short walk anywhere, breakfast was everything you could possibly need and of good quality. The club lounge was well stocked and was a great place to get some work done prior to the family waking up and also for drinks and canapes in the evening. I would highly recommend a stay here and would stay here again if I am fortunate to return to Vienna.…
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Date of stay: December 2022
Value
Service
Sleep Quality
Room Tip: top floor corner suites
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reception Manager, Gästeservice/Empfang at InterContinental Wien
Responded Jan 17, 2023
Dear iancarswell, thank you for staying with us and for choosing InterContinental Vienna! It is a big pleasure to read your feedback and we are glad that we could satisfy and exceed your expectations. Thank you again for your great review. We look forward to welcoming you soon at our hotel. With best regards, Rebecca Traunkar Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a recognized brand it delivered but didn’t exceed my expectations, with no spa and only ice ring availability for skating it feels not sufficient. Rooms were spacious enough for extended stay and cleaned well. Concierge helpful and efficient. Staff multilingual and very helpful. One curious fact that there was no scotch in the bar 🤔 The restaurant served traditional cuisine and the breakfast buffet was excellent. Vienna is accessible by car within a 10 minutes ride and walking up to half-hour so the hotel is well located.
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Date of stay: December 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Reception Manager, Gästeservice/Empfang at InterContinental Wien
Responded Jan 7, 2023
Dear racuch, thank you so much for staying with us and for providing us valuable feedback. It is pleasure to hear that you were satisfied with our staff. Currently we do not offer a spa with a pool, anyway we do offer a sauna and steam bath. The hotel will be refurbished in the following years and I can guarantee that we will offer a lot more spa facilities. That our property does not offer scotch whiskey is unfortunately not the right information. At our hotel, you can find a huge offer of whiskeys. Since we are one of the most famous bars in Vienna, our Intermezzo Bar have a special whiskey card, which includes more than 150 positions (Scotch, Bourbon, International, ...) I am deeply sorry that you did not have a chance to explore our charming whiskey experience with our bar staff. If you plan to visit Vienna again, please let us know, so we can invite you to have a whiskey tasting at our property. I would be very pleased to speak with you by phone and to hear about your ideas how we could exceed your expectations for your future stay. With much appreciation, Rebecca Traunkar Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is still an elegant building, but very outdated. The bathroom was tiny and several things were broken. Friendly repair people promptly responded to any request we had. The breakfast buffet was large and very international. However, every morning we were made to feel like beggars trying to get a table. When we did get a table the waiter would let other guests take our table if one of us didn’t stay there to guard it. Most staff was very friendly, but treated some guests much better than other guests. We tried to sit at the bar and restaurant area three evenings in a row, and all three times were rudely told we couldn’t because they were full. New Year’s Eve they were mostly full, but the other two evenings they were only about half full. Still we were rudely sent away. They would always say all the open chairs and tables were “reserved.” We were made to feel like we were 2nd class guests. What bothered us the most was that all the guests who could sit there were 100% white people all three evenings. If you fit that demographic, you probably will have a great stay.…
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip: Many airline crews stay here and they will get preferential treatment.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Reception Manager, Gästeservice/Empfang at InterContinental Wien
Responded Jan 3, 2023
Dear dyoungbar, thank you for staying with us and for sharing this review with us. I am very disappointed to read about your experience. Our whole staff gives their best to provide at the InterContinental Hotel in Vienna an unforgettable experience to our guests. The employees at our company treat every guest equally. I would like to inform you that we are proud to be an international team with more than 40 different nationalities. Since we are working for an international hotel group, I feel very sorry that you felt at our hotel like a 2nd class guest, because this is definitely not the way of our corporate culture. For us, hospitality is all about making all our guests feel welcome, comfortable and valued. If you would like to discuss this concern further, please do not hesitate to contact me anytime. It would be a pleasure if we get an opportunity to give you understanding of our brand promise. With kindest regards, Rebecca Traunkar Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check in: after having an airline crew take up the entire front desk for 5-10 minutes we asked if we could check in. Checking them took another 5+ minutes. Upon entering our room it was 85+ degrees. We shut off the heat and opened the windows where we had to sleep every day with the windows open to enjoy temperatures under 80 every night. The beds have plastic liners on the mattresses and caused us to sweat every night. Mattresses sag to the side as if a HUGE person slept there the night before. The shower curtains are so short on the ribs that water leaks out during the shower. On to the "Club Lounge" most servers / attendants were nice. However there were some guests that obviously demanded service and received it. The rest of the guests (me) who paid $700 + per day were definitely looked down upon. We asked for sandwiches at 3:55 and were told we are closing in 5 minutes there is no more. During dinner we asked for more salad and were told there was no more at 5:20. Several people were in lounge and had HUGE bowls of salad delivered to them. This is the WORST Intercontinental we have ever stayed at in the entire world and we have been to 30 different Intercontinental Hotels. As a Diamond Elite Ambassador it is hard to write this review. However I give commendations just as easy. Additionally tips were given generously and obviously unappreciated. …
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Date of stay: December 2022Trip type: Traveled with family
Room Tip: Try the Marriott, Hilton or Ritz Carlton...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Reception Manager, Gästeservice/Empfang at InterContinental Wien
Responded Dec 31, 2022
Dear David J, first of all I would like to thank you for your loyalty as a Diamond Elite! We are thankful that you are sharing with us your thoughts and truly appreciate your feedback. While I wish, you had a better experience, it is a feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. I am truly sorry for any caused inconvenience. If you give us a chance to earn back your trust, please feel free to contact me directly (by phone or email) to discuss this concern further and to provide you a compensation! I hope that you will visit our property again to see that we can provide you an unforgettable experience at our hotel, like promised. Thank you again for bringing these issues to our attention. With much apprecation, Rebecca Traunkar Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$191 - $258 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental wien hotel vienna, intercontinental hotel vienna, intercontinental hotel wien
LOCATION
AustriaVienna RegionViennaLandstraße
NUMBER OF ROOMS
459
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Claim Your ListingINTERCONTINENTAL WIEN $168 ($̶2̶2̶2̶) - Updated 2023 Prices & Hotel Reviews - Vienna, Austria
Frequently Asked Questions about InterContinental Wien
Which popular attractions are close to InterContinental Wien?
Nearby attractions include Wiener Royal Orchester (0.1 miles), Stadtpark (0.3 miles), and Kursalon Wien - Sound of Vienna (0.1 miles).
What are some of the property amenities at InterContinental Wien?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at InterContinental Wien?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Wien?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Wien?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to InterContinental Wien?
Conveniently located restaurants include Das Schick, Apron, and Pauli.
Are there opportunities to exercise at InterContinental Wien?
Yes, guests have access to a fitness center and a sauna during their stay.
Does InterContinental Wien have airport transportation?
Yes, InterContinental Wien offers airport transportation for guests. We recommend calling ahead to confirm details.
Is InterContinental Wien located near the city center?
Yes, it is 0.6 miles away from the center of Vienna.
Are any cleaning services offered at InterContinental Wien?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at InterContinental Wien?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.