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IntercityHotel Graz

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Finkengasse 2, Graz 8020 Austria
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (6)
Room & Suite (17)
Dining (9)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from IntercityHotel Graz
Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#24 of 76 hotels in Graz
Location
Cleanliness
Service
Value
Das IntercityHotel Graz begrüßt seine Gäste im stylishen Design von Matteo Thun direkt neben dem Hauptbahnhof - sowohl die Messe und die City als auch der Flughafen liegen in unmittelbarer Nähe. In dieser verkehrsgünstigen Lage und mit allen wichtigen Verkehrsanbindungen vor der Tür sind Sie im Hotel in Graz mitten im Geschehen untergebracht. Für einen angenehmen und entspannten Aufenthalt sorgen 229 komfortabel und modern eingerichtete Hotelzimmer. Zur allgemeinen Ausstattung zählen neben kostenfreiem Highspeed-WLAN ein SAT-TV (mit kostenlosen Sky Sport- und Bundesligakanälen), Klimaanlage, Schallisolierung, Schreibtisch, Safe und Kühlschrank. Im Restaurant des Hotels erwartet Sie täglich ein reichhaltiges Frühstücksbüfett, das sich stets durch beste Qualität und tägliche Vielfalt auszeichnet, während am Mittag und Abend die Auswahl an internationalen, regionalen und saisonalen Gerichten kaum noch Wünsche offen lässt. Besuchen Sie auch unsere gemütliche Terrasse und erholen Sie sich von Ihrer Reise. Für kalte Getränke und Snacks ist hier immer ausreichend gesorgt.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Meeting rooms
Paid private parking on-site
Parking garage
Wifi
Restaurant
Breakfast buffet
Baggage storage
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Walk-in shower
Soundproof rooms
Air purifier
Bathrobes
Safe
Telephone
Wardrobe / closet
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, German
53Reviews0Q+A0Room tips
Traveler rating
  • 25
  • 19
  • 4
  • 3
  • 2
Time of year
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Popular mentions
ker55uri wrote a review Nov 2021
1 contribution
Very clean, good service, good breakfast, good location if you need the main train station. The place is well maintained, this is not my first stay and I see that small details that need attention before were taken care of. The price is some times a bit high. Certainly I recommend this hotel.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz
Responded 3 weeks ago
Dear Guest, thank you for your nice feedback. We are happy that you have enjoyed your stay and for your recommendations! We are looking forward to welcome you again soon! Best regards, Stefan Willensdorfer General Manager
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sjoukehuisman wrote a review Sep 2021
1 contribution
Hotel and room in itself are fine. However, the airco is not cooling the room. We slept badly the first night. Then moved to another room with more or less the same problem. After two nights, we were pleased to be able to move to another hotel.
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
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Response from Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz
Responded Sep 22, 2021
Dear Guest, thank you for your comments and sorry for the inconveniences caused because of the A/C. Next time, please consult our front office staff who will be happy to assist! In general, the A/C is working without any problems, our technical manager will check the functionality in that room accordingly. Kind Regards, Stefan Willensdorfer General Manager
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xblue wrote a review Aug 2021
Amsterdam, The Netherlands160 contributions109 helpful votes
+1
Upon check-in at the IntercityHotel Graz, we were given a dirty room (519) full of hair, lint, stains and streaks. As a result, we had to change the room in the late evening, which brought no improvement: the new one (529) came with stains in the bed linen and a purulent-red excrement on the curtain in front of the window to the bathroom (see photos). All of that amidst a global pandemic, when hotels vie for guests with sophisticated hygiene protocols and an extra portion of cleanliness should be a matter of course. The "complaint management" made things even worse. At the suggestion of the (snappy) receptionist, we sent photos to the hotel management during the night. In the morning, they woke us up by attempting to call us. The hotel manager, Mr. Willensdorfer, then sent an email suggesting a personal meeting. Since we were in Graz for two nights / one day only, we replied that we would rather invest our tight time budget in the actual purpose of our stay (sightseeing and visiting relatives). We informed the receptionist about this as well and emphasized that we could be reached by email. The lady assured that she would report this to the management. What happened? Nothing. No reaction whatsoever. No more email, no reimbursement of any kind, not even the offer of a free breakfast or a simple drink at the bar - and above all: not a single word of apology. As a consequence, we will definitely avoid the IntercityHotels chain in the future.
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Date of stay: August 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz
Responded Sep 24, 2021
Dear Mr. Heller (alias xblue), just a small reminder to the situation you have faced in our hotel, because is not everything true what you are trying to say. Your room #519 was NOT dirty, there was some dust under the bed, we apologized for the circumstances and allocated you a new room immediately ... that you took free amenities from the first room was OK for us. After I have received your e-mail, I immediately tried to call you to apologize in person and to offer you a compensation for the circumstances. You did not pick the phone and did not call back, very impolite attitude we are not used to in Austria. Then I have tried to get in touch with you via e-mail, in which I deeply apologized and asked for a 5 minutes conversation at any time to discuss compensation possibilities with you, however and unfortunately, your time scheduled in these 3 days in our hotel did not allow a 5 minutes talk with the General Manager to discuss the situation. Is difficult for everyone, if a "single word of apology is expected" but you don´t get the chance to do so... For my further understanding, the problems were obviously NOT big enough and you did not expect any kind of compensation! Thank you for avoiding IntercityHotels in future! Yours truly, S.Willensdorfer
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Sanjin B wrote a review Jul 2021
Prague, Czech Republic2 contributions
Very nice hotel, helpfull and polite stuff. I can only recommend! Close to the cityy centre, max 10 min by walk. In case you don´t want, there is a tram station right in front of the hotel and you get daily ticket for free.
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from Stefan Willensdorfer, Geschäftsführer at IntercityHotel Graz
Responded Jul 19, 2021
Dear Sanjin, thank you very much for your feedback! We are happy that you have enjoyed your stay at the new IntercityHotel Graz! We look forward to welcoming you again! Kind regards, Stefan Willensdorfer General Manager
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LOCATION
AustriaStyriaGrazGries
NUMBER OF ROOMS
229
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Frequently Asked Questions about IntercityHotel Graz
Which popular attractions are close to IntercityHotel Graz?
Nearby attractions include Fox in a Box Graz, Roomescape (0.7 miles), Church of Our Lady of Succor (Mariahilferkirche) (0.7 miles), and Kunsthaus Graz (0.7 miles).
What are some of the property amenities at IntercityHotel Graz?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at IntercityHotel Graz?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at IntercityHotel Graz?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at IntercityHotel Graz?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to IntercityHotel Graz?
Conveniently located restaurants include Burger Factory, Gasthaus Lendplatzl, and Mohrenwirt Graz.
Are there opportunities to exercise at IntercityHotel Graz?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at IntercityHotel Graz?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at IntercityHotel Graz?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does IntercityHotel Graz offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at IntercityHotel Graz?
The staff speaks multiple languages, including English and German.