Torn between three or four stars, but too many things went wrong on this stay. The room was very nice, although sea-side doesn’t necessarily mean sea-view, had a nice view towards the garden and pool. Got locked out of the room twice, room was not cleaned one day, concierge was very friendly and brought new key cards/informed housekeeping. Staff was 50/50 very friendly and somewhat unfriendly. Problems happen, but for this price category too many.
We stayed here for a weekend break in early March, after taking the bus from Nice airport, which stopped right outside the hotel. The weather wasn’t great, it rained for most of the weekend which is a shame. The hotel checked qr codes for covid passports, although we are both vaccinated, our qr codes weren’t working so they advised us we would need a covid test from a local pharmacy at 25 euros per person which was very straight forward. The room was a city view which directly faced a building site, not the fault of the hotel but I’d advise to book a sea view room based on this. The room was pleasant enough, not luxurious but fine nonetheless. The hotel pumps some kind of fragrance through the AC in the hallways, which is lovely. We were bed and breakfast, there is plenty of choice for breakfast although very busy with not enough waiting staff for volume of guests. Location wise, it’s not in the most central location, but we enjoy walking so had no issues with walking up to the centre. I would absolutely stay here again in the future.…
Stayed at the Monte Carlo Bay & Resort as the APG WorldConnect 2021 Conference was being held therefor the 2nd time (first time was in 2019) and this time was allocated a beautiful suite. As per Monaco regulations, wearing of face masks was strictly enforced, hand sanitizers always available, and yet the friendliness of the staff was great.
I recently visited the hotel, we had 6 rooms, we stayed 7 nights, apart from the staff being rather rude and unhelpful, the food was sub standard, not what you would expect from a Monte Carlo hotel, it was overpriced, a bottle of mineral water was 8 euros, my grandkids ice cream 7 euros, could be expected if the service was excellent but it was far from that! Shower leaked in my room, hot water tap blocked on boiling therefor I had to take a shower in the bathtub holding the shower head. I asked the waitress in the breakfast room for a coffee with soya milk, her answer was “ its very difficult because the Batman is busy”. I shall not be staying there again!
I used to stay there almost every year since they opened. It's a very nice hotel with a great staff. Even now that we had some problems because of the Covid 19, they still delivered a great and friendly job. One of the quickest room service ever. Well done. From the front desk to the cleaners to the waitress, everyone with a nice face very polite and educated way to treat the clients. Great stay as always.
Staying in room 822. Booked a city view, but had no idea the room would be over a building site. The manager says it’s not the hotel’s fault and nothing they can do. Hotel is empty. I can think of offering us another room for starters. Even forcing us to pay xtra for another room would be more of an effort than what was offered. Disappointed!
My daughter and I live in Mougins, France and occasionally we spend our weekends in Monte Carlo. We stay at 5 star hotels, but this was our first weekend at the Monte Carlo Bay. It did not disappoint! We enjoyed everything that the hotel had to offer - the accommodations, the service, the pool, Blue Gin lounge and the food & wine. There really wasn’t any area that was lacking and we especially appreciated the service which was excellent, friendly and unobtrusive. In regard to the service, we’d like to extend our gratitude for the excellent services Agnese Fontanesi provided during our stay. She is an exceptional employee and any employer in the hospitality industry would deem her indispensable! In addition we would like to thank Paolo Trentini, the front desk manager for his assistance as well. Thank you Monte Carlo Bay and you shall see us again very soon! Vasilio & Konstantina …
For the price of this hotel, you would expect more. Two of us sharing a room - one small bottle of water on the first night. This wasn’t replenished during the entire stay. Went to the hotel bar on a couple of occasions, had to call the staff over every time we required service and they often walked away mid drinks order. Overall, disappointed.
We stayed from the 17th to the 22nd July for my birthday and not a single moment was disappointing. We have stayed at many hotels across the world and this is up there with the best. The room was fabulous, we paid for an upgrade and had a dual aspect view of the sea and hotel... it was breathtaking! The breakfast was super, the staff great and the location perfect. Variety plenty and omelettes made to your liking! Indoor and outdoor pool clean and comfortable - sand at the bottom a superb touch. Pizzas on the sun lounger feel like heaven. Extremely photographic views from all angles. Room service available within minutes. Only snag - the Gin Bar. Cramped with local young crowd, accommodating residents becomes secondary and Shisha overpriced. We would recommend the following: The jet skis (just ask when you get your towels for the pool), the six course Martinique meal and hiring a captain driven yacht/boat (ask at concierge). Hotel is 5 minutes from main Casino square with the fancy cars. Monte Carlo is great for a couple of days but we needed to explore a bit or else it gets repetitive. So recommend the nearby Cannes, Nice and Italy. The wonderful staff are always keen to give such suggestions so make the effort to ask! Covid19 provisions are commendable - the pleasant security officers will check your temperature (twice if you ask!) and provide masks before allowing you to enter. All we die with is memories and this is one you'll never forget.…
We have stayed here twice before with excellent service on both occasions. Each and every staff member greeted us with a smile or a 'Good Morning'. One of the evenings we went to L'Orange Verte for dinner 10 minutes before closing time which we didn't realise but they still accommodated us for a 3 course meal. Highlights were the pool with the sand at the bottom and beautifully landscaped surroundings, the amazing balcony sea views from the hotel and the seat in the lift! The room was spacious, clean and comfortable. The indoor pool, gym and other amenities were also pleasant. Even the valet staff were impeccable. So much attention to detail in this lovely quirky hotel. If i am being fussy i would just say i would like to have a little more selection at breakfast. Will definitely be coming back here on our next visit :) thank you…
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