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Hotel Spa Termes SERHS Carlemany

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Hotel Spa Termes SERHS Carlemany
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190 Reviews from our TripAdvisor Community

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Showing 16: English reviews
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Cambridge, United Kingdom
Reviewed 2 days ago NEW

Could not use spa facilities as they were not open early enough in the morning nor late enough in the evening. The decoration is old and dated. The car park costs 13€ but you are not tools that when it is offered to you.

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Helpful?
Thank victor659
Barcelona, Spain
Reviewed 3 weeks ago

We booked a deal which included breakfast and ski passes for 2 people on official website. It was a good value for money. The hotel is not big and crowded. It has its own spa area. It includes a jacuzzi, a steam room and a sauna. You can have a massage for an extra cost. There is an outside parking...

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Helpful?
Thank Evgeniya_ef
SERHSHotels, Director de Relaciones con Clientes at Hotel Spa Termes SERHS Carlemany, responded to this review

Dear guest, It has been very kind of you, that you took the time to let us know about your amazing experience. We are very happy to see that you appreciate our work and facilities, regarding the parking, amentities in the room and wellness zone area. The SERHS Carlemany is a unique thermal spring water spa hotel in Andorra, with...

Sydney, Australia
Reviewed December 23, 2016 via mobile

Located just up the road from all the shops it is also near the northern exit of town. This way you can walk to the shops but you don't have to sit in traffic when you come back from skiing. The rooms are small (with a large bathroom) but functional and clean. The SPA is basic but enough to relax...

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Helpful?
Thank Petoner
SERHSHotels, Director de Relaciones con Clientes at Hotel Spa Termes SERHS Carlemany, responded to this review

Dear Petoner, Thank you very much for taking the time to to share this review with other travellers. We would like to thank you for choosing the Spa Termes SERHS Carlemany for your stay in Andorra. We are glad to know you enjoyed the experience with us. We will be very pleased to welcome you back to the Hotel Spa...

Stuttgart, Germany
Reviewed October 8, 2016

Nice hotel located just outside the shopping street in Escaldes. 5-10 minutes walking to the shopping area. Rooms are very small, hardly space left for the luggage. The air conditioning does not work reliably, there is always some smell in the room. Rooms are nicely decorated and they come with a special charme of the good old times. Hotel comes...

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Helpful?
Thank weltenbummler07
SERHSHotels, Director de Relaciones con Clientes at Hotel Spa Termes SERHS Carlemany, responded to this review

Dear guest, Thank you very much for your stay at the Hotel SERHS Carlemany en Andorra and for taking the time to share your opinion and impressions with fellow travelers on TripAdvisor. We are most thankful for constructive reviews as they allow us to enhance our understanding of our guests' needs and wants. Also, we would like to comment that...

Valencia, Spain
Reviewed September 28, 2016

nice hotel, good location,large rooms helpful staff. I was travelling in the off season and got a really good deal. The spa is nice but closes early at 8.pm a kettle and some tea in the room would be a good idea but overall I had a pleasant stay here

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Helpful?
Thank gordondee2015
SERHSHotels, Director de Relaciones con Clientes at Hotel Spa Termes SERHS Carlemany, responded to this review

Dear guest, The Termes SERHS Carlemany spa hotel team wishes to thank you for choosing us for your last stay in Andorra and for taking time to share your comments about your experience. We are happy to know that the experience was satisfactory. We will take note of all your impressions to try to give our guests the best quality...

Reviewed September 10, 2016

Only an over night stay. The room and bathroom were good, as was the service and breakfast. Hotel booked for the spa. Didn't use the sauna, but the steam room was excellent, but I thought the jacuzzi was on the cool side? The spa treatment I wanted was not available, I was looking forward to, so was disappointed! Close enough...

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Helpful?
Thank J7782PP
SERHSHotels, Director de Relaciones con Clientes at Hotel Spa Termes SERHS Carlemany, responded to this review

Dear guest, Thank you so much for sharing your experience with us. We are glad to read you had a nice experience at the hotel Spa Termes SERHS Carlemany hotel. At the same time, we are deeply sorry that you couldn't get the treatment you were looking forward. In our website you can have a look to our offer and...

Reviewed August 24, 2016 via mobile

Nice place. Not very modern but clean and cozy. It offers wet and dry sauna and a jacuzzi. Massage is extra. It's very close to the city center, shopping and restaurants area but still far enough so the noise doesn't disturb you.

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Helpful?
Thank Petru-Rares B
SERHSHotels, Director de Relaciones con Clientes at Hotel Spa Termes SERHS Carlemany, responded to this review

Dear, guest. We would like to thank you for choosing the Spa Termes SERHS Carlemany for your stay in Andorra. We are glad to know you enjoyed the experience with us. We are also glad to inform that we offer special packages that include the accommodation and one of our thai and local massage. Finally, we would likte to thank...

Reviewed December 6, 2015

This hotel has a great location and a really friendly staff. We had dinner once at the restaurant and the relation price/quality was totally fair. We had booked a quite expensive massage and were looking forward to enjoy the SPA (our booking was including the access to it). What a pity: massage quality really low, and the SPA is a...

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Helpful?
Thank Su C
Warsaw, Poland
Reviewed September 15, 2015

Cozy and romantic hotel, situated in a good location, near to the city's main street and a restaurant. Splendid view on mountains and the river. Clean rooms, professional staff, excellent food and a big variety of breakfasts. I recommend this place especially to go skiing with family... Car parking available. We'll definitely come back.

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1Thank Magdalena982
España
Reviewed June 4, 2015

We stayed here for a skiing weekend. It's not your usual ski hotel, but it's a great deal less expensive than those on the slopes! It's within easy driving distance of the ski lifts, (although beware of Andorra traffic) and within easy walking distance of restaurants, cafes, shops and the Caldea spa (worth a visit). The staff were very friendly...

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Helpful?
Thank CuCumbriaCat
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Pool
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Concierge
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about Hotel Spa Termes SERHS Carlemany

Address: 4 Avinguda Carlemany, Escaldes-Engordany AD700, Andorra
Location: Andorra > Escaldes-Engordany Parish > Escaldes-Engordany
Price Range: $57 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Spa Termes SERHS Carlemany 4*
Number of rooms: 33
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Also Known As:
Hotel Spa Termes SERHS Carlemany Andorra/Escaldes-Engordany
Hotel Style:
#1 Family Hotel in Escaldes-Engordany
#6 Luxury Hotel in Escaldes-Engordany
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Spa Termes SERHS Carlemany staff and other travelers.
4 questions
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Questions? Get answers from Hotel Spa Termes SERHS Carlemany staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms to the front come with noise from the street, better choose the river side. Permanent "noise" from the river also with windows closed.”
 of 5 bubbles weltenbummler07, Oct 8, 2016 | Read review
“Get a room on the river side”
 of 5 bubbles TravelBugDW, Jan 28, 2015 | Read review
2 of 2
Questions? Get answers from hotel staff and past guests. Ask a question