We booked the Arosa short-termed due to rising Corona numbers in Spain. The hotel ist set in beautiful surroundings close to the city centre. Our suite was very generous and when I booked the room it was ensured that we get a family suite with a separate room for the kids to allow for privacy in the evenings. The staff was extremely nice, the spa area fantastic with a big indoor-/ outdoor pool which allows you to properly swim. It comes with a big fitness center and spa facilities. They organise activities throughout the day which is great and also facilitate kids activities. We had a great time and will definitely return next year. A special thank you to Mario from the Spa area and Melanie who organises the activities! 😁
I m a travel agent and a 5 stars hotel is not only the building but the people who work there and I don’t known if it’s because Austria but they receive you in the worst possible manner , my friend had to wait 45 minutes to receive his keys. The people are very rude and the only people that I found who was nice are the people who work in the kitchen at 6h in thé morning and who have normally no contact with clients. Avoid this hotel if you are looking for nice , warm welcome , the worst are the people at the reception, it’s really like they don’t want to see you .
You see the TRUE CULTURE of organisations during this time!! I was due to stay here on the 27th Feb 2020. This is the same week COVID - 19 was appearing everywhere including Austria. I took the decision not to travel, spoke to hotel and they offered nothing......they made me pay 90% of my booking charge, over £900.00. I appreciate business still need to make money but this situation is different. to not even offer alternative dates or a reduction in charge is simply appalling.
We stayed in February for a week's skiing. Having a ski hire shop in the lobby was excellent, although as it is separate from the hotel you can't charge ski hire to your bill. The ski room is excellent, with each locker having dryers for boots, gloves and helmets. Getting our ski passes sorted was a breeze. The rooms were very comfortable with excellent beds. Both the breakfast buffet and dinner buffet were superb, with an enormous range of choices - for dinner there were three amuse-bouches to choose from, two soups, a massive range of salads, pasta (often DIY), a meat, a poultry and a fish main course, and five or six different desserts. The complimentary shuttle bus to the ski lifts is excellent - the longest we had to wait all week was about 10 minutes, and that was on a morning when there had been some snow overnight. The staff were all very friendly and approachable, and took excellent care of us - one busy dinner time the restaurant was fairly full (half board diners get table priority), and so we waited quite happily at the restaurant entrance, until a very rude and complaining group of guests arrived demanding their table (it appeared they had booked a table for 7.25, but didn't turn up until 8, and wondered why, on a very busy night it had been reassigned). They started to get bolshie with my wife, and as soon as that happened we were whisked away to a table. If we return to Kitzbühel we will definitely be staying again…
I went here to ski. The hotel perfectly fits into the five star rating. The service is extremely friendly and fine. Big pool and sauna area, a very nice and big gym. Breakfast and Dinner are of a big variety of delicious meals. They use shuttles to move the people to the skiing areas, a comfortable 10 min ride.