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Praterstrasse 1, Vienna 1020 Austria
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Room & Suite (608)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 05/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from SO/ VIENNA
Updated 05/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#62 of 396 hotels in Vienna
Location
4.7
Cleanliness
4.7
Service
4.6
Value
4.1
Travelers' Choice
SO/ VIENNA is centrally located in downtown, which today has a thriving creative scene. The hotel boasts spectacular views of the inner city and the St. Stephens cathedral. In front of the hotel you have prime access to the Donaukanal, a popular stretch along the river that attracts sun-hungry locals in the summer. Take a walk along the water and discover an exciting mix of art, culture and eateries. Your stroll takes you past the sights in the Old Town and the docks of the Twin City Liner - a speed boat to Bratislava. All rooms feature breathtaking uninterrupted views over the city of Vienna, 40" HD TV, Rain Shower, Bathtub, Nespresso Coffee & Tea, complimentary Mini-bar, BOSE Sound System & Air Play. All rooms feature a monochromatic design in white, black or grey with a touch of Viennes art pieces.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Rooftop bar
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Trendy
River View
Languages Spoken
English, French, Russian, Bosnian and 11 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
226Restaurantswithin 0.3 miles
69Attractionswithin 0.3 miles
2739Reviews35Q+A100Room tips
Traveler rating
  • 1,846
  • 602
  • 187
  • 59
  • 47
Time of year
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Most Recent
Alvaro E wrote a review Today
London, United Kingdom368 contributions318 helpful votes
Difficult to write this review because of the very inconsistent experience. Stayed 5 nights at the SO in Vienna earlier in the week, as a part of a big delegation which stayed here whilst attending a finance conference in the city. Best way to write a review here would to split it into 2: overall the hotel premises and then the room. In general and balancing my overall experience, in my view the hotel is substandard, at best. Average or even below average. The lobby is impressive, has a very nice bar, and the restaurant at the rooftop offers the best views of Vienna. You can have breakfast, a drink or nice dinner overlooking the Vienna skyline. Staff very attentive and friendly. They are really good. Excellent attitude. Can recommend the rooftop restaurant. About the staff, in general they are all really good across the hotel. But that's it with the positives. As can be seen on my profile, I stayed in more than 320 different 5-star hotels around the world, so really know what to expect and can compare. So, now, the HOTEL ROOM. Absolutely horrendous. Room is clean and wi-fi works well. There are a few bottles of water and juices which are complimentary. Espresso machine nice too......but: 1. Entire room is in one single colour. Everything, but literally everything is grey. Looks like concrete and feels like a prison cell. It is really bad. Floor also grey, same colour as the walls and the furniture. You feel you're staying inside a box. Not welcoming at all. The moment you arrive, you really want to get out. I wonder if an architect or designer was paid to do this. Honestly. 2. No curtains. Instead some sort of metal panels you need to move to make the room dark. Because there are no curtains and nothing to absorb noise, acoustic is a complete disaster. When you watch TV or have phone calls you hear a constant echo in the room. Extremely annoying and surprising to see how they can miss such an important aspect of the architecture and design.....acoustic. 3. On my first day, I had to work for around 6 hours before heading to a business dinner. The chair in the room is one of the most uncomfortable ones I ever had to use. Looks ok....of course grey as everything but almost offensive to think that any human being can sit there for more than 15 mins without ending with back pain. 4. Also on my first day, I called reception to ask for an iron and a board. They told me that they didn't have any available and that they were going to put me on a "waiting list".....I've seen everything around the world, but being on the waiting list for an iron was the first time. I pushed hard, told that was urgent and got one after 30 mins. I needed to iron a shirt for a business dinner. Hotel knew that they were going to receive around 60 demanding executives attending a finance conference, so they should have been prepared for this. Funny enough the following morning one of my colleagues told me that he had to steam his shirt in the shower because he was on the waiting list for an iron since the previous day in the afternoon. This shows very poor planning and not a clue about the profile of a delegation they received. 5. For my shocking surprise, my bed had wheels, and unfortunately no way to lock it, so given that the floor (which is grey !!!!!) was nicely waxed, my bed was moving around. I found it extremely annoying and slightly dangerous. 6. House-keeping extremely inconsistent. To make it simple, they never, ever replaced the same things I used....I drink coffee with sweetener, and after 2 days did run out of sweetener, just replaced after 4 days...., used to cotton tubs and were replaced after 3 days......hair conditioner replaced with body lotion so no more conditioner after 2 days when then it was replaced,......zero, literally zero attention to detail. And attention to detail is definitely something that always makes a difference. A basic checklist to make sure that they don't forget about anything should help here. I left the hotel every day around 7AM, returning late in the evening. Was not in the mood to call to ask for sweetener, conditioner, cotton tubs or other stuff. Simply lived with it, but definitely clear that hotel is not prepared for demanding business travellers. In short.....if you plan to go to Vienna, spend all day sightseeing and go to the hotel just to sleep, then it's fine. Location is very good too. But if you plan to spend a bit more time in the hotel besides sleeping, relax in your room, do some work, etc....just avoid it. Really. I stayed in the past at the Kempinski and The Ritz Carlton. Different level. Mandarin Oriental is opening in Vienna too, what adds another good option. It was clear to me that SO/Vienna Hotel did put excessive focus on the design and less on the operations and performance. A lot of room for improvement.
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Date of stay: September 2022
Value
Rooms
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Harkz & Bal wrote a review Aug 2022
77 contributions6 helpful votes
+1
Hotel's Favorite
The hotel had amazing views across the whole city and being in a central location meant that all the major sights were accessible by foot or public transport. The breakfast was great and overlooking the Danube canal from the 18th floor made it even more special. The only watch out would be the spa facilities - there is no swimming pool and only two jacuzzis. The room and provided amenities were also to a high standard. Special thanks to all the staff who went above and beyond to make ensure our stay exceeded our expectations for our anniversary stay especially Ehsam Kamjoo who went above and beyond.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christian Klaus, Sonstige at SO/ VIENNA
Responded 3 weeks ago
Dear Harkz-Bal, Thank you for your stay at SO/ Vienna! We are very happy that you fully enjoyed the time spent at our hotel. Your lovely feedback about our staff and especially our colleague Ehsan is very much appreciated. It would be a great pleasure to welcome you back soon with us in order to prepare you again a wonderful experience. Kind regards, Christian E. Klaus General Manager SO/ Vienna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mrsjenba wrote a review Today
57 contributions10 helpful votes
It is pricey what you get in terms of food. However, there rae very few vegetarian options, only chips, olives and gazpacho. The place could offer the burger as vegi/vegan too and get to this century that you may have vegetarians wanting bar food too 😁. It is worth the visit thou, the views are amazing and cocktails were excellent.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Popotnika wrote a review Sep 18
Dubai, United Arab Emirates258 contributions58 helpful votes
The hotel is located on a small branch of Danube river and nearby the old town square and cathedral (about 10 minutes walking). The staff is friendly and welcoming. The hotel is clean and tidy with modern decoration and interior. The only downside is the online check-in. Please DON'T do it as there will be duplication in payment and the staff cannot do much. I had to wait for 2 weeks to get the duplicate amount refunded by itself.
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Date of stay: July 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christian Klaus, Sonstige at SO/ VIENNA
Responded 5 days ago
Dear Popotnika, Thank you for stay at SO/ Vienna and for your positive feedback! We are delighted that you spent a great time at our hotel enjoying the modern design and its location within the city center. Your positive comment about our staff is highly appreciated. We are sorry for the inconveniences you experiences with the online check-in. Our SO Welcome Manager will look into this matter. Please do not hesitate to contact us in case you have questions regarding the deposit or your invoice. Hope to see you soon again. Kind regards, Christian E. Klaus General Manager SO/ Vienna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DebS530 wrote a review Sep 10
Perth, Australia9 contributions7 helpful votes
From the moment I arrived, I felt welcomed and at home. I was greeted as I stepped out of the cab by Thomas who was so helpful throughout my five night stay. Was upgraded to a So Comfy room on the 15th floor with glorious views over Vienna. Rooms are minimalistic, but large, with absolutely every detail thought of and spotlessly cleaned each day. Great location to walk into Vienna and the Loft Bar and restaurant is superb. Fantastic breakfast served every day - definitely a five star stay ⭐️
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christian Klaus, Sonstige at SO/ VIENNA
Responded 1 week ago
Dear DebS530, Thank you for your stay at SO/ Vienna and for sharing this wonderful feedback! We are very happy that you had a great time at our hotel. Your positive comments about our services as well as the praise for our colleague Thomas are highly appreciated. We hope to welcome you back soon with us. Kind regards, Christian E. Klaus General Manager SO/Vienna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ashu S wrote a review Aug 2022
44 contributions63 helpful votes
First of all thanks to Rapidluxe for suggesting this hotel .the location was very good with the rooms having view of st stephens cathedral . The staff were very helpful .The rooms were spacious.The hotel was very close to city centre just walking distance.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christian Klaus, Sonstige at SO/ VIENNA
Responded 3 weeks ago
Dear 754ashus, Thank you for sharing your feedback after your stay at SO/ Vienna! We are delighted to read that you spent a wonderful moment at our hotel. Your nice comments about the rooms, the fantastic view over Vienna and the team are highly appreciated. We are looking forward to welcoming you back soon with us. Kind regards, Christian E. Klaus General Manager SO/ Vienna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Superdonya wrote a review Aug 2022
Istanbul262 contributions95 helpful votes
We have thoroughly enjoyed our stay in SO Vienna in August! The hotel is conveniently located across the bridge from the city center and key sightseeing locations. The views from the rooms are absolutely spectacular and the restaurant upstairs gives a goose bumps experience of sitting on top of the gorgeous city! Highly recommend for travelers, who want to have a stylish accommodation er experience in a designer set up, you will see Vienna like never before!
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Review collected in partnership with Accorhotels.com
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christian Klaus, Sonstige at SO/ VIENNA
Responded 4 weeks ago
Dear Yulchirt, Thank you for your stay at SO/ Vienna! We are very happy that you fully enjoyed the comfort of our hotel as well as the fantastic view from our Das LOFT restaurant over the city. Your lovely feedback regarding our modern and sophisticated design is highly appreciated. We hope to welcome you back soon again with us. Best regards, Christian E. Klaus General Manager SO/ Vienna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
yoflytravel wrote a review Aug 2022
Salzburg, Austria1 contribution
Unbelievable Breakfast Concept, i have stayed in other 5 star hotels but no one of them have this kind of healthy variations and quality of Breakfast served. The Rooms were really spacious and the facility provided in the room is really good. One can really work remotely from their room itself. The staff was very friendly and always helpful. The only draw back was in the room curtains, if they are not closed completely you will be woken up by the sunlight as the room becomes really bright.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christian Klaus, Sonstige at SO/ VIENNA
Responded 4 weeks ago
Dear yofytravel, Thank you for sharing your feedback after your stay at SO/ Vienna! We are delighted that you spent a great time at our hotel enjoying the layout of the room and our breakfast offer in particular. Our restaurant and kitchen teams are happy to receive such nice comments. Your positive review is very much appreciated. We hope to welcome you back soon with us. Kind regards, Christian E. Klaus General Manager SO/ Vienna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michal K wrote a review Aug 2022
Ramsgate, United Kingdom6 contributions
I have been staying at SO/ Vienna several times a year for the last few years. The overall service was declining since the COVID, but this last stay was a disaster from the room quality to the food quality.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christian Klaus, Sonstige at SO/ VIENNA
Responded 4 weeks ago
Dear Michael K, Thank you for your recent stay at SO/ Vienna! We are truly sorry that we didn't provide a high level service during your last visit. It is disturbing and more embarrassing as we definitely take our role as host very serious. Please rest assured that I have forwarded your comments to all team leaders for close follow up. We need to guarantee a constant high level service. Therefore, additional training has been scheduled and operational procedures will be reviewed to offer the best possible experience. We kindly apologize for this lack of service, courtesy and appreciation. As we want to show you that guest experience is our priority, we would be happy to welcome you back with us. It is our aim to offer you a personalized and helpful service. Hence we hope to get the chance to accommodate you as loyal guest of SO/ Vienna again in the near future. Kind regards, Christian E. Klaus General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vinodh Kumar wrote a review Aug 2022
1 contribution
We stayed in Sofitel vienna and our experience was very bad. There staff are very rude from the receptionist to restaurant staff were we had breakfast. There concierge person is very good. Only advantage is it is just across the city centre. We are pure vegetarians and there is no one to hear from you. If you have to grow then better change the whole team .
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christian Klaus, Sonstige at SO/ VIENNA
Responded Aug 11, 2022
Dear Vinod170, Thank you for sharing your feedback after your stay with us! We truly regret that you had a poor service experience during your visit at SO/ Vienna. This doesn't correspond to the high quality we like to offer. We kindly apologize for the missing courtesy. Our SO Welcome Manager as well as our Director of Wine & Dine have been informed about your comments and have reviewed these incidents with their teams. Rest assured that we take appropriate measures to guarantee a friendly and helpful interaction with our guests. Besides, we are sorry that you didn't feel welcomed due to your eating habits. We definitely want to accommodate your wishes regarding food & drinks. Therefore we should be flexible and offer alternatives. Please accept our sincere apologies. We hope to see you soon again at our hotel as we would like to make up for our mistakes and provide you with a more delightful and attentive service. Kind regards, Christian E. Klaus General Manager SO/ Vienna
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$247 - $339 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel vienna stephansdom hotel vienna
LOCATION
AustriaVienna RegionViennaLeopoldstadt
NUMBER OF ROOMS
182
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Frequently Asked Questions about SO/ VIENNA
Which popular attractions are close to SO/ VIENNA?
Nearby attractions include Church of the Jesuits (0.3 miles), Dominican Church (0.3 miles), and Vienna Nights Pub Crawl (0.3 miles).
What are some of the property amenities at SO/ VIENNA?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at SO/ VIENNA?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at SO/ VIENNA?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at SO/ VIENNA?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to SO/ VIENNA?
Conveniently located restaurants include ef16 Restaurant, Fenster Café, and Vinothek W-Einkehr.
Are there opportunities to exercise at SO/ VIENNA?
Yes, guests have access to a fitness center and a sauna during their stay.
Does SO/ VIENNA have airport transportation?
Yes, SO/ VIENNA offers airport transportation for guests. We recommend calling ahead to confirm details.
Is SO/ VIENNA located near the city center?
Yes, it is 0.4 miles away from the center of Vienna.
Are any cleaning services offered at SO/ VIENNA?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at SO/ VIENNA?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.