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Mercure Salzburg City

Booking.com$79*
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#25 of 132 Hotels in Salzburg
Certificate of Excellence
GreenLeadersBronze level
06/11/2017 06/12/2017
1 room 2 adults 0 children
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Mercure Salzburg City
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998 Reviews from our TripAdvisor Community

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Showing 469: English reviews
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Near Phila
Reviewed yesterday NEWvia mobile

When I choose a hotel, I select those only with free Internet. This one has it, but they cripple it and expect one to pay to get 'real' Internet. It took 15 minutes to download my daily newspaper and I could not upload photos of our trip to FB nor Instagram. Instead, I did so on the free Internet at...

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Helpful?
Thank Pinballnut
Littlehampton
Reviewed 1 week ago via mobile

Salzburg is a beautiful place and 4 nights was perfect. Unfortunately we stayed 1km away from the old town which is where lots of great places to eat and historic buildings are. Would not stay at Mercure again - service was average bordering on rude; room was nice but small; restaurant and bar supposed to be open 7 days/week, however...

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Thank Lisa W
Reviewed 2 weeks ago via mobile

It is first time for us to stay at this hotel. The hotel is located close to main train station about 1 km. Their staff is service in mind. The welcome drink provided for 2 of us. Even though the hotel is quite far from city center about 2-3 km but you can walk and sight seeing along the way.

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Helpful?
Thank Ratakorn B
Jan M, General Manager at Mercure Salzburg City, responded to this review

Thank you for taking the time to share your feedback. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Hope to see you again very soon. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

The Hague, The Netherlands
Reviewed 2 weeks ago

Stayed in this hotel for one night. Rooms are clean and nice, breakfast was great ( except from coffee). Receptionist was very helpful with all the info about Salzburg. City center is around 15min walk.

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Helpful?
Thank T B
Jan M, General Manager at Mercure Salzburg City, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

Hong Kong, China
Reviewed 2 weeks ago

As a gold member of the Le Club and arrived 10:30am but was then told by an ill-attitude reception that the check in time is 3pm, "its clearly written on the website!" as quoted. Having explained to him that one of my benefits is to have early check-in but was ignored and asked me to come back earliest at 2pm....

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Helpful?
Thank Honestreview2018
Barcelona
Reviewed 3 weeks ago

The hotel is situated in a quiet area near the main train station, in a green landscape. There are high-quality services at registration Desk and Restaurant. A very good ratio quality/price. Highly recommended.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ResearchWanderer
Jan M, General Manager at Mercure Salzburg City, responded to this review

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service. Thank you for your feedback, and we hope to see you again soon! Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

Sydney, Australia
Reviewed 3 weeks ago via mobile

We arrived with great excitement to see this gorgeous town at about 12.30pm knowing it was a bit early to check in. We only wanted to leave 1 bag, sign on and go off sightseeing. Basil Fawlty wouldn't listen and said "Check in is at 2. What do you want? ???" Truly he did. My husband finally got the message...

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Helpful?
2Thank gottalovehols
Jan M, Public Relations Manager at Mercure Salzburg City, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Salzburg City. Please accept my apologies our Front Office staff reacted like this. Of course I will talk to our Front Office Manager to train the staff again how to treat customers. Still, we hope you could enjoy your stay here in Salzburg...

Airlie Beach, Australia
Reviewed 4 weeks ago

We really enjoyed everything about our stay. we asked and got a room high up with a view. The hotel is close to both the old town area and the station which was ideal for us. The room was very comfortable and the staff were most welcoming and helpful.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Ian P
Jan M, General Manager at Mercure Salzburg City, responded to this review

We are delighted to read that you enjoyed your visit at our hotel and we hope to see you again very soon. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

London, United Kingdom
Reviewed April 21, 2017

Nice, modern hotel, and perfect for what we needed as we were driving around in Austria and needed a comfortable hotel with parking. It's situated in a quiet area, so it's not much going on and as everything closed, we had dinner at the hotel restaurant, which was really nice too. Would recommend or a short, couple of night stay,...

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Helpful?
Thank zecuritas
Jan M, General Manager at Mercure Salzburg City, responded to this review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jan Meyer General Manager Mercure Hotels Salzburg

Karachi, Pakistan
Reviewed April 13, 2017 via mobile

Look and feel is that of a 3 star at the very best. Hotel feels very outdated. Room size very much a 2 or 3 star. Disappointed that our children are not in a connecting room. That's not very intelligent of management. Bathroom is OK, bit worn out. Quality of toiletries is that of a public washroom, toilet paper was...

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Helpful?
2Thank nchammmer
Jan M, General Manager at Mercure Salzburg City, responded to this review

Dear Mercure guest, thank you for taking the time to share your feedback. I am sorry that you had to pay extra for your 13 year old child. This was the fault of our front office staff. We apologize for the inconvenience this may have caused. Rest assured that I will investigate in this matter to prevent future occurrence. I...

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06/11/2017 06/12/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Mercure Salzburg City Le Sel
Mercure Salzburg City Le Sel
Cuisines: European, Austrian, International, Central European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Mercure Salzburg City Hotel is situated in peaceful, leafy surroundings, not far from the hustle and bustle around Mozart & Co. Whether you're visiting the Salzburg Festival or the Red Bull Arena, the hotel is in the ideal location, easily reached bypublic transport or by car. Those who yearn for indulgence and peace in between soaking up art and culture or attending seminars and meetings will get what they are looking for in the Le Sel restaurant - prized for its cuisine and fine wine.. ... more   less 

Additional Information about Mercure Salzburg City

Address: Bayerhamerstrasse 14A | Bayerhamerstrasse 14/A, Salzburg 5020, Austria
Location: Austria > Austrian Alps > Salzburg Region > Salzburg
Price Range: $77 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Salzburg City 4*
Number of rooms: 121
Reservation Options:
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Also Known As:
Mercure Salzburg City Hotel Salzburg
Accor Salzburg City
Hotel Style:
#3 Green Hotel in Salzburg
#19 Luxury Hotel in Salzburg
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Salzburg City staff and other travelers.
14 questions
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Questions? Get answers from Mercure Salzburg City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No good rooms, all a bit old fashioned.”
Honestreview2018, 2 weeks ago | Read review
“High floor”
N111kkx, Jan 31, 2017 | Read review
“Had a nice room at the front, although none have mountain or sea views”
MikeWinks, Jan 1, 2017 | Read review
“Facing the mountain at the back.”
  • Twin bedroom
Y9389CDpaulam, Dec 11, 2016 | Read review
“Double room”
TurgayT_12, Dec 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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*Disclaimer
Prices are for 1 room, 2 adults
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