I am no stranger to NH Collection Salzburg hotel as I have stayed here for work a few times this year. It is centrally located in Salzburg and its facilities / rooms are comfortable, clean and make the price of stay worth the costs. Unfortunately, the downside of this hotel has to be its reception staff. I have noticed from my various stays at this hotel that reception staff aren't the most welcoming or friendly. In one of my visits this year, they forgot to send my laundry to be washed and then failed to inform me. I opted to return regardless of this hiccup but staff continue to lack true hospitality, which does leave a sour taste.
Where to begin? Look, this virus has been hard on us all. Austria let us in a few days ago and so we said "We're going." The location is perfect. You're just across the river from the old city but a bit away from the craziness. The hotel is new and in lovely condition. There was a little fridge for your white wine and a big Spar grocery store just on the next block where you could buy the white wine. Very sweet and kind staff on check in and check out. And so yeah, there is nothing to not like about this place. It's a winner and a great value for money.
Really loved this hotel!! Booked fairly last minute for my boyfriends birthday and absolutely loved it! The rooms are so nice & modern, breakfast was good and lots of food choices. Varun the bar tender made our evenings so special and he made us feel so welcome what a lovely person. Hotel is in a great location close to the old town and lots of shops and restaurants nearby. Could not recommend this hotel more!
This hotel and the staff was exceptional. In particular our bartender/ waiter did a outstanding job taking care of us . His name is ( I hope I have his name spelled correctly ) Salish. He was the best. I hope the management will recognize him and somehow reward him in some way for his outstanding service to his customers.
We stayed here for 2 nights, Sept. 28 and 29. The location is good, not in the historic center but that is fine because things can be crazy in the historic center (we have stayed twice before in the historic center and that can be crazy) and Salzburg is such a small town that everything is walkable. The hotel and rooms were nothing fancy but functional and we would stay here again especially if you are looking for rooms at a reasonable price and not luxury.
My wife and I stayed here for several nights, and we were very happy with our stay. The room was spacious and comfortable, the staff was kind and very helpful, and the breakfast was absolutely incredible. They even included our breakfast for free, despite our room rate not including that. The hotel is very conveniently located, too - just around the corner from a street with lots of shops and restaurants, and a 5-10 minute walk from Mirabell Palace or the bridges to the Old City.
We honestly & wholeheartedly rate this hotel EXCELLENT! The staff was friendly & helpful. The service was excellent. Room was clean & comfortable and beds allowed for good night's sleep. The location was walking distance to old town!
I went to this hotel 2 days after my wedding and I had unfortunately the experience of waking up seeing brown stains below the bed sheet I slept on. Lights from the closet didn't turn off even when it was closed and there was a canalisation odour in the bathroom in our room and the room of our parents. I asked the staff to contact us afterwards as we didn't have time at checkout while explaining the situation. They never came back to us. Whatever - never again, it is not a serious etablishment with poor quality/price ratio.
I stayed at this hotel with some friends and we had the best time. The location is great, incredibly peaceful but a couple of minutes away from bars, restaurants and shops. Check in was fast and easy and the superior rooms we were given on the second floor were spacious and comfortable. The toiletries provided are fabulous, which is important when you just have hand luggage. Also a proper hairdryer which is great. It is the little touches that made this such a nice experience. The room was spotless. Breakfast. We decided to book breakfast for ease as we had some early starts. You get great choice from fruit to cooked items or continental style. You could also just have cake and Prosecco should the fancy take you. The best thing about this hotel is the staff. From the people who booked us in, housekeeping, breakfast, bar and the people who checked us out, all were amazing and really wanted you to have a good experience. I would really advise you stay here.…
Unfortunately our stay was not pleasant at this property. We booked two adjoining rooms (513-515). There was a constant stench in room 513 and outside the room as well. The stench came from the bathroom ventilation system. Really obnoxious. We reported the problem several times and management did try to solve the problem (they put perfume and the smell partially went away only to come back again). Room 515 had water coming out on the floor just outside the bathroom. We had to put towels on the floor. Reported the problem as well. Not a nice experience. I guess other rooms may be ok. We found the rooms quite small and the curtains were annoying as they were difficult to hold together. No room service as well. The hotel is well located and the breakfast was also good. Nonetheless, we would not return to this property. Stay away from these rooms if you can.…