Very designed and stylish hotel, big and well equipped room which provides amazing views over Vienna, excellent dinner/drinks and lovely staff at Das Loft!!! Area for improvement: the staff of front desk are really cold Disappointing: spa shutdown due to Covid-19, whereas other hotels kept theirs open at the same time
Arrived on 5th March. We had booked a white suite. Room was on 14th floor woth great views over the north of the city overlooking the fairground. The concierge got us 2 amazing tickets for Turandot at the Stadsoper despite them being sold out online for the one show on the evening of our arrival. Wasn’t cheap, but worth it. The Das Loft is amazing for breakfast and the house music on Friday night was good. The staff were all lovely and our room spotless. (It was white and any marks will show) Bed very comfortable. Vienna is a beautiful city. This hotel is well worth staying at. We wanted to eat out. The staff told us to try Figl Muller. Great advice. Would absolutely go back. I have posted views from room and Das Loft.
I stayed here for two nights last week and the hotel accommodation is clear, spacious and really much nicer than the photos portray. It was a nice stay... However, as with any brand, loyalty is significant. The refusal to reward points when booked through their direct sales channel cannot be accepted - there were issues with the membership setup, but that is not my problem. I regularly book through IHG, Marriott and Hilton and this kind of thing does not happen. I will close my account and stick to these better known brands. This forms part of the service and therefore rather disappointingly affects my score above. *Be warned also that the credit card is still showing a $500 payment (assumed to be a 'hold') many days after check out. If this doesn't disappear soon then I'll invoke a charge back AND query what this payment is actually for. Overall, the hotel was a delight, but this management side is not good enough. Their statements about service on their site are obviously dubious given this experience. Very unfortunate experience for a seasoned traveller.…
Fabulous hotel with possibly the best views of Vienna. The breakfast was fantastic, offering both “à la carte” and buffet. The bar is also very cool at night. Rooms are of a high standard, very clean and design. The bed was incredibly comfortable. However, the lobby is not as clean and comfortable as you might expect it to be in a 5-star hotel. This is of course an amazing place to stay and I would indeed recommend it, but I have seen better 5-star hotels for the same price.
From start to finish our stay at So Vienna was exceptional. Staff were welcoming and friendly, our room was large and comfortable with an amazing view of Vienna. Breakfast in Das Loft was superb. The hotel is centrally located accessible to public transport or to explore Vienna on foot. Taxi from the airport was €50 each way. We had a wonderful stay at this hotel and enjoyed visiting the beautiful city of Vienna. We will definitely return.