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Average
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About
4.5
#2 of 71 hotels in Innsbruck
Location
4.9
Rooms
4.4
Value
4.4
Cleanliness
4.8
Service
4.6
Sleep Quality
4.4
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Review is for a Deluxe Room. We thoroughly enjoyed this hotel and it was the best hotel we stayed at during our 3 week trip in Europe. Our room was extremely clean and large with a dedicated sitting area and a large bathroom. There was no room-to-room noise. The staff that we encountered were friendly and helpful. Location in old town Innsbruck is excellent; it is in a pedestrian area, but taxis can access this location. Without hesitation we would stay at this hotel again if in Innsbruck. Breakfast was very good; breakfast staff sufficiently attentive. Streetcar/Trams are fairly close as well.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel was very comfortable, the location is ideal for the old town, shopping and travelling up the mountains to the north, hotel-rate parking is close by. All staff were very friendly and the food in the restaurant was delicious and generously-sized. The breakfast was typical hotel buffet. We would definitely visit again.
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Review collected in partnership with this hotel
Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A great hotel and location BUT the restaurant NYE dinner - failed to accomodate my seafood allergy after repeated and constant reminders. The waiter became rude and abrupt when I wouldn't take the seafood course. Admittedly the next morning after I complained a partial refund was given but it still took the edge off a expensive night $295AUD per couple.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Traveled as a couple
Room Tip:Excellent room deluxe double
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Best Western hotel chain does itself proud with its landmark property in Innsbruck’s Old Town (“AltStaadt”), assertedly the oldest surviving lodgings in the Tyrolean capital and with a plaque of prominent guests dating back 700 years. The lobby area is small yet charming, brightened by cheerful and welcoming staff behind the reception desk.
We were assigned a room on the 4th floor that was also small, and perhaps felt even a bit smaller because it was under the eaves. It had a small closet under the eave, a small work desk under the small window, and excellent WiFi. The bathroom made efficient use of space and was fully appointed, including a rain shower.
The biggest “wow” factor of the Golden Adler is its location on the all-pedestrian Herzog-Friedrich-Strasse, just two blocks from the Hofkirche to the east and one block from the Inns River to the west. Both inside this classic hotel and out, one is immersed in the utterly seductive atmosphere of the Tyrol’s historic center. Pricing is perhaps commensurate: €166 a night.
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There is literally nothing negative I could write about this hotel. I'll admit I was at first nervous to book here, simply because of the name "Best Western" - which isn't the most upscale chain of hotels in the States. This hotel? It's in a class of its own.
The hotel is located smack dab in the middle of the Old Town area of Innsbruck, steps away from the river and everything else there is to see and do in Innsbruck. The building dates originally to the 15th century, but it has updated since, and is supremely comfortable and quiet. We had a spacious room, that despite being near the lift, was perfectly and utterly quiet. In a time when many hotels seem to be skimping on every possible amenity, this hotel did not. Thank goodness, it has a kettle for tea/coffee, wardrobe for clothes, space for luggage storage, actual bottles of shampoo and lotion (lotion!), A/C, comfortable beds and, oddly but nicely, a "regular" pillow and a buckwheat pillow, a little pad of paper and a pencil. You know, many of the things that hotels used to provide as standard but now find ways to get around. It's funny how these things make a difference.
The best part, on top of all this, is the decor. It is unique - each room is different. The hallways are filled with all sorts of interesting art and memorabilia. We highly recommend taking the stairs at least once (there is a comfortable and quick lift). The stairwell is full of all sorts of interesting stuff to look at.
The hotel also has an interesting offering. For each day you forego housekeeping, they will provide you with a cocktail.
there is an attached restaurant that spills pleasantly out in front of the hotel. We didn't eat there as the food was mostly traditional Austrian and we are vegetarian, but the restaurant was always busy, so we guess the food was probably good!
Also, front desk staff was lovely and always helpful with advice.
Thank you for the best hotel stay of our trip!
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a very historic hotel in a fabulous location in central Innsbruck. The exterior of the building is worth a good look as it's very interesting. The floor that our room was on also had very interesting paintings and items of historic interest although the room itself was updated, clean, fairly large, and very nice. We didn't try the restaurant. We opted not to take the breakfast as it was fairly expensive but we found breakfast places not too far from the hotel. The staff was very nice and helpful and we were able to walk everywhere we wanted to go. The only disappointment was it was quite foggy and overcast while we were there, with some rain, and it wasn't until our last day that it cleared and all of a sudden we could see the beautiful mountains surrounding us. That was a bonus!
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Date of stay: June 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have just returned from staying in this wonderful hotel over the New Year.... and the hotel, location and staff made this a fantastic New Year break.
Hotels are hotels, but it is all down to staff - and the reception, bar and restaurant staff here were all excellent. I can not recommend this hotel enough.
There is only one thing that I feel let the hotel down and that was something very simple. The room attendants did not top up the coffee/tea daily - and over the holiday period, we always wanted to be able to make a hot drink on a morning. It was such a simple thing for them to do and should be part of their daily routine.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
One of the best experiences I’ve had at a family-run hotel.
First the obvious, great location in centre of Innsbruck, historic on the outside with modern comforts in the guest room.
Second, and very important, exceptional customer service by the staff. The hotel team (including the restaurant) were genuinely welcoming and made me feel they valued my presence throughout the entirety of my stay. Outstanding!
Finally, they have invested in soundproofing the windows and doors of guest rooms. It is located in a beautiful historic building. I had an external facing room and the windows kept the outside noise to a minimum. Further the guest rooms are shielded from internal hotel or restaurant noise via the use of double doors. Exceeded expectations!
STAY HERE!
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Review collected in partnership with Best Western
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Can’t say enough nice things about this hotel! Location is fantastic! It is near the River, shops , restaurants, bus stops, you name it! The rooms are delightful and very reasonable. I think we had a double with a pull out sofa for our son and there was plenty of room for all! The rooms also have air conditioning and even music you can play in the bathroom. Tub/shower option.
The staff spoke great English, were friendly and helpful always! Breakfast came with our reservation and was wonderful! Hot and cold options!
Sadly I don’t think I took any pictures of the hotel itself but I’ll add pics of things nearby. Book today before they get full! Book direct. There are a couple of pictures of the breakfast included here.
There is parking nearby if you have a car that they will discount for you and if you arrive early, they are happy to hold your luggage for you!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed here recently for four nights on a business trip. It was a very good stay. Although my room had a view of small courtyard and looked directly into another room, the room was terrific. The air conditioning worked wonderfully, the bed was comfortable, the water pressure in bathroom was great and the bathroom was a good size. The only issue was a high step to get into and out of the shower. There was desk with sufficient room to work as well. I just wish there was a mini-fridge as advertised, but the space in my room where there was one in the past was empty. The room was spacious for European standards. The free WI-FI also worked well. There was hardly any noise to be heard either from outside (it may have helped that my room faced an inner courtyard) or inside. The staff was super friendly and ready to assist whenever. The location is great as well, located in old town gives you access to many restaurants and bars as well at charm to old town. The stay meet my expectations for price and value plus added more in history and uniqueness.
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Date of stay: June 2022
Location
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, I did get the train into Innsbruck and a cab to the hotel. It is a short ride and cost around 10Euro including tip. Even though the hotel is in a pedestrian area, the cab could pull in around the front of the hotel so it's not too difficult to get your suitcase to the hotel. The hotel is in an excellent location. Enjoy your holiday :)
Dear Mrs. Denise, thank you for your message. Our direct email adress is: office at goldeneradler . com (the at is for @, sorry, tripadvisor doesn't allow to enter email adresses in this answer)
We are looking forward to your message and wish you a nice Monday. With kind regards, Team Best Western Plus Hotel Goldener Adler Innsbruck
hi there, think the difference is what floor and where in the hotel the room is....closer to elevator? View from window? My nephew had a standard room, I had the deluxe upgrade. Only diff I saw was the size of the room. We each had a double bed.
There are more places to choose from in the Innsbruck area.
PRICE RANGE
$168 - $256 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western goldener adler, best western innsbruck, innsbruck best western
LOCATION
AustriaAustrian AlpsTirolInnsbruck
NUMBER OF ROOMS
43
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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