Difficult to write this review because of the very inconsistent experience. Stayed 5 nights at the SO in Vienna earlier in the week, as a part of a big delegation which stayed here whilst attending a finance conference in the city. Best way to write a review here would to split it into 2: overall the hotel premises and then the room. In general and balancing my overall experience, in my view the hotel is substandard, at best. Average or even below average. The lobby is impressive, has a very nice bar, and the restaurant at the rooftop offers the best views of Vienna. You can have breakfast, a drink or nice dinner overlooking the Vienna skyline. Staff very attentive and friendly. They are really good. Excellent attitude. Can recommend the rooftop restaurant. About the staff, in general they are all really good across the hotel. But that's it with the positives. As can be seen on my profile, I stayed in more than 320 different 5-star hotels around the world, so really know what to expect and can compare. So, now, the HOTEL ROOM. Absolutely horrendous. Room is clean and wi-fi works well. There are a few bottles of water and juices which are complimentary. Espresso machine nice too......but: 1. Entire room is in one single colour. Everything, but literally everything is grey. Looks like concrete and feels like a prison cell. It is really bad. Floor also grey, same colour as the walls and the furniture. You feel you're staying inside a box. Not welcoming at all. The moment you arrive, you really want to get out. I wonder if an architect or designer was paid to do this. Honestly. 2. No curtains. Instead some sort of metal panels you need to move to make the room dark. Because there are no curtains and nothing to absorb noise, acoustic is a complete disaster. When you watch TV or have phone calls you hear a constant echo in the room. Extremely annoying and surprising to see how they can miss such an important aspect of the architecture and design.....acoustic. 3. On my first day, I had to work for around 6 hours before heading to a business dinner. The chair in the room is one of the most uncomfortable ones I ever had to use. Looks ok....of course grey as everything but almost offensive to think that any human being can sit there for more than 15 mins without ending with back pain. 4. Also on my first day, I called reception to ask for an iron and a board. They told me that they didn't have any available and that they were going to put me on a "waiting list".....I've seen everything around the world, but being on the waiting list for an iron was the first time. I pushed hard, told that was urgent and got one after 30 mins. I needed to iron a shirt for a business dinner. Hotel knew that they were going to receive around 60 demanding executives attending a finance conference, so they should have been prepared for this. Funny enough the following morning one of my colleagues told me that he had to steam his shirt in the shower because he was on the waiting list for an iron since the previous day in the afternoon. This shows very poor planning and not a clue about the profile of a delegation they received. 5. For my shocking surprise, my bed had wheels, and unfortunately no way to lock it, so given that the floor (which is grey !!!!!) was nicely waxed, my bed was moving around. I found it extremely annoying and slightly dangerous. 6. House-keeping extremely inconsistent. To make it simple, they never, ever replaced the same things I used....I drink coffee with sweetener, and after 2 days did run out of sweetener, just replaced after 4 days...., used to cotton tubs and were replaced after 3 days......hair conditioner replaced with body lotion so no more conditioner after 2 days when then it was replaced,......zero, literally zero attention to detail. And attention to detail is definitely something that always makes a difference. A basic checklist to make sure that they don't forget about anything should help here. I left the hotel every day around 7AM, returning late in the evening. Was not in the mood to call to ask for sweetener, conditioner, cotton tubs or other stuff. Simply lived with it, but definitely clear that hotel is not prepared for demanding business travellers. In short.....if you plan to go to Vienna, spend all day sightseeing and go to the hotel just to sleep, then it's fine. Location is very good too. But if you plan to spend a bit more time in the hotel besides sleeping, relax in your room, do some work, etc....just avoid it. Really. I stayed in the past at the Kempinski and The Ritz Carlton. Different level. Mandarin Oriental is opening in Vienna too, what adds another good option. It was clear to me that SO/Vienna Hotel did put excessive focus on the design and less on the operations and performance. A lot of room for improvement.…
The hotel had amazing views across the whole city and being in a central location meant that all the major sights were accessible by foot or public transport. The breakfast was great and overlooking the Danube canal from the 18th floor made it even more special. The only watch out would be the spa facilities - there is no swimming pool and only two jacuzzis. The room and provided amenities were also to a high standard. Special thanks to all the staff who went above and beyond to make ensure our stay exceeded our expectations for our anniversary stay especially Ehsam Kamjoo who went above and beyond.
It is pricey what you get in terms of food. However, there rae very few vegetarian options, only chips, olives and gazpacho. The place could offer the burger as vegi/vegan too and get to this century that you may have vegetarians wanting bar food too 😁. It is worth the visit thou, the views are amazing and cocktails were excellent.
The hotel is located on a small branch of Danube river and nearby the old town square and cathedral (about 10 minutes walking). The staff is friendly and welcoming. The hotel is clean and tidy with modern decoration and interior. The only downside is the online check-in. Please DON'T do it as there will be duplication in payment and the staff cannot do much. I had to wait for 2 weeks to get the duplicate amount refunded by itself.
From the moment I arrived, I felt welcomed and at home. I was greeted as I stepped out of the cab by Thomas who was so helpful throughout my five night stay. Was upgraded to a So Comfy room on the 15th floor with glorious views over Vienna. Rooms are minimalistic, but large, with absolutely every detail thought of and spotlessly cleaned each day. Great location to walk into Vienna and the Loft Bar and restaurant is superb. Fantastic breakfast served every day - definitely a five star stay ⭐️
First of all thanks to Rapidluxe for suggesting this hotel .the location was very good with the rooms having view of st stephens cathedral . The staff were very helpful .The rooms were spacious.The hotel was very close to city centre just walking distance.
We have thoroughly enjoyed our stay in SO Vienna in August! The hotel is conveniently located across the bridge from the city center and key sightseeing locations. The views from the rooms are absolutely spectacular and the restaurant upstairs gives a goose bumps experience of sitting on top of the gorgeous city! Highly recommend for travelers, who want to have a stylish accommodation er experience in a designer set up, you will see Vienna like never before!
Unbelievable Breakfast Concept, i have stayed in other 5 star hotels but no one of them have this kind of healthy variations and quality of Breakfast served. The Rooms were really spacious and the facility provided in the room is really good. One can really work remotely from their room itself. The staff was very friendly and always helpful. The only draw back was in the room curtains, if they are not closed completely you will be woken up by the sunlight as the room becomes really bright.
I have been staying at SO/ Vienna several times a year for the last few years. The overall service was declining since the COVID, but this last stay was a disaster from the room quality to the food quality.
We stayed in Sofitel vienna and our experience was very bad. There staff are very rude from the receptionist to restaurant staff were we had breakfast. There concierge person is very good. Only advantage is it is just across the city centre. We are pure vegetarians and there is no one to hear from you. If you have to grow then better change the whole team .